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All Journal Jurnal Paradigma Ekonomika Jurnal Ilmiah Universitas Batanghari Jambi EKONOMIS : Journal of Economics and Business Economics and Digital Business Review Khazanah Intelektual Jurnal Pengabdian Mandiri Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Fundamental and Applied Management Journal Indonesian Journal of Enterprise Architecture Jurnal Kompetitif
Noviardi Ferzi
Sekolah Tinggi Ilmu Ekonomi Jambi, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Employee Performance in the Digital Banking Era: The Mediating Role of Engagement in Linking Competence, Culture, and Work Stress Noviardi Ferzi; Albetris Albetris; Muhammad Akbar
Indonesian Journal of Enterprise Architecture Vol. 3 No. 1 (2026): Indonesian Journal of Enterprise Architecture
Publisher : Global Research and Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/ijea.v3i1.585

Abstract

This study examines the mechanisms through which human resource competence, organizational culture, and work stress influence employee performance, with employee engagement acting as a mediating variable. Drawing upon Human Capital Theory, Job Demands–Resources (JD-R) Theory, and Social Exchange Theory, this research proposes an integrated framework to explain employee performance within the context of digital transformation in the banking sector. A quantitative explanatory design was employed, with data collected from 250 employees of a regional development bank using proportionate stratified random sampling. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that human resource competence and organizational culture have positive and significant effects on both employee engagement and employee performance. In contrast, work stress negatively affects employee engagement but does not have a significant direct effect on employee performance. Furthermore, employee engagement emerges as the strongest predictor of performance and functions as a full mediator in the relationship between work stress and employee performance, while serving as a partial mediator in the relationships involving human resource competence and organizational culture. This study contributes to the literature by integrating structural and psychological perspectives into a unified framework and by providing empirical evidence from a relatively underexplored context. The findings offer important strategic implications for organizations seeking to enhance employee performance through engagement-driven human resource management practices.
Co-Authors A. Wahab Daeng Abdul Wahab Abdul Wahab Daeng Aisyah RJ Nur, Deby Albetris Arniwita, Arniwita Artaria, Friska Dian Yulistarini Eri Bestary Al Haitamy Friska Artaria Sitanggang Galvhin, Galvhin Laila Farhat Marnas, Marnas Muhammad Akbar Musthafa Luthfi Mustika Rachmad R, Muhammad RINI Shalsabilla, Fitri Sumantri Sumantri Yuvanda, Sesraria