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THE EFFECT OF SERVICE QUALITY AT CND MEULABOH HOSPITAL ON THE SATISFACTION LEVEL OF INPATIENTS PARTICIPATING IN JKN 2024 Shazia Putri Hazima; Safrizal; Teungku Nih Farisni; Perry Boy Chandra Siahaan; Maiza Duana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 2 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i2.1847

Abstract

The influence of service quality on the satisfaction of inpatients participating in National Health Insurance (JKN) is very important to explain. Community demands for quality health services are increasing. Therefore, RSUD must improve the quality of services provided, including dimensions’ tangible, reliability, responsiveness, assurance, and empathy. This study aims to analyze the influence of service quality on the level of satisfaction of inpatients participating in National Health Insurance (JKN) at Cut Nyak Dhien Hospital, Meulaboh. This research used a cross-sectional design with a quantitative approach, data collection techniques via questionnaires, with a population of 7,839 and a sample of 106 inpatient respondents. The research results show that service quality has an important role in determining patient satisfaction. The results of multiple linear regression tests show that service quality simultaneously influences patient satisfaction, with a coefficient of determination of 33.2%. Good service quality can increase patient satisfaction, while poor service quality can reduce patient satisfaction. The results of this research can be used as consideration to improve the quality of service at Cut Nyak Dhien Hospital, Meulaboh and increase the satisfaction of inpatients who are JKN participants.
Overview of the Implementation of the Early Warning Alert Response System (EWARS) at the Suak Ribee Public Health Center, West Aceh District Mardi Fadillah; Onetusfifsi Putra; Perry Boy Chandra Siahaan
J-Kesmas: Jurnal Fakultas Kesehatan Masyarakat (The Indonesian Journal of Public Health) Vol 12, No 2 (2025): October 2025
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/j-kesmas.v12i2.14870

Abstract

The Early Warning Alert and Response System (EWARS) is an important system for early detection and response to extraordinary events (KLB) in health facilities. The Suak Ribee Public Health Center has implemented EWARS, but evaluation of its implementation and operational challenges is still needed. This study aims to analyze the accuracy and completeness of EWARS reporting at the Suak Ribee Public Health Center and to identify challenges and strategies for improving the quality of the system. A descriptive study was conducted through observation and interviews with surveillance officers at the Suak Ribee Public Health Center. EWARS report data for the 2022–2024 period were analyzed quantitatively for accuracy and completeness, and qualitatively to identify obstacles and recommendations for improvement. The accuracy and completeness of reporting reached 100% every year, demonstrating the consistency and effectiveness of the reporting system. The main challenges encountered are limited internet connectivity and funding support, which could potentially affect the sustainability of the system. Improvement strategies include implementing a hybrid offline-online reporting system, increasing human resource capacity through training and clear SOPs, and collaborating with the Health Office, NGOs, and the private sector for operational and funding support. Although reporting is already optimal, improvements in infrastructure, funding, and human resource capacity are still needed to maintain the sustainability of EWARS. The implementation of these strategies can strengthen the surveillance system, support early detection, and improve the response to outbreaks in the working area of the Suak Ribee Public Health Center.
Analisis Penerapan Kesehatan dan Keselamatan Kerja (K3) pada Karyawan Tim Masak Satuan Pelayanan Pemenuhan Gizi (SPPG) di Dapur X Susan Almapirah; Safrizal Safrizal; Jun Musnadi Is; Perry Boy Chandra Siahaan; Ihsan Murdani
KOLONI Vol. 5 No. 3 (2026): SEPTEMBER 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Nutrition Service Unit (SPPG) involves various potential occupational hazards, such as the use of sharp tools, exposure to heat, slippery floors, and the risk of gas leaks, making the implementation of Occupational Safety and Health (OSH) measures essential. Findings from research interviews with informants indicate that workers have experienced several occupational risks, including cuts from knives, exposure to hot oil splashes during frying, and skin conditions such as jock itch. This study aims to analyze the implementation of OSH among kitchen staff at the SPPG of Kitchen X. The study employed a descriptive qualitative method using the interactive analysis model. Informants consisted of the head chef, three kitchen team members, and the SPPG manager, selected through purposive sampling. Data were collected through interviews, observations, and documentation. The results indicate that OSH implementation has been fairly effective through the application of standard operating procedures (SOPs), the use of personal protective equipment (PPE), the provision of safety facilities, supervision, and periodic evaluations. Potential hazards identified included cuts, hot oil splashes, wet floors, and gas leaks. Compliance with PPE use was generally good, although there was still some inconsistency in the use of hairnets and aprons. It was concluded that OSH implementation at SPPG Kitchen X was already quite good; however, increased supervision and guidance are needed to strengthen the workplace safety culture.
Hubungan Persepsi Kemudahan Penggunaan Aplikasi Jamsostek Mobile dengan Penggunaan Nyata pada Peserta BPJS Ketenagakerjaan Cabang Meulaboh Irna Yanti; Maisyaroh Fitri Siregar; Safrizal Safrizal; Mardi Fadhilla; Perry Boy Chandra Siahaan
KOLONI Vol. 5 No. 3 (2026): SEPTEMBER 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/koloni.v5i3.1114

