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All Journal JURNAL BISNIS STRATEGI Techno.Com: Jurnal Teknologi Informasi JEJAK MEDIA Jurnal Manajemen Teori dan Terapan Jurnal Ekonomi Syariah Teori dan Terapan Jurnal Pendidikan Ekonomi & Bisnis SEEIJ (Social Economics and Ecology International Journal) JOURNAL OF APPLIED BUSINESS ADMINISTRATION EconBank : Journal Economics and Banking Efficient: Indonesian Journal of Development Economics Jurnal JEETech Jurnal Litbang Provinsi Jawa Tengah Wawasan: Jurnal Kediklatan Balai Diklat Keagamaan Jakarta Jurnal Pertahanan dan Bela Negara Jurnal Akuntansi dan Keuangan Indonesia Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta SAIBUMI
Ngatindriatun Ngatindriatun
Digital Business Department, BINUS Business School Undergraduate Program, Bina Nusantara University,
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Journal : MEDIA

 1 
STRATEGI PELAYANAN BIRO ADMINISTRASI AKADEMIK MAHASISWA UNIVERSITAS DIAN NUSWANTORO Agung Sedayu; Ngatindriatun Ngatindriatun
MEDIA Vol 19, No 2 (2012): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : MEDIA

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Abstract

This study discusses how the Performance of academic administration bureau (BIAK)  at the University of Dian Nuswantoro, how the characteristics, expectations, performance and level of student satisfaction with the services provided by the academic administration bureau (BIAK) at the University of Dian Nuswantoro and how big the influence of the service provided by academic administration bureau (BIAK) on  the student satisfaction levels. Sampling use purposive sampling technique  with a number of samples taken as many as 100 student respondents. To analyze the data the researcher uses multiple linear regression equation model to determine the factors that affect students satisfaction on quality service of Academic Administration Bureau (BIAK) Dian Nuswantoro University. Based on the results of research conducted can be concluded that the quality of service of the academic administration bureau (BIAK) simultaneously affect student satisfaction. This means Tangible, Reliability, Responsiveness, Assurance, Empathy of academic administration bureau (BIAK) simultaneously affect student satisfaction. Where the service quality variables affect satisfaction by 84.8%. So that the academic administration bureau (BIAK) Dian Nuswantoro University   must keep the quality of services that are included in the category of very high.
IDENTIFIKASI PRIORITAS ATRIBUT-ATRIBUT DI BIDANG PENGAJARAN DALAM RANGKA PENINGKATAN KINERJA DOSEN UNIVERSITAS DIAN NUSWANTORO Hertiana Ikasari; Ngatindriatun Ngatindriatun
MEDIA Vol 19, No 1 (2012): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : MEDIA

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Abstract

The purpose of this study is identifying the attributes that should be prioritized by lecturers of  Dian Nuswantoro University in the field of teaching in order to improve its performance. This study uses primary data and secondary data. Secondary data are from  the lecturers presence and student midterm grades obtained from the Central Information Systems (PSI) UDINUS in second semester of 2011/2012. Primary data obtained from questionnaires to students about student perceptions regarding lecturer performance attributes that want to be judged. Analysis tools used in this study is Fuzzy Quantification Theory I. The greatest attribute to be prioritized is response capability factors and clarity of lecturer in answering questions from the students. Lecturers need to master the material that is being taught, so if there are any questions from the students can give a satisfactory answer. Advice that can be given is in giving the tasks in the field of teaching, the academic authorities should pay attention to propriety Normal Workload Tri Dharma University, the academic authorities should consider giving the teaching assignments according to their competencies.
Co-Authors Agung Sedayu Al Hakim, Muhammad Rafif Alfarizi, Muhammad Andriana Firmansyah, Almayda Anggraeni, Deby Gita Anne Sandy Tobing Arif Kurniadi Avi Budi Setiawan Choirrunnisa, Diana Gita Anggraeni, Deby Hanum, Rastinia Kamila Hertiana Ikasari Karsinah - MG. Catur Yuantari Muhammad Alfarizi Qanita, Aisyah