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All Journal Journal of Education and Learning (EduLearn) Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Organisasi Dan Manajemen Jurnal Pendidikan Terbuka Dan Jarak Jauh AFEBI Accounting Review International Journal of Social Science and Business International Journal of Economics, Business and Accounting Research (IJEBAR) Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat BERNAS: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) Jurnal Kewarganegaraan Jurnal Ekonomi Unram Journal of Community Service (UJCS) Indonesian Journal of Business Analytics (IJBA) Journal of Innovation Research and Knowledge Journal of Student Research Sanskara Akuntansi dan Keuangan Indonesian Journal of Advanced Research (IJAR)
Wildoms Sahusilawane
Universitas Terbuka, Indonesia
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Effect of Service Quality on the Satisfaction Level of Credit Card Customers Kamar, Karnawi; Sahusilawane, Wildoms; Oktawiranti, Anggi; Cakranegara, Pandu Adi; Rahayu, Novi
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7234

Abstract

In the current era of development, the world of technology is in great demand by all people. Information technology has changed business strategy into something very vital. The banking industry sector places information technology as the main element that is integrated into banking activities, production information or in terms of providing banking services. The facility of providing accurate, timely and efficient information is in great demand and much needed in the sophistication of the current information age. The purpose of this study is to analyze effect of service quality on the satisfaction level of credit card customers. The type of research used is descriptive quantitative. The population in this study are 600 credit card users. Thus, the sample in this study are 86 credit card users. The method of analysis used a simple linear regression test. The results show that service quality has a positive and significant effect on the satisfaction level of credit cardcustomers.
Co-Authors Angela Ruban, Angela Cakranegara, Pandu Adi Dadiara, Haryaty Ratanja Dian Rokhmawati Erlin Dolphina Harry Ramadhani Hellen Nanlohy Hesti Yulia Sabono HIARIEY, ARLENE HENNY I Wayan Ruspendi Junaedi Inova Fitri Siregar, Inova Fitri Irawan Irawan Irwan Moridu Irzan Soepriyadi Jayawarsa, A.A. Ketut Judijanto, Loso Karnawi Kamar, Karnawi Lilian Sarah Hiariey Margiyono Suyitno MAURITZ PANDAPOTAN MARPAUNG Mawardi Mawardi Meitha Monita Kaihatu Mekar Meilisa Amalia Miftahorrozi, Miftahorrozi Nesti Rostini Romeon Oktawiranti, Anggi P Purwanto Rahayu, Novi Rahmat Jatnika Ramdhan Kurniawan Rio Nanda Puteh Rosa Zulfikhar Rudi Ginting Sari, Ade Risna Sri Hastutik Suhendar Suhendar Sultan Andilah Supiati Supiati Teguh Setiawan Wibowo Utami, Eva Yuniarti Wibowo, Rendi