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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Journal Of Management Science (JMAS) Enrichment : Journal of Management Jurnal Multidisiplin West Science
Maria Christiana Iman Kalis, Maria Christiana
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : Journal Of Management Science (JMAS)

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Exploring turnover intentions in Indonesian generation z: Emotional exhaustion, employee engagement, and job satisfaction Adelia, Alfina; Daud, Ilzar; Azazi, Anwar; Iman Kalis, Maria Christiana; Hendri, Muhammad Irfani
Junal Ilmu Manajemen Vol 7 No 1 (2024): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i1.385

Abstract

This study investigates individuals from Generation Z working in the banking sector in Indonesia, observing the factors influencing Turnover Intention. The study incorporates Emotional Exhaustion, Employee Engagement, Turnover Intention, and Job Satisfaction as mediating variables. The main objective is identifying the determinants of turnover intention among Generation Z employees in Indonesia. 257 participants were involved in this study through purposive sampling techniques, including Generation Z workers from the banking sector—the data obtained from the surveyed participants utilizing the AMOS 24 software. This research proves that Emotional Exhaustion significantly negatively influences job satisfaction. On the other hand, Employee Engagement significantly positively affects job satisfaction. Additionally, the level of employee engagement, job satisfaction, and status of emotional exhaustion positively impact employees' desire to switch jobs.
Do product quality and perceived suitability influence repurchase intention? Ediansyah, Ediansyah; Iman Kalis, Maria Christiana; Afifah, Nur; Pebrianti, Wenny; Fitriana, Ana
Junal Ilmu Manajemen Vol 7 No 1 (2024): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i1.398

Abstract

This research aims to determine and analyze the direct effect of product quality variables and perceived suitability on repurchase intention and indirect effects through customer satisfaction as a mediator on Indonesian skincare product users. The population in this study are consumers who have purchased and used Indonesian skincare products at least twice in the last 3 months with a minimum age of 17 years and domiciled in Indonesia. The data collection method in this research used a questionnaire, and a sample of 210 respondents was obtained through a purposive sampling technique. The analytical method used in this research is Structural Equation Modeling (SEM) with the AMOS 26 statistical tool. This research shows a significantly positive relationship between product quality, perceived suitability, and consumer satisfaction with the repurchase intention of Indonesian skincare consumers. The perceived suitability felt by consumers is crucial in deciding to continue using a product, so companies need to continue to innovate according to consumer needs.
Co-Authors Adelia, Alfina Ana Fitriana Anwar Azazi Asli, Salsabila Hasya Daud, Ilzar Ediansyah, Ediansyah Endah Mayasari Fahruna, Yulyanti Fauzan, Rizky Giriati, Giriati Helma Malini, Helma M. Irfani Hendri Muhammad Afif natanael, Kevin Ramadhan, Rizani Suhardi Suhardi Titik Rosnani Wenny Pebrianti