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Journal : Jurnal Manajemen Pelayanan Hotel

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Implementation Of Standard Operating Procedures In Handling Guest Check In and Check Out At Ayana Resort Bali Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080217

Abstract

This research was conducted in the front office department at Ayana Resort Bali, which discusses the implementation of standard operating procedures in handling check in and check out guests. This research is motivated by the existence of problems when handling check in and check out. So this research aims to find out the standard operating procedures for handling check in and check out as well as to find out how the implementation of standard operating procedures for handling check in and check out guests at Ayana Resort Bali. Researchers used primary data and secondary data to support this research. This research uses data collection techniques in the form of observation, interviews and documentation recording. The analysis technique used is a qualitative descriptive analysis technique that describes the comparison between the overall data obtained with the reality that occurs at the research site. The results of this study indicate that there are 5 (five) procedures out of 11 (eleven) standard operating procedures for handling check in that are not appropriate and 3 (three) procedures out of 13 (thirteen) standard operating procedures for handling check out that are not appropriate. Evaluation of the procedure along with the training needs to be done again in order to make the implementation of the SOP better than before.
Identification of Badung Government Center (PUSPEM) as a Leading Family Tourism Attraction in Bali Agung Bagus Widiantara, I Gusti; Wirya, I Made Suwitra; Susila, I Made Gede Darma
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080209

Abstract

The people of Badung Regency today have activities that are starting to be dense like people in other big cities. Almost every day, people in this city do activities outside the home by leaving other family members behind throughout the day. This condition causes a sense of boredom and on weekends requires a place to spend free time with family. In Badung Regency, one of the activities in this leisure time is carried out at the Badung Government Center which is located in the middle of this district, namely in Sempidi Village. Locations like this are very important to identify because they are very beneficial to the health of residents, both physically and mentally, with their family members. The data in this study were collected by methods: literature study, documentation, and observation. The research was conducted by qualitative descriptive data analysis method, by observing the 4A variables in the Badung Puspem as a family tourism attraction in Badung Regency, consisting of: Attraction, Amenities, Accessibility and Additional Services). The existence of the Badung Puspem in addition to being an office center to provide maximum service to the community can also function as a family tourism attraction in Badung Regency. Strengthened by the existence of the 4A element (Attraction, Amenity, Accessibility, and Ancilliary) with the support of various parties, starting from the Badung Regency government with the implementation of various policies, the private sector and the community, who are always loyal to take their time while helping to maintain the beauty, order and sanctity of this family tourist location.
STRATEGI PENGEMBANGAN UPACARA NEDUNIN DEWA NINI DI DESA ADAT PADANG LUWIH DALUNG SEBAGAI SALAH SATU DAYA TARIK WISATA BUDAYA UNGGULAN KABUPATEN BADUNG, BALI Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060111

