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All Journal Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) JURTEKSI Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Sistem informasi dan informatika (SIMIKA) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia Bulletin of Computer Science Research J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Algoritma CONSEN: Indonesian Journal of Community Services and Engagement INOVTEK Polbeng - Seri Informatika
Mona Fronita, Mona
Unknown Affiliation
Religion Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Environmental Science Physics Social Sciences Other

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Analysis of Facebook Pro User Satisfaction Using the PIECES Method 'alimah, Muta; Megawati, Megawati; Angraini, Angraini; Fronita, Mona; Zarnelly, Zarnelly
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5121

Abstract

Facebook Pro is a feature developed by Meta to provide a professional experience for users in managing content and interactions on the Facebook platform. However, user satisfaction with this feature has not been extensively studied, particularly in the city of Pekanbaru. This study aims to analyze the level of user satisfaction with Facebook Pro in Pekanbaru using the PIECES framework, which consists of six key variables: Performance, Information and Data, Economy, Control and Security, Efficiency, and Service. The research findings indicate that the satisfaction scores for each variable are as follows: Performance (3.70), Information and Data (3.84), Economy (3.37), Control and Security (3.48), Efficiency (3.58), and Service (3.70). Most of these fall under the “satisfied” category, with the exception of Economy, which is rated as “moderately satisfied.” Overall, the average satisfaction score was 3.61, placing user satisfaction within the “satisfied” category. These results suggest that most users feel comfortable and supported by the features and services provided by Facebook Pro. However, the relatively lower scores in the Economy and Control and Security dimensions highlight areas where users are experiencing challenges, indicating a need for improvement in those aspects.
User Experience Analysis on Facebook Marketplace Pekanbaru using User Experience Questioner Method Mukti, Raihan; Megawati; Angraini; Fronita, Mona
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 2 (2025): July
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/r0qp2735

Abstract

The integration of e-commerce features into social media platforms has created unique user experience challenges, particularly in localized buying and selling communities. This study evaluates the user experience of Facebook Marketplace within the Pekanbaru Jual Beli Online (PJBO) community using the User Experience Questionnaire (UEQ) method. Through a quantitative approach with 400 active users selected via simple random sampling, this research reveals significant user experience gaps in a platform that accommodates over 136,000 members. The results demonstrate that four core UX dimensions fall below industry benchmarks: attractiveness (0.85), clarity (0.81), efficiency (0.82), and dependability (0.79), all with narrow confidence intervals (±0.14-0.18), indicating consistent user dissatisfaction across these dimensions. While stimulation (0.80) achieved "good" ratings and novelty (0.78) scored "above average," the overall UX profile reveals a platform that provides adequate innovative features but struggles with fundamental usability aspects. This study contributes to UX literature by examining the unique intersection of social network-based e-commerce in localized Indonesian markets, and provides platform developers with actionable recommendations to enhance system navigation, transaction efficiency, and trust mechanisms. However, this study employs only the UEQ method and does not extend to a more comprehensive evaluation, such as assessing system effectiveness and application interface performance.
Implementation of Digital Marketing and Digital Payment in the Community of UMKM Cake Entrepreneurs : Penerapan Digital Marketing dan Digital Payment pada Komunitas UMKM Pengusaha Kue Etalase Zarnelly, Zarnelly; Fronita, Mona; Afifah, Afifah Pendri
CONSEN: Indonesian Journal of Community Services and Engagement Vol. 5 No. 1 (2025): Consen: Indonesian Journal of Community Services and Engagement
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/consen.v5i1.2041

