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All Journal Jurnal Manajemen Teknologi Journal of Business and Management The Indonesian Journal of Business Administration KURVA S JURNAL MAHASISWA Gadjah Mada International Journal of Business EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis The Asian Journal of Technology Management (AJTM) AGRIMOR Jurnal Mirai Management Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business International Journal of Supply Chain Management The International Journal of Business Review (The Jobs Review) Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Journal of Economics and Business UBS Journal of Research in Social Science and Humanities International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) The South East Asian Journal of Management International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Eduvest - Journal of Universal Studies Amkop Management Accounting Review (AMAR) Jurnal Bisnis dan Pemasaran Digital Studi Akuntansi dan Bisnis Indonesia
Dermawan Wibisono
School Of Business And Management Institut Teknologi Bandung
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Designing a Knowledge-Based Performance Management System and Web-Based Inventory Recording System for Medical Device Distributors: Case Study of PT. Mulawarman Mitra Medika Hasibuan, Fabian Zaki Geraldy; Wibisono, Dermawan
SEIKO : Journal of Management & Business Vol 9, No 1
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v9i1.10877

Abstract

PT. Mulawarman Mitra Medika, a medical device distributor in Indonesia, faces operational challenges including declining revenue growth, poor inventory accuracy, extended stock opname cycles, and limited strategic performance visibility. This study proposes an integrated approach combining a Knowledge-Based Performance Management System (KBPMS) with a web-based inventory recording system to address these challenges. Using mixed methods—qualitative process mapping, stakeholder interviews, and quantitative analysis via Analytical Hierarchy Process (AHP)—the research identifies 22 performance variables across three perspectives: Business Result, Internal Process, and Resource Capability. AHP prioritization reveals revenue growth, stock opname cycle time, and system user adoption rate as critical levers for improvement. The paper presents a complete design and implementation roadmap, including system architecture, data flow diagrams, entity relationship models, service level agreements, and a three-month phased rollout plan. The proposed KBPMS-integrated web system is expected to reduce data entry errors, shorten inventory cycles, improve reporting reliability, and strengthen strategic alignment. This research contributes both practical guidance for SMEs in healthcare distribution and theoretical insights into integrating digital systems with performance management frameworks in developing-economy contexts.
Co-Authors , Akhiyar , Akhyar . Meiliza, . Adrian Pasca Agung Sukma Hardana agus Purwadi Ahmad Kemal Arsyad Alpha Nur Setyawan Pudjono Alpha Pudjono Amanah Pasaribu Anugia, Zakie Arief Andhella Aries F Firman Asbah, Zuhwan Assydik, Muhammad Handeriyan Bagus Budianto Berlit Deddy Setiawan Binti Hassan, Radiah Chairuna, Dina Cornell, Axel William Darusulistyo, Sidik Durio Etgar Durio Etgar Firmanto, Andri Budhiman Frederick, Raynald Habsoro, Moh Akhim Bayu Hadiyanto, Haris Halim, Didi Kurniadi Harimukti Wandebori Hasibuan, Fabian Zaki Geraldy Herry Hudrasyah Hibban, Laksamana Naufal Hoa, Hong Mee Husodo, Widodo Kukuh Sujatmiko I Nyoman Sardjana Ima Fatima, Ima Izhar Rahman Dwiputra Jonathan, Ivan Kaff, Ahmad Auva Nadiyyi Kukuh M Rahardjo Madju Yuni Ros Bangun Maulanda, Fadrian Dwiki Meita Annisa Nurhutami Mohammad Wisaksono Mohammad Zaki Mubarok, Mohammad Zaki Mohammed K. Khan Mohammed K. Khan Muhammad Handeriyan Assydik Muhammad Shidqi, Roza Mursyid Hasan Basri Mustika Sufiati Purwanegara Mustika Sufiati Purwanegara Nabilla, Faradhina Astri Nanda Ravenska Oktorius Kosasih Priyanto, Rohmat Putri, Aghnia Nadhira Aliya Rahmat Hidayat Rahmawati, Isadora Raihan, Maudy Farras Raka Achmad Inggis, Raka Achmad Ramadhan, Dimas Rizki M. Ratih Siti Rachmawati Reni Sri Rahayu Reno Renaldi Tibyan Rhanni Apriani Wirdhawan Rhanni Apriani Wirdhawan Riansa, Muhamad Danindra Rizki Utama Romi Setiawan Roza Muhammad Shidqi Santi Novani Setiawan, Romi Setiawan, Steven Nathanael Shihran, Reza Setiadi Siallagan, Manahan Parlindungan Saragih Sonia, Veren Sulaeman, Dwi Rian Taufik Faturohman Untea, Pungkas Utama, Rizki Utami, A. Rizky Aulia Wirdhawan, Rhanni Apriani Zulfikar, Prananda Septian