Abstract

Upacara Nedunin Dewa Nini di Desa Adat Padang Luwih Dalung, diperkirakan sudah ada sejak zaman Kerajaan Mengwi dahulu. Upacara unik yang sarat dengan unsur budaya dan sejarah agraris ini memiliki makna rasa syukur atas hasil panen yang melimpah dari desa adat setempat kepada Tuhan Yang Maha Esa dalam manifestasinya sebagai Dewa Nini (Dewi Sri). Prosesi utama upacara Nedunin Dewa Nini dilakukan oleh masyarakat adat Padang Luwih Dalung selama 3 hari berturutturut, dimulai dari sehari sebelum Bulan Purnama ke-10 sampai dengan sehari setelah Bulan Purnama ke-10 dalam penanggalan Hindu Bali. Prosesi tersebut diawali dengan pembuatan Dewa Nini sendiri di rumah masing-masing warga, kemudian dilanjutkan dengan sehari menjelang Bulan Purnama dengan prosesi Mepeed, Mesoda di Pura Desa/Puseh diiringi gamelan tradisional Bali dan lagu-lagu sakral (Mekidung). Sesampainya di Pura Desa diadakan persembahyangan bersama dan prosesi lainnya. Keesokan harinya yaitu bertepatan dengan Hari Bulan Purnama Kedase (Purnama ke 10 dalam perhitungan Bali), merupakan puncak upacara. Diadakan acara pependetan , yaitu tarian sacral, ilen ilen tetoyan hingga persembahyangan bersama yang dimulai jam 19: 00 Wita hingga selesai. Pada hari ke-3 Dewa Nini ini dibawa kembali ke rumah masing-masing warga dan disimpan di lumbung (Jineng) atau dapur. Pelestarian dan pengembangan upacara ini menjadi daya tarik wisata budaya unggulan menggunakan analisis SWOT dengan metode deskriptif kualitatif. Dalam penelitian ini, Nedunin Dewa Nini berpotensi dikemas menjadi sebuah paket wisata budaya yang melibatkan wisatawan dalam prosesi dan dikaitkan dengan upacara budaya lainnya serta wisata kuliner Bali tanpa mengurangi kelancaran dan kesucian upacara tersebut. Diharapkan warga desa memiliki kesempatan untuk menjadi pengusaha dengan bertindak sebagai penyelenggara upacara dengan memanfaatkan fasilitas yang tersedia di lokasi seperti balai serbaguna (wantilan) untuk menyajikan makanan khas Bali. Adanya upacara ini juga dikaitkan dengan atraksi budaya lain yang ada di desa Dalung dengan membuat jalur trekking menuju Taman Beji Sempuana dengan melewati persawahan yang hijau di Desa Dalung. Pengembangan Upacara Nedunin Dewa Nini menjadi penting karena kehadiran upacara menghadapi tantangan globalisasi dan perubahan tata guna lahan yang tinggi di lokasi. Kata kunci: Upacara Nedunin Dewa Nini, Strategi Pengembangan, Analisis SWOT.
IDENTIFIKASI ASPEK HUKUM DALAM HAL DIRUMAHKANNYA KARYAWAN INDUSTRI PARIWISATA (HOTEL) SEBAGAI DAMPAK PANDEMI CORONA Suarsana Ariesta, I Putu Agus; Bagus Widiantara, I Gusti Agung
Jurnal Manajemen Pelayanan Hotel Vol 4 No 2 (2020): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.040202

Abstract

The world health organization (WHO) had designated the outbreak of the corona virus as a pandemic, which started in the Chinese city of Wuhan. The corona pandemic has an impact on the tourism industry sector around the world, including in Badung Regency, Bali. In the tourism industry there was also a tourist accommodation component, including hotels. The existence of hotels in Bali has contributed greatly to the absorption of workers who came from Balinese residents and residents outside Bali and even foreign workers, which greatly impacts the economy of the community and regional income. Entrepreneurs in the tourism sector are forced to lay off their employees. Especially with the application of Lock Down which is applied in the international world. The implementation of domestic policies will certainly have an impact on employers, employees and local governments, in this case the Badung Regency Government. This policy requires assistance from the government, the Department of Industry and Manpower, as a mediator to get an agreement related to employee dismissal decisions. For this reason, the act of laying off employees is an act of salvation for both the employer and the employee side. Therefore, in this study it is necessary to know the legal aspects or basis and procedures for their implementation that must be taken in the face of the corona pandemic. Keywords: legal aspects, housing, employees, corona pandemic.
STRATEGI GUEST RELATION OFFICER GRAND CLUB DALAM PELAYANAN TAMU VIP DAN VVIP DI CLUB LOUNGE HOTEL GRAND HYATT BALI Suwitra Wirya, I Made; Prayogi, Putu Agus; Widiantara, I Gusti Agung Bagus
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060112

