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All Journal Jurnal Teknologi Industri Pertanian Jurnal Manajemen Warta Penelitian Perhubungan JOISIE (Journal Of Information Systems And Informatics Engineering) MANAJEMEN DEWANTARA Jurnal Manajemen Dirgantara Jurnal Kewarganegaraan Jurnal Publikasi Ekonomi dan Akuntansi Sci-Tech Journal Jurnal Pengabdian Mandiri Dharma: Jurnal Pengabdian Masyarakat QISTINA: Jurnal Multidisiplin Indonesia Jurnal Publikasi Ilmu Manajemen Jurnal Ground Handling Dirgantara Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Jurnal Mahasiswa Kreatif Jurnal Ekonomi dan Bisnis El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Manajemen Bisnis Digital Terkini Journal of Education Transportation and Business Journal of Ekonomics, Finance, and Management Studies Jejak digital: Jurnal Ilmiah Multidisiplin Warta Penelitian Perhubungan
Dhiani Dyahjatmayanti
Sekolah Tinggi Teknologi Kedirgantaraan (STTKD)
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Transportation Other

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Deacidification And Decoloration (Jatropha Curcas L.) Using Membrane Microfiltration Ika Amalia Kartika; Sri Yuliani; Dhiani Dyahjatmayanti
Jurnal Teknologi Industri Pertanian Vol. 19 No. 2 (2009): Jurnal Teknologi Industri Pertanian
Publisher : Department of Agroindustrial Technology, Bogor Agricultural University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study focused on the deacidification and decoloration of crude jatropha oil using microfiltration membrane. The experiment was conducted with hydraulic-pressed jatropha oil and polypropylene (PP) membrane hollow fiber with a molecular weight cut-off (MWCO) of 0.01 μm and a permeation area of 1 m2. Several tests were carried out to define the best performance (permeate flux, free fatty acid reduction and clarity) by studying the influence of duration and frequency of backflush.  Permeate flux was low but remained stable for a long period.  No long-term fouling appeared during the membrane processing. The permeate flux increased with transmembrane pressure. In addition, the backflush treatment can recover and increase permeate flux.   The higher permeate flux of 8.42 l/m2.h was obtained under duration and frequency of backflush of 6 seconds and 15 times, respectively. Furthermore, microfiltration membrane was found to have a positive effect on color reduction, but was not affective for deacidification. Keyword:   Microfiltration, Polypropylene, Jatropha oil, Backflush.
PROSES DAN PRAKTIK BELAJAR DALAM ORGANISASI PEMBELAJAR PADA PERUSAHAAN BIRO JASA PERJALANAN DI YOGYAKARTA Dhiani Dyahjatmayanti; You She Melly Anne Dharasta
MANAJEMEN DEWANTARA Vol 1 No 2 (2017): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.205 KB) | DOI: 10.26460/md.v1i2.1633

Abstract

Specific objectives in this study is to analyze the implementation of concrete learning processes and practices in learning organizations on travel agency companies in Yogyakarta in the midst of a tight competition. Then, give suggestion of recommendation of strategic steps for travel agency company in Yogyakarta in order to apply organizational principle of learners. In addition, the contribution to knowledge or theory is manifested in the form of review and additional insight into the application of learning organizations to the company.This research uses qualitative approach. Data collected were primary data obtained through questionnaire of learning organization and interview with related respondent, and secondary data.Primary data were analyzed by conducting content analysis. The method used to test the validity of data is triangulation and respondent validation.Based on the results of research and analysis, researchers found that travel agency company in Yogyakarta has not become a learning organization. This is because there are components of concrete learning processes and practices that have not been implemented properly, specifically the limited education and training.
ANALISIS SWOT DESA WISATA DI KABUPATEN SLEMAN YOGYAKARTA You She Melly Anne Dharasta; Dhiani Dyahjatmayanti; Kartika Fajar Nieamah
Jurnal Manajemen Vol 7 No 2 (2017): JURNAL MANAJEMEN VOL. 7 NO. 2 DESEMBER 2017
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/jm.v7i2.281

