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All Journal JPMS (Jurnal Pendidikan Matematika dan Sains) Jurnal Pendidikan Matematika RAFA JUSIFO : Jurnal Sistem Informasi Al Ilmi Intizar Suska Journal of Mathematics Education Bio Ilmi: Jurnal Pendidikan E-Dimas: Jurnal Pengabdian kepada Masyarakat Orbital: Jurnal Pendidikan Kimia IT JOURNAL RESEARCH AND DEVELOPMENT Seminar Nasional Teknologi Informasi Komunikasi dan Industri JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI IRJE (Indonesian Research Journal in Education) Jurnal TIPS : Jurnal Teknologi Informasi dan Komputer Politeknik Sekayu Jurnal Ilmiah Media Sisfo JEMST: Journal of Education in Mathematics, Science, and Technology IJID (International Journal on Informatics for Development) MAJU : Jurnal Ilmiah Pendidikan Matematika Jurnal Informatika Global Jurnal Computer Science and Information Technology (CoSciTech) Journal of Computer and Information Systems Ampera Mosharafa: Jurnal Pendidikan Matematika Jurnal Manajemen Informatika Jayakarta Jurnal Penelitian Pendidikan Matematika Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Jurnal Kolaboratif Sains Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Teknologi Sistem Informasi Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Jurnal Bina Komputer Journal of Artificial Intelligence and Digital Business J-Icon : Jurnal Komputer dan Informatika MDP Student Conference Journal of Data Mining and Information Systems Prosiding Seminar Nasional Unimus Jurnal Sistem Informasi Karya Anak Bangsa
Gusmelia Testiana
Universitas Islam Negeri Raden Fatah Palembang
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Journal : IT JOURNAL RESEARCH AND DEVELOPMENT

 1 
Evaluasi Kepuasan Pengguna Terhadap Kualitas Layanan Sistem Pengembangan Daerah (Simbangda) Kabupaten Banyuasin Menggunakan Metode Electronic Government Quality Ragil Tri Wahyudi; Gusmelia Testiana
IT Journal Research and Development Vol. 6 No. 2 (2022)
Publisher : UIR PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/itjrd.2022.8198

Abstract

Sistem Pengembangan Daerah (Simbangda) Kabupaten Banyuasin is a public service as a forum for data and information from all Regional Government Organizations in the Banyuasin Regency environment to realize program Banyuasin Terbuka. A public service must be evaluated periodically to optimize the services provided. This study aims to evaluate user satisfaction with Simbangda's service quality using Electronic Government Quality (E-GovQual) method. The results showed that there were 5 variables in the level of satisfaction and 1 variable in the level of less satisfied. The variable ease of use averaged 2.80 in the satisfied category, trust with an average 2.75 in the satisfied category, functionality of the interaction environment with an average of 2.61 in the satisfied category, reliability with an average of 2.53 in the satisfied category, content and appearance with an average of 2.49 in the less satisfied category, and citizen support with an average of 2.99 in the satisfied category.
Co-Authors Agus Fajar Riany Agustiany Dumeva Putri, Agustiany Dumeva Ahmad Bayu Rinaldo Aisyah Khumairoh Alfina Damayanti Aminullah Imal Alfresi Ari Yanto, Ahmad Firman Arif Total Onesis Atika Zahra Bella Pitriana Milwadi Beni Setiaji Benz, Rendy Al Bubin Florayu Bunbin Florayu, Bunbin Cendi Febriansyah Damayanti, Alfina Darusalam Darusalam Devi Anggraini Dwi Lestari Dwi Mardiana Elhefni Elhefni Elvira Destiansari Eri Gunawan, Catur Evi Fadilah, Evi Fahruddin Fathiyah Nopriani Fenny Purwani Fenny Purwani Fitriyanti, Vina Florayu, Bubin Geri Esmemed Gina Agiyani Haspui Rasasi Hernandes, Veven Hernandes, Veven Hery Widijanto Iin Royani Imamulhakim Syahid Putra Imamulhakim Syahid Putra Indah Hidayanti Irfan Dwi Jaya Irham Falahudin Irham Falahudin Irmalia j-sika Jawasi Jawasi Ketut Tirtayasa Lilis Anderwani M Leandry Dalafranka Mawarni, Herlinda Moh. Ismail Sholeh Muarie, Muhamad Son Muhamad Kadafi, Muhamad Muhammad Isnaini Muhammad Isnaini MUHAMMAD ISNAINI Muhammad Leandry Dalafranka Muhammad Rifqi Perdana Muhammad Son Muarie Muhammad Win Afgani Mushleh, Muhammad Mutiara Jesica Nery, Rieno Septa Nindyya, Ike Septi Pandu Aditya Rachmansyah Rachmansyah Ragil Tri Wahyudi Ramadhan, Muhammad Rafi Retni Paradesa Riani Eka Sari Riany, Agus Fajar Riza Agustiani ROSYIDAH, LAILATUR Ruslan Saputra Safilla, Laurentz Santi, Rusmala Saphira, Regita Cahya Satria, Pandu Sely Septiwi Sri Rahayu Sri Rahayu Syahabiah Syahabiah Syutaridho Syutaridho Tria Gustiningsi Tutut Rahayu Astuti Veven Hernandes Wardani, Ambarsari Kusuma Wijaya, Anton Sukma Yulisa, Ica Dwi