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Murwatiningsih Murwatiningsih, Murwatiningsih
Fakultas Ekonomi, Universitas Negeri Semarang, Semarang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences Other

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Journal : Management Analysis Journal

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PENGARUH FASILITAS DAN PROMOSI TERHADAP KEPUASAN PENGUNJUNG MELALUI KEPUTUSAN BERKUNJUNG SEBAGAI VARIABEL INTERVENING PADA OBJEK WISATA KOTA SEMARANG Mardiyani, Yuyun; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 4 No 1 (2015): Management Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v4i1.7220

Abstract

The purpose of this study was to determine the influence of the facility and promotion of visitor satisfaction with the decision to visit as an intervening variable in Semarang citys attractions. The population in this study is a visitor attraction Semarang: Marine Tourism (Marina), Nature (Goa Kreo Gunung Pati), Religious Tourism (Sam Poo Kong temple), History (Lawang Sewu). The samples used in this study were 116 people by using accidental sampling with non-probability sampling approach. Methods of data collection using the questionnaire.Data analysis using regression analysis and path analysis. These results indicate that the facilities and the promotion directly affects customer satisfaction attractions of Semarang, the decision has been direct influence on satisfaction, facilities and promotion have an influence on satisfaction with the decision to visit as an intervening variable. Conclusions from this research is proven that a decision can be mediated effect visiting facilities and promotion of satisfaction.
BRAND IMAGE SEBAGAI MEDIASI PENGARUH PROMOSI, HARGA DAN SIKAP KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN JAMU NYONYA MENEER DI SEMARANG TIMUR Purnamasari, Sinta; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 4 No 3 (2015): Management Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v4i3.8878

Abstract

This research aims to know the existence of pricing and promotion, influence the attitude of consumers against purchasing decisions through the brand image as intervening variable. The population of this research is that consumers do purchase decisions helbal medicine outlets Nyonya Meneer in East Semarang. Sampling by using acidental sampling technique, the number of respondents were 116 respondents. Data collection method used is the method of observation, and a questionnaire method. Path analysis Analyse the data using SPSS version 16. These results indicate that the promotions significantly influence purchase decisions through brand image for a total impact for 0.502, significantly influence the price of purchase  decisions through the brand image for a total of 0.421 and significantly influence the consumer attitudes of purchase  decisions through the brand image for a total of 0.214. The conclusions of this study proved that the brand image has a role as an intervening variable between promotions, price and consumer attitudes to purchase decisions.  
Pengaruh Marketing Mix Terhadap Proses Keputusan Berkunjung ke Museum Ranggawarsita Semarang Citra Purnama, M.Syakib Arsalan; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 3 No 1 (2014): Management Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v3i1.3350