Abstract

The development of tourist villages in Sleman district is very fast. Increasing the tourist village in Sleman District, each tourist villages should be able to manage the village well, and can introduce to the community effectively and efficiently. If visitors of the tourist village increase, it will have an impact on the increased revenue so that no difficulty in covering the costs used for the operational tourist village. Therefore it is important to develop a proper, effective, and efficient marketing strategy. The purpose of this study (1) To analyze the threats, opportunities, strengths and weaknesses of each tourist village in Sleman in an effort to increase tourist visits. (2) To know and analyze what tourism marketing strategy that can be applied in Sleman, Yogyakarta. From interviews with village tour managers and via questionnaires circulated to tourists, the average respondent responded positively, although there were still things that were perceived to be lacking, among others, access to transportation roads, parking lots, and road directions. Based on the SWOT analysis the most dominant strategy choice is the SO strategy (Strength Opportunities): the strategy utilizes all the power to create and utilize the greatest opportunities that is (1) Maintenance and development of the environment (2) Increase and multiply the tour package (3) Perform event to attract the tourists. Keywords: SWOT Analysis, Tourist Village, Sleman
PENERAPAN BUDAYA ORGANISASIONAL YANG BERETIKA BISNIS PADA PERUSAHAAN DI INDUSTRI PENERBANGAN INDONESIA Dhiani Dyahjatmayanti
Jurnal Manajemen Vol 8 No 2 (2018): JURNAL MANAJEMEN VOL. 8 NO. 2 DESEMBER 2018
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/jm.v8i2.704

Abstract

Abstrak Bisnis merupakan aktivitas yang memerlukan tanggung jawab moral dalam pelaksanaannya, sehingga etika dalam praktik bisnis memiliki hubungan yang erat, tak terkecuali pada industri penerbangan. Memetik dari pentingnya sikap etik dalam kehidupan bisnis maka dianggap penting untuk mengetahui bagaimana perusahaan menghadapi masalah-masalah yang krusial dalam menjalankan praktik etika bisnis. Budaya organisasional memiliki peranan penting dalam penerapan etika bisnis perusahaan. Tujuan penelitian yang ingin dicapai adalah menganalisis pengaruh budaya organisasional terhadap penerapan etika bisnis dan penerapannya di perusahaan pada industri penerbangan Indonesia. Kontribusi terhadap pengetahuan diwujudkan dalam bentuk review dan penambahan wawasan keilmuan mengenai penerapan etika bisnis khususnya di perusahaan penerbangan. Penelitian ini menggunakan pendekatan kuantitatif deskriptif. Data primer berupa hasil kuesioner yang diisi oleh 79 karyawan perusahaan pada industri penerbangan dan dianalisis dengan menggunakan uji F, regresi sederhana, dan koefisien determinasi. Hasil wawancara dianalisis dengan content analysis. Hasil penelitian menunjukkan bahwa perusahaan telah memiliki kode etik (code of conduct) yang menjadi panduan bagi karyawan dan stakeholder yang selalu disosialisasikan oleh perusahaan. Berdasarkan hasil uji F hitung sebesar 17,922 dengan nilai signifikan 0,000, menunjukkan bahwa terdapat pengaruh budaya organisasional terhadap penerapan etika bisnis perusahaan. Berdasarkan hasil regresi linear sederhana menunjukkan adanya pengaruh positif antara budaya organisasional dan etika bisnis. Berdasarkan hasil koefisien determinasi menunjukkan bahwa budaya organisasional memberikan pengaruh sebesar 18,92% terhadap penerapan etika bisnis, sedangkan sisanya 81,08% disebabkan oleh variabel lainnya. Kata Kunci: budaya organisasional, etika bisnis, industri penerbangan. Abstract Ethic holds an important role in business organization. This means that anyone conducting in aviation industry needs to imbue themselves with noble ethic and also moral responsibilities. Concerning to the importance of ethic in business, the researchers believe that it is important to know how airline companies face the crucial problems in their practice. This study aims at analyzing the influence of organizational culture on the implementation of the business ethics of the Indonesian aviation industry. This is a descriptive quantitative study. The primary data were collected through questionnaires and interview to the employees in aviation company in Indonesia. The primary data from the questionnaires were analyzed using simple regression and coefficient. The data from the interview were analyzed using content analysis. The result showed that the companies already have the code of conduct for the employees and stakeholders. The F-test revealed that the company culture influence the implementation of the business ethics of the Indonesian aviation industry. The simple linear regression showed the positive relationship between the organization culture and the Business ethic. The coefficient determination revealed that organization culture contribute to the 18,92% on the implementation of the business ethics, while the 81,08% is caused by other variables. Keywords: organizational culture, business ethics , aviation industry
STRATEGI KOMUNIKASI EFEKTIF CUSTOMER SERVICE TERHADAP PENINGKATAN PELAYANAN DI BANDAR UDARA INTERNASIONAL SUPADIO PONTIANAK Dhiani Dyahjatmayanti; Hary Prasetia Febrianto
Jurnal Manajemen Dirgantara Vol 16 No 1 (2023): Jurnal Manajemen Dirgantara, Juli 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i1.916

