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All Journal Sains Manajemen:Jurnal Manajemen UNSERA JITU : Journal Informatic Technology And Communication Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial International Journal of Economics, Management, Business, and Social Science Ilomata International Journal of Social Science Jurnal Akuntansi dan Keuangan Jurnal Pengabdian Masyarakat Indonesia (JPMI) e-Jurnal Apresiasi Ekonomi Sinergi International Journal of Management and Business Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Gudang Jurnal Pengabdian Masyarakat Jurnal Accounting Information System (AIMS) JAMBIS : Jurnal Administrasi Bisnis BISMA: Bimbingan Swadaya Masyarakat Jurnal Pengabdian Masyarakat Bidang Akuntansi, Manajemen & Ekonomi Global Economics: International Journal of Economic, Social and Development Sciences
Mohammad Sofyan
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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PELATIHAN APLIKASI JASP BAGI PENELITI PERKUMPULAN DOSEN PENELITI INDONESIA Mohammad Sofyan; Dedeh Maryani; Siti Zulaika; Ikhbaluddin
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 2 No. 1 (2023): Februari : Jurnal Pengabdian Masyarakat Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v2i1.1142

Abstract

Permasalahan yang dihadapi oleh dosen peneliti yang tergabung dalam DPD Perkumpulan Dosen Peneliti Indonesia (PDPI) Kabupaten Sumedang adalah belum semuanya mampu dan memahami bagaimana tahapan-tahapan dalam mengolah data penelitian yang akan di jadikan artikel untuk di publikasikan sebagai beban kerja dosen peneliti selain mengajar dan juga sebagai dasar menjadi dosen pembimbing mahasiswa tingkat akhir dengan pendekatan metode kuantitatif, karena peneliti di PDPI sekaligus Dosen IPDN Jatinangor. Tujuan dari kegiatan ini adalah untuk memfasilitasi dosen peneliti dalam meningkatkan kualitas penelitian dan meningkatkan kemampuan dosen peneliti dalam mengolah data serta menghasilkan artikel dengan metode kuantitatif. Hasil Pelatihan dapat menambah pengetahuan tentang manfaat penggunaan aplikasi JASP yang berguna untuk mengolah data yang dperlukan serta juga dapat diimplimentasikan untuk keperluan karya tulis ilmiah dan membimbing tugas akhir mahasiswa yang menggunakan pendekatan metode penelitian kuantitatif.
CUSTOMER RELATIONSHIP MARKETING DI RAMAYANA DEPARTEMENT STORE PADA MASA PANDEMIC COVID-19 Rahmawati, Nur Fitri; Toana, Rangga Dalu Aji; Sofyan, Mohammad
Jurnal Apresiasi Ekonomi Vol 9, No 3 (2021)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (192.555 KB) | DOI: 10.31846/jae.v9i3.425

Abstract

he Covid 19 pandemic has hit the economy and business globally, one of which is the Ramayana Department Store where sales have decreased. It is necessary to have a customer relationship marketing strategy to maintain customer loyalty which leads to increased sales. The purpose of this study is to analyze the customer relationship marketing strategy implemented by the Ramaya Department Store. The method used is a qualitative method. The results of the research show that member loyalty programs are less attractive due to lack of promotion and slow customer service response.
Training of Trainer Pengolahan dan Analisis Data dengan Aplikasi Eviews dan JASP Mohammad Sofyan; Charly Marlinda; Satriadi Satriadi
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 1 (2023): Februari : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i1.39