Abstract

Abstrak Masalah yang dikaji dalam penelitian ini adalah adakah pengaruh produk, harga, tempat, promosi, orang, proses, dan bukti fisik terhadap keputusan pembelian baik secara parsial maupun simultan. Tujuan penelitian ini untuk menganalisis pengaruh parsial dan simultan produk, harga, tempat, promosi, orang, proses, dan bukti fisik terhadap proses keputusan berkunjung. Populasi dalam penelitian ini adalah semua pengunjung Museum Ranggawarsita Semarang. Berdasarkan perhitungan, jumlah sampel yang digunakan dalam penelitian ini sebanyak 115 responden. Teknik sampling yang digunakan adalah accidental sampling. Metode analisis yaitu uji instrumen (uji validitas dan uji reliabilitas), analisis deskriptif persentase, uji asumsi klasik dan regresi linear berganda menggunakan SPSS statistics version 17. Hasil penelitian ini dengan analisis regresi diperoleh persamaan Y = 8,748 + 0,846X1 - 0,424X2 + 0,413X3 + 0,475X4 - 0,159X5 + 0,485X6 - 0,220X7. Koefisien determinasi (Adjusted R2) sebesar 0,592, dalam hal ini dapat diartikan bahwa proses keputusan berkunjung dijelaskan oleh produk, harga, promosi, tempat, orang, proses, dan bukti fisik sebesar 59,2%, sedangkan sisanya 40,8% dijelaskan oleh variabel lain yang tidak diteliti dalam penelitian ini. Simpulan dari penelitian ini adalah produk, promosi, tempat, dan proses berpengaruh positif terhadap proses keputusan berkunjung, sedangkan harga, orang, dan bukti fisik berpengaruh negatif terhadap proses keputusan berkunjung. Saran bagi Manajemen Museum Ranggawarsita Semarang menganalisis elemen bukti fisik dan skill karyawan agar sesuai dengan harapan konsumen. Dengan demikian strategi harga bisa menyesuaiakan sesuai dengan harapan konsumen.   Kata Kunci: Keputusan Berkunjung, Marketing Mix   ABSTRACT The problem which is investigated in this research is the influence of products, price, place, promotion, people, process, and physical evidence toward decision of buying something whether it is partial or simultaneous. Aim of this research is analyzing the partial and simultaneous decision to products, price, place, people, process, and physical evidence toward the process of decision to visit the place. Population of this research is all visitor of Ranggawarsita Museum in Semarang. Based on the counting, the number of samples which is involved is 115 respondents. Sampling technique which is used is accidental sampling. The methodology of this research is instrument test (Validity test and reliability test), Descriptive analysis percentage, classical assumption test and double linear regression using SPSS statistics version 17. The result of the research can be determined by the equation of Y = 8,748 + 0,846X1 - 0,424X2 + 0,413X3 + 0,475X4 - 0,159X5 + 0,485X6 - 0,220X7. Determination coefficient (R2 Adjusted) is 0,592, it could be determined that the process of decision to visit is explained with products, prices, promotion, place, people, process, and physical evidence in 59,2%, but the other 40,8%  is explained by other variables which is not involved in this research. The conclusion of this research is products, promotion, place, and process are influentially positive toward the decision process of visiting, but price, people, and physical evidence are influentially negative toward the decision of visiting. The suggestion for the Manager of Ranggawarsita Museum of Semarang is they need to determine the physical and skill elements of the employee so that it could be in line with the consument’s hope. Then, that is the strategy of pricing can be determined as what the consument want.   Key Words: Decision to visit place, Marketing Mix
The Influence of Destination Image and Customer Value toward Customer Loyalty through a Customer Satisfaction The Tourist District Guci Tegal. Amalia, Ilda; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 5 No 3 (2016): Managemant Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v5i3.12579

Abstract

The aims of this research are to analyze the direct and indirect influence of the destination image, customer value and customer satisfaction on the customer loyalty at the Guci Tour. The sample size consist of 100 respondents with incidental sampling through likert scale questionnaire. Percentage descriptive, multiple linier regression and path analysis were employed to analyze data. Results showed any effect of the image of the destination and the value of customer loyalty through customer satisfaction so that visitors can be said of a relationship mediation in this study. The conclusion of this research are proved that 1) the image of destinations has no direct influence on satisfaction and loyalty of visitors, 2) the image of the destination and visitor satisfaction as mediating indirect effect on the loyalty of visitors, 3) customer value and customer satisfaction as a mediating influence directly and indirectly to the visitor loyalty.
Pengaruh Kemampuan Manajemen dan Karakteristik Usaha terhadap Kinerja Usaha UKM Olahan Produk Salak di Kabupaten Banjarnegara astuti, windi -; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 5 No 2 (2016): Management Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v5i2.7650

Abstract

The purpose of this study was to determine whether there was an effect simultaneously or partial management capabilities and characteristics of the business to business performance SMEs processed thorny palm products in Banjarnegara. The sample used was the whole subject that is as much as 32 SMEs. The dependent variable in this research is the business performance (Y) while the independent variable includes management capabilities (X1) and business characteristics (X2). Methods of data collection is using the questionnaire. Data were analyzed using descriptive statistical analysis and regression analysis. The results showed that management capabilities and business characteristics influence simultaneously on the business performance  significantly value of 0.000 < 0,05. Partial effect was also found in the independent variable on the dependent variable. Management capabilities affect the business performance significantly value of 0,017 < 0,05. Business characteristics affect the business performance significantly value.
Pengaruh Motivasi, Promosi dan Citra Destinasi pada Kepuasan Pengunjung melalui Keputusan Pengunjung Setyaningsih, Sri; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 6 No 2 (2017): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v6i2.5579

