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All Journal Jurnal Ilmiah Informatika Komputer Pixel : Jurnal Ilmiah Komputer Grafis Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik JUITA : Jurnal Informatika Sisforma: Journal of Information Systems JOIV : International Journal on Informatics Visualization Sinkron : Jurnal dan Penelitian Teknik Informatika Applied Information System and Management JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Teknologi Informasi dan Pendidikan JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Informatics, Information System, Software Engineering and Applications (INISTA) International Journal Of Science, Technology & Management (IJSTM) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Yayasan Cita Cendikiawan Al Khwarizmi KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pengabdian Masyarakat eProceedings of Engineering Infomans: Jurnal Ilmu-ilmu Informatika dan Manajemen Jurnal Informatika: Jurnal Pengembangan IT JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Resad Setyadi
Universitas Telkom
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Evaluation of The Orthopedic Hospital Website's Performance Using User Acceptance Testing Setyadi, Resad; Rahman, Aedah Abd.; Anwar, Toni
Applied Information System and Management (AISM) Vol 8, No 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.42951

Abstract

User Acceptance Testing (UAT) is essential for ensuring a system meets the real-world needs of its users. Unlike traditional testing that prioritizes technical accuracy, UAT focuses on usability and overall user satisfaction. For the Orthopedic Hospital's website, UAT served as the primary evaluation method, targeting its core user groups—patients, staff, and stakeholders. The testing process followed the ISO 9126 software quality standards, evaluating the website across key dimensions such as functionality, reliability, usability, efficiency, maintainability, and portability. A Likert scale was used to capture structured user feedback, providing quantifiable insights into user perceptions. This combined approach allowed for a well-rounded assessment, balancing technical quality with user experience. Results indicated a high satisfaction rate of 92.7%, reflecting strong approval of the website’s design and functionality. However, the evaluation also pointed to areas for enhancement. The online registration process, for example, could be simplified to improve ease of use and task completion. While the results are promising, continued improvement is vital—especially in healthcare, where user experience directly affects patient outcomes and service efficiency. To maintain alignment with evolving user needs and technologies, ongoing UAT cycles should be integrated into the hospital’s digital strategy. Leveraging ISO 9126 standards and user-centered tools like the Likert scale will ensure the website remains effective, accessible, and responsive to its users.
Optimalisasi Tata Kelola Teknologi Informasi Rumah Sakit Ibu Dan Anak Ummu Hanni Dengan Penerapan Cobit 2019 Oktaviani, Nunik; Setyadi, Resad
eProceedings of Engineering Vol. 12 No. 2 (2025): April 2025
Publisher : eProceedings of Engineering

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Optimalisasi tata kelola teknologi informasi (TKTI) merupakan upaya strategis untuk meningkatkan efektivitasdan efisiensi sistem informasi di organisasi. Penelitian ini menggunakan framework COBIT 2019 untuk menganalisis tingkat kapabilitas tata kelola TI di Rumah Sakit Ibu dan Anak Ummu Hanni, yang menghadapi masalah seperti keterbatasan perangkat keras, serangan keamanan, dan kurangnya sumber daya TI. Adanya permasalah tersebut diperlukan tahapan- tahapan untuk mengoptimalkan dengan menghasilkan kebijakan di rumah sakit. Maka dari itu penelitian ini mengoptimalkan kesesuaian tata kelola teknologi informasi rumah sakit dengan prinsip-prinsip yang diatur dalam COBIT 2019 dan Peraturan Menteri Kesehatan Nomor 82Tahun 2013. Data dikumpulkan melalui observasi, wawancara, dan kuesioner dengan pendekatan Design Science Research. Hasilpenelitian menunjukkan adanya kesenjangan (gap) dalam domain APO12, BAI02, BAI03, BAI06, dan BAI07, dengan kondisi saat iniberada pada level 2-3, sementara target yang diharapkan adalah level 4. Rekomendasi meliputi evaluasi risiko secara berkala, pelibatanaktif pemangku kepentingan, monitoring solusi, program pelatihan staf, dan penerapan standar waktu tanggapan. Implementasi yangtepat diharapkan dapat meningkatkan kualitas pelayanan kesehatan melalui pengelolaan TI yang lebih optimal, sejalan dengan PeraturanMenteri Kesehatan Nomor 82 Tahun 2013. Penelitian ini memberikan kontribusi penting bagi peningkatan efisiensi danefektivitas tata kelola TI di sektor kesehatan.Kata kunci— Teknologi Informasi, COBIT 2019, Design Science Research, Tingkat Kapabilitas
Evaluasi Performa Website Rumah Sakit CSH Mempergunakan User Acceptance Test Setyadi, Resad; Fauzi, Muhammad Andre
Jurnal Informatika: Jurnal Pengembangan IT Vol 10, No 1 (2025)
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/jpit.v10i1.6287

