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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Economics and Business UBS Skyhawk: Jurnal Aviasi Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Journal of Trends Economics and Accounting Research Jurnal Dimensi Seni Rupa dan Desain JURNAL ABDIMAS TRANSPORTASI & LOGISTIK
Charles AN
Institut Transportasi Dan Logistik Trisakti
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Analisis Pengaruh Harga, Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Penumpang Maskapai Air Asia Pada Rute Penerbangan Cgk-Lop di Masa Pandemi DIKA RISIT MAULANA; Charles. An; Zaenal Abidin; Sandriana Marina; Erman Noor Adi; Nafana Aulia
SKYHAWK : Jurnal Aviasi Indonesia Vol. 3 No. 1 (2023): SKYHAWK: Jurnal Aviasi Indonesia
Publisher : Indonesia Civil Pilot Academy Banyuwagi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52074/skyhawk.v3i1.121

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh harga, kualitas pelayanan, dan kepercayaan pelanggan terhadap kepuasan penumpang Maskapai AirAsia Indonesia pada rute CGK-LOP selama pandemi H1N1. Rute ini dipilih sebagai fokus penelitian karena pentingnya analisis terhadap hubungan antara faktor-faktor tersebut pada periode yang diwarnai oleh pandemi. Metode analisis utama yang digunakan dalam penelitian ini adalah analisis survei kuantitatif. Populasi penelitian terdiri dari penumpang QZ 610 pada pukul 08:30 dan QZ 611 pada pukul 11:55. Sampel penelitian diambil menggunakan metode simple random sampling yang disederhanakan dengan metode slovin, sehingga diperoleh sebanyak 155 sampel. Pengumpulan data dilakukan melalui observasi, angket, dan penelitian mendalam. Data yang terkumpul kemudian dianalisis menggunakan metode regresi garis regresi dengan uji hipotesis menggunakan uji t dan uji F. Hasil penelitian menunjukkan bahwa harga tiket, kualitas layanan pelanggan, dan kepercayaan memiliki dampak signifikan terhadap harga rute Maskapai AirAsia CGK-LOP. Selama periode pandemi, terjadi kenaikan harga rata-rata sebesar 26,1%. Dalam konteks ini, faktor kepercayaan dan kualitas layanan memiliki pengaruh yang signifikan terhadap harga tiket. Secara bersamaan, harga tiket, kualitas layanan pelanggan, dan kepercayaan juga secara signifikan memengaruhi kepuasan penumpang pada rute CGK-LOP Maskapai AirAsia selama pandemi Covid-19. Besaran pengaruh ketiga faktor tersebut secara bersama-sama terhadap kepuasan penumpang Maskapai AirAsia mencapai 55,7%. Hasil penelitian ini memberikan bukti bahwa ketika harga tiket naik, kualitas layanan meningkat, dan kepercayaan pelanggan meningkat, jumlah penumpang yang memilih Maskapai AirAsia juga akan meningkat. Penemuan ini memberikan pemahaman yang lebih baik tentang faktor-faktor yang mempengaruhi kepuasan penumpang dalam konteks pandemi, dan dapat digunakan sebagai dasar untuk meningkatkan strategi pemasaran dan pelayanan pada masa yang akan datang.
Formulasi Strategi Bertahan PT Garuda Indonesia Pada Masa Pandemi COVID-19 Tahun 2021 Charles AN; M. Midhat
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.759

Abstract

Coronavirus Disease 2019 or what is often referred to as COVID-19 which began to enter Indonesia in early March 2020. To prevent its transmission, policies such as work from home, social distancing and Large-Scale Social Restrictions (PSBB) were issued. The problem that is being faced by Garuda Indonesia is a very drastic decline in passengers and IATA predicts that the impact of the COVID-19 pandemic will end in 2024. The aim of this study is to analyze and determine the internal and external factors of PT. Garuda Indonesia and Analyzing Porter's Five-Forces Model and PESTEL. The method used is a qualitative method and the tools that the authors use to analyze using the SWOT analysis method, Porter's Five-Forces Model and PESTEL analysis. The time of the research starts from December 2020 to August 2021. From the results of this study, it can be seen that there are four alternative strategies including downsizing as an alternative strategy with the first priority and the total attractiveness value of (6.73), Related Diversification as an alternative strategy with second priority with a total attractiveness value of (5.82), Divestment as an alternative strategy with a third priority with a total attractiveness value of (4.17) and Liquidation as the last alternative strategy with a total attractiveness value of (3, 71).
RELASI BENTUK, FUNGSI, DAN MAKNA JEMBATAN PENYEBERANGAN ORANG (JPO) KAWASAN JALAN JENDERAL SUDIRMAN, JAKARTA BAGI MASYARAKAT URBAN: The Relation of Form, Function, and Purpose of Crossing Bridge on Jendral Sudirman District in Urban Society Awang Eka Novia Rizali; Elda Franzia Jasjfi; Erick Teguh Leksono; Charles S. Marpaung; Joseph Setiawan Cahyadi
Jurnal Dimensi Seni Rupa dan Desain Vol. 20 No. 1 (2023)
Publisher : Fakultas Seni Rupa dan Desain, Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/dim.v20i1.17742

