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All Journal Jurnal Pariwisata Pesona Jurnal Kawistara : Jurnal Ilmiah Sosial dan Humaniora Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Kepariwisataan TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Social Research Journal of Comprehensive Science Gema Wisata CONSEN: Indonesian Journal of Community Services and Engagement LACULTOUR: Journal of Language and Cultural Tourism International Journal of Applied Research in Tourism and Hospitality Eduvest - Journal of Universal Studies Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Enrichment: Journal of Multidisciplinary Research and Development Jurnal Global Ilmiah Jurnal Kawistara JECOM Journal of Applied Science in Tourism Destination TRJ (Tourism Research Journal) Journal of Travel and Leisure
Putu Surya Laksana Rahjasa
Politeknik Pariwisata Bali
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Contribution of Dark Tourism in Preserving Collective Memory and Strengthening Local Tourism at the Bajra Sandhi Monument, Bali Anak Agung Ayu Ratih Kesumadewi; Putu Surya Laksana Rahjasa; I Gede Ngurah Primanda S Rahadiarta
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 2 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v1i2.1650

Abstract

This study examines the role of the Bajra Sandhi Monument as a dark tourism destination, highlighting its contribution to collective memory and cultural tourism in Bali. The monument serves as a site of historical education, presenting narratives of Bali’s struggle against colonialism through dioramas and reflective spaces. It strengthens collective memory by fostering awareness of historical events and cultural identity among visitors and locals. Additionally, the monument enhances Bali’s cultural tourism by offering a meaningful alternative to its natural attractions, integrating historical and cultural narratives. Despite its benefits, the monument faces challenges such as the risks of commercialization, which could diminish its historical significance. To address this, sustainable management practices are recommended, alongside adopting digital storytelling technologies to enrich the visitor experience. Involving local communities in its preservation ensures stronger cultural ownership, while future research can explore its influence on international perceptions of Bali's history. The Bajra Sandhi Monument exemplifies the potential of dark tourism to balance cultural preservation and tourism development.
Framing Overtourism and Spatial Exploitation in Bali: Media Perspectives on Environmental Carrying Capacity Putu Surya Laksana Rahjasa
Journal of Social Research Vol. 5 No. 4 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i4.3061

Abstract

Overtourism in Bali, particularly in the regions of Badung, Denpasar, and Ubud, has become a growing concern, as it significantly impacts the environment, infrastructure, and cultural integrity of the destination. This research aims to analyze how the media frames the issue of overtourism in these regions, emphasizing spatial exploitation and environmental carrying capacity. The objective is to examine how the media highlights the environmental, social, and cultural pressures of overtourism, and how different actors—such as the government, tourism industry, and local communities are portrayed in the discourse. A qualitative approach with framing analysis was employed, using news reports from credible international and national media sources between 2023 and 2025. The findings reveal that Badung is framed as the epicentre of overtourism, with issues of congestion and pollution, while Denpasar is viewed through the lens of urbanization challenges. Ubud's framing focuses on cultural commercialization and the loss of traditional identity. The media often offers solutions such as tourism taxes, better spatial regulations, and diversifying tourism destinations to reduce pressures on the most affected areas. The study concludes by providing recommendations for sustainable tourism policies, emphasizing the importance of carrying capacity management, better spatial planning, and tourism diversification to preserve Bali's environment and cultural heritage.
Dinamika Permintaan Gen-Z terhadap Produk Wisata Minat Khusus Nature Based Tourism dan Wellness Tourism di Ubud Bali Putu Surya Laksana Rahjasa; Mario Januadi Astrawan Isak; Ni Kadek Didik Bela Krisna; Stefanus Tata Krisnanda
Jurnal Global Ilmiah Vol. 3 No. 6 (2026): Jurnal Global Ilmiah
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/jgi.v3i6.352

