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PREFERENSI TAMU TERHADAP PELAYANAN ROOM ATTENDANT DI FOUR POINTS BY SHERATON BALI, UNGASAN I Gede Suarsana Fradiana; Ni Nyoman Suci Arthini; Anak Agung Istri Ratna Sari Wulan
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1120

Room attendant services are one of the parts of improving the quality of a hotel. One of the assessments that can be done is to check how well the services of the room attendant in a hotel are through guest preferences for room attendant services. This research was conducted to determine guest preferences for room attendant services at Four Points by Sheraton Bali Ungasan. This research used the descriptive qualitative descriptive method which used qualitative data gained from guest reviews of several online travel agents such as TripAdvisor and Booking.com. the result of this study indicates that guest preferences for room attendants are in the aspects of cleanliness, hospitality, and comfort which are proven from dust-free, odorless, and damp rooms as the standard of room attendant service which must be able to prepare rooms in on time, create a comfortable room atmosphere and still clean. In addition, room attendants are expected to be friendly and able to communicate well, not only with employees but also with guests.

Persediaan Lena pada Masa Pandemi Covid-19 di Novotel Bali Nusa Dua & Residences Ni Kadek Eky Samita; Anak Agung Istri Ratna Sari Wulan; I Wayan Seniartha
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1129

The purpose of this study was to determine the supply of flax during the covid-19 pandemic at Novotel Bali Nusa Dua & Residences. The data of this study were obtained by interview and documentation techniques conducted online and the data analysis in this study was descriptive qualitative, namely by analyzing something related to the flax inventory in the Novotel Bali Nusa Dua & Residence Hotel with reference to the theory, namely, according to Rumekso (2001:165), The minimum stock of flax that must be owned by a hotel in its operations is 3 par stock, namely: 1 installed par, 1 dirty par, 1 ready- to-use par. Then compare and analyze with the theory to get a conclusion. The results of this study indicate that the flax supply during the Covid-19 pandemic owned by Novotel Bali Nusa Dua was mostly less with a percentage of 20% due to dirty, torn and broken.

Brand Image Bellboy pada Hotel XY Suwardiana, I Wayan Gilang; Wulan, Anak Agung Istri Ratna Sari; Sekarti, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1277

This research aims to analyze the bellboy brand image at Hotel XY. The research method used in this study is a qualitative descriptive method. Data was collected by interviewing the concierge staff and observing the bellboy staff at XY. The research results show that there are still things that need to be considered in providing services to guests to make a bellboy's brand image better. The advice that can be given is that it is better to provide directions and daily briefings and refreshments regularly so that bad reviews do not occur which can affect the brand image of the bellboys at XY hotel.

Efektivitas Penanganan Barang Bawaan Tamu Tiba Pada Saat Peak Hours di Hotel Prama Sanur Beach Bali Andika, Kadek Dwi Weda Andika; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1409

This study aims to determine the effectiveness of handling guests' luggage arriving during peak hours at the Prama Sanur Beach Hotel Bali. Data were obtained by interview, documentation and observation checklist techniques. The data that has been collected and then analyzed using qualitative descriptive analysis techniques, namely by describing the facts in the field in the form of the results of the implementation of standard operating procedures (SOP) for handling luggage for arriving guests carried out by bellboy officers at the Prama Sanur Beach Hotel Bali.The results of the analysis show that as many as seven steps of procedures for handling luggage for arriving guests have been implemented in accordance with the applicable standard operating procedures. Meanwhile, as many as four steps of the procedure for handling luggage for arriving guests have not been implemented in accordance with standard operating procedures. Procedures for handling luggage for arriving guests that have not been implemented include: not preparing a trolley and checking the condition of the trolley, not checking and counting the luggage of arriving guests, not explaining the facilities in the room and not offering assistance to guests before leaving the room. Therefore, the bell captain is expected to increase supervision of bellboy officers to be more obedient in carrying out their work because the guest experience is a thing that must be considered to maintain brand awareness of an accommodation.

Culture-based tourism development strategy in Tegalinggah Hamlet, Bedulu Village, Blahbatuh, Gianyar Wulan, Anak Agung Istri Ratna Sari; Seniartha, I Wayan; Darmaputra, Putu Gede Eka; Putra, Dewa Gede; Launingtia, I Gusti Ayu Niken
Bahasa Indonesia Vol 4 No 2 (2024): OCTOBER 2024
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v4i2.4991

This study focuses on developing a culture-based tourism strategy for Tegalinggah Hamlet, Bali, to address challenges while leveraging local opportunities. A SWOT analysis reveals strengths such as archaeological heritage and man-made attractions, combined with accessible locations, and opportunities in the realms of spiritual tourism and the European market. However, drawbacks include management deficiencies, a lack of digital information, and ineffective promotional efforts. Additionally, threats arise from competing attractions, insufficient support, market fluctuations, and poor management practices. To counter these issues, the study proposes a multifaceted solution incorporating innovative digital marketing, strategic external partnerships, a robust online presence, effective management practices, and product differentiation. These initiatives aim to foster sustainable tourism, enhance local economies, and maintain environmental integrity in a competitive landscape. By implementing these strategies, Tegalinggah Hamlet can cultivate a distinctive tourism identity that not only attracts visitors but also supports the community and preserves cultural heritage for future generations. The findings contribute to a comprehensive approach to tourism development, balancing economic growth with cultural preservation in Bali.

