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All Journal Warta Penelitian Perhubungan Jurnal Penelitian Transportasi Laut Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik Warta Penelitian Perhubungan
Imam Sonny, Imam
Dept. of Civil Engineering University of Indonesia
Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Social Sciences Transportation Other

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Port Services and Perceived Price Through Customer Satisfaction Implications for Customer Loyalty Freight Forwarding Company at Tanjung Priok Port, Jakarta Arifiani, Librita; Umbara, Oky Nurandana; Thamrin, Muhammad; Sonny, Imam; Octora, Theresye Yoanyta; Kuncoro, Yahya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1344

Abstract

PT. MAL one of the container terminals at Tanjung Priok Port has experienced problems related to customer loyalty. Container terminals and the emergence of new competitors are competing to improve service quality and offer perceived prices to satisfy their customers where the level of perceived satisfaction is veritably important demand to get loyal customers. The objective of this study is to analyze the direct influence of port service quality and perceived price on customer loyalty and the indirect effect of customer satisfaction on customer loyalty.  The analytical method this study uses is the partial least squares method of the structural equation model with sampling technique. using a total sampling of 60 respondents representing export/import companies, shipping companies or agents, forwarding companies, and consignees. The results of this study are that the quality of port services and perceived price have a direct positive and significant effect with the endogenous variable of customer loyalty and an indirect effect through the intervening variable of customer satisfaction
Peningkatan Kompetensi Kerja Pejabat Pemeriksa Keselamatan Kapal Melalui Pendidikan dan Pelatihan Terhadap Keselamatan Pelayaran Sonny, Imam; Ardhina, Dila; Thamrin, Muhammad; Pahala, Yosi; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1487

Abstract

Education and training is a job requirement to improve mastery of various skills, expertise and knowledge based on detailed and routine work activities. Shipping safety is needed to ensure the safety of shipping activities and the preservation of the environment, so the competence of Ship Safety Inspector Officers who have qualifications in the field of ship safety is required. This research uses a path analysis technique approach by testing linearity, normality and hypotheses. The aim of this research is to partially or simultaneously determine the direct and indirect influence of official work competency variables through education and training on shipping safety. The total sample was 60 respondents who were Marine Inspector Training participants who were currently taking part in training at the Maritime Transportation Education and Training Center. The findings of this research show that shipping safety is directly positively influenced by the variables of work competency and education and training, thus efforts can be made to increase shipping safety by increasing the work competency of Ship Safety Inspector officials and education and training
Kualitas Pelayanan Jasa dan Kepuasan Keagenan Kapal di Pelabuhan Benete Bay Ari Barata, Fausta; Harry Velasko, Ignasius; Sonny, Imam; Fachrial, Peppy; Ferdiansyah, Anton
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1720

Abstract

The main problem in this research is that information regarding the loading and unloading process is not conveyed in detail to service users by the ship agency company and also the lack of relationship building between service users and the ship agency company will have an impact on customer satisfaction. The aim of the research is to find out and analyze the main attributes in the company’s service quality, and service user satisfaction as well as what strategies can be used to improve the service quality performance of the PT Bahari Eka Nusantara Company. The research method used is the Customer Satisfaction Index and the Importance Performance Analysis method with respondents namely PT customers. Bahari Eka Nusantara. The research results show that the customer satisfaction index value is 86.65% which is included in the very satisfied criteria and the service attribute that has the most influence on service user satisfaction is that the company can solve problems smoothly. Trust in customers is in line with customer expectations and if problems occur in the loading and unloading process the company always responds quickly.
Simulasi Model Kinerja Pelayanan Ruas Jalan di Jakarta Menggunakan Aplikasi Vissim Studi Ruas Jalan Diponegoro Sonny, Imam
Warta Penelitian Perhubungan Vol. 27 No. 2 (2015): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v27i2.775

Abstract

Pemodelan simulasi lalu lintas merupakan pendekatan yang efektif untuk menganalisis kinerja ruas jalan karena dapat menghasilkan output yang mendekati kenyataan. Jalan Diponegoro di DKI Jakarta memiliki beragam aktivitas guna lahan samping jalan, serta kesibukan yang tinggi. Kajian ini bertujuan memodelkan pergerakan lalu lintas di ruas Jalan Diponegoro Jakarta diukur berdasarkan derajat kejenuhan, kecepatan tempuh, waktu tempuh dan tingkat pelayanan (LoS),selanjutnya dimodelkan menggunakan aplikasi VISSIM, kendaraan yang melewati ruas jalan cenderung bervariasi (mixed traffic condition). Hasil yang didapat adalah VCR pada jam sibuk ratarata melebihi nilai 1dan derajat kejenuhan mencapai tingkatan terendah, yaitu F, yang dipicu oleh aktivitas kegiatan sepanjang ruas jalan. Untuk perbaikan kualitas diperlukan beberapa langkah seperti rekayasa lalu lintas, larangan berheti kendaraan angkutan umum di sembarang tempat serta meningkatkan disiplin pejalan kaki.
Efektifitas Smart Tachograph Pada Kendaraan Umum Dalam Upaya Penurunan Emisi Gas Rumah Kaca Sonny, Imam; Mardiana, Tetty Sulastry
Warta Penelitian Perhubungan Vol. 26 No. 11 (2014): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v26i11.950