Abstract

User Acceptance Testing (UAT) is a crucial step to ensure that the solutions implemented in a system align with user needs. Unlike system testing, UAT focuses on the functionality of the solution for end users. In this context, testing user acceptance becomes an essential element to assess the performance and user satisfaction of a website. The CSH Hospital website faces the challenge of lacking a scientific analysis to evaluate its performance and usability. Therefore, the UAT method is applied using the ISO 9126 dimensions and the Likert scale. The information system employed facilitates routine transactions, data processing, operational support, and provides relevant information to users. The evaluation results show that the CSH Hospital website achieved a score of 87%, reflecting a high level of user acceptance and comfort in using the website. However, identifying areas for improvement, such as simplifying and accelerating the online registration process, can enhance user experience and streamline services in the future.This aligns with the Sustainable Development Goal (SDG) 3, "Good Health and Well-Being." By improving digital services like the hospital's website, the community can gain easier access to healthcare services, increase registration efficiency, and improve the overall patient experience. Ultimately, this supports efforts to achieve universal access to quality healthcare services, as mandated by SDG 3.
Optimalisasi Pelayanan Administrasi Melalui Sosialisasi Website Simpel di Kelurahan Margasana adam, Ipam; Setyadi, Resad; Euclides, Nicolaus; Anwar, Toni
Jurnal Pengabdian Masyarakat - PIMAS Vol. 4 No. 3 (2025): Agustus
Publisher : LPPM Universitas Harapan Bangsa Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/pimas.v4i3.1906

Abstract

Pelayanan administrasi kependudukan di tingkat desa dan kelurahan Margasana umumnya masih dilakukan secara konvensional, yang cenderung lambat, tidak terdokumentasi dengan baik, serta menyulitkan proses pencatatan dan pelacakan dokumen. Pengabdian kepada masyarakat ini bertujuan untuk membantu proses transformasi digital di Kelurahan Margasana melalui implementasi sistem informasi surat-menyurat berbasis web, yaitu Warga SIMPEL (Sistem Informasi Pelayanan Surat Menyurat Elektronik). Kegiatan ini merupakan hasil kerja sama antara tim pengabdian Telkom University Purwokerto dengan pemerintah kelurahan. Fokus utama kegiatan adalah memberikan sosialisasi dan pelatihan penggunaan sistem kepada aparatur kelurahan serta perwakilan warga. Metode yang digunakan adalah pendekatan partisipatif dengan praktik langsung dan evaluasi melalui kuesioner. Hasil survei menunjukkan bahwa 69,2% peserta menyatakan "setuju", 29,8% "sangat setuju", dan hanya 1% yang "tidak setuju" terhadap kegiatan dan sistem yang diperkenalkan. Tingkat kepuasan peserta mencapai 99,07%, mencerminkan tingginya penerimaan dan antusiasme terhadap digitalisasi layanan. Dengan penerapan Warga SIMPEL, diharapkan proses administrasi kependudukan di Kelurahan Margasana menjadi lebih efisien, transparan, dan terdokumentasi secara digital, menggantikan sistem konvensional yang selama ini digunakan
Analisis Perbandingan Webqual dan E-Servqual Terhadap Website PMB ITTP Tarigan, Emya Ninta; Dedy Agung Prabowo; Resad Setyadi
Pixel :Jurnal Ilmiah Komputer Grafis Vol. 16 No. 2 (2023): Pixel :Jurnal Ilmiah Komputer Grafis dan Ilmu Komputer
Publisher : UNIVERSITAS STEKOM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/pixel.v16i2.1239

Abstract

New Student Admission Website is one of the services to register online to become a student at the Telkom Institute of Technology Purwokerto. This research was conducted to Comparative Analysis of Webqual and E-Servqual methods on the New Student Admission (PMB) website of the Telkom Institute of Technology. In the development of the PMB website, there are shortcomings felt by prospective new students regarding features that are not used by the PMB unit of IT Telkom Purwokerto, but still appear when registering for new student admissions. both methods, it is found that the analysis of WEBQUAL and E-SERVQUAL methods is interrelated in improving the quality of service interaction. Factors such as reputation, information security, personalization, community space, ease of communication, and responsiveness to user problems play an important role in creating a good interaction experience for PMB ITTP website users.
Enhancing IT Governance Based on Risk and Security Analysis in a Private School: A COBIT 2019 Approach Setyadi, Resad; Abdul Rahman, Aedah
JOIV : International Journal on Informatics Visualization Vol 9, No 5 (2025)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.9.5.3414