Efektivitas Penanganan Barang Bawaan Tamu Tiba Pada Saat Peak Hours di Hotel Prama Sanur Beach Bali Andika, Kadek Dwi Weda; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1409

This study aims to determine the effectiveness of handling guests' luggage arriving during peak hours at the Prama Sanur Beach Hotel Bali. Data were obtained by interview, documentation and observation checklist techniques. The data that has been collected and then analyzed using qualitative descriptive analysis techniques, namely by describing the facts in the field in the form of the results of the implementation of standard operating procedures (SOP) for handling luggage for arriving guests carried out by bellboy officers at the Prama Sanur Beach Hotel Bali.The results of the analysis show that as many as seven steps of procedures for handling luggage for arriving guests have been implemented in accordance with the applicable standard operating procedures. Meanwhile, as many as four steps of the procedure for handling luggage for arriving guests have not been implemented in accordance with standard operating procedures. Procedures for handling luggage for arriving guests that have not been implemented include: not preparing a trolley and checking the condition of the trolley, not checking and counting the luggage of arriving guests, not explaining the facilities in the room and not offering assistance to guests before leaving the room. Therefore, the bell captain is expected to increase supervision of bellboy officers to be more obedient in carrying out their work because the guest experience is a thing that must be considered to maintain brand awareness of an accommodation.

KINERJA PRAMUGRAHA DALAM MEMBERSIHKAN KAMAR TAMU DI HOTEL X Yasa, I Kadek Adi Dharma; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1745

This study aims to determine the performance of room attendants in cleaning guest rooms at The St. Regis Bali Resort Hotel. The theory used is the theory (Robins, 2016), which sets 4 indicators to assess employee performance: work quality, work quantity, responsibility, and cooperation. The research method used in this research is descriptive qualitative. The data collection methods used for observation, interviews, and documentation studies. Based on the results of the data analysis, 2 indicators still need improvement, and 2 indicators are good and need to be maintained. The results of the total performance of room attendants in cleaning guest rooms at The St. Regis Bali Resort show that 82% have been done and 18% have not. Suggestions that can be given are that the manager or supervisor always provides input, direction, and intensive training and is expected to increase the discipline of the room attendants so that the work results will be better in the future.

Implementation of Occupational Safety and Health to Facility Team Employees at Conrad Bali Hotel Jaya, Komang Antara; wulan, Anak Agung Istri Ratna Sari
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study explores the implementation of occupational safety and health practices for facility team employees at Conrad Bali Hotel. Using a qualitative descriptive method, data were collected through in-depth interviews with the Executive Housekeeper, Facility Supervisor, and facility team members, as well as document analysis. The analysis was guided by five ISO 45001:2018 indicators: policy and commitment, risk identification and assessment, training, risk control and use of personal protective equipment (PPE), and monitoring and evaluation. The findings indicate that occupational safety and health has been effectively implemented in terms of policy and commitment, risk identification and assessment, and training. However, risk control, PPE compliance, and monitoring and evaluation remain suboptimal, with inconsistencies in employee adherence and insufficient supervision. The study recommends the establishment of clearer written guidelines, stricter enforcement, and continuous evaluation to strengthen the overall occupational safety and health system. Improving these aspects will enhance employee safety, minimize occupational risks, and contribute to sustainable hotel operations.

Brand Image Bellboy pada Hotel XY Suwardiana, I Wayan Gilang; Wulan, Anak Agung Istri Ratna Sari; Sekarti, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1277

This research aims to analyze the bellboy brand image at Hotel XY. The research method used in this study is a qualitative descriptive method. Data was collected by interviewing the concierge staff and observing the bellboy staff at XY. The research results show that there are still things that need to be considered in providing services to guests to make a bellboy's brand image better. The advice that can be given is that it is better to provide directions and daily briefings and refreshments regularly so that bad reviews do not occur which can affect the brand image of the bellboys at XY hotel.

The Role of Guest Experience in Providing Excellent Service to Guests at Sofitel Bali Nusa Dua Arsani, Putu Satya Dewi; Wulan, Anak Agung Istri Ratna Sari; Pitanatri, Made Uttari
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11257

This study analyzes the role of guest experience in excellent service at Sofitel Bali Nusa Dua using qualitative descriptive methods. Data were collected through interviews, observations, and documentation. The results showed that 77% of services were in accordance with expectations, while 23% were not. This discrepancy was caused by the imbalance of responsibility between the butler and guest experience sections when escorting and farewelling VIP guests, as well as the lack of awareness of grooming in certain shifts. The suggestions given are the need for clarity of duties between the two sections and grooming checks by the Leader in the afternoon shift

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