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EFEKTIFITAS E-SERVIS (M-JKN)DAN PENGARUHNYA TERHADAP LOYALITAS PESERTA JKN DI KOTA MALANG Utami, Ngesti W; Wildan, Moh; Widodo, Puguh Priyo
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol. 10 No. 1 (2024): Jurnal Informasi Kesehatan Indonesia
Publisher : Politeknik Kesehatan Kemenkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/jiki.v10i1.4434

E- service aplikasi Mobile -JKN merupakan salah satu upaya yang telah dipilih BPJS dalam menyediakan fasilitas memasarkan dan dalam memenuhi kebutuhan serta mencapai efisiensi dan target2 yang telah ditetapkan BPJS. E-service telah dianggap menyebabkan suksesnya pemasaran untuk mempengaruhi konsumen yang saat ini telah terselenggara melalui internet misalya adanya google. Penelitian ini bertujuan mengetaui efektivitas e-service dan pengaruhnya terhadap loyalitas peserta JKN. Dengan rancangan Quasy eksperiman dengan jumlah sampel 120 peserta JKN di kota malang yang telah menggunakan aplikasi Mobile JKN. Hasl penelitian penggunaan e-service (Mobile JKN) menunjukan bahwa sebagaian besar (94 %) pada kategori efektif dan 90 % pada kategori loyal. Uji Hypotehsis dengan regresi berganda menunjukkan hasil bahwa terdapat pengaruh yang signifikan antara efektifikas e-service dengan loyalitas peserta JKN di Kota Malang. Sebagai rekomendasi untuk BPJS menjaga dan mempertahankan layanan elektronik dengan menggunakan aplikasi Mobile JKN dan yang lainnya.

Evaluasi Kepercayaan dan Pengaruhnya terhadap Loyalitas Peserta JKN-KIS Ngesti Wahyuning Utami; Moh. Wildan; Eko Rahman Setiawan; Ayu Tyas Purnamasari
Jurnal Ilmu Kesehatan Masyarakat Vol 11 No 06 (2022): Jurnal Ilmu Kesehatan Masyarakat
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jikm.v11i06.1537

BPJS Kesehatan bertugas melaksanakan pemasaran produk Jaminan Kesehatan Nasional-Kartu Indonesia Sehat (JKN-KIS) serta mengelola kepesertaan JKN-KIS. Peserta JKN-KIS Kota Malang pada 2019 sekitar 83,14% dari jumlah penduduk. Meskipun tahun 2020 telah mencapai 96%, namun masih terdapat peserta mandiri JKN-KIS sebesar 9,9% (82.197 jiwa) yang menunggak bayar iuran per Mei 2020. Hal ini menggambarkan bahwa ada ketidakloyalan masyarakat sebagai peserta JKN-KIS. Kepuasan dapat mempengaruhi peserta untuk bertahan dan loyal menjadi peserta JKN-KIS. Tujuan penelitian ini adalah mengevaluasi kepercayan pelanggan dan pengaruhnya terhadap loyalitas peserta JKN-KIS. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan cross sectional design, dengan populasi peserta JKN-KIS kota Malang sebanyak 827.885 jiwa, dengan jumlah sampel 122 orang yang dihitung dengan rumus Slovin dan diplih secara purposive sampling. Hasil penelitian menunjukkan 84,4% peserta JKN-KIS percaya terhadap kegiatan layanan kesehatan yang diberikan fasilitas kesehatan dan juga layanan BPJS serta 73,7% peserta JKN-KIS loyal terhadap kepesertaan JKN/BPJS. pengaruh yang bermakna antara kepercayaan dengan loyalitas peserta JKN-KIS di Kota Malang (P-value = 0,0005). Direkomendasikan kepada BPJS untuk terus meningkatkan dan memperhatikan kepercayaan peserta JKN-KIS.