Abstract

Permasalahan yang dihadapi oleh dosen adalah belum semuanya mampu dan memahami bagaimana tahapan-tahapan dalam mengolah data penelitian yang akan di jadikan artikel untuk di publikasikan sebagai beban kerja dosen selain mengajar. Tujuan dari kegiatan ini adalah untuk memfasilitasi dosen dalam meningkatkan kualitas penelitian dan meningkatkan kemampuan dosen dalam mengolah data serta menghasilkan publikasi. Pelaksanaan Training of Trainer yang diikuti oleh 50 dosen pembimbing dilakukan dengan pendekatan pelatihan langsung menggunakan komputer yang telah diinstall Aplikasi Eviews Versi 12 dan JASP versi 0.16.3. Pelaksanaan Training of Trainer dengan menggunakan aplikasi Eviews dan JASP dapat disimpulkan bahwa pada prinsipnya peserta cukup semangat dan antusias mengikuti pelatihan tersebut, dengan adanya pelatihan seperti ini mereka dapat menambah pengetahuan tentang manfaat penggunaan aplikasi Eviews dan JASP. Aplikasi ini berguna untuk mengolah data yang dperlukan serta juga dapat diimplimentasikan untuk keperluan karya tulis ilmiah dan membimbing tugas akhir.
The Effect of Exchange Value and Inflation on Non-Oil and Gas Export Value Period 2015 – 2021 Albinia, Sava; Sofyan, Mohammad
Sinergi International Journal of Management and Business Vol. 1 No. 1 (2023): May 2023
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijmb.v1i1.1

Abstract

This study aims to analyze the effect of Exchange Rates and Inflation on the Value of Non-Oil and Gas Exports. The independent variables used in this research are the Exchange and Inflation rates. The dependent variable used is the value of Indonesia's Non-Oil and Gas Exports. Data collection uses secondary data obtained from Badan Pusat Statistik and Bank Indonesia period 2015-2021, the data is analyzed using multiple linear regression analysis which is processed using the Eviews program version 12. The results of this study indicate that the variables Exchange Rate and Inflation affect Export Value Non-Oil and Gas. The Exchange Rate does not affect the Non-Oil and Gas Exports Value. The Inflation Rate affects the Value of Non-Oil and Gas Exports.
The Effect of Cash Ratio, Debt to Equity Ratio, Total Asset Turnover, Return on Asset and a Firm Size on Dividend Payout Ratio at Bank Persero Listed in IDX High Dividend 20 Period 2018-2021 Virandani; Sofyan, Mohammad
Sinergi International Journal of Management and Business Vol. 1 No. 1 (2023): May 2023
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijmb.v1i1.2

Abstract

Several state-owned banks experienced drastic profit declines in 2000. However, these banks still provided a high percentage of dividends to their shareholders. This prompted the author's interest to analyze the effect of the cash ratio, debt to equity ratio, total asset turnover, return on assets and firm size on the dividend payout ratio of state-owned banks listed in IDX High Dividend 20 in the 2018-2021 period. This research is a quantitative research, with multiple linear regression data analysis techniques using the EViews 12 application as a data processing tool. The data used is secondary data, with the sample being the financial statements of state-owned banks listed in the IDX High Dividend 20 in the 2018-2021 period. The results of the study indicate that cash ratio, debt to equity ratio, total asset turnover, return on assets and firm size simultaneously have a significant effect on the dividend payout ratio of state-owned banks listed in IDX High Dividend 20 in the 2018-2021 period, with a significance level of 97.14%. Partially, however, cash ratio, debt to equity ratio, total asset turnover and return on assets have no significant effect on the dividend payout ratio, except for firm size which partially has a significant effect of 0.7143 on the dividend payout ratio of state-owned banks listed in IDX High Dividend 20 in the 2018-2021 period with a significance level of more than 95%. Prospective investors can use the size of a state-owned bank as a standard in determining the right state-owned bank to invest in, because the larger the size of the state-owned bank, the greater the percentage of dividends it distributes to its shareholders.
Pelatihan Olah Data Penelitian Kuantitatif Menggunakan Aplikasi Olahdata Statistik SPSS, AMOS, JASP, EVIEWS, Dan SMART-PLS kepada Dosen Dan Mahasiswa STIE Ganesha Sofyan, Mohammad; Saefullah, Aep
Gudang Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2025): GJPM - JANUARI
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjpm.v3i1.1414