Abstract

Tujuan penelitian ini untuk menjelaskan motivasi, promosi, dan citra destinasi berpengaruh terhadap kepuasan pengunjung melalui keputusan pengunjung. Populasi dalam penelitian ini adalah seluruh pengunjung Purbasari Pancuran Mas Purbalingga. Pengambilan sampel dengan menggunakan accidental sampling, sebanyak 103 responden. Metode pengumpulan data yang digunakan adalah kuesioner dan dokumentasi. Pengujian instrumen dilakukan dengan uji validitas dan reliabilitas. Metode analisis dalam penelitian menggunakan SPSS 21.0 for Windows. Hasil penelitian menemukan bahwa semua hipotesis pengaruh secara lngsung yang diajukan adalah diterima dimana nilai signifikansinya < 0,050, sedangkan untuk pengujian intervening diperoleh nilai total pengaruh tidak langsung > pengaruh langsung, yaitu motivasi sebesar 0,243 > 0,180, promosi sebesar 0,340 > 0,281, dan citra destinasi sebesar 0,331 > 0,247. Hal ini membuktikan hipotesis baik secara langsung dan tidak langsung dalam penelitian ini semua diterima. Simpulannya semakin tinggi tingkat motivasi, promosi, dan citra destinasi maka dapat mempengaruhi keputusan berkunjung yang akan berdampak pada kepuasan pengunjung. Saran untuk perusahaan adalah menambah wahana yang tidak monoton, membuat iklan yang lebih kreatif dan inovatif lagi, serta penerimaan kritik dan saran dari pengunjung.
Kepuasan Konsumen sebagai Mediasi Pengaruh Kualitas Pelayanan, Brand Image dan Harga terhadap Loyalitas Konsumen pada Taksi New Atlas Semarang Kusuma Shandra, Metta Padyawati; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 5 No 1 (2016): Management Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v5i1.8319

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui adanya pengaruh kualitas pelayanan, brand image, dan harga terhadap loyalitas konsumen melalui kepuasan konsumen sebagai variabel intervening. Populasi penelitian ini adalah konsumen jasa transportasi taksi New Atlas di Kota Semarang. Pengambilan sampel dengan menggunakan teknik acidental sampling, jumlah responden sebanyak 116 responden. Metode pengumpulan data yang digunakan adalah metode observasi dan metode kuesioner. Analisis data menggunakan Path Analyse dengan program SPSS versi 16, dimana variabel yang digunakan meliputi kualitas pelayanan, brand image, harga, kepuasan konsumen, dan loyalitas konsumen. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh signifikan terhadap loyalitas konsumen melalui kepuasan konsumen dengan total pengaruh sebesar 0,316, brand image berpengaruh signifikan terhadap loyalitas konsumen melalui kepuasan konsumen dengan total pengaruh sebesar 0,393, dan harga berpengaruh signifikan terhadap loyalitas konsumen melalui kepuasan konsumen dengan total pengaruh sebesar 0.481. Simpulan dari penelitian ini terbukti bahwa kepuasan konsumen memiliki peran sebagai variabel intervening antara kualitas pelayanan, brand image, dan harga terhadap loyalitas konsumen. Saran bagi perusahaan adalah perusahaan harus tetap meningkatkan kualitas pelayanan, menjaga brand image taksi New Atlas, dan harga serta menjaga reputasi perusahaan
Meningkatkan Kinerja Pemasaran melalui Keunggulan Bersaing dengan Orientasi Kewirausahaan, Orientasi Pasar, Kemitraan Aristiyo, Roro; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 6 No 1 (2017): Management Analysis Journal
Publisher : Management Analysis Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v6i1.12420

Abstract

Penelitian ini bertujuan untuk mengetahui adanya pengaruh orientasi kewirausahaan, orientasi pasar, dan kemitraan terhadap kinerja pemasaran secara langsung dan tidak langsung melalui keunggulan bersaing. Populasi dalam penelitian ini adalah pelaku UMKM Batik Kabupaten Banyumas, yang berjumlah 41 responden. Teknik pengambilan sampel menggunakan metode sampling jenuh, diperoleh jumlah sampel sesuai dengan jumlah populasi yaitu 41 responden. Metode penelitian menggunakan analisis regresi dan analisis jalur (path analysis) melalui alat analisis SPSS Statistik 16. Hasil penelitian  menyatakan bahwa orientasi kewirausahaan, orientasi pasar terhadap kinerja pemasaran memiliki nilai signifikan Pengaruh kemitraan terhadap kinerja pemasaran memiliki nilai tidak signifikan. Pengaruh orientasi kewirausahaan, orientasi pasar dan kemitraan terhadap keunggulan bersaing memiliki nilai signifikan. kemudian untuk pengaruh mediasi dihasilkan bahwa pengaruh total ketiga variaebel bebas lebih besar dari pengaruh langsungnya. Simpulan dari penelitian ini membuktikan bahwa hanya kemitraan yang tidak berpengruh langsung terhadap kinerjx pemasaran, sedangkan keunggulan bersaing memediasi pengaruh tidak langsung orientasi kewirausahaan, orientasi pasar, dan kemitraan terhadap kinerja pemasaran.
The Effect of Place Branding, Promotion and Tourism Product Attribute on Decision to Visit Through The Destination Image Fuadillah, Nanda; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 7 No 3 (2018): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v7i3.24135