Abstract

Customer service berperan sangat penting dalam memberikan informasi dan melayani calon penumpang atau pengguna jasa di bandara, tugas utama customer service adalah memberikan informasi, pelayanan dan menangani keluhan calon penumpang atau pengguna jasa bandara. Tujuan dari penelitian ini adalah untuk menganalisis komunikasi efektif customer service di Bandar Udara Internasional Supadio Pontianak. Selain itu, tujuan penelitian ini juga untuk menganalisis strategi komunikasi customer service dalam meningkatkan pelayanan calon penumpang. Penelitian ini menggunakan metode kualitatif, dengan menggunakan teknik pengumpulan dan pengambilan data melalui wawancara, observasi, dokumentasi dan studi pustaka. Teknik analisis data yang peneliti lakukan dengan cara pengumpulan data, reduksi data, penyajian data, verifikasi dan kesimpulan. Hasil penelitian yang didapatkan dari penelitian ini adalah komunikasi efektif customer service kepada calon penumpang di Bandar Udara Internasional Supadio Pontianak dalam memberikan layanan, yaitu menggunakan Bahasa Indonesia dan menggunakan Bahasa Inggris ketika melayani calon penumpang atau pengguna jasa warga negara asing, berbicara dengan nada rendah tetapi tidak terlalu pelan, serta memperdengarkan suara dengan nada dan intonasi yang ceria, menyenangkan, dan bersemangat. Strategi Komunikasi Customer Service Bandar Udara Internasional Supadio Pontianak dalam meningkatkan pelayanan pada calon penumpang, yaitu melakukan briefing dan selalu berkoordinasi, membuat rekapitulasi laporan keluhan pelanggan, menyapa dengan ramah serta mendengarkan dengan antusias tanpa memotong penyampaian dari calon penumpang, memastikan kembali penyampaian calon penumpang, memberikan informasi atau solusi yang tepat dan faktual sesuai di lapangan dan terbaru, mengakhiri komunikasi dengan magic word dan selalu menjalin hubungan yang baik kepada calon penumpang.
PEMBEKALAN PRAKTIK KERJA LAPANGAN MELALUI PELATIHAN PENANGANAN PENUMPANG, BAGASI, KARGO, DAN BEA CUKAI UNTUK SISWA DAN SISWI SMK PENERBANGAN SRIWIJAYA Ristiani Ristiani; Dhiani Dyahjatmayanti; Gallis Nawang Ginusti; Faiz Albanna; Ika Fathin Resti Martanti; Aditya Dewantari; Awan Awan
JURNAL PENGABDIAN MANDIRI Vol. 3 No. 1: Januari 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jpm.v3i1.7281