Abstract

The Jalan Jenderal Sudirman area, Jakarta, is a rapidly developing urban center area. The People's Crossing Bridge (JPO) in the Jalan Jenderal Sudirman area, Jakarta has undergone revitalization. The six research objects, namely JPO Ratu Plaza – Senayan, JPO Gelora Bung Karno (GBK), JPO Polda Metro Jaya, JPO without roof in front of Indofood Tower, JPO Pinisi, and JPO Dukuh Atas, have various forms as a result of the DKI Jakarta Regional Government revitalization, but the relationship with function and meaning. Therefore this study aims to understand the relationship between the form, function, and meaning of JPO products in the Jalan Sudirman area, Jakarta, which represents the behavior and activities of urban communities as users. The research method used is descriptive qualitative, to elaborate and describe descriptively the relation of form, function, and meaning of JPO to users, especially urban communities. The results of this study reveal that the six JPOs in the Jalan Jenderal Sudirman area, Jakarta, have become a representation of the behavior and activities of the Jakarta urban community as users. The city of Jakarta as a dynamic metropolis is reflected in the forms of the JPO and the behavior of its users. Keyword: design, pedestrian bridge, Jakarta, urban society
Sosialisasi Public Speaking Pada Pengelolaan Destinasi Wisata Dinas Pariwisata Provinsi Kepulauan Riau Imam Ozali; Charles AN; Cecep Pahrudin
Jurnal Abdimas Transportasi & Logistik Vol 2, No 2 (2022): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v2i2.1003

Abstract

Public Speaking is very important and very much needed in communicating with the community. The purpose of this public speaking socialization is so that all those involved in developing tourist destinations, such as tourist villages, airlines, hotels and travel agents in the Riau Islands Province understand and know how to communicate properly and correctly to tourists visiting the Riau Islands Province. Several types of public speaking are informative public speaking, persuasive public speaking, entertaining public speaking, technical public speaking and short public speaking. The problem that we found in the tourism industry of the Riau Islands Province was a condition that the use of good and correct public speaking in the tourism industry had not been maximized. So that it has an impact on the poor service provided to tourists during their visit to the Riau Islands Province. The method we use in this Community Service (PKM), is that we collaborate with the Tourism and Culture Office of the Riau Islands Province to disseminate information to all those involved in developing tourist destinations, such as Tourism Villages, Airlines, Hotels and Travel Agents in the Riau Islands Province. The outcome we hope for with this Community Service (PKM) is a condition where all tourism actors in the Riau Islands Province can communicate with tourists in Bintan Regency through the use of good and correct public speaking. The end result is the occurrence of tourist satisfaction during their visit in the Riau Islands Province, which has an impact on the increasing number of tourist visits in the Riau Islands Province.
Peningkatan Kapasitas Pramuwisata dengan Sosialisasi Travel & Airline Terminology di Tanjung Pinang Imam Ozali; Charles An; Haris Haris
Jurnal Abdimas Transportasi & Logistik Vol 1, No 1 (2021): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v1i1.591

Abstract

The role of the tour guide is very important and very much determines the success of the tourists who will visit. With a professional tour guide, tourists who visit will bring a good impression. A good guide is the one who usually guides and takes tourists to tourist objects by paying attention to charm, courtesy and honesty. For this reason, tourist visits feel at home or not apart from objects, but what is equally important is the role of tour guides. A tour guide is a person in charge of providing guidance, information and directions on attractions or dimensions. However, during the covid-19 epidemic, the world of tourism suffered a heavy blow where all tourism sectors were severely affected which in turn would affect the Tour Guide. Therefore, the tour guides are required to be more creative and innovative by contributing all their thoughts so that they can survive in the covid-19 epidemic situation. Tour guides cannot be separated from the world of Air Transportation, because in the Tanjung Pinang City Tour Guide Capacity Building, resource persons provide material about Travel & Airlines Terminology from the perspective of the world of tourism. Thus, it can increase the understanding of tour guides about the world of aviation, so as to be able to provide satisfying services to tourists.  
Pengaruh Emotional Dissonance, Emotional Intelligence, dan Emotional Exhaustion Terhadap Service Sabotage Meisandi Arya; Charles Mercelie; Netania Emilisa
Journal of Trends Economics and Accounting Research Vol 4 No 2 (2023): December 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jtear.v4i2.1089