Abstract

Pergeseran tren pariwisata global menuju pengalaman yang lebih personal dan berorientasi pada kesejahteraan mendorong meningkatnya minat terhadap wisata berbasis alam dan kesehatan, khususnya di kalangan Generasi Z (Gen Z). Penelitian ini bertujuan untuk menganalisis motivasi, pengalaman, dan peran media sosial dalam dinamika permintaan Gen Z terhadap nature-based tourism dan wellness tourism di Ubud, Bali. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus. Data dikumpulkan melalui wawancara mendalam dengan wisatawan Gen Z, penyedia jasa wellness, dan agen perjalanan daring (OTA), serta didukung observasi partisipan. Analisis dilakukan secara tematik untuk mengidentifikasi pola motivasi dan perilaku wisata. Hasil penelitian menunjukkan bahwa motivasi utama Gen Z didorong oleh kebutuhan akan kesejahteraan mental, pelepasan stres, dan pencarian keseimbangan hidup (push factors), yang diperkuat oleh daya tarik alam dan atmosfer spiritual Ubud (pull factors). Pengalaman yoga dan spa memberikan dampak positif terhadap kesejahteraan fisik dan emosional. Media sosial berperan penting dalam tahap pencarian informasi dan pembentukan ekspektasi perjalanan, meskipun keputusan akhir tetap mempertimbangkan aspek harga dan nilai.
Sustainable Tourism Development in Nusa Penida: Inclusive, Digital, and Sustainable Strategies Putu Surya Laksana Rahjasa; Made Darmiati; Made Artajaya; I Gede Ngurah Primanda S Rahadiarta; Ni Putu Evi Wijayanti; Putu Ayu Aryasih
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52221

Abstract

This study analyses the potential, challenges, and strategies for sustainable tourism development in Nusa Penida through a SWOT approach supported by field observations and semi-structured interviews. This study uses a descriptive qualitative method with data collected from field practice activities of students of the Travel and Tourism Business Study Program, Bali Tourism Polytechnic, in June 2025. The SWOT analysis was formulated into an IFAS and EFAS matrix, and validated by triangulation using literature and reports from relevant agencies. The results show that Nusa Penida has key strengths in the form of iconic natural beauty and strong local cultural potential, but faces serious challenges such as limited infrastructure, minimal public facilities, limited human resource capacity, and pressure on the environment. The IFAS and EFAS results place Nusa Penida in the aggressive quadrant, indicating the need to leverage internal strengths to capture significant external opportunities. Recommended development strategies include strengthening infrastructure and safety, digitizing tourism services, developing inclusive tourism packages, increasing local human resource capacity, and community-based environmental conservation. With a collaborative and sustainable approach, Nusa Penida has the potential to become a leading tourist destination that is resilient, inclusive, and adaptive to the dynamics of global tourism.
IMPLEMENTASI BUDAYA PELAYANAN PUBLIK PADA LAYANAN PASPOR BAGI WISATAWAN DI KANTOR IMIGRASI NGURAH RAI Tania Audrey Sujanto; Made Artajaya; Putu Surya Laksana Rahjasa
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 9 No. 2 (2026)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v9i2.117724

Abstract

Quality public service is a key factor in improving satisfaction, including for tourists arranging their passports. This study analyses the implementation of public service culture in passport services for domestic tourists at the Ngurah Rai Class I Special Immigration Office. A descriptive qualitative method with a single-case design was applied, involving 15 purposively selected informants consisting of 4 officers and 11 tourist applicants. Data were gathered through observation, in-depth interviews, and documentation, then analysed through reduction, display, and conclusion drawing, and validated through triangulation. The findings reveal an uneven pattern: system-backed values of responsibility and equality have become institutionalised, whereas professionalism, friendliness, and transparency, which depend on personal interaction, remain inconsistent, especially at peak hours. The study frames passport processing as part of the tourist's pre-travel experience, so that the service culture of immigration offices helps shape the first impression of the journey.
Open Trip and Backpacker Tourism Trends in the Digital Era: A Review of the Literature and Implications for Travel Businesses Putu Surya Laksana Rahjasa
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 6 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i6.460

Abstract

The emergence of digital technology and social media has fundamentally changed the landscape of the tourism industry, particularly in facilitating community-based collective travel practices such as open trips and backpacker tourism. This study aims to map the latest trends, characteristics of tourists, and business implications of this phenomenon through a scoping review approach based on the PRISMA-ScR framework. A total of 30 internationally indexed scientific articles (2020–2024) were systematically analyzed to explore the interaction between digital communities, online travel platforms, and the influence of travel influencers on the behavior of Millennial and Gen Z travelers. and open. On the other hand, the existence of conventional travel agents faces the challenge of disintermediation, but at the same time opens up opportunities for strategic collaboration with online communities and micro-influencers to develop narrative-based and community-based tour packages. The results of the research provide a conceptual contribution to the digital tourism literature and offer practical implications for industry players to adopt hybrid business models that are adaptive, inclusive, and relevant to today's digital tourism dynamics. Advanced research suggestions include an in-depth exploration of community business model design as well as the integration of artificial intelligence in personalized travel planning and recommendations.
PERSEPSI WISATAWAN POLANDIA TERHADAP KUALITAS PELAYANAN AIRPORT REPRESENTATIVE PANORAMA DESTINATION BALI Yulio Fernando; Dewa Gede Ngurah Byomantara; Putu Surya Laksana Rahjasa
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 1 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : P3M Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v3i1.1489

