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All Journal Alotrop Jurnal Pendidikan dan Ilmu Kimia Justek : Jurnal Sains Dan Teknologi JFL : Jurnal Farmasi Lampung Jurnal FARMAKU (Farmasi Muhammadiyah Kuningan) Jurnal Riset Kefarmasian Indonesia Indonesian Journal of Pharmaceutical Education Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat PHARMACOLOGY, MEDICAL REPORTS, ORTHOPEDIC, AND ILLNESS DETAILS (COMORBID) Jurnal AFAMEDIS Jurnal Farmasi Komunitas Medical Sains : Jurnal Ilmiah Kefarmasian Prosiding SNPBS (Seminar Nasional Pendidikan Biologi dan Saintek) Parapemikir Jurnal Ilmiah Farmasi Jurnal Riset Ilmu Kesehatan Umum dan Farmasi Medical Sains : Jurnal Ilmiah Kefarmasian Jurnal Pengabdian Ikifa
ERNA FITRIANY, ERNA
Akademi Farmasi Mitra Sehat Mandiri Sidoarjo
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences

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GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK EMPUNALA PERIODE MARET – MEI 2023 Priyoherianto, Andri; Fitriany, Erna; Legowo, Deny Budi; Arif, M. Rizky
Jurnal Riset Kefarmasian Indonesia Vol. 6 No. 1 (2024): Jurnal Riset Kefarmasian Indonesia
Publisher : APDFI (Asosiasi Pendidikan Diploma Farmasi Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33759/jrki.v6i1.426

Abstract

 Pharmaceutical services are health services that have an important role in realizing health quality. Pharmaceutical services apart from being a 2 demand for professionalism such as a factor that attracts consumers' interest in purchasing drugs at pharmacies in order to obtain patient satisfaction. The purpose of this study was to describe the level of patient satisfaction with pharmaceutical services at the Empunala Drug store and to improve the quality of pharmaceutical services at the Empunala Drug store. This Research is descriptive non-experimental with incidental sampling, data collection using a questionnaire. The results of the study on the level of patient satisfaction with pharmaceutical services at the Empunala Drug store period March until May 2023 concluded on the Reliability dimension is 76%, the Responsiveness dimension is 78%, the Assurance dimension is 78%, the Emphaty dimension is 77%, and the Tangible dimension is 80%.
Co-Authors Achmad Zakyah Al Fauzi Alfulaila Alfulaila Andri Priyoherianto Arif, M. Rizky Budi L, Deny Budi Legowo, Deny Cikra Ikhda Nur Hamidah Safitri Damayanti, Winda Deny Budi L Deny Budi L. Deny budi legowo Didik Andito Didik Andito Elly Purwati Fahmi Ardianti Purnawiranita fathul hidayatul Fauzi, Ach Zakyah Al Husna Indah Tri Lestari Indah Tri Lestari indah trilestari Iswandi Iswandi Iswandi Latifiana, Umi Legowo, Deny Budi M. Rizky Arif Masfah Raudlotus S. Masfah Raudlotus Shofiyyah Muflikhatul Umaroh Novia Ariani Novianto Ainul Huri, Muhammad Nurfitriyawatie Nurfitriyawatie Panji Ratih Suci Panji Ratih Suci Panji Ratih Suci, Panji Ratih Prioheriyanto, Andri Puspadina, Valiandri Riski Ramadhan Rizky Arif, M safitri, cikra ikhda Nur Hamidah Supomo Ubaiddillah, Zidan Valiandri puspadina Zakiyatul Hamida Zuanta Pangestuti Zuanta Pangestutik