Abstract

Pelatihan olah data penelitian kuantitatif merupakan salah satu bentuk pengabdian kepada masyarakat yang bertujuan untuk meningkatkan kompetensi akademik dosen dan mahasiswa dalam analisis data. Kegiatan ini dilaksanakan di STIE Ganesha dengan fokus pada penggunaan aplikasi statistik seperti SPSS, AMOS, JASP, EVIEWS, dan SMART-PLS. Metode pelaksanaan mencakup ceramah interaktif, praktik langsung, diskusi kelompok, serta uji kompetensi guna memastikan pemahaman peserta. Hasil pelatihan menunjukkan bahwa 90% peserta memahami dasar penggunaan aplikasi statistik, sementara 85% berhasil menyelesaikan studi kasus dengan baik. Kendala utama yang dihadapi adalah perbedaan tingkat pemahaman peserta dan keterbatasan waktu untuk eksplorasi mendalam pada aplikasi tertentu. Umpan balik peserta menunjukkan antusiasme yang tinggi dan menyarankan adanya pelatihan lanjutan dengan fokus yang lebih spesifik. Dengan demikian, pelatihan ini berhasil meningkatkan kompetensi analisis data kuantitatif bagi peserta dan diharapkan dapat menjadi program berkelanjutan dalam mendukung kualitas penelitian akademik di STIE Ganesha.
MODERASI GENDER DALAM HUBUNGAN KUALITAS LAYANAN DAN KEPUASAN NASABAH: STUDI KASUS CUSTOMER SERVICE BANK BRI DI INDONESIA SOFYAN, MOHAMMAD; RUMIKI, DJURAIDJ; MUSADAT, IRFAN ACHMAD; NURHIDAYATI, NININ
JURNAL AKUNTANSI DAN KEUANGAN Vol 13 No 2 (2024): Jurnal Akuntansi dan Keuangan
Publisher : Fakultas Ekonomi Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jak.v13i2.3970

Abstract

This study aims to analyze the impact of service quality dimensions on customer satisfaction at Bank BRI, focusing on five dimensions of service quality: Tangibles, Empathy, Responsiveness, Reliability, and Assurance. The study uses a quantitative method with data analysis employing Partial Least Squares Structural Equation Modeling (PLS-SEM) and involves 140 Bank BRI customer respondents from across Indonesia. The results indicate that the dimensions of Assurance, Tangibles, Reliability, Responsiveness, and Empathy significantly affect customer satisfaction. This study also examines the moderating role of customer service gender in the relationship between service quality dimensions and customer satisfaction, which shows a small effect with an f² value of 0.009, indicating that gender does not significantly impact this relationship. Based on these findings, it is recommended that Bank BRI improve service quality by focusing on physical elements and customer service competencies, as well as enhancing the Empathy dimension to increase overall customer satisfaction. This study provides important insights for bank management in efforts to enhance customer satisfaction and loyalty through improved service quality.
Analisis Profitabilitas Bank BUMN Indonesia Tahun 2013 - 2023 Musadat, Irfan Achmad; Aprianti, Vika; Sofyan, Mohammad
Jurnal Accounting Information System (AIMS) Vol. 8 No. 1 (2025)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/aims.v8i1.1161

Abstract

Banking serves as an intermediary institution that supports the economy through financing for consumption and production. Post-Covid-19, banks have assisted businesses through credit restructuring and new loan disbursements but face challenges in maintaining credit quality and preventing NPL increases amid the global economic slowdown. Investment, which is expected to drive economic growth, remains limited. Bank Mandiri, BRI, BNI, and BTN play strategic roles with different focuses: Mandiri on corporate and retail financing, BRI in the micro and SME sectors, BNI with a strong international network, and BTN in housing finance. Each bank implements specific strategies to maintain credit quality and profitability. Indonesia’s economic growth has fluctuated over the past decade, with a sharp decline in 2020 due to the pandemic, followed by moderate recovery in 2021-2022. Bank profitability, measured by ROA, is a key indicator of financial performance. This study employs a descriptive method to analyze profitability ratios, enabling a comprehensive evaluation of factors such as credit restructuring, growth strategies, and risk management. This analysis provides insights into profitability trends and the challenges banks face in maintaining stability and growth in Indonesia’s financial sector.
Enhancing Financial Management Practices of Small and Medium Enterprises (SMEs) through the SI-APIK Application: A Community Service Approach in Jakarta Sofyan, Mohammad; Kumala, Ratih
Bisma : Bimbingan Swadaya Masyarakat Vol. 6 No. 4 (2024): October 2024
Publisher : STAI Miftahul ULa Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59689/bisma.v1i1.151