Abstract

This research contains one main question, namely how Polish tourists perceive the service quality of Panorama Destination Bali's representative airport. Furthermore, the aim of this research is to determine the perceptions of Polish tourists regarding the quality of presentation airport services at Panorama Destination Bali. The method used in this research is quantitative descriptive. The data collection technique was carried out through observation with a sample of 100 respondents. Data collection was carried out by distributing questionnaires offline using a Google form, which then created a quick response code (QR) on the Google form. The results of the research show that the results of descriptive analysis testing regarding tourists' perceptions of the service quality of Airport Representative Panorama Destination Bali are included in the good category, this shows that Airport Representative Panorama Destination Bali is able to provide good service to tourists.
Contribution of Dark Tourism in Preserving Collective Memory and Strengthening Local Tourism at the Bajra Sandhi Monument, Bali Anak Agung Ayu Ratih Kesumadewi; Putu Surya Laksana Rahjasa; I Gede Ngurah Primanda S Rahadiarta
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 2 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : P3M Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v1i2.1650

Abstract

This study examines the role of the Bajra Sandhi Monument as a dark tourism destination, highlighting its contribution to collective memory and cultural tourism in Bali. The monument serves as a site of historical education, presenting narratives of Bali’s struggle against colonialism through dioramas and reflective spaces. It strengthens collective memory by fostering awareness of historical events and cultural identity among visitors and locals. Additionally, the monument enhances Bali’s cultural tourism by offering a meaningful alternative to its natural attractions, integrating historical and cultural narratives. Despite its benefits, the monument faces challenges such as the risks of commercialization, which could diminish its historical significance. To address this, sustainable management practices are recommended, alongside adopting digital storytelling technologies to enrich the visitor experience. Involving local communities in its preservation ensures stronger cultural ownership, while future research can explore its influence on international perceptions of Bali's history. The Bajra Sandhi Monument exemplifies the potential of dark tourism to balance cultural preservation and tourism development.
Exploring the Role of Accommodation Contracting in Travel Agent Service Delivery Galih Prasasti; Teguh Hadisukarno; Putu Surya Laksana Rahjasa
Jurnal Penelitian Pariwisata Vol 9 No 2 (2025): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i2.283

Abstract

This study aims to analyze the effectiveness of the accommodation contracting process in supporting travel agent services, with a case study at EXO Travel Indonesia. The research identifies key issues such as delays in contract finalization, mismatches between contract prices and reservation system entries, and limited internal coordination, all of which can impact service quality and operational efficiency. Using a qualitative approach, data were collected through in-depth interviews, direct observation, and documentation over a six-month period involving 25 respondents from internal teams and hotel partners. The data were analyzed through processes of data reduction, presentation, and conclusion drawing with ongoing verification. Findings reveal that while the contracting process is generally effective, it still faces administrative and communication challenges. Nevertheless, the presence of clear, detailed, and flexible contracts contributes positively to service delivery by enhancing client satisfaction and strengthening relationships with accommodation partners. The study also finds that service effectiveness is significantly supported by the clarity of contractual information and the proactive role of the contracting team in ensuring smooth cross-department coordination. These insights emphasize the importance of a streamlined and collaborative contracting process in delivering efficient and high-quality services within the travel industry. Keywords: effectiveness, contract process, accommodation, travel agent
Co-Authors Anak Agung Ayu Ratih Kesumadewi Apriliani, Khofifah Malika Aspariyanthi, Ni Luh Putu Pradiayu Bei, Theresia Verina Rosari Darmiati, Made Dewa Gede Ngurah Byomantara Febrianto, I Gusti Agung Felix Tonda Galih Prasasti I Gede Made Sukariyanto I Gede Ngurah Primanda S Rahadiarta I Gusti Agung Andika Surya Finardi I Gusti Ngurah Agung Suprastayasa I Putu Utama Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Laurensius Naur Luh Yusni Wiarti Made Artajaya Made Darmiati Mario Januadi Astrawan Isak Naur, Laurensius Ni Kade Juli Rastitiati Ni Kadek Didik Bela Krisna Ni Luh Putu Pradiayu Aspariyanthi Ni Putu Evi Wijayanti Prasasti, Galih Putu Ayu Aryasih Putu Wiwekananda Stefanus Tata Krisnanda Swandewi, Ni Kadek Tania Audrey Sujanto Teguh Hadisukarno Teguh Hadisukarno Winatha, Mahendra Adi Yulio Fernando