Abstract

Information Technology (IT) has now become an inevitable necessity for every organization, both private and non-profit Schools. IT integration directly contributes to achieving Sustainable Development Goal (SDG) 4. By effectively utilizing IT, schools can improve the quality of learning, operational efficiency, and accessibility to education. However, private schools, particularly in the Bekasi area, have not researched IT Governance (ITG) to analyze the alignment between IT strategy and business strategy. This alignment is crucial to ensuring that the investments made in procuring IT systems in schools support the goals of quality education. This research aims to identify IT governance in private schools. COBIT 2019 is used as an approach and reference for both qualitative and quantitative analysis. The study, based on initial observations, focuses on the Risk and Security domains as the main areas of concern. The analysis results indicate that several schools in Bekasi have a capability level of APO12 and APO13 at level 2, which means that IT management processes have been carried out, but are not yet optimal and have not been quantitatively measured. The recommendations highlight the need for better risk management to drive improvement. System security must be managed through adequate security controls and by enhancing human resources in the IT field via routine training. With these measures, good IT governance can support SDG 4 by creating a safe, effective, and quality education environment. These recommendations are expected to serve as a reference for several private schools in Bekasi, enabling them to achieve higher educational standards.
Evaluation of The Orthopedic Hospital Website's Performance Using User Acceptance Testing Setyadi, Resad; Rahman, Aedah Abd.; Anwar, Toni
Applied Information System and Management (AISM) Vol. 8 No. 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.42951

Abstract

User Acceptance Testing (UAT) is essential for ensuring a system meets the real-world needs of its users. Unlike traditional testing that prioritizes technical accuracy, UAT focuses on usability and overall user satisfaction. For the Orthopedic Hospital's website, UAT served as the primary evaluation method, targeting its core user groups—patients, staff, and stakeholders. The testing process followed the ISO 9126 software quality standards, evaluating the website across key dimensions such as functionality, reliability, usability, efficiency, maintainability, and portability. A Likert scale was used to capture structured user feedback, providing quantifiable insights into user perceptions. This combined approach allowed for a well-rounded assessment, balancing technical quality with user experience. Results indicated a high satisfaction rate of 92.7%, reflecting strong approval of the website’s design and functionality. However, the evaluation also pointed to areas for enhancement. The online registration process, for example, could be simplified to improve ease of use and task completion. While the results are promising, continued improvement is vital—especially in healthcare, where user experience directly affects patient outcomes and service efficiency. To maintain alignment with evolving user needs and technologies, ongoing UAT cycles should be integrated into the hospital’s digital strategy. Leveraging ISO 9126 standards and user-centered tools like the Likert scale will ensure the website remains effective, accessible, and responsive to its users.
Analisis Faktor Kepuasan Pengguna Aplikasi Cazh Pos Menggunakan Metode Performance, Information, Economicc, Control, Efficiency, And Service (PIECES) Dan End User Computing Satisfaction (EUCS) Qothrunnada Maryana Septeardi, Nailah; Setyadi, Resad
eProceedings of Engineering Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Engineering

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengevaluasitingkat kepuasan pengguna terhadap aplikasi kasir online CazhPos (Point of Sale) dengan menerapkan dua pendekatananalisis, yaitu metode PIECES (Performance, Information,Economic, Control, Efficiency, dan Service) serta EUCS (EndUser Computing Satisfaction). Cazh Pos merupakan aplikasiberbasis Android yang dirancang untuk membantu pelakuUsaha Mikro, Kecil, dan Menengah (UMKM) dalam mencatatdan memproses transaksi keuangan secara digital. Namun,dalam praktik penggunaannya masih terdapat beberapapermasalahan, seperti terbatasnya fitur saat aplikasi digunakansecara offline, adanya bug yang mengganggu jalannyatransaksi, serta sistem pembayaran melalui QRIS (QuickResponse Code Indonesian) yang belum berjalan secaraoptimal. Penelitian ini menerapkan pendekatan kuantitatifdengan mengumpulkan data melalui penyebaran kuesioner danpelaksanaan wawancara terhadap 330 responden gunamengukur tingkat kepuasan pengguna. Hasil analisismenunjukkan bahwa variabel kinerja, efisiensi, kemudahanpenggunaan, dan layanan sangat memengaruhi tingkatkepuasan pengguna. Nilai tertinggi dalam metode PIECESdiperoleh oleh variabel service sebesar 3,99, sedangkan nilaiterendah oleh variabel economic sebesar 3,22. Dalam metodeEUCS, variabel accuracy mencatatkan nilai tertinggi sebesar72,96%, sedangkan timeliness memperoleh nilai terendah yaitu27,57%. Hasil temuan ini menunjukkan bahwa peningkatanpada aspek desain tampilan dan ketepatan waktu sangatdiperlukan untuk mengoptimalkan kinerja aplikasi.Rekomendasi dari penelitian ini diharapkan mendukungpengembangan aplikasi yang lebih andal dan sesuai kebutuhanUMKM.Kata kunci— Aplikasi Kasir, Cazh Pos, EUCS, KepuasanPengguna, PIECES, UMKM
Analysis of User Satisfaction with the Cards Application Using the End User Computing Satisfaction Method Eldita, Xenaya Hawa; Safitri, Sisilia Thya; Setyadi, Resad
Journal of INISTA Vol 6 No 2 (2024): May 2024
Publisher : LPPM Institut Teknologi Telkom Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/inista.v6i2.1302