Abstract

Advances in information technology have driven the digitization of public services, including at BPJS Ketenagakerjaan through the Jamsostek Mobile (JMO) app. This app aims to make it easier for participants to access social security services online. However, various obstacles remain, such as difficulties in using features, system disruptions, and low digital literacy, which can affect Actual Users’ ability to utilize the app. This study aims to analyze the relationship between the perceived ease of use (Perceived Ease of Use) of the JMO app and actual usage (Actual Usage) at the BPJS Ketenagakerjaan office in Meulaboh. The study employs a quantitative method with across-sectional design. The study population consists of 2,269 users. The study sample consisted of 96 respondents selected using simple random sampling based on the Slovin formula. Data were collected through questionnaires and interviews, then analyzed using chi-square tests. The results showed that the majority of respondents rated the JMO app as easy to use (91.7%). Furthermore, regarding actual usage, 93.8% of respondents reported good actual usage. This high percentage of actual usage indicates that the JMO app has been well-received by users and is utilized as a means to obtain information and access BPJS Ketenagakerjaan services. Theresults of the chi-square test indicate a significant relationship between the perceived ease of use and actual usage (p = 0.000). Therefore, improving the ease of access, navigation, and use of the app should be a top priority to increase the app’s actual usage in the future.
Hubungan Antara Penggunaan Alat Pelindung Telinga (APT) Dengan Keluhan Akibat Kebisingan Pada Pekerja Di Bagian Produksi PT. X Ayu Nabilla; Perry Boy Chandra Siahaan; Wintah` Wintah; Fikri Faidul Jihad; Zakiyuddin Zakiyuddin
KOLONI Vol. 5 No. 3 (2026): SEPTEMBER 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/koloni.v5i3.1116

Abstract

Noise is one of the physical hazards in the workplace that may cause various health complaints, particularly among workers in the palm oil processing industry. The use of Hearing Protection Devices (HPDs) is one of the preventive measures to reduce the adverse effects of noise exposure; however, its effectiveness depends on workers' compliance in using the devices properly and consistently. This study aimed to determine the relationship between compliance with Hearing Protection Device (HPD) use and noise-related complaints among productionworkers at Company X. This analytical observational study employed a cross-sectional design. The study involved 53 production workers selected using the total sampling technique. Data were collected using a questionnaire on HPD compliance and a questionnaire on noise-related complaints. Data were analyzed using Fisher's Exact Test. The results showed that most respondents complied with HPD use, while themajority still experienced noise-related complaints. Fisher's Exact Test indicated a significant relationship between compliance with HPD useand noise-related complaints (p-value = 0.043). The findings suggest that the use of HPDs alone is insufficient to prevent noise-related complaints. Therefore, comprehensive noise control measures, including engineering controls, administrative controls, and consistent supervision of HPD use, are necessary to reduce the risk of noise-related complaints among workers.
Efektivitas Edukasi Interaktif terhadap Peningkatan Pengetahuan Pencegahan Tuberkulosis pada Siswa SMP Negeri 3 Meulaboh Siti Maisyaroh Fitri Siregar; Lili Eky Nursia N; Ernawati Ernawati; Darmawan Darmawan; Perry Boy Chandra Siahaan; Tri Susanti Sirait; Yovhandra Ockta
Jurnal Pengabdian Mitra Indonesia Vol 2 No 2: Mei 2026
Publisher : Mitra Akademia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67380/jpmina.v2i2.36