Inovasi Desa Sruwen: Mengolah Limbah Minyak Jelantah Menjadi Lilin Aromaterapi Bernilai Ekonomi dan Ramah Lingkungan Moh. Fadhlan Adzaky; Moh. Wildan; Ummi Nur Laila S
Jurnal Kabar Masyarakat Vol. 3 No. 2 (2025): JURNAL KABAR MASYARAKAT
Publisher : Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jkb.v3i2.3168

Education is very important for the progress of a civilization and of course education is not only an academic activity, but also as a foundation for students to contribute and actively participate in society through service. Service itself is an activity carried out by individuals or groups, such as students, lecturers, or educational institutions, to make a positive contribution to society. In accordance with the mission of UNNES college which is dedicated to contributing to society, we UNNES students strive to solve problems in society. We collaborate with partners, namely Sruwen Village, to solve problems in used cooking oil waste so that it does not become useless waste and has an impact on health and the environment. Used Cooking Oil is one of the wastes that is very often found in households. Used cooking oil is the remaining used cooking oil produced from household activities, restaurants, or the food industry. So that UNNES KKN GIAT 11 students develop used cooking oil products that can be developed especially in Sruwen Village, namely aromatherapy candle products through education and training so that they can be applied directly by housewives in dealing with used cooking oil waste. This activity was carried out on February 27, 2025 and at 9 am. The target of this activity is the mothers of the PKK Induk Sruwen Village. Community service aims to provide readers with knowledge related to the processing of used cooking oil waste, providing solutions in solving used cooking oil waste in the community.

The Influence of Human Capital Management on E-Government Service Reliability in Indonesian Public Institutions Harjono K., Maykada; Wildan, Moh.
Jurnal Manajemen Indonesia Vol. 25 No. 2 (2025): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v25i2.9362

This study examines the influence of institutional trustworthiness and perceived information security on the reliability of e-government services, with strategic human capital alignment as a mediating variable. A quantitative survey was conducted among 150 government administrators managing digital services under the official ‘go.id’ domain. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), the results show that institutional trustworthiness significantly affects both human capital alignment and perceived service reliability, while perceived information security influences only internal alignment. However, the mediating effect of human capital alignment is not supported. These findings suggest that public trust in digital services is more influenced by institutional legitimacy than technical security or internal initiatives. The study highlights the need to align human capital development—such as training, procedural readiness, and national programs like the Digital Talent Scholarship—with strategic performance goals to enhance service credibility. Practical and theoretical implications are discussed for public sector digital governance.

MENGUKUR KUALITAS KINERJA PELAYANAN PUBLIK (PROGRAM JAMINAN KESEHATAN NASIONAL) DENGAN SURVEY KEPUASAN PASIEN Moh. Wildan; Hary Yuswadi
Jurnal Kesehatan dr. Soebandi Vol 3 No 2 (2015): Jurnal Kesehatan dr. Soebandi
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas dr. Soebandi

Show Abstract | Download Original | Original Source | Check in Google Scholar

One effort to increase the quality of public services, as mandated in the Law of the Republic of Indonesia number 25 year 2000 concerning the National Development Program (PROPENAS), needs to be amonged community satisfaction index as a benchmark to assess the level of quality of service. This paper intend to describe and analyze some models and theories of public service performance measurement that related to the implementation of the National Health Insurance program (JKN) held by BPJS-of Health. Health care quality is measured from the aspect of community/patient satisfaction survey. Then linked with efforts to increase patient loyalty towards the implementation of the program JKN. The implications of this paper is expected to formulate an instrument and indicators valid, reliable and comprehensive to measure the quality of health services JKN program. Optimal patient satisfaction is expected to make loyal patients to use health services with JKN program and recommend to others to follow JKN program

TINGKAT PENGETAHUAN AKSEPTOR KB SUNTIK 3 BULAN TENTANG AMENORE SEKUNDER AKIBAT PEMAKAIAN KB SUNTIK 3 BULAN DI PUSKESMAS MUMBULSARI Uswatun Hasanah; Moh. Wildan; Musia
Jurnal Kesehatan dr. Soebandi Vol 4 No 1 (2016): Jurnal Kesehatan dr. Soebandi
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas dr. Soebandi