Abstract

Perkembangan industri pariwisata yang semakin meningkat di dunia, membuat para investor dan pelaku usaha pariwisata memperkuat usahanya, seperti bisnis restoran dan perhotelan. Hotel adalah salah satu akomodasi yang dibutuhkan wisatawan sebagai tempat tinggal sementara selama perjalanan. Menghadapi persaingan yang semakin ketat, berbagai upaya dilakukan oleh masing-masing hotel, seperti menambah fasilitas yang lebih lengkap, memperbaiki gedung, menambah daftar menu makanan dan meningkatkan standar pelayanan, mulai dari departemen front office, departemen housekeeping dan departemen food and beverage. Guest Relation Officer Grand Club merupakan salah satu bagian dalam departemen front office yang memiliki tugas dan bertanggung jawab untuk memberikan kenyamanan kepada tamu dan menyediakan informasi yang diinginkan tamu, Guest Relation Officer Grand Club dituntut untuk selalu bertindak efektif dalam melayani tamu hotel. Metode yang digunakan adalah deskriptif kualitatif yaitu metode penelitian yang bertujuan untuk mengetahui hal yang dialami oleh objek penelitian seperti perilaku, persepsi, motivasi, tindakan dan lain-lain secara holistik dengan cara deskriptif dalam bentuk kata-kata dan bahasa, pada suatu konteks yang alamiah dan dengan memanfaatkan berbagai metode ilmiah. Teknik pengumpulan data selama penelitian ini menggunakan teknik wawancara, observasi dan dokumentasi. Penelitian dilakukan di Hotel Grand Hyatt Bali selama 6 bulan. Hasil analisis dari penelitian ini adalah Guest Relation Officer Grand Club memiliki peran yang sangat penting dalam sebuah hotel untuk menghasilkan kenyamanan, keamanan dan pelayanan yang baik bagi para tamu. Bahkan Guest Relation Officer Grand Club harus menjalin kerjasama dengan travel agent, agar ketika Guest Relation Officer Grand Club berinteraksi, mereka akan menawarkan paket wisata dan membuat tamu merasa diperhatikan. Kata kunci : Guest Relation Officer Grand Club, Hotel, Pelayanan
Identification of Puputan Badung Field as a Family Tourism Attraction in Denpasar City Bali Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Darma Susila, I Made Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070108

Abstract

The people of Denpasar City and its surroundings need green open space to release fatigue after busy activities. One of these open spaces is obtained at Puputan Badung I Gusti Ngurah Made Agung Field which has tourism potential both natural, historical, cultural and man-made tourism to continue to be developed into a family tourist attraction in Denpasar City, Bali. The existence of this field is supported by various parties, both local communities, tourists to the Denpasar City Government with the existence of Denpasar City Regional Regulation Number 3 of 2019 concerning the Regional Tourism Development Master Plan for 2018-2029. The tangible manifestation of the role of the Denpasar City government to realize Puputan Badung Field as a Family Tourism Attraction is reflected in the existence of 4A elements (attraction, Atraction, Amenity, Accessibility, and Ancillary) that are adequate to date. In this study, data collection was carried out by means of literature studies, documentation and observation. The data analysis technique is carried out using the qualitative descriptive method. The results of this research, it can be concluded that Puputan Badung I Gusti Ngurah Made Agung Field meets the needs of the community for family tourism attraction. Keywords: Identification, Puputan badung field, Family tourism attraction.
STRATEGI PENGEMBANGAN MATA AIR SUCI SEBAGAI DAYA TARIK WISATA (STUDI KASUS DI PURA BEJI SEMPUANA DESA ADAT PADANG LUWIH, DESA DALUNG BADUNG) Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Ariesta, I Putu Agus Suarsana
Jurnal Manajemen Pelayanan Hotel Vol 5 No 2 (2021): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.050206