Abstract

Tuberkulosis (TBC) masih menjadi salah satu masalah kesehatan masyarakat di Indonesia dengan angka kejadian yang terus meningkat, termasuk di Provinsi Aceh. Remaja sekolah merupakan kelompok penting dalam upaya promotif dan preventif karena tingginya interaksi sosial di lingkungan sekolah. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pengetahuan siswa mengenai pencegahan Tuberkulosis (TBC) melalui edukasi interaktif di SMP Negeri 3 Meulaboh. Metode kegiatan menggunakan desain one group pretest-posttest yang dilaksanakan pada 33 siswa kelas IX SMP Negeri 3 Meulaboh. Edukasi diberikan menggunakan media PowerPoint interaktif, diskusi, dan kuis edukatif. Evaluasi dilakukan menggunakan instrumen pre-test dan post-test berisi 10 pertanyaan terkait TBC. Hasil kegiatan menunjukkan adanya peningkatan rata-rata skor pengetahuan siswa dari 46,67 sebelum edukasi menjadi 73,33 setelah edukasi. Sebanyak 79% siswa mengalami peningkatan pengetahuan setelah mengikuti kegiatan. Penggunaan media interaktif dan pemberian reward mampu meningkatkan partisipasi aktif siswa selama proses edukasi berlangsung. Kegiatan ini menunjukkan bahwa edukasi kesehatan berbasis interaktif efektif dalam meningkatkan pengetahuan remaja mengenai pencegahan Tuberkulosis. Program edukasi kesehatan di sekolah perlu dilakukan secara berkelanjutan sebagai upaya mendukung target eliminasi TBC tahun 2030
Faktor yang Berhubungan dengan Kepatuhan Penggunaan APD pada Pekerja Perkebunan Kelapa Sawit di PT Karya Tanah Subur Anisah Nabila; Perry Boy Chandra Siahaan; Teungku Nih Farisni; Mardi Fadillah; Zakiyuddin Zakiyuddin
JUKEJ : Jurnal Kesehatan Jompa Vol 5 No 3 (2026): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol5.Iss3.2831

Abstract

Workplace accidents in Indonesia rose significantly to 462.241 cases in 2024, with 580 occuring in Aceh Province. Preliminary observations indicate that low discipline in using Personal Protective Equipment (PPE) remains a critical threat to safety in the plantation sector. This study analyzes the relationship between knowledge, attitude, and PPE availability with PPE compliance among employees at PT Karya Tanah Subur. This quantitative study utilized a cross-sectional design. From a population of 369 workers, 79 respondents were selected using cluster random sampling. Data were analyzed univariately and bivariately using the chi- square test. The findings show that knowledge and attitude are significantly associated with compliance (p<0.005). Conversely, PPE availability showed no significant (p>0.05). Knowledge and attitudes are the primary determinants of compliance, whereas the mere availability of equipment does not guarantee safe behavior, This implies that prodiving PPE without internalizing safety values results in a failed investment in risk mitigation. The company is advised to enhance employe compliance by implementing Behavior -Based Safety through consistent safety talk by SHE officers, rigorus supervision by foremen, and evaluating more ergonomic PPE standars for the work environment.
Faktor yang Berhubungan dengan Kepatuhan Penggunaan APD Pekerja Produksi PT Karya Tanah Subur Desri Yanti Harahap; Perry Boy Chandra Siahaan; Lili Eky Nursia N; T. Alamsyah; Meutia Paradhiba
JUKEJ : Jurnal Kesehatan Jompa Vol 5 No 3 (2026): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol5.Iss3.3078