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Given the injectable contraceptive method is one effective way of family planning, and the more the number of selected users, but still many are also obtained syringes acceptor kontrasepasi samping.Tujuan effects experienced researchers to determine the level of knowledge of family planning acceptors injecting 3 months of amenorrhea side effects in the village of Taman Sari Subdistrict Mumbulsari in good level, pretty and less. The research used a descriptive quantitative research. The sampling technique used in this study is sampling saturated. The tools used for data collection was a questionnaire. According Nursalam (2003), the results to determine the level of knowledge acquisition are categorized according to the following data: Good: 76-100%, Enough: 56-75%, Poor: <56%. Based on the level of knowledge of family planning acceptors injecting 3 months in the village of Taman Sari subdistrict Mumbulsari 2014 namely, (Both 18.18%), (Simply 36.36%), (less 45.45%). Mother's knowledge about the side effects of amenorrhea can affect acceptor in using injectables 3 months, the knowledge can be influenced by age and education. Mother's education level affects the acceptor knowledge about the side effects injectables ie 3 months of amenorrhea. Based on the conclusions of this Scientific Writing in response to the research objectives is the level of knowledge of family planning acceptors injecting 3 months in the village of Taman Sari subdistrict Mumbulsari 2014 namely, Well 18.18%, 36.36% Enough, Less 45.45%. This is influenced by the majority of respondents elementary education and not school.

Sosialisasi Hukum Pencegahan Perundungan di SMA Negeri 2 Slawi Moh Taufik; Sugiyanto Sugiyanto; Soesi Idayanti; Evy Indriasari; Sanusi Sanusi; Moh. Wildan
Jurnal Kabar Masyarakat Vol. 4 No. 2 (2026): Mei: JURNAL KABAR MASYARAKAT
Publisher : Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jkb.v4i2.3878

The practice of bullying is an act of exercising dominance to inflict harm upon others through verbal abuse, physical violence, or psychological pressure, which ultimately leaves the victim in a state of depression and chronic helplessness. This concept is derived from the English term "bull," representing an animal that strikes out unpredictably. In an etymological sense, it refers to individuals who target the vulnerable. Perpetrators, known as bullies, operate under the assumption that they possess the power to control their victims, who feel permanently intimidated and weak. The primary goal of this particular initiative is to equip students with a deep awareness regarding the necessity of helping one another and fostering genuine care within their community. Furthermore, it seeks to prevent the occurrence of bullying behaviors, considering that such toxic actions result in detrimental impacts that affect not only the victims and the perpetrators but also the entire social fabric of the institution.

Regional Laws and Policies in Encouraging Community Participation for Sustainable Environmental Management Moh. Taufik; Sugiyanto Sugiyanto; Soesi Idayanti; Sanusi Sanusi; Moh. Wildan
International Journal of Law, Crime and Justice Vol. 3 No. 2 (2026): June: International Journal of Law, Crime and Justice
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijlcj.v3i2.978