Abstract

The current problem is the problem of promotion on social media and online sales, currently cake sales are done manually or conventionally so that it is not felt to be optimal, because it is often constrained by the weather, if it rains then cake sales are somewhat hampered, as well as during school holidays, because sales are still consignment or consignment systems, if they are not sold out then the cake producer bears the loss, in addition, in making transactions they have difficulty in providing change and storing coins, for that it is felt necessary to carry out mentoring activities for the implementation of digital marketing and digital payments to help overcome the problems of the UMKM community of cake showcase entrepreneurs. The community service method used is the PAR method, starting from problem identification, activity preparation, activity implementation and evaluation. The mentoring activity was attended by 11 participants consisting of cake producers and cake showcase entrepreneurs in Rumbai sub-district, the presentation material discussed the socialization of digital marketing and digital payment practices using the DANA application, at the end of the community service activity an evaluation was carried out with the results that 70% of participants were satisfied with the mentoring activities and wanted to implement digital marketing and digital payments in their businesses.
ANALISA KUALITAS LAYANAN SISTEM AKADEMIK MAHASISWA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0 Arsyad, Ilham; Rahmawita, Medyantiwi; Marsal, Arif; Fronita, Mona
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 9 No 1 (2025)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v9i1.5029

Abstract

Seiring dengan pesatnya kemajuan teknologi informasi di ranah akademik, sangat penting untuk melakukan evaluasi menyeluruh terhadap sistem informasi yang dikembangkan guna memastikan bahwa proses yang ingin dicapai telah terpenuhi secara optimal. Penelitian ini mengkaji tentang kualitas layanan Sistem Informasi Akademik Mahasiswa (SIAM) pada Universitas Muhamadiyah Riau. Pendekatan penelitian menggunakan metode kuantitatif dengan menyebarkan kuesioner yang telah lolos uji validitas dan reliabilitas kepada 100 mahasiswa UMRI secara acak sebagai pengguna akhiir. Tiga variabel independen yang digunakan yaitu 1) Usability Qualty, yang berhubungan dengan rancangan website, 2) Infromation Quality, kelayakan informasi yang diberikan oleh website, 3) Service Interaction, tingkat kepercayaan dan keamanan dalam menggunakan website. Variabel dependen yang digunakan yaitu Kepuasan Pengguna, yakni website yang disediakan telah sesuai bahkan melebihi harapan pengguna.Pengelolaan data menggunakan Smart PLS 4 dengan menganalisa Evaluasi Model Structuran (Inner Model) dan Evaluasi Model Pengukuran (Outer Model). Hasil Penelitian ini menunjukkan bahwa variabel Usability Quality, Information Quality serta Service Interaction berpengaruh signifikan terhadap Kepuasan Pengguna, hal ini mengindikasikan bahwa pengguna merasa puas dengan keseluruhan website. Selain itu, pengguna juga sangat setuju bahwa Sistem Informasi Akademik Universitas Muhammadiyah Riau sangat membantu dalam mendapatkan informasi yang sesuai dengan kebutuhan.
COMPARATIVE ANALYSIS OF ANDROID-BASED ONLINE TRANSPORTATION APPLICATION SECURITY USING MOBILE SECURITY FRAMEWORK (MOBSF) Subakja, Triyawan Bagus; Fronita, Mona; Syaifullah, Syaifullah; Ahsyar, Tengku Khairil; Siregar, Syafril
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 2 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i2.6185

Abstract

Online transportation is a service provided over the internet, representing a technological innovation that has significantly facilitated travel for Indonesians. These applications have gained widespread adoption in Indonesia, serving as alternatives to conventional transport modes like taxis and traditional motorcycle taxis. They offer convenience and speed in booking rides, along with secure transactions through digital payment systems. Despite the user-friendly experience and advantages offered by these applications, their security cannot be overlooked. The increasing accessibility of Android-based online transportation applications has made them a prime target for malicious actors ("Crackers") who may exploit vulnerabilities for nefarious purposes. This research aims to identify security vulnerabilities and compare the security found in Android-based online transportation applications. The researcher utilized the Mobile Security Framework (MobSF) to conduct static security analysis focusing on parameters such as dangerous permissions, weak cryptography, root detection, SSL bypass, and domain malware checks. The security assessments of Gojek, Maxim, and Grab revealed moderate security risks. Gojek scored 44/100, Maxim 47/100, and Grab 50/100 in terms of security ratings. All three applications were found to have vulnerabilities related to dangerous permissions and weak cryptography. Specifically, Maxim was also susceptible to SSL bypass attacks. None of the applications had implemented root detection, but their domain malware checks were deemed satisfactory.
PERANALYSIS OF ACADEMIC WEBSITE USING WEBQUAL 4.0 METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) Andrean, Fizal Okta; Megawati; Fronita, Mona; Saputra, Eki
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 2 (2024): JUTIF Volume 5, Number 2, April 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.2.1732