Abstract

Air bagi masyarakat Bali adalah sesuatu yang sangat penting, tidak hanya sekedar jenis mineral di dunia untuk memenuhi kebutuhan hidup manusia sehari hari (profan), melainkan sesuatu yang ‘hidup’, yang memberikan dampak bagi kehidupan manusia dari berbagai aspek kehidupan. Terlebih lagi masyarakat Bali yang menganut prinsip Tri Hita Karana yang telah mendarah daging dari dahulu kala. Air kini tid ak hanya dianggap sebagai pemenuh kebutuhan pokok manusia, tapi juga berfungsi sebagai penjernih, bahkan penyucian batin orang Bali, atau sering disebut dengan Tirtha. Proses untuk penyucian batin orang Bali dengan media air suci ini menempatkan sumber mata air suci (beji) ini tidak hanya menjadi kawasan suci untuk umat Hindu, tapi menjelma menjadi daya tarik wisata populer yang dikunjungi wisatawan nusantara tapi juga wisatawan mancanegara. Salah satu mata air suci/beji yang perlu menjadi perhatian untuk diteliti adalah Beji Sempuana. Beji ini air sucinya dimanfaatkan masyarakat Desa setempat, tapi juga warga Desa Kerobokan Utara,sebelum memulai suatu upacara Agama Hindu seperti Piodalan di areal Pura Dalem Nataran Tegal Jaya, Dalung ataupun Ngerit (pembakaran mayat secara masal). Selain itu, di lokasi ini juga terdapat relief pahatan batu besar di dinding sungai yang sudah ada sejak zaman dahulu, sehingga Pemerintah Kabupaten Badung menempatkannya menjadi kawasan cagar budaya. Secara geografis, beji ini terdapat di sempadan Sungai/Tukad Sempuana yang perlu diamankan dari pencemaran lingkungan, akibat alih fungsi lahan di Desa Dalung dan sekitarnya. Metode yang digunakan dalam penelitian, yaitu observasi ke obyek penelitian, wawancara dan dokumentasi. Wawancara dilakukan kepada tokoh masyarakat dan warga setempat. Teknik analisis data yang digunakan dalam penelitian ini adalah Metode Deskriptif Kualitatif, yaitu memberikan ulasan interpretasi atau makna terhadap data dan informasi yang diperoleh. Sehingga menghasilkan beberapa strategi umum (Grand Strategy) pengembangan di lokasi dengan menggunakan SWOT Analisis. Maka itu, dipandang penting identifikasi potensi dan ditemukan strategi pengembangannya untuk dijadikan daya tarik wisata terkemuka dan aman pada masa pandemic corona 19 ini, tidak hanya untuk masyarakat Desa Dalung, tapi juga untuk masyarakat luas. Kata kunci: Strategi pengembangan, mata air suci, daya tarik wisata, pandemi Corona
The Development Strategy of Ngusaba Gumang Ceremony As Leading Cultural Tourism Attraction in Golong Village, Narmada District West Lombok Regency, West Nusa Tenggara. Widiantara, I Gusti Agung Bagus; Suwitra Wirya, I Made; Wartana, I Made Hedy
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060222

Abstract

Cultural Tourism Attractions are spread throughout Indonesia, including on the island of Lombok. These tourist attractions contain religious and cultural values which are reflected in the activities of the local community. We must preserve these religious and cultural values in the midst of globalization. Balinese culture, which breathes Hinduism, which has become a tourist attraction, has also been carried over to West Nusa Tenggara Province, especially on the island of Lombok, since ancient times. This form of culture, in the form of the Ngusaba Gumang Ceremony, is considered necessary to be preserved for the sake of realizing sustainable tourism. The location of the ceremony is located in Golong Village, which is quite close to the tourist destinations of Narmada Park, Suranadi Temple, and the famous Golong Golf Course in West Nusa Tenggara but not yet known to tourists. Based on the stages of development, the Ngusaba Gumang ceremony as a cultural tourism attraction is at the Exploration stage. This stage is characterized by limited and sporadic visits from adventurous people. There was intensivecontact with local residents and using facilities owned by residents with very little social and economic impact. Data analysis techniques used in this study include: Qualitative Descriptive Methods and SWOT analysis. From the results of the SWOT analysis above, it can be concluded that the Ngusaba Gumang Ceremony has the potential to continue to be developed as a leading cultural tourist attraction in West Lombok Regency with advantages in cultural and historical tourist attractions with the existence of this ceremony which is associated with various other tourism activities. As for other activities that can be associated with the Ngusaba Gumang Ceremony, such as culinary tours and spiritual tours and locations for tents/traditional markets in Golong Village. Keywords: Ngusaba Gumang Ceremony, Development Strategy, SWOT Analysis
Management Of Teba Majelangu As Educational Tourism in Denpasar City Suwitra Wirya, I Made; Wisnawa, I Made Bayu; Widiantara, I Gusti Agung Bagus
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080114