Global studies have demonstrated that when communities are involved from the early stages of environmental planning and management, they become better prepared to cope with the risks associated with climate change and environmental degradation. For instance, World Bank reports emphasize that community engagement enhances local resilience and supports sustainable development. This finding indicates that public participation is not merely a supplementary component but rather a fundamental element in establishing effective, equitable, and sustainable environmental policies. In practice, however, the implementation of participation-based policies at the regional level is not always straightforward. Numerous challenges persist, including limited access to information, insufficient technical capacity among community members to engage in environmental issues, inequalities within deliberative processes, and the influence of local political dynamics. Several international studies have also noted that participation may become ineffective when communities are involved merely as a procedural formality without meaningful opportunities to influence decision-making processes. This study focuses on analyzing legal instruments and strategic measures adopted by regional governments to mobilize citizen participation in long-term environmental conservation. The research is categorized as library research. The analysis of the literature is conducted using a theoretical legal approach, commonly referred to as normative juridical analysis. The findings indicate that regional policies have the potential to transform public participation from a mere formality into genuine engagement that significantly influences environmental management decisions. Broad public involvement following the Constitutional Court Decision No. 91/PUU-XVIII/2020 concerning the Job Creation Law is expected to enhance oversight of the effectiveness of amendments to previously established conservation provisions. This aspect reflects the practical role of communities in environmental protection. Therefore, systemic reforms aimed at standardizing and optimizing Environmental Impact Assessment (EIA/AMDAL) instruments require strong support from various sectors of society.

Analisis Ketepatan Pembayaran Iuran JKN KIS Segmentasi PBPU Di Kelurahan Tawanganom Magetan Firantika Firdha Suwadi; Bernadus Rudy Sunindya; Moh Wildan
Indonesian Journal of Health Insurance and Medical Records (IJHIMR) Vol. 2 No. 1 (2025): Indonesian Journal of Health Insurance and Medical Records (IJHIMR)
Publisher : Kementerian Kesehatan Poltekkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/ijhimr.v2i1.5102

Pendapatan merupakan hasil dari aktivitas masyarakat setiap bulan, sama dengan upah minimum pendapatan perkapita daerah. Tingkat pendapatan dan kesadaran masyarakat dalam berasuransi memiliki hubungan yang signifikan.Seseorang dengan pendapatan tinggi cenderung lebih sadar akan pentingnya asuransi dan konsisten dalam membayar iuran. Di sisi lain, mereka dengan pendapatan rendah biasanya tidak konsisten dalam membayar iuran JKN. Tujuan penelitian ini adalah untuk mengidentifikasi Hubungan antara Pendapatan Masyarakat dan Ketepatan Pembayaran Iuran JKN KIS Segmentasi PBPU di Kelurahan Tawanganom Kecamatan Magetan Kabupaten Magetan dengan menggunakan metode analitik dan desain Crosssectional. Pengumpulan data dilakukan dengan menggunakan kuesioner pada 98 sampel. Teknik purposive sampling digunakan dalam penentuan sampel dengan pertimbangan tertentu. Hasil penelitian menunjukkan adanya hubungan antara pendapatan masyarakat dengan ketepatan pembayaran iuran JKN KIS. Dalam penelitian ini, Kelurahan Tawanganom memiliki pendapatan rendah. Hal ini menyebabkan masyarakat cenderung tidak membayar iuran JKN KIS dengan tepat karena masih memiliki kepentingan dan kebutuhan lain yang belum terpenuhi.

Sosialisasi Hukum Pencegahan Perundungan di SMA Negeri 2 Slawi Moh Taufik; Sugiyanto Sugiyanto; Soesi Idayanti; Evy Indriasari; Sanusi Sanusi; Moh. Wildan
Jurnal Kabar Masyarakat Vol. 4 No. 2 (2026): Mei: JURNAL KABAR MASYARAKAT
Publisher : Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jkb.v4i2.3878

The practice of bullying is an act of exercising dominance to inflict harm upon others through verbal abuse, physical violence, or psychological pressure, which ultimately leaves the victim in a state of depression and chronic helplessness. This concept is derived from the English term "bull," representing an animal that strikes out unpredictably. In an etymological sense, it refers to individuals who target the vulnerable. Perpetrators, known as bullies, operate under the assumption that they possess the power to control their victims, who feel permanently intimidated and weak. The primary goal of this particular initiative is to equip students with a deep awareness regarding the necessity of helping one another and fostering genuine care within their community. Furthermore, it seeks to prevent the occurrence of bullying behaviors, considering that such toxic actions result in detrimental impacts that affect not only the victims and the perpetrators but also the entire social fabric of the institution.

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