Abstract

The purpose of this study is to know the effect of place branding, promotion and attributes of tourism products to the decision to visit through the image of the destination. The population in this study is the visitors of Teluk  Penyu beach tourism destination of Cilacap regency. The number of samples in this study were 150 respondents with Accidental sampling technique. Data analysis using Path Analysis with SPSS program version 21, where variables used include place branding (X1), promotion (X2), tourism product attribute (X3), destination image (Z1), Decision to visit (Y1). The result of the research found that all hypothesis of direct effect proposed is accepted where the significance value is <0,050, whereas for the intervening test obtained the total value of indirect effect> direct influence. This proves the hypothesis both directly and indirectly in this study are all accepted. Conclusion the better place branding, promotion and tourism product attributes can affect the image of the destination that will impact on the decision to visit.
The Influence of Market Orientation, Learning Orientation, Innovation and Competitive Advantage to Improve Marketing Performance Nurhasanah, Novi; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 7 No 4 (2018): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v7i4.25637

Abstract

The study is aimed at examining the effect of market orientation, learning orientation, innovation and competitive advantage on marketing performance. Populations in this research are 41 which 3, 4, and 5 star-rated hotels in Semarang City. The numbers of samples in this research are 120 respondents by using purposive sampling technique. Methods of data collection are using documentation and questionnaires. Data analysis is using Structural Equation Modeling (SEM). The result of this research show that companies which apply learning orientation, innovation and competitive advantage can improve marketing performance, but for market orientation has no effect on marketing performance.
Co-Authors Amin Yusuf Ardiani, Erwinda Ari Tri Soegito, Ari Tri Arief Yulianto Arifah, Mukhsinatul Aris Widodo Aristiyo, Roro Aristiyo, Roro Astuti, Iryana Dewi Astuti, Iryana Dewi Deska Setyawan, Jefry Deska Setyawan, Jefry Dewi Novianasari, Dewi Djoko Widodo Efa Ariska Fitriyani, Efa Ariska Fahrur Rozi Fuadillah, Nanda Fuadillah, Nanda Hardaningtiastuti, Hindah Wasis Heri yanto Hilda Dhaniartika Nurma’ardi Ilda Amalia, Ilda Luan, Ferdinandus Luan, Ferdinandus M. Harlanu, M. M.Syakib Arsalan Citra Purnama, M.Syakib Arsalan Maman Rachman Mega Persada, Nova Mega Persada, Nova Metta Padyawati Kusuma Shandra, Metta Padyawati Miftahul Jannah, Arifa Munajiyah, Siti Muslimun Muslimun, Muslimun Musrifah Musrifah, Musrifah Nina Oktarina Novita Sari Nurhasanah, Novi Nurhasanah, Novi Nuryanti, Lilis Nuryanti, Lilis Pipit Meillani, Pipit Puspitasari, Saras Meilia Puspitasari, Saras Meilia Risnaedi, Astri Sulistiani Rusdarti - S Martono Sarif Hidayat, Sarif Septio Bintoro Andani, Yan Septio Bintoro Andani, Yan Sinta Purnamasari, Sinta Sri Endah Wahyuningsih Sri Pujiastuti Sri Setyaningsih Sumaryanto F, Totok Sumaryanto F, Totok Suwito Eko Pramono Syahputra, Dicky Tri Joko Raharjo Ujianingrum, Hening Ulfa, Devita Nurul windi - astuti, windi - Yanuarti, Dewi Wahyu Yuyun Mardiyani, Yuyun