Abstract

The rapid development of technology has significantly facilitated daily activities and brought about numerous changes in society. This swift technological advancement has had a profound impact on the development of payment systems in transactions. Various applications like CARDS have become well-known and widely utilized by many individuals to streamline their day-to-day transactions. CARDS application is also popular within school environments, making it easier for students and cooperative employees to conduct transactions for purchasing food, beverages, and other school necessities. However, there are challenges that need to be addressed regarding the use of the CARDS application. One of them is the lack of understanding among some parents in operating the application and loading credits. End User Computing Satisfaction can be used as a method to measure the level of satisfaction of a system application's users. This method compares user expectations with the reality provided by the application, thereby identifying how well the application meets user expectations. The research results will provide recommendations for improving the application, taking into account the End User Computing Satisfaction method.
Implementasi React JS dalam Mengembangkan Front-End Website PT XYZ Sekar Kinanti, Virandita; Setyadi, Resad; Widiasari, Lisna
Infoman's : Jurnal Ilmu-ilmu Informatika dan Manajemen Vol. 17 No. 2 (2023): Infoman's
Publisher : LPPM & Fakultas Teknologi Informasi UNSAP

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Websites have become one of the most important marketing and communication tools for companies in today's digital era. PT XYZ, a company engaged in information technology, realized how important it is to have an attractive, interactive, and easy-to-use website to increase client outreach and strengthen their brand image. Previously, PT XYZ had their own company website, but there was no adequate maintenance of the website. As a result, the information displayed was not updated regularly and the appearance of the website was less interactive. The purpose of the research is to develop the front-end of PT XYZ's website using the React JS framework, with a focus on improving attractiveness, responsiveness, and user-friendliness. The result of this research is a PT XYZ’s website with a more attractive front-end display than before. Development was carried out using the Agile Scrum system development method, which ensures the project runs efficiently and adaptively to the company's needs. With this development, PT XYZ is expected to more effectively interact with clients and be able to compete in a competitive market
Co-Authors Aang Subiyakto Abd Rahman, Aedah Abdul Rahman, Aedah adam, Ipam Aedah Abd Rahman Afrijal Afrijal Afrijal Farhan Deyantoro Akhmad Basalamah Amalia Iftitah Anggoro, Septian Anggraeni Lestari, Fika Anwar Fattah Asiah Jayanti Azahra, Nabila Azzam Muzhaffar Budy Satria Darmansah Dedy Agung Prabowo Deswinda Sari Hasibuan Diyah Saputri, Rasikha Eldita, Xenaya Hawa Enggar Priyatiningsih Euclides, Nicolaus Farhan Deyantoro Farid Arifin Fauzan Islamil Haq, Ramadhan Fauzi, Muhammad Andre Fika Anggraeni Lestari Frendiza Nawandi Handy Nur Prabowo Hari Widi Utomo Hernafa Annaasthasya Suryanto Hizbi Muhammad Yazdi Hoga Saragih Hoga Saragih Hoga Saragih Isfida Tyas Monowati Isnaeni Nurhidayah Isnaeni Rachmawati Isnaeni Rachmawati Kholifatul Ainun Izzah Laras Julia Pratiwi M. Eka Purbaya Manurung, Melina Melina Manurung Miftahul Jannah Mirza Ali Arsyad Muhamad Hamzah Baqi Muhammad Andhika Prasetyo Muhammad faiz rizza mubarak Muhammad Hamzah Baqi Muhammad Ramadhika Putra Tamtomo Nahar, Muhamad Amrizal Nathwa Alifia Mahesti Noto Indra Prakoso Nurul Ayuni Jingga Putri Oktaviani, Nunik Prabowo, Handhy Nur Prastiwi, Nanda Sesty Puji Pangestu Puji Pangestu Qothrunnada Maryana Septeardi, Nailah Rahman, Aedah Abd. Ridwan Pandiya Rita Aishwarya Rao Rizky Firdaus Kusuma Adjie Ronald Max Brando Sihaloho Sarah Astiti S.Kom., M.MT Sekar Kinanti, Virandita Septian Anggoro Sisilia Thya Safitri Sri Ana Margareth Nababan Sri Yunita Subiyakto, A'ang Tarigan, Emya Ninta Titik Khawa Abdul Rahman Tomy Nanda Putra Toni Anwar Wahyu Adi Prabowo Wardhani Pinarsere Silalahi Widiasari, Lisna Yana Mulya Hayri, Dipo Yohanna Sitorus Yudha Saintika Yusmadi Kristian