Abstract

According to the Indonesian Social Security Administration for Employment (BPJS Ketenagakerjaan), there were 580 occupational accidents in Aceh Province in 2024. Occupational accidents are still a major issue in the industrial sector. The low adherence of employees to the use of personal protective equipment (PPE) is one contributing factor. The purpose of this study is to examine the link between PPE compliance and knowledge, attitude, availability, and comfort. A complete sampling approach was utilized to choose a sample of 52 employees for this quantitative cross-sectional study. Questionnaires and observations were used to gather data, which were then analyzed using logistic regression for multivariate analysis, chi-square tests for bivariate analysis, and univariate analysis to explain variable frequency distributions. Knowledge (p=0.030), attitude (p=0.006), and the availability of PPE (p=0.028) were shown to be significantly correlated. With an odds ratio (OR) of 6.462 and a p-value of 0.011, attitude was the most important factor. In conclusion, there is a connection between worker PPE compliance and knowledge, attitude, availability, and comfort. Attitude is the main element affecting compliance. Therefore, in order to increase PPE compliance in the workplace, enterprises are obliged to adopt continuous monitoring, guarantee the provision of ergonomic and pleasant PPE, and strengthen educational efforts through ongoing safety discussions held by the SHE department.
Faktor-Faktor Yang Berhubungan Dengan Kejadian Diare Pada Balita Di Wilayah Kerja Puskesmas Sawang Kabupaten Aceh Selatan Atina Atina; Muhammaf Iqbal Fahlevi; Perry Boy Chandra Siahaan; Zakiyuddin Zakiyuddin; Mardi Fadillah
Public Health and Safety International Journal Vol. 5 No. 02 (2025): Public Health and Safety International Journal (PHASIJ)
Publisher : YCMM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55642/phasij.v5i02.1151

Abstract

Penyakit diare merupakan penyakit endemis yang berpotensi menimbulkan Kejadian Luar Biasa (KLB) dan masih menjadi penyumbamg angka Kematian di Indonesia terutama pada balita (Purnamisih dan putriyanti, 2022). Penelitian ini adalah untuk mengetahui faktor –faktor yang berhubungan dengan kejadian diare pada balita berdasarkan variabel terutama pengelolaan sampah, penyediaan air bersih, mencuci tangan pakai sabun, sikap, pengetahuan diwilayah kerja puskesmas sawang, Aceh Selatan. Metode statistik dan multivariant digunakan dalam penelitian ini. Populasi dalam penelitian berjumlah 155 balita dari 14 desa dengan umur 12-59 bulan atau 1-5 tahun dengan sampelnya 60 balita tersebut. Teknik pengambilan sampel dilakukan dengan menggunakan simple random sampling. Analisis data dilakukan dengan menggunakan uji c-square unvariant dan bivariant. Hasil penelitian menjelaskan bahwa ada hubungan diare dengan sikap (p-value = 0,000). Terdapat ada hubungan pengelolaan sampah terhadap diare (p-value = 0,004). Terdapat ada hubungan mencuci tangan dengan diare (p-value = 0,000). Tidak ada hubungan diare dengan penyediaan air bersih (p-value = 0,133) dan tidak ada hubungan diare dengan pengetahuan ibu (p-value = 0,796). Kesimpulannya yaitu terdapat hubungan antara sikap ibu, pengelolaan sampah terhadap diare, mencuci tangan pakai sabun. Sedangkan penyediaan air bersih dan pengetahuan ibu tidak berhubungan. Penulis menyarankan agar setiap orang tua terkhusus ibu menerapkan pola hidup sehat dalam keluarga itu sangat penting, terutama dalam hal kebersihan agar tidak mudah anak-anak terkena diare.
Relationship Between the Nurse’s Role as an Educator and Healthy Latrine Ownership Yulizar Yulizar; Muhammad Iqbal Fahlevi; Meutia Faradhiba; Ihsan Murdani; Maiza Duana; TM Rafsanjani; Perry Boy Chandra Siahaan
Jurnal IPTEK Bagi Masyarakat Vol 6 No 2 (2026)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/j-ibm.v6i2.1900

Abstract

Healthy latrine ownership is an important component of basic sanitation. In Aceh Barat Daya District, access to healthy latrines remains a challenge. This study aimed to analyze the relationship between the nurse’s role as an educator and healthy latrine ownership. A cross-sectional design was used with 81 household respondents. Bivariate analysis employed the chi-square test with continuity correction. Healthy latrine ownership was found among 18 of 56 respondents (32.1%) who rated the nurse’s educator role as good and among 2 of 25 respondents (8.0%) who rated it as poor. A statistically significant association was found between the nurse’s role as an educator and healthy latrine ownership (p = 0.040). Based on the 2 × 2 table, the odds ratio was 5.45 (95% CI: 1.16–25.66). These findings indicate an association rather than a causal relationship. Strengthening the capacity of community nurses as educators and collaboration with environmental health workers within the Community-Based Total Sanitation (STBM) program may be considered for evaluation in future intervention or longitudinal studies.