Abstract

One of the natural, cultural and educational tourist attractions of Denpasar City is Subak TeBA MajelanguEducational Tourism. However, the number of tourists who come to this place is still very low compared toother tourist attractions in Denpasar City. Thus, the manager must make efforts to develop a strategy so thatthe attraction of Subak TeBA Majelangu Educational Tourism becomes an educational tourist attraction in thecity of Denpasar in the most effective way. Therefore, the purpose of this article is to find out the strategies thatare carried out so that Subak TeBA Majelangu Educational Tourism becomes a better educational touristattraction in the city of Denpasar, as well as the efforts made by managers to develop this strategy. This studyused a qualitative research approach involving data collection through observation, interviews anddocumentation. Data collected at the research location through the process of analyzing data, describing thedata and continued with drawing conclusions. The results showed that the Village-Owned Enterprise(BUMDES) of Kesiman Majelangu Village and the Tourism Awareness Group (POKDARWIS) manage theoperations of Subak TeBA Majelangu Educational Tourism which is directly responsible to the villagegovernment. Furthermore, Subak TeBA Majelangu Educational Tourism requires the right strategy to developit. This strategy can include developing tourism products, increasing security, increasing the potential thatcharacterizes Subak TeBA Majelangu Educational Tourism and developing infrastructure and facilities.Keywords: Subak, Educational Tourism, management strategy, management efforts
Traditional Market Development Strategy as a Shopping Tourism Attraction in West Lombok Regency, West Nusa Tenggara: Case Study of Tenten Golong Traditional Market Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Dwi Putranto, Isa Wahyoedi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070212

Abstract

Markets play an important role in the economy of a rural community. The market not only functions as ameeting place for sellers and buyers to carry out transactions, but also increases its function as a center forvarious community activities ranging from selling artistic, agricultural, handicraft, culinary, cultural, religiousproducts with the existence of the Melanting Temple for Hindus, especially those earn their living as traders inthe market. So it is very appropriate for the market to be called the center of the economy and also a touristattraction, especially shopping tourism. The existence of this market, some of which are global, some aredeveloping on a regional scale or traditional markets are found in every village in Indonesia, including onLombok Island, West Nusa Tenggara Province. In 2023, West Nusa Tenggara Province targets 2 million touriststo visit and spend their free time and money on holidays, whether they come in groups or independently. Forthe arrival of tourists, it is necessary to provide adequate tourist accommodation and tourist attractions, interms of quality and quantity. One of the tourist attractions offered to tourists visiting West Nusa TenggaraProvince is the Tenten Traditional Market with its various unique potentials which is not yet widely known andthere is a need for a development strategy in this qualitative descriptive research which is analyzed using SWOTAnalysis. With this SWOT analysis, the strengths, weaknesses, opportunities and threats that occur inconnection with the existence of the Tenten Golong Traditional Market as a tourist attraction in West NusaTenggara Regency are known. After knowing the elements of this SWOT, it is concluded that the TentenTraditional Market has the potential to be developed into a shopping tourist attraction by implementing severalgood strategies to improve the internal environmental conditions of the market, the quality of human resourcesmanaging the market, product quality, marketing and the external environment in outside that market.Keywords: Traditional Market, Development Strategy, SWOT Analysis
Co-Authors Anggreni, Ni Luh Dian Dwi Poetranto, Isa Wahjoedi Dwi Putranto, Isa Wahyoedi I Ketut Budiasa I Ketut Sutapa I Made Bayu Wisnawa I Made Gede Darma Susila I Made Suwitra Wirya I Putu Agus Suarsana Ariesta Ida Ayu Putu Sulastri Made Hedy Wartana Ni Nyoman Nidya Trianingrum Poetranto, Isa Wahjoedi Dwi Putu Agus Prayogi Simon Rico Briantono Sujadi, Dewiwati Suwitra Wirya, I Made Wati, Ni Wayan Gita Candra