Abstract

The purpose of this research is to determine the description of the employees of the Grand Mercure Hotel Kemayoran Jakarta, to determine and analyze the influence of Emotional Dissonance on Service Sabotage, to determine and analyze the influence of Emotional Intelligence on Service Sabotage, and to determine and analyze the influence of Emotional Exhaustion on Service Sabotage. The population in this study were all employees of the Grand Mercure Hotel Kemayoran Jakarta. In this research, a quantitative method approach was used with a survey and a sample of 225 people was obtained using a purposive sampling technique. Survey research is carried out by distributing questionnaires. Previously, the questionnaire was tested for validity and reliability first. The data analysis technique in this research uses descriptive analysis and linear regression analysis. Description of the employees of the Grand Mercure Hotel Kemayoran Jakarta, most of whom are male, most employees are under 35 years old, and most employees have worked at the hotel for 0-2 years. The results of this research explain that Emotional Dissonance has a positive and significant effect on Service Sabotage with p-value of 0.012. Emotional Intelligence has a negative and significant effect on Service Sabotage with p-value of 0.023. Emotional Exhaustion has a positive and significant effect on Service Sabotage with p-value of 0.045.
Pengaruh Organizational Commitment, Human Resource Development, Dan Follower-Leader Goal Congruence Terhadap Turnover Intention Pada PT New Era Ponsel Jakarta Timur Charles Mercelie; Netania Emilisa; Rehan Putra Dharmawan
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v2i6.838

Abstract

The importance of systematic human resource management for each company to be able to compete in the global market, including PT New Era Mobile and PT Ribhi Ponsel. PT New Era Mobile is a company engaged in buying and selling electronic goods by selling online and offline and serving the repair of damaged goods. While PT Ribhi Mobile is a subsidiary of the same PT New Era Mobile that conducts digital operations. This study aims to analyze the influence of Organizational Commitment, Human Resource Development, and Follower-Leader Goal Congruence on PT. New Era Mobile, as well as to evaluate the impact of Organizational Commitment and Human Resource Development on Turnover Intention in the company. The research method used is Hypothesis Testing with the aim of testing hypotheses that explain the relationship between variables, especially Organizational Commitment, Human Resource Development, and Follower-Leader Goal Congruence to Turnover Intention in PT employees. New Era Mobile Phones. Data were collected using correlational studies with a cross-sectional approach. research results, an overview of the situation of PT. New Era Mobile shows that the level of Organizational Commitment, Human Resource Development, Follower-Leader Goal Congruence, and Turnover Intention of employees tends to be positive. The results of hypothesis testing show that there is a significant negative influence between Organizational Commitment, Human Resource Development, and Follower-Leader Goal Congruence on Turnover Intention.
Pengaruh Job Satisfaction, Conflict Management, Leadership Style Terhadap Employee Commitment Pada PT Bina Media Tenggara Rehan putra dharmawan; Netania Emilisa; Charles Mercelie
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i6.839

Abstract

This study aims to analyze the effect of Job Satisfaction, Conflict Management, Leadership Style on Employee Commitment. This research was conducted using quantitative approach and survey method by taking samples from employees at Bina Media Tenggara company. The data were analyzed using multiple regression analysis techniques. A total of 225 samples were collected. The results showed that Job Satisfaction, Conflict Management and Leadership Style significantly affect Employee Commitment. This finding shows that employees with high Job Satisfaction, positive Conflict Management roles, and good Leadership Style can increase Employee Commitment in the company. This research provides practical implications for companies in increasing Employee Commitment. It is very important for companies to pay attention to these factors, because it can increase Job Satisfaction which affects Employee Commitment to achieve company goals.
Co-Authors Awang Eka Novia Rizali Cecep Pahrudin, Cecep DIKA RISIT MAULANA Elda Franzia Jasjfi Erick Teguh Leksono Erman Noor Adi Galih Maulana Haris Haris, Haris Joseph Setiawan Cahyadi Juliater Simamarta M. Midhat Meisandi Arya Nafana Aulia Netania Emilisa Ozali, Imam R. F. Ramadhanny Rehan Putra Dharmawan Ricky P Ricardianto Safira Safira Sandriana Marina Siti Zubaidah Suharto Abdul Majid Vica Harahap Wynd Rizaldi Wynd Rizaldy Zaenal Abidin