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All Journal Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Jurnal Ilmu Manajemen (JIMMU) Jurnal Mandiri JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Jurnal Manajemen Dirgantara Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal AbdiMas Nusa Mandiri Indonesian Journal of Society Engagement (IJSE) Jurnal Abdimas Ekonomi dan Bisnis Jurnal Ekonomi Manajemen : Jurnal Ekonomi Matriks Manajemen : Jurnal Ekonomi Jurnal Ekonomi, Bisnis dan Manajemen
Muhammad Abdullah
Fakultas Ekonomi Dan Bisnis, Universitas Nusa Mandiri
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Mathematics Neuroscience Physics Public Health Social Sciences Transportation Other

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Mengelola Keuangan Menggunakan Microsoft Excel Dimasa Pandemi Covid-19 Bagi Pelajar Yayasan Sigma Foundation Sri Rusiyati; Instianti Elyana; Wahid Akbar Basudani; Hary Mulyadi; Muhammad Abdullah; Nurcahyo Kumolo Marsono
Jurnal AbdiMas Nusa Mandiri Vol 3 No 2 (2021): Periode Oktober 2021
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/abdimas.v3i2.2686

Abstract

Menghadapi masa pandemi Covid 19 dan kebijakan pemerintah yang membatasi kegiatan perekonomian masyarakat adalah fenomena baru bagi Indonesia dan seluruh negara di dunia. Aktivitas ekonomi tertunda sehingga meningkatnya permasalahan di masyarakat, diantaranya keuangan dikarenakan tatakelola keuangan masyarakat yang tidak seimbang anatara pemasukan dan pengeluaran akan kebutuhan, untuk dapat Mengelola keuangan dengan tepat penggunaan Microsoft Excel sebagai kontrol keuangan bagi pelajar yayasan Sigma Foundation. Metode kegiatan berupa pelatihan dengan penyampaian materi secara umum kemudian praktek cara input mengelola keuangan menggunakan Microsoft Excel. Melalui kegiatan program pengabdian masyarakat ini diharapkan dapat mengembangkan kemampuannya dalam mengelola keuangan di masa pandemi Covid 19. Dengan menciptakan peluang usaha baru baik produk atau jasa untuk mendapatkan tambahan keuangan, dan mengelola keuangan dengan baik dan benar sesuai dengan kebutuhan serta mempunyai motivasi untuk memperoleh pendapatan tambahan dalam kegiatan sehari-hari maupun kegiatan-kegiatan tertentu yang diadakan Yayasan SIGMA Foundation.
Marketing 4.0 di Ekonomi Digital dengan Pemanfaatan Linktree Bagi Pelajar Panti Sosial Asuhan Anak Putra Setia Pada Yayasan Rukun Istri Sejahtera Sri Rusiyati; Wahid Akbar Basudani; Hary Mulyadi; Muhammad Abdullah; Mutiara Rofingi; Febrianto
Jurnal Abdimas Ekonomi dan Bisnis Vol. 2 No. 1 (2022): Volume 2 Nomor 1 Mei 2022: Jurnal Abdimas Ekonomi dan Bisnis
Publisher : LPPM Universitas Bina Sarana Informatika

