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All Journal International Conference on Law, Business and Governance (ICon-LBG) Jurnal English Education: Jurnal Tadris Bahasa Inggris KOM & REALITAS SOSIAL SOSIALITA International Multidiciplinary Conference on Social Sciences (IMCoSS) J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung JURNAL CEMERLANG: Pengabdian pada Masyarakat JURNAL PERSPEKTIF PENDIDIKAN Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis Al Huwiyah: Journal of Woman and Children Studies Dedication: Jurnal Pengabdian Masyarakat Journal of Communication and Social Sciences INTERACTION Communication Studies Journal Kontekstual: Jurnal Ilmu Komunikasi International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Dynamics Social : International Journal of Social Sciences and Communication
Noning Verawati
Universitas Bandar Lampung
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Digital Communication Feedback in Customer Complaint Service (Study at Perumda AM Way Rilau Via Whatsapp Messages) Nabila, Hilla Cahya; Verawati, Noning; Pienrasmi, Hanindyalaila
Interaction Communication Studies Journal Vol. 2 No. 2 (2025): August
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/interaction.v2i2.4391

Abstract

This study aims to examine the form of digital communication feedback via WhatsApp used in customer complaint services at Perumda AM Way Rilau. The background of this study is based on the importance of maintaining the quality of public services and customer satisfaction, especially in the clean water provider sector. In today's digital era, WhatsApp is one of the most effective media in bridging two-way communication between companies and customers. This study uses a qualitative approach with participatory observation methods, in-depth interviews, and documentation. Informants in the study consisted of complaint service staff and customers who had submitted complaints via WhatsApp. The results of the study show that the forms of feedback used include positive, negative, and neutral feedback. WhatsApp is used as the main media, supported by an internal system called Pass System which helps the process of distributing and resolving complaints more efficiently and quickly. The communication applied reflects responsiveness, clarity of information, and empathy for customers.
Public Perception of Television News Coverage on the Vina Cirebon Case: A Case Study of TVOne Broadcasts in RT 006, Gunung Agung, Bandar Lampung Daniati, Rachma; Verawati, Noning; Pienrasmi, Hanindyalaila
Interaction Communication Studies Journal Vol. 2 No. 2 (2025): August
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/interaction.v2i2.4606

Abstract

This study examines the public perception of the news coverage regarding the Vina Cirebon case aired on TVOne. The case of Vina, a 16-year-old student from Cirebon, drew widespread attention after a film titled "Vina Sebelum 7 Hari" revived public discussion on the unresolved murder case. Using a qualitative approach, this study explores how viewers in RT 006 Gunung Agung interpreted and responded to TVOne’s coverage, including news programs and special segments like “Dua Sisi”. Data was gathered through interviews with selected informants using purposive sampling. The findings reveal that viewers formed both positive and negative perceptions. Positive responses include increased public awareness and caution regarding personal safety, while negative responses involve skepticism towards law enforcement and the legal system due to the prolonged nature and inconsistencies in the case handling. These findings suggest a need for more responsible media framing and for the public to maintain a critical but balanced view of media content.
CULTURAL CONTENT ANALYSIS OF ENGLISH LEARNING MATERIALS AT FOUR SENIOR HIGH SCHOOLS IN BANDAR LAMPUNG Anggia, Helta; Verawati, Noning; Vandika, Arnes Yuli
English Education: Jurnal Tadris Bahasa Inggris Vol 11 No 2 (2018): English Education: Jurnal Tadris Bahasa Inggris
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/ee-jtbi.v11i2.3485

Abstract

High interest of Bandar Lampung citizen in mastering English communication has made many English learning centers appearing with various methods and learning approaches. One of the approaches used by those centers in teaching English is that students learn English using the cultures of countries where the English language comes from. However, in the Indonesian context, English learning materials are spread within various cultures types, information, senses, and elements. This fact urges this study to analyze the cultural contents of four textbooks of four different high schools in Bandar Lampung, Indonesia in order to map how cultures play role in Indonesian ELT context especially ELT in Bandar Lampung. The data gathering techniques used are Interview, Questionnaire, and Senior High School English textbooks analysis. The results conclude that target cultures, contextual writing tasks, aesthetic sense and products (Silvia, 2014&Adaskou et.al., 1990) dominate the English textbooks so that this finding represents the culture involvement in English language teaching of senior high schools in Bandar Lampung context.Keywords: English Language, local culture, a learning method
Existentialist Feminism in Barbie Movie (John Fiske Semiotics Study) Pienrasmi, Hanindyalaila; Amalia, Nurfat; Verawati, Noning; Poyo, M. Denu
Al Huwiyah: Journal of Woman and Children Studies Vol. 4 No. 2 (2024): Al Huwiyah: Journal of Woman and Children Studies
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/jwcs.v4i2.25746

Abstract

Abstract Existentialist feminism highlights the importance of individual freedom and personal responsibility, and emphasizes women’s struggle in the domestic sphere. The Barbie film is the subject of this research because it can depict and educate about issues of gender equality and feminism to the audience, especially young girls, with strong characters and stories, and has become a symbol that has grown with society. This research aims to understand the ideas of existentialist feminism that are represented and visualized in the Barbie film according to John Fiske's semiotic analysis. The analysis found that this film shows the values of existentialist feminism primarily through aspects of costume, narrative, appearance, conflict, behavior, and music in certain scenes. The most frequently appearing value is supporting women's freedom in constructing themselves.Keywords: Feminism Film Barbie , Women.   AbstrakFeminisme eksistensialis menyoroti pentingnya kebebasan individu dan tanggung jawab pribadi, serta menekankan perjuangan perempuan dalam ranah domestik. Film Barbie menjadi objek penelitian ini karena mampu menggambarkan dan mengedukasi tentang isu-isu kesetaraan gender dan feminisme kepada penonton, terutama anak-anak perempuan, dengan karakter dan cerita yang kuat serta menjadi simbol yang telah tumbuh bersama masyarakat. Penelitian ini bertujuan untuk mengetahui ide feminisme eksistensialis yang di representasikan dan divisualisasikan dalam film Barbie menurut analisis semiotika John Fiske. Hasil analisis menemukan bahwa film ini menunjukkan nilai feminisme eksistensialis terutama melalui aspek kostum, narasi, penampilan, konflik, perilaku, dan musik dalam adegan-adegan tertentu. Nilai yang paling sering muncul adalah mendukung kebebasan perempuan dalam mengkonstruksi dirinya sendiri.Keywords: Feminisme, Film Barbie, Perempuan.
Influence of Children's Characteristics and Volunteer Learning Communication Style on Children's Cultural Literacy in Busa Pustaka Putri Sugiati; Budhi Waskito; Noning Verawati
Dynamics Social : International Journal of Social Sciences and Communication Vol. 1 No. 3 (2025): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v1i3.222

Abstract

This study aims to analyze the influence of children's characteristics and volunteers’ learning communication styles on children's cultural literacy in Busa Pustaka. Using a quantitative approach and survey method, the study involved 50 child respondents. Data were collected through questionnaires and analyzed using multiple linear regression. The results show that both children's characteristics and the volunteers' communication style significantly influence children's cultural literacy. Volunteers’ communication style was found to have a more dominant effect. These findings emphasize the need for culturally responsive teaching strategies that align with children's developmental characteristics to foster cultural understanding and appreciation.
Analysis of Cultural Identity among Generation Z in the Gebyar Pelajar Lampung Community through Instagram Nurhidayah, Indah; Waskito, Budhi; Verawati, Noning
Interaction Communication Studies Journal Vol. 2 No. 2 (2025): August
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/interaction.v2i2.4714

Abstract

This study aims to analyze how Generation Z members of the Gebyar Pelajar Lampung (GPL) Community construct and represent their cultural identity through the social media platform Instagram. Using a descriptive qualitative approach, data were collected through in-depth interviews, Instagram content observation, and visual documentation. The study is guided by Cultural Identity Theory and Stuart Hall’s Representation Theory. The findings reveal that the cultural identity of GPL members is shaped through five key dimensions: (1) existence and self-actualization, (2) social and cultural representation, (3) social connection, (4) personal branding and digital aesthetics, and (5) motivations behind digital identity construction. The results indicate that Instagram is not merely a platform for visual communication, but a strategic space for youth to actively and creatively negotiate cultural identity. Social media serves as a crucial arena for Generation Z in building personal and collective identity in the midst of digital culture development.
The Influence Of Traveloka Media Exposure And Hotel Promotional Media On Consumers Decision To Stay At Hotel Horison Lampung Ade Irma Pertiwi; Budhi Waskito; Noning Verawati
Journal of Communication and Social Sciences Vol. 3 No. 2 (2025): Journal of Communication and Social Sciences
Publisher : CV. Doki Course and Training

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61994/jcss.v3i2.1145

Abstract

The background of this research is based on changes in consumer behavior when choosing accommodation, where online platforms like Traveloka have become a primary source of information before making a booking. The method used is a quantitative approach with multiple linear regression analysis techniques. Data was obtained through surveys and analyzed using validity tests, reliability tests, descriptive statistics, and regression tests. The results of the study show that Traveloka ratings do not have a significant effect on the decision to stay, indicating that consumers tend to consider other factors such as price and location. On the other hand, Traveloka reviews were found to have a significant influence, reflecting the important role of customer reviews in shaping perceptions and building trust in the hotel. In addition, hotel promotional media also significantly influenced consumer decisions, where visual and interactive content through digital channels proved effective in attracting interest and creating an emotional connection with potential guests. These findings contribute to the development of digital marketing strategies in the hospitality industry, particularly in increasing occupancy rates and customer satisfaction at Hotel Horison Lampung
The Role Of Citizen Journalism In Strengthening Journalistic On The @Lampuung Instagram Account Fanny Maharani; Noning Verawati; M. Denu Poyo
International Journal of Economics, Business and Innovation Research Vol. 4 No. 04 (2025): June - July, International Journal of Economics, Business and Innovation Resea
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v4i04.2147

Abstract

This study aims to analyze the role of citizen journalism in strengthening journalistic practices on the Instagram account @lampuung. Citizen journalism allows the public to actively participate in the collection, dissemination, and verification of information. The @lampuung account, as an example of a social media platform applying the concept of citizen journalism, serves as a channel for distributing information involving direct contributions from the public, such as photos, videos, and narrative reports on various issues. This study uses a qualitative approach with a case study method, collecting data through in- depth interviews with citizen journalists who contribute to @lampuung. The results of the study indicates that citizen journalism on the @lampuung account enhances journalistic practices through three key contributions : accelerating the dissemination of local information, enriching the diversity of perspectives in reporting, and increasing public engagement in the information sharing process. In addition, the role of admin is crucial in maintaining the credibility and validity of the content through layered verification processes. Despite challenges such as low media literacy, technical limitations, and the risk of spreading hoaxes, @lampuung has managed to effectively manage public participation, creating a participatory, adaptive, and responsible digital information ecosystem. This research contributes to the understanding of how social media particularly Instagram can serve as a collaborative space between the public and the media in strengthening local journalistic practices in the era of new media.
The Practice of Information Dissemination by Affiliated Local Television in Lampung in News Production (A Case Study of Delta TV Lampung) Irwantoro; Noning Verawati; Hanindyalaila Pienrasmi
International Journal of Economics, Business and Innovation Research Vol. 4 No. 04 (2025): June - July, International Journal of Economics, Business and Innovation Resea
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v4i04.2171

Abstract

This study explores the practice of information distribution carried out by networked local television in Lampung, focusing on news production activities at Delta TV Lampung. The research aims to examine the collaboration patterns between Delta TV, other local television stations, and regional government institutions. Using a qualitative approach and case study method, data were collected through in-depth interviews, field observations, and document analysis. The findings reveal that Delta TV Lampung functions as a centralized production hub, managing the entire news production process from planning to distribution to its media partners and contracted government agencies. This collaboration model not only enhances operational efficiency but also addresses the challenges posed by limited resources in the digital broadcasting era. Through a streamlined production system, Delta TV Lampung has maintained its position as a credible and competitive local media outlet. Moreover, the partnership creates a mutually beneficial ecosystem: partner stations receive ready-to-air content, while Delta TV gains reputational value and production sustainability.
The Cultural Significance of Transitioning from Traditional Hindu Creation Ceremonies Using Firewood to Modern Practices Employing Gas as Fuel Dewa Putu Wipayana Kusuma; Budhi Waskito; Noning Verawati
Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Vol. 2 No. 3 (2025): August : Momentum Matrix: International Journal of Communication, Tourism, and
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/momat.v2i3.428

Abstract

This research investigates the cultural significance of the transformation in the Ngaben ceremony, a central cremation ritual in Balinese Hindu tradition, focusing on the shift from traditional firewood-based methods to modern gas-based cremation practices. The Ngaben ceremony holds profound religious, philosophical, and social meaning, symbolizing the liberation of the soul from worldly ties and its journey to the afterlife. In recent decades, technological advancements and socio-environmental considerations have prompted many communities in Bali to adopt gas cremation systems, offering greater efficiency, reduced environmental impact, and lower operational costs. Using a qualitative ethnographic approach, this study draws on in-depth interviews, participant observation, and document analysis to explore how this transition affects cultural meaning, community values, and religious interpretations. The research compares the symbolic elements embedded in traditional and modern methods, examining how changes in materials, process duration, and ceremonial aesthetics influence the perceived authenticity and spiritual significance of the ritual. Findings reveal that while some community members view the adoption of gas cremation as a pragmatic adaptation that aligns with contemporary needs, others express concern about the erosion of cultural heritage and the diminished role of traditional craftsmanship. Furthermore, the study highlights the adaptive strategies employed by Balinese Hindu communities to integrate modern technology while preserving essential spiritual values, such as maintaining ritual sequences, symbolic offerings, and priest-led prayers. The analysis underscores that cultural transformation within religious practices is not a simple replacement of old methods with new ones, but rather a process of negotiation between tradition and innovation. Ultimately, this research contributes to broader discussions on cultural resilience, religious continuity, and the dynamic interaction between technological change and sacred tradition in contemporary Balinese Hindu society.
Co-Authors Ade Irma Pertiwi Amalia, Nurfat Ardansyah Arnes Yuli Vandika Budhi Waskito Daniati, Rachma Denu Poyo Dewa Putu Wipayana Kusuma Dora Rinova Fanny Maharani Farhansyah, Taufik Ferina Aisah Fitriandini, Ragil Hamada Nofita Putri Hanindyalaila Pienrasmi Helta Anggia Ida Farida Irwantoro Kurniawan, Dea M. Denu Poyo Malik MALIK Meira, Mentari Anggun Nabila, Hilla Cahya Nainggolan, Asnirut Naomika Nurhidayah, Indah Putri Sugiati Ratu Chaterine Fajri Salsabilla, Syaira Saputra, M.Hafiz Salas Setiawan, Adrian Pujangga Soewito Soewito Soewito Talenta, Kiara Gramarechika Wawan Hernawan Wawan Hernawan William Djunizar Wisnu, Laras Yulia Hesti Zawitri, Agustina