Abstract

Siswa dan siswi Sekolah Menengah Kejuruan Penerbangan Sriwijaya dengan kompetensi keahlian Usaha Perjalanan Wisata membutuhkan bekal ilmu dan pengetahuan tambahan sebelum memulai Praktik Kerja Lapangan di bandar udara agar dapat melaksanakan praktik kerja dan mendapatkan pengalaman kerja dengan optimal. Ketika berhubungan dengan pelanggan; dalam hal ini calon penumpang dan pengguna jasa bandar udara lainnya, pelayanan prima serta penanganan penumpang (termasuk bagasi) perlu dipelajari tidak hanya berdasarkan teori, namun juga workshop di laboratorium (hangar). Tujuan dari pengabdian ini adalah untuk memberikan pengetahuan mengenai pengelolaan bandar udara, maskapai, dan ground handling; service excellence; passenger and baggage handling; serta penanganan kargo dan bea cukai. Kegiatan pelatihan ini dilakukan dengan tiga metode, yaitu metode ceramah, metode tutorial, dan metode praktik di kampus Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, baik di dalam kelas dan di dalam laboratorium (hangar). Berdasarkan hasil pre-test dan post-test, pengetahuan dan pemahaman siswa dan siswi meningkat. Siswa dan siswi tersebut juga dapat mempraktikkan penanganan penumpang, bagasi, dan kargo dengan baik.
Pengaruh Persepsi Harga Dan Citra Merek Terhadap Kepuasan Penumpang Di Maskapai Batik Air Pada Bandar Udara Ahmad Yani Semarang Muhamad Ananda Rafisya; Dhiani Dyahjatmayanti
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1130

Abstract

Every company is required to make customers feel satisfied by providing better offers and services, considering that companies must be able to maintain their market position in the midst of increasingly fierce competition. To win the competition, companies must be able to provide satisfaction to customers, one example is a transportation service company. The objectives of this study include: Knowing the effect of price perceptions on passenger satisfaction at Batik Air Airlines at Ahmad Yani Airport in Semarang, knowing the effect of brand image on passenger satisfaction at Batik Air Airlines at Ahmad Yani Airport Semarang, and knowing the influence of price perceptions and brand image as a whole. along with passenger satisfaction at Batik Air at Ahmad Yani Airport in Semarang. This research methodology is a quantitative research using a questionnaire method. The population of this study are passengers who use the services of Ahmad Yani Airport in Semarang. researchers took data from a sample of 100 respondents, the sampling technique to be used is probability sampling. The type of sampling technique in this study used purposive sampling. Data collection tools include: questionnaires and documentation. Source of data used primary data and secondary data. Data analysis technique used: multiple linear regression includes the T test, F test and the coefficient of determination. The sig value of the price perception variable (X1) is 0.946 which can be concluded that 0.946 > 0.05 so that H1 is rejected, and the sig value of the brand image variable (X2) is 0.000 which can be concluded that 0.000 <0.05 so that H2 is declared accepted, which means that there is the effect of the results obtained by the researchers which resulted that price perceptions had no effect on passenger satisfaction and brand image had an effect on passenger satisfaction was obtained from the SPSS results carried out by researchers. And a Sig value of 0.000, it can be concluded that a sig value of 0.000 <0.05 means that there is an influence of perceived price and brand image simultaneously on passenger satisfaction.
ANALISIS PENYEBAB KURANG BAGASI/ ADVICE HANDLING (AHL) DAN CARA PENANGANANNYA DI BANDAR UDARA ABDULRAHMAN SALEH MALANG Khuluk Gagah Pradipta; Dhiani Dyahjatmayanti
Jurnal Ground Handling Vol 5 No 01 (2023): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v5i01.946