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Abstract

Panti Sosial Asuhan Anak Putra Setia merupakan salah satu bagian dari Yayasan Rukun Istri Sejahtera. Yayasan ini bergerak dalam bidang sosial, pendidikan, keagamaan dan kemanusiaan yang didirikan oleh para Istri pejuang pada 19 Mei 1931 dimana tidak hanya memberikan dukungan untuk pendidikan dini namun hingga perkuliahan kepada siswa yang mempunyai prestasi. Siswa Sekolah Menengah Atas atau yang sederajat merupakan salah satu sumber daya manusia yang akan memenuhi kebutuhan industri di masa yang akan datang. Permasalahan yang dihadapi khususnya para pelajar Panti Asuhan tersebut akibat dampak dari pandemi Covid-19 dimana banyak pola penggunaan yang mulai bergeser, yang tadinya secara offline akhirnya pindah ke online dan mempengaruhi pertumbuhan pelajar yang rentan terhadap ketergantungan pada media sosial serta dituntut untuk meningkatkan kreativitas dengan meningkatkan pengetahuan marketing yang dibutuhkan oleh dunia industri di revolusi 4.0 agar dapat beradaptasi dengan perubahan sistem kerja yang ada. Dengan memberikan kegiatan pelatihan tentang Marketing 4.0 di Ekonomi Digital dengan Pemanfaatan Linktree Bagi Pelajar Panti Sosial Asuhan Anak Putra Setia bertujuan untuk mengembangkan pengetahuan dan kreativitas dengan memberikan pelatihan. Metode kegiatan berupa pelatihan dengan penyampaian materi secara umum kemudian praktek cara mengoperasikan Linktree. Pelatihan ini mendapatkan tanggapan yang baik dari mitra dan para peserta sangat antusias serta aktif dalam mengikuti pelatihan dengan menyampaikan pertanyaan-pertanyaan serta pelatihan yang disampaikan sangat bermanfaat para pelajar untuk mencari penghasilan tambahan sendiri baik dalam kegiatan sehari-hari maupun kegiatan-kegiatan tertentu yang diadakan oleh Panti Sosial Asuhan Anak Putra Setia.
Customer Satisfaction and Loyalty Management of Bank Sahabat Sampoerna Branch Kelapa Gading Wahid Akbar Basudani; Valentine Theresia Simamora; Gani Wiharso; Muhammad Abdullah; Hary Mulyadi
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 6 No 2: Desember 2022
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v6i2.215

Abstract

The purpose of this study is to determine whether there is an effect of service quality, customer motivation and customer behavior on customer satisfaction with customer complaints as moderation and its impact on customer loyalty at Bank Sabahat Sampoerna Branch Kelapa Gading This study uses the SEM method with the Smart-PLS application. The number of samples in this study amounted to 52 with the sampling technique of accidental sampling which is included in the type of non-probability sampling where the object in this study is the customer who uses credit facilities at Bank Sahabat Sampoerna Branch Kelapa Gading. The results of this study obtained the endogenous variable Customer Satisfaction (Y) of 0.98 and Customer Loyalty (Z) of 0.97. This indicates that the endogenous latent variable Customer Satisfaction (Y) is strongly influenced by the exogenous variables of Service Quality (X1), Customer Motivation (X2) and Customer Behavior (X3). Meanwhile, the endogenous latent variable of Customer Loyalty (Z) is strongly influenced by 0.97 by the exogenous variables of Service Quality (X1), Customer Motivation (X2) and Customer Behavior (X3) through the mediating variable of Customer Satisfaction (Y).
The Influence Of The Work Environment On Motivation And Their Impact On Employee Performance At Distribution Center The Body Shop Indonesia Muhammad Abdullah
Matriks Jurnal Sosial dan Sains Vol. 3 No. 2 (2022): Matriks : Jurnal Sosial dan Sains
Publisher : Sekolah Tinggi Agama Islam Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2026.97 KB) | DOI: 10.59784/matriks.v3i2.89

Abstract

All companies in the world are currently in a condition affected by the effects of the Covid-19 pandemic that emerged at the end of 2019. The purpose of this study was to determine how the direct influence of the work environment on employee performance, the direct influence of motivation on employee performance, and to determine the effect of the work environment through motivation and its impact on employee performance at The Body Shop Indonesia Distribution Center. The population and sample of the object of this research are all employees who work in the Distribution Center of The Body Shop Indonesia, totaling 39 people. The results of the study indicate that there is a direct and significant influence of the work environment on employee performance, then there is also a direct and significant influence of motivation on employee performance and proves that there is an influence of the work environment through motivation on employee performance at the Distribution Center of The Body Shop Indonesia.
Pengembangan Sumber Daya Manusia Melalui Pengenalan Konsep DISC pada Remaja Panti Asuhan Putra Setia Yayasan Rukun Istri Sejahtera