Abstract

This community service program aimed at enhancing the financial management practices of Small and Medium Enterprises (SMEs) in Jakarta through the SI-APIK application. The program addressed the challenges SMEs face in managing their finances by providing targeted training and hands-on use of the SI-APIK application, designed to help businesses maintain accurate financial records in accordance with SAK-EMKM standards. The intervention resulted in a significant improvement in financial literacy, with 75% of participants gaining a clear understanding of financial reporting standards. Furthermore, 90% of the SMEs adopted the SI-APIK application for regular financial transaction recording, and 60% of participants reported improved access to financing due to more transparent financial documentation. The study demonstrated that digital financial tools, when combined with financial literacy training, can significantly enhance the financial management capabilities of SMEs, contributing to better decision-making, business growth, and financial sustainability. The study also identified areas for improvement, including the need for ongoing digital literacy training and follow-up support to ensure long-term adoption of digital tools.
Optimalisasi MindMap Dalam Efektivitas Belajar Mengajar Jaja Suteja; Mohammad Sofyan; Munawar Asikin; Jahidah, Nurul Siti
Gudang Jurnal Pengabdian Masyarakat Vol. 2 No. 2 (2024): GJPM - Juli s/d Desember
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjpm.v2i2.719

Abstract

Pengabdian ini bertujuan untuk sharing optimalisasi MindMap dalam efektivitas belajar mengajar, dengan metode pengabdian secara online yang dihadiri oleh 293 orang peserta dari 25 Provinsi. Hasil pengabdian menunjukkan bahwa mindmap secara efektif dalam pembelajaran, guru/pengajar dapat menciptakan lingkungan yang mendukung eksplorasi kreatif, kolaborasi, dan pemahaman yang dalam bagi siswa/mahasiswa. Mindmap tidak hanya menjadi alat untuk mengajar dan belajar, tetapi juga untuk mengembangkan keterampilan berpikir siswa/mahasiswa secara holistik. Membantu menggambarkan hubungan antara konsep-konsep yang kompleks secara visual. Ini membantu siswa untuk memahami dan mengingat informasi dengan lebih baik daripada hanya membaca teks atau catatan. Dengan menggunakan warna, gambar, dan simbol, dapat merangsang kreativitas siswa/mahasiswa dalam memproses informasi. Hal ini dapat meningkatkan keterlibatan siswa/mahasiswa dalam pembelajaran dan membuatnya lebih menyenangkan. Struktur visual mindmap mempermudah siswa/mahasiswa untuk mengingat informasi karena dapat mengaitkan konsep-konsep dengan gambaran keseluruhan yang di buat.
Co-Authors Aep Saefullah Albinia, Sava Andrayanti, Iin Aprianti, Vika Ayu, Renisya Cantika, Dinda Ayuni Charly Marlinda Cundo Harimurti Dedeh Maryani Deni Sutisna Fitria, Dini Irma Harimurti, Cundo Ikhbaluddin Irfan Achmad Musadat Jaja Suteja Jati, Dwi Astuti Sekar Jayawarsa, A.A. Ketut Kumala, Ratih Marlina Marlina Mawarni, Resa Munawar Asikin Musennif Zeynaddin Shabanov Muthi’ah, Firyal Luthfi Nurhidayati, Ninin Nurul Siti Jahidah Pandoyo Pandoyo Rahmawati, Nur Fitri Rodhiyah RUMIKI, DJURAIDJ Satriadi Satriadi Siti Zulaika Soleh Soleh Soleh Tjiptadi Toana, Rangga Dalu Aji Virandani Witanto, Karina Levina