Abstract

Pelayanan kepada penumpang yang mengatasi masalah bagasi penumpang yang mengalami irregularities, kerusakan bagasi, kehilangan bagasi dan keterlambatan bagasi atau barang bawaan penumpang merupakan tugas dari unit lost and found. Kasus kehilangan bagasi masih terjadi pada PT Avia Citra Dirgantara Bandar Udara Abdulrahman Saleh Malang. Penelitian ini bertujuan untuk mengetahui penyebab kurang bagasi / Advice Handling (AHL) Di Bandar Udara Abdulrahman Saleh Malang dan cara mengatasinya. Penelitian ini menggunakan metode penelitian kualitatif dengan subjek pada penelitian ini adalah karyawan lost and found sedangkan objek pada penelitian ini adalah penyebab kurang bagasi / Advice Handling (AHL) dan cara penangananya di Bandar Udara Abdulrahman Saleh Malang. Teknik pengumpulan data dilakukan dengan teknik wawancara, observasi, dan dokumentasi. Jenis data pada penelitian ini terdiri dari data primer dan data sekunder. Penelitian ini dilaksanakan di Bandar Udara Abdulrahman Saleh Malang pada April 2023.Hasil dari penelitian ini adalah Penyebab kurang bagasi atau Advice Handling di Bandar Udara Abdulrahman Saleh Malang terdiri dari beberapa faktor, yaitu label tag bagasi yang terlepas, human eror, banyaknya label pada koper, bagasi yang tertukar dengan penumpang lain, dan adanya penumpang yang lupa mengambil bagasi miliknya dan Petugas akan mencari tahu claim tag bagasi yang mengalami Advice Handling, Petugas Lost and Found melakukan crosscheck ke breakdown checklist untuk memastikan terdapat nomornya atau tidak, jika bagasi sudah ditemukan maka akan diserahkan kepada penumpang dengan syarat sesuai aturan yaitu identitas KTP dan boarding pass harus sesuai dengan claim tag.
Pengaruh Fasilitas Terminal Keberangkatan terhadap Kepuasan Pengguna Jasa di Bandar Udara Radin Inten II Lampung Muhamad Shazif; Dhiani Dyahjatmayanti
Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 2 No. 4 (2024): Oktober : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/wawasan.v2i4.2538

Abstract

The commitment of the Indonesia government to prioritize the development of tourism and aviation as the focus of regional economic growth is reflected in various strategic policies and programs. In line with this, Radin Inten II Lampung Airport always strives to improve facilities, especially in the departure terminal area. This study aims to understand the influence of departure terminal facilities on passenger satisfaction at Radin Inten II Airport Lampung. This research was conducted using a quantitative approach, where data was collected through questionnaires and literature studies. Instrument feasibility analysis using validity test, reliability test, data analysis using normality test, simple linear regression analysis, t-test and determination coefficient analysis (R2). The results of the study showed that departure terminal facilities had an effect on service user satisfaction at Radin Inten II Lampung Airport with a value of 0.51 or 51%, which meant that the independent variable (departure terminal facilities) affected the dependent variable (service user satisfaction) by 51% and the remaining 49% was influenced by other factors that were not in this study.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG MASKAPAI CITILINK DI BANDAR UDARA INTERNASIONAL LOMBOK Dhiani Dyahjatmayanti; Putri Fajri Budiarti
Jurnal Flight Attendant Vol 5 No 1 (2023): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v5i01.927

Abstract

Setiap maskapai selalu brusaha untuk memenuhi harapan pelanggan dengan menawarkan layanan terbaik. Kualitas pelayanan adalah persepsi konsumen terhadap pelayanan yang diinginkan atau diharapkan. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan penumpang Citilink Airline di Bandara Internasional Lombok. menggunakan kuantitatif. Dalam penelitian ini, seluruh penumpang maskapai Citilink di Bandara Internasional Lombok diwawancarai. Kuesioner dan tinjauan pustaka digunakan sebagai teknik pengumpulan data. Hasil yang diperoleh menunjukkan nilai probabilitas signifikan sebesar 0,000<1,661. Ini menunjukkan kualitas layanan yang mereka berikan Citilink di Bandara Internasional Lombok berdampak pada kepuasan pelanggan
Co-Authors Adhe Chandra Rushady Aditya Dewantari Albanna, Faiz Astri Sri Nengsih Awan Awan Bambang Sugiarto Christian Fernando Ly Endah Wahyurini, Endah Faiz Albanna Fakhrudin, Arif Farah Putri Wenang Lusianingrum Hary Prasetia Febrianto Hendro Widjanarko Iis Ristiani Ika Amalia Kartika Ika Fathin Resti Martanti Khuluk Gagah Pradipta Muhamad Ananda Rafisya Muhamad Shazif Nawang Ginusti, Gallis Nova Vita Devi Domi NURUL HIKMAH Prahita, Gerin Putri Fajri Budiarti Rachmatialdi, Afnan Yusuf Ristiani, Ristiani SAKINAH, PUTRI Santosa Utomo, Humam Seran, Maria Indriani Sofia Sofia Seran, Maria Indriani Sri Yuliani Suryati Setiyaningsih Ulandari, Ni Luh Candra Umaena, Farha Yoga Abian Pratama You She Melly Anne Dharasta Yune Andryani Pinem