Abstract

The Academic Website plays a crucial role as the primary channel for delivering academic information to the entire academic community. Its main functions include providing vital information such as Graduation Schedules, Academic Year Calendars, and Scholarship Announcements, making it an indispensable source of information for students. The quality of services on this website is a crucial aspect in meeting the information needs of students. This research aims to evaluate and enhance the quality of the website, with a primary focus on improving services for students and achieving a higher ranking in Webometrics State Islamic Religious Higher Education Institution (PTKIN), currently positioned at 18th. The research methodology utilizes WebQual 4.0 to assess the website's quality, focusing on usability, information quality, and service interaction quality. The Importance-Performance Analysis (IPA) approach is employed to guide the website's development based on the importance and actual performance of each quality attribute. The Webqual Index analysis results indicate that the website achieves a score of 0.85 or 85%, highlighting good service quality but also indicating the need for improvement in information and service interaction quality. This study produces a comprehensive guide for the necessary changes and developments in the Academic Website. The guide ensures that the website aligns with the dynamic needs of the university community, creating a virtual environment that supports and facilitates access to information for students. These improvements are expected not only to enhance the Webometrics PTKIN ranking but also to increase student satisfaction and engagement in the academic process
EVALUATION OF USER EXPERIENCE OF MOBILE BANKING APPLICATIONS USING USER EXPERIENCE METHOD QUESTIONNAIRE (UEQ) AND HEURISTIC EVALUATION (HE) Novianti, Elzy; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Fronita, Mona
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2117

Abstract

One of the largest banks in Indonesia managed by the government is Bank Rakyat Indonesia. BRI is one of the banking institutions that implements a mobile banking system. Issues and disruptions in usability of the application, as indicated by survey results from users, have been identified. This research aims to evaluate the capability of the BRImo application to provide a positive user experience. In this research testing, two methods are applied: User Experience Questionnaire and Heuristic Evaluation. The results of the benchmark UEQ questionnaire testing show scores on the attractiveness scale at 1.61, efficiency at 1.76, and stimulation at 1.52, categorized as good, while scores from the perspicuity scale at 1.72, dependability at 1.48, and novelty at 0.75 are considered above average. Issues identified by experts with the BRImo application have the potential to hinder users. Based on the severity level testing results of 10 aspects of the method, Aesthetic and Minimalist Design received a rating of 2 (two), with a score of 1.66, indicating a need for improvement with low priority.
ANALYSIS OF SIMFAKUM ACCEPTANCE USING THE TAM AND WEBQUAL METHOD Fahril, Muhammad; Megawati, Megawati; Fronita, Mona; Rahmawita, Medyantiwi
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2150

Abstract

The Faculty of Law, Riau Islamic University implements an Information System that can support and assist students in writing correspondence for student needs and is named the Faculty of Law Management Information System or abbreviated and known as SIMFAKUM. From the results of observations and interviews with several students and SIMFAKUM Admin, it is known that there were complaints or problems experienced by users during the implementation of SIMFAKUM. Based on previous research, TAM and Webqual can be used together to measure information system acceptance. The research was conducted with the aim of obtaining the acceptance level of UIR Law Faculty students towards SIMFAKUM based on the TAM and WEBQUAL methods as well as producing recommendations to the UIR Law Faculty with the results of the analysis of student acceptance levels towards SIMFAKUM. For sampling, Simple Random Sampling was used for students at the Faculty of Law, Islamic University of Riau as SIMFAKUM users with a total of 95 respondents. Data processing techniques use Structural Equation Model (SEM) and Partial Least Squres (PLS) with Smart-PLS 3.0 software. There are 6 hypotheses in this research and 5 hypotheses are accepted while 1 hypothesis is rejected, therefore SIMFAKUM needs to improve and improve features to support student needs in correspondence matters.
Analisis Perbandingan Kualitas Aplikasi E-Wallet Berdasarkan Pengalaman Pengguna Menggunakan Metode User Experience Questioner (UEQ) Alam, Alji Ridwan Syah; Rahmawita, Medyantiwi; Megawati, Megawati; Fronita, Mona
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.39006