Abstract

Permasalahan tingginya angka kecelakaan di Indonesia dan tingginya jumlah emisi gas rumah kaca yang dihasilkan dari kegiatan sektor transportasi, mengidentifikasikan perlunya dilaksanakan kajian mengenai teknologi smart tachograph dan pengaruhnya terhadap angka kecelakaan, Kajian bertujuan untuk mendapatkan tingkat efektifitas teknologi smart tachograph dalam menurunkan konsumsi bahan bakar dan jumlah emisi GRK dari sektor transportasi. Penelitian menggunakan pendekatan gabungan kualitatif dan kuantitatif dengan pendekatan penelitian yang lebih dominan pendekatan kualitatif. Pengumpulan data primer dilaksanakan untuk menganalisa efektivitas alat smart tachograph. Analisis data menggunakan persamaan mobile combustion. Pengaktifan driving asistance pada alat tachograph dapat menghemat konsumsi bahan bakar kendaraan rata-rata sebesar8.22 %. Jumlah emisi yang dihasilkan dari sampel kendaraan tanpa driving asistance adalah 161.635 Ton CO2/ tahun. Jumlah konsumsi BBM pada kendaraan dengan driving asistance adalah 2.002.010.361 MJ. Jumlah emisi yang dihasilkan kendaraan dengan driving asistance adalah 148.349 Ton CO2/ tahun. Penurunan emisi kendaraan setelah menggunakan alat smart tachograph dengandriving asistance adalah 13.286 Ton CO2/ tahun.
Kebutuhan Sarana Transportasi Umum Dilihat Dari Bangkitan Sistem Pergerakan Antar Wilayah di Kabupaten Natuna Berdasarkan Data Asal Tujuan Transportasi Tahun 2006 Maimunah, Siti; Sonny, Imam
Warta Penelitian Perhubungan Vol. 23 No. 4 (2011): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v23i4.1086

Abstract

Transportation which serves as a driving force for development (promoting function) is expected to be precise in formulating planning as needed. The purpose of the study is to plan public transportation needs for community Natuna district to other areas. The purpose of the study is to obtain the number of public transportation needs for community Natuna district in the future. By using the method of Furness and based on data from the Origin Destination Survey in 2006, then in 2012, there has been growth in the movement of 3 % with the use of the main mode of sea transportation by 52 % . With the application of hub and spokes pattern in the cross-shipping, it can synergize with the application of force on the island of Natuna district and makes the distribution of service load is spread evenly across the district capital. Development of assistive technologies such as port infrastructure so as a mode of captive to the small islands can be improved reliability.Keywords: transportation needs, Furness
Analisis Indeks Aksesbilitas Transportasi Kabupaten/Kota Di Provinsi Kalimantan Timur Sonny, Imam
Warta Penelitian Perhubungan Vol. 22 No. 10 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i10.1137

Abstract

Province which have a high Native Revenue (PAD) have the tendency to give a very largeportion budget to infrastructures, including to develop facilities and access roads, ports andairports. However, infrastructure facility development has not been based on considerationsof effectiveness and efficiency. There are many governments in the provinces build the airportbased on calculation of profits on paper only without regarding and go along withSpatial Planning District (RTRWK) and Regional Transport Order (Tatrawil) and Local TransportOrder (Tatralok). This study is to assess for infrastructure accessibility index associatedwith spatial transport in the district or city in the province of East Kalimantan, therefore wecan found out which areas has a low value index of accessibility and the necessity to reformand develop the infrastructure. Based on these results, the cities has good cathegory index areSamarinda (29), Balikpapan (1.84), North Penajam Pa5er (13) and Kutai Kartanegara (1.29).It can be seen based in the pattern in which the district / city near PKN has high score.Keywords: index, accessibility, infrastructure transportation
Co-Authors A.A. Ketut Agung Cahyawan W Abdellatif Benabdelhafid Anggara, Dian Christopher Ardhina, Dila Ari Barata, Fausta Arifiani, Librita Aswanti Setyawati Bambang Susantono Fachrial, Peppy Ferdiansyah, Anton Harry Velasko, Ignasius Kasno Kasno Kuncoro, Yahya Mardiana, Tetty Sulastry Muhammad Thamrin Octora, Theresye Yoanyta Raga, Paulis Rahmad, Rikam Sarinah Sarinah Sigit P. Hadiwardoyo Sijabat, Eduard Alfian Syamsya Siti Maimunah Sugiyanto - Suhalis, Adenan Suharto Abdul Majid Umbara, Oky Nurandana Yosi Pahala, Yosi Zaenal Abidin Zebua, Monazatulo