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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Ilmiah Econosains JURNAL IQRA´ Al Ishlah Jurnal Pendidikan Jurnal Pemberdayaan Masyarakat Madani (JPMM) Jurnal Pendidikan Ekonomi & Bisnis JURNAL MANAJEMEN Jurnal Sains Sosio Humaniora Journal on Education Jurnal Mantik Jurnal Inovasi Pendidikan Ekonomi Jurnal Abdi: Media Pengabdian Kepada Masyarakat Jurnal Ilmiah Profesi Pendidikan Studies in Learning and Teaching Jurnal Ilmiah Wahana Pendidikan Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Batara Wisnu : Indonesian Journal of Community Services Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Innovative: Journal Of Social Science Research Jurnal Pendidikan Tata Niaga (JPTN) International Journal of Emerging Research and Review Jurnal Riset Rumpun Ilmu Pendidikan (JURRIPEN) IJHABS JIMEK Midwifery Journal
Renny Dwijayanti
Universitas Negeri Surabaya
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Journal : JURNAL IQRA´

 1 
Online Learning Infrastructure: Does it Strengthen the Effect of Service Quality on Student Satisfaction? Novi Marlena; Renny Dwijayanti; Finisica Dwijayati Patrikha; Saino
Jurnal Iqra' : Kajian Ilmu Pendidikan Vol. 7 No. 2 (2022): Jurnal Iqra' : Kajian Ilmu Pendidikan
Publisher : Institut Agama Islam Ma'arif NU (IAIMNU) Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25217/ji.v7i2.2032

Abstract

One of the main obstacles to online learning is learning infrastructure and the availability of internet facilities, i.e., internet quotas. Universitas Negeri Surabaya (UNESA) students regularly receive internet quota assistance from the Minister of Education and Culture and Universitas Negeri Surabaya. Therefore, it is expected that the online learning process will run well. The study aimed to determine 1) the impact of the online learning service quality on student satisfaction and 2) the moderation effect of Infrastructure to strengthen the effect of service quality on student satisfaction in online learning. The subjects of this study were students of the UNESA, Indonesia, with 250 students as research samples. Data collection was done by distributing online questionnaires using google forms. The data analysis technique used moderated regression analysis. The results proven that 1) the online learning service quality affects student satisfaction, 2) infrastructure as the moderator variable not proven as a moderator model, but infrastructure has a direct influence on student satisfaction in online learning. Keywords: Online Learning Infrastructure, Students Satisfaction, Learning Quality
Online Learning Infrastructure: Does it Strengthen the Effect of Service Quality on Student Satisfaction? Novi Marlena; Renny Dwijayanti; Finisica Dwijayati Patrikha; Saino
Jurnal Iqra' : Kajian Ilmu Pendidikan Vol. 7 No. 2 (2022): Jurnal Iqra' : Kajian Ilmu Pendidikan
Publisher : Institut Agama Islam Ma'arif NU (IAIMNU) Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25217/ji.v7i2.2032

Abstract

One of the main obstacles to online learning is learning infrastructure and the availability of internet facilities, i.e., internet quotas. Universitas Negeri Surabaya (UNESA) students regularly receive internet quota assistance from the Minister of Education and Culture and Universitas Negeri Surabaya. Therefore, it is expected that the online learning process will run well. The study aimed to determine 1) the impact of the online learning service quality on student satisfaction and 2) the moderation effect of Infrastructure to strengthen the effect of service quality on student satisfaction in online learning. The subjects of this study were students of the UNESA, Indonesia, with 250 students as research samples. Data collection was done by distributing online questionnaires using google forms. The data analysis technique used moderated regression analysis. The results proven that 1) the online learning service quality affects student satisfaction, 2) infrastructure as the moderator variable not proven as a moderator model, but infrastructure has a direct influence on student satisfaction in online learning. Keywords: Online Learning Infrastructure, Students Satisfaction, Learning Quality
Co-Authors Afifah, Siti Nur Agus Kurniawan Agus Kurniawan Annastasia Sabrina Putri Shidiq Aprilia, Fara Ari Pradana Putra Bagus Fajar Tantowi Bela Febriana Nur Pratiwi Bella Melati Sukma Daniel Setyo Adi Santoso Dewi, Hapsari Shinta Citra Puspita Dita Martha Ningrum Dwi Putra Andika Eggie Nurvitasari Erina Rahayu Erlina Dian Titania Jannah Etty Soesilowati Faharani, Alifia Annisa Febila Kusuma Wardhani Finisica D Patrikha Finisica Dwijayati Patrikha Fitri Mawardani Galuh Yunas Shabrina Gazela, Fiorel Canzie Hestiningrum, Putri Himatul Aliyah, Nova Irawati, Winaika Ismi Farikhatul Habibah Istilahwati Istilahwati Jaka Nugraha Janah, Tarisah Syafia Lilnia, Salsabilah Raisya Rapa Lina Dwi Lestari Lusiana Wulandari Maternity, Dainty Moh Jafri Mudfarikah, Rizky Muhammad Edwar Mulyawan, Arip Natania, Abigael Tesalonika Nisa, Salsa Laurina Hairun Novi Marlena Nur Fitria Febriyanti Nur Fitria Febriyanti Oktavia, Alfi Nurdianty Parjono Parjono Parjono Parjono Parjono, Parjono Puji Handayati Putri, Viera Rieyanthi Rachmawati, Sela Rahmadani, Rannu Dyah Raynaldy Farishtya Syafiq Rika Dewi Apprilia Rizky Mudfarikah Rossandy, Gesit Arga Rosyada, Faradilla Amaylia SAINO Saino Saino, Saino Sari, Devi Kurnia Susilawati, Susilawati Tri Sudarwanto Widantining Tyas Wilujeng Ardana Neswari Yeni Diana Putri