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All Journal Jurnal Manajemen Teknologi Journal of Business and Management The Indonesian Journal of Business Administration KURVA S JURNAL MAHASISWA Gadjah Mada International Journal of Business EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis The Asian Journal of Technology Management (AJTM) AGRIMOR Jurnal Mirai Management Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business International Journal of Supply Chain Management The International Journal of Business Review (The Jobs Review) Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Journal of Economics and Business UBS Journal of Research in Social Science and Humanities International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) The South East Asian Journal of Management International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Eduvest - Journal of Universal Studies Amkop Management Accounting Review (AMAR) Jurnal Bisnis dan Pemasaran Digital Studi Akuntansi dan Bisnis Indonesia
Dermawan Wibisono
School Of Business And Management Institut Teknologi Bandung
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Designing a Knowledge-Based Performance Management System for PT WLL Setiawan, Steven Nathanael; Wibisono, Dermawan
Eduvest - Journal of Universal Studies Vol. 6 No. 2 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i2.52500

Abstract

PT WLL was an Indonesian food manufacturing company that had produced soy sauce and condiments for several decades. Despite its long operational history, the company experienced performance challenges, including declining sales, inefficient processes, and limited employee capability. These issues largely emerged from the absence of an integrated performance management system that connected financial and non-financial indicators. The objective of this study was to design a Knowledge-Based Performance Management System (KBPMS) that aligned with PT WLL’s strategic and operational needs. A mixed-methods approach was applied. Qualitative data were collected through semi-structured interviews and focus group discussions with managers and the director, while secondary data were obtained from company records, production reports, and financial documents. Porter’s Five Forces, VRIO, and the Current Reality Tree (CRT) were used to diagnose systemic performance gaps. The KBPMS framework guided the development of a performance structure consisting of three perspectives: business results, internal processes, and resource capabilities. The Analytical Hierarchy Process (AHP) was used to prioritize key performance indicators (KPIs) through expert pairwise comparisons. The findings revealed that the company faced three primary challenges: weak interdepartmental coordination, outdated operational processes, and a lack of integrated performance metrics. The proposed KBPMS offered structured performance measurement, clearer strategic alignment, and knowledge-sharing mechanisms. Implementing the system was expected to improve PT WLL’s financial stability, process reliability, and employee competency. The study made theoretical and practical contributions by demonstrating how KBPMS could be adapted for medium-sized food manufacturing firms to strengthen their competitiveness and long-term sustainability.
Integrated Lean Six Sigma and Statistical Quality Control to Enhance Production Quality in the Beverage Manufacturing Frederick, Raynald; Wibisono, Dermawan
Eduvest - Journal of Universal Studies Vol. 6 No. 2 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i2.52481

Abstract

Continuous quality improvement is fundamental to maintaining competitiveness in the beverage processing industry, particularly in developing countries where process variability often leads to operational inefficiencies. This study aims to examine the implementation of Lean Six Sigma (LSS) integrated with Statistical Quality Control (SQC) as a comprehensive strategy to enhance production quality in a selected Indonesian beverage company. The research was conducted using purposive sampling and followed the DMAIC (Define, Measure, Analyze, Improve, and Control) framework to identify, measure, and mitigate causes of volume variation in bottled products and improve process yield. Quantitative analysis was performed on production records using control charts, process capability indices (), and defect probability calculations. The results showed that prior to improvement, the process capability index () was 0.722 for 350 mL bottles and 0.636 for 450 mL bottles, with a rejection rate of approximately 3.00%, indicating poor process control. After a series of corrective actions, including mold and filler vacuum adjustments, the   increased to 1.430 for 350 mL bottles and 1.338 for 450 mL bottles, while the rejection rate declined significantly to 0.562% and 0.438%, respectively. The findings demonstrate that the integration of LSS and SQC substantially improves process capability, reduces production waste, and enhances product quality. This study provides novel empirical evidence on the application of Lean Six Sigma in the beverage industry context and contributes both theoretical and practical insights into the use of data-driven quality approaches to achieve sustainable manufacturing excellence.
A Knowledge-Based Performance Management System Framework: Case Study in The Medical Device Manufacturing Sector Utami, A. Rizky Aulia; Wibisono, Dermawan
Eduvest - Journal of Universal Studies Vol. 6 No. 2 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i2.52529

