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All Journal J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Perry Boy Chandra Siahaan
Universitas Teuku Umar
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THE EFFECT OF SERVICE QUALITY AT CND MEULABOH HOSPITAL ON THE SATISFACTION LEVEL OF INPATIENTS PARTICIPATING IN JKN 2024 Shazia Putri Hazima; Safrizal; Teungku Nih Farisni; Perry Boy Chandra Siahaan; Maiza Duana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 2 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i2.1847

Abstract

The influence of service quality on the satisfaction of inpatients participating in National Health Insurance (JKN) is very important to explain. Community demands for quality health services are increasing. Therefore, RSUD must improve the quality of services provided, including dimensions’ tangible, reliability, responsiveness, assurance, and empathy. This study aims to analyze the influence of service quality on the level of satisfaction of inpatients participating in National Health Insurance (JKN) at Cut Nyak Dhien Hospital, Meulaboh. This research used a cross-sectional design with a quantitative approach, data collection techniques via questionnaires, with a population of 7,839 and a sample of 106 inpatient respondents. The research results show that service quality has an important role in determining patient satisfaction. The results of multiple linear regression tests show that service quality simultaneously influences patient satisfaction, with a coefficient of determination of 33.2%. Good service quality can increase patient satisfaction, while poor service quality can reduce patient satisfaction. The results of this research can be used as consideration to improve the quality of service at Cut Nyak Dhien Hospital, Meulaboh and increase the satisfaction of inpatients who are JKN participants.
Overview of the Implementation of the Early Warning Alert Response System (EWARS) at the Suak Ribee Public Health Center, West Aceh District Mardi Fadillah; Onetusfifsi Putra; Perry Boy Chandra Siahaan
J-Kesmas: Jurnal Fakultas Kesehatan Masyarakat (The Indonesian Journal of Public Health) Vol 12, No 2 (2025): October 2025
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/j-kesmas.v12i2.14870

Abstract

The Early Warning Alert and Response System (EWARS) is an important system for early detection and response to extraordinary events (KLB) in health facilities. The Suak Ribee Public Health Center has implemented EWARS, but evaluation of its implementation and operational challenges is still needed. This study aims to analyze the accuracy and completeness of EWARS reporting at the Suak Ribee Public Health Center and to identify challenges and strategies for improving the quality of the system. A descriptive study was conducted through observation and interviews with surveillance officers at the Suak Ribee Public Health Center. EWARS report data for the 2022–2024 period were analyzed quantitatively for accuracy and completeness, and qualitatively to identify obstacles and recommendations for improvement. The accuracy and completeness of reporting reached 100% every year, demonstrating the consistency and effectiveness of the reporting system. The main challenges encountered are limited internet connectivity and funding support, which could potentially affect the sustainability of the system. Improvement strategies include implementing a hybrid offline-online reporting system, increasing human resource capacity through training and clear SOPs, and collaborating with the Health Office, NGOs, and the private sector for operational and funding support. Although reporting is already optimal, improvements in infrastructure, funding, and human resource capacity are still needed to maintain the sustainability of EWARS. The implementation of these strategies can strengthen the surveillance system, support early detection, and improve the response to outbreaks in the working area of the Suak Ribee Public Health Center.
Co-Authors Maiza Duana Mardi Fadillah Onetusfifsi Putra Safrizal - Shazia Putri Hazima Teungku Nih Farisni