Abstract

With technological advances, payments that originally used cash have now switched to digital money via digital wallets. In 2023, Go-Pay and OVO will become leaders in the e-wallet market. In this fierce competition, users experience various problems. This research aims to analyze and compare user experiences in the two applications using the User Experience Questionnaire (UEQ) method. The UEQ questionnaire has 26 question items distributed to 100 Go-Pay and OVO users in Pekanbaru. The results of the two applications found significant differences on several average (mean) scales, such as Efficiency, Stimulation, and Novelty. In contrast, on the Attractiveness, Perspicuity, and Dependability variables there were not very significant differences in the average (mean), but still, the application OVO requires more improvement in every aspect of the scale because when compared to the Go-Pay application, the OVO application still shows differences on the UEQ scale. Keywords: Analysis; Technology; Digital Wallet; User Experience; User Experience Questionnaire
Implementasi Layanan Payment Gateway pada Sistem Informasi Travel Haji dan Umroh Fikri, Nidhal; Saputra, Eki; Syaifullah, Syaifullah; Fronita, Mona; Marsal, Arif
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.40637

Abstract

PT Hajar Aswad Mubaroq Riau is a company that offers Hajj and Umrah travel services. However, currently they still use conventional methods in conducting their travel business processes as a whole. So that to improve the efficiency and performance of the travel company's business, it is necessary to implement an information system. In addition, the presence of information systems is expected to significantly reduce administrative costs and increase customer convenience in the transaction process. Before developing an information system, observations are made first to find out which business processes can be implemented in an information system. Information system development uses a Rapid Application Development approach that focuses on rapid development in a short time. The integration of the midtrans payment gateway into the information system has made it easier for researchers to develop a system that supports transaction payments through several banks and e-wallets in Indonesia.
Co-Authors 'alimah, Muta Afifah, Afifah Pendri Ahsyar, Tengku Khairil Alam, Alji Ridwan Syah Alfitra, Domi Ananda, Dhea Andrean, Fizal Okta Angraini Angraini Angraini Annisa Ramadhani Anofrizen Anofrizen Arif Marsal Arsyad, Ilham Butar, Fajar Rido Butar Daulay, Suandi Eki Saputra Fahlepi, Ridho Fahril, Muhammad Fandi, Ridho Arif Fariha, Umi Febi Nur Salisah Fikri, Nidhal Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Hardianto, Arvin Indriani, Monalisa Inggih Permana Intan, Sri Irfan Faruqi, Nouval Jazman, Muhammad M Yogi M. Afdal M. Afdal, M. Afdal Megawati Megawati - Muhammad Lutfi Hamzah Muhammad Luthfi Mukti, Raihan Munzir, Medyantiwi Rahmawita Muttakin, Fitriani Nafiz, Mohammad Fadhil Hardiansyah Nazhifatunnisa, Nazhifatunnisa Ningrum, Meriana Prihati Novianti, Elzy Putera, Thariq Pratama Putra, Defri Indra Raditya, Muhammad Zacky Rahmawita M, Medyantiwi Rahmawita, Medyantiwi Renaldi, Rengga Sari, Cahya Metta Sherly Rahayu Siregar, Muslim Putra Perdana Siregar, Syafril Siti Monalisa Subakja, Triyawan Bagus Susilawati, Susilawati Syaifullah Syaifullah Syakirin, Fakhrusy Trisya, Cintia Putri Winata, Rahmad Waviq Wiranti, Ririn Zarnelly Zarnelly