Abstract

The company operated in a highly regulated medical device environment where quality consistency, documentation accuracy, and supply reliability were essential to meeting ISO 13485 and MDR requirements. As annual purchasing volumes increased, the organization became heavily dependent on international suppliers, with more than 95% of raw materials sourced overseas. The main operational issue examined in this study was the high rate of late supplier deliveries: 53.83% arrived after the agreed schedule between 2020 and 2024, representing USD 2,003,408.53 in purchase value, while only 45.76% were on time and 0.40% arrived early. These delays disrupted production scheduling, weakened the company’s ability to meet customer orders, and undermined operational credibility, particularly within the procurement function. This research aimed to address two key problems: identifying the underlying causes of procurement inefficiencies and designing a Knowledge-Based Performance Management System (KBPMS) tailored to the company’s operational context. A qualitative-dominant mixed-method approach was adopted. Primary data were collected through semi-structured interviews and questionnaire surveys. Secondary data were sourced from historical purchasing records, supplier delivery reports, internal SOPs, and departmental objectives to support a comprehensive understanding of procurement challenges. The analysis process consisted of three stages. First, root cause analysis was conducted using the Ishikawa diagram. Second, the KBPMS framework was developed to define the criteria.
Co-Authors , Akhiyar , Akhyar . Meiliza, . Adrian Pasca Agung Sukma Hardana agus Purwadi Ahmad Kemal Arsyad Alpha Nur Setyawan Pudjono Alpha Pudjono Amanah Pasaribu Anugia, Zakie Arief Andhella Aries F Firman Asbah, Zuhwan Assydik, Muhammad Handeriyan Bagus Budianto Bangun, Madju Yuni Ros Berlit Deddy Setiawan Binti Hassan, Radiah Chairuna, Dina Cornell, Axel William Darusulistyo, Sidik Durio Etgar Durio Etgar Firmanto, Andri Budhiman Frederick, Raynald Habsoro, Moh Akhim Bayu Hadiyanto, Haris Halim, Didi Kurniadi Harimukti Wandebori Hasibuan, Fabian Zaki Geraldy Herry Hudrasyah Hibban, Laksamana Naufal Hoa, Hong Mee Husodo, Widodo Kukuh Sujatmiko I Nyoman Sardjana Ima Fatima Ima Fatima Ima Fatima, Ima Izhar Rahman Dwiputra Jonathan, Ivan Kaff, Ahmad Auva Nadiyyi Kukuh M Rahardjo Lase, Putri Vaerina Maulanda, Fadrian Dwiki Meita Annisa Nurhutami Mohammad Wisaksono Mohammad Zaki Mubarok, Mohammad Zaki Mohammed K. Khan Mohammed K. Khan Muhammad Handeriyan Assydik Muhammad Shidqi, Roza Mursyid Hasan Basri Mustika Sufiati Purwanegara Mustika Sufiati Purwanegara Nabilla, Faradhina Astri Nanda Ravenska Oktorius Kosasih Priyanto, Rohmat Putri, Aghnia Nadhira Aliya Rahmat Hidayat Rahmawati, Isadora Raihan, Maudy Farras Raka Achmad Inggis, Raka Achmad Ramadhan, Dimas Rizki M. Ratih Siti Rachmawati Reni Sri Rahayu Reno Renaldi Tibyan Rhanni Apriani Wirdhawan Rhanni Apriani Wirdhawan Riansa, Muhamad Danindra Rizki Utama Romi Setiawan Roza Muhammad Shidqi Santi Novani Setiawan, Romi Setiawan, Steven Nathanael Shihran, Reza Setiadi Siallagan, Manahan Parlindungan Saragih Sonia, Veren Sulaeman, Dwi Rian Taufik Faturohman Untea, Pungkas Utama, Rizki Utami, A. Rizky Aulia Wirdhawan, Rhanni Apriani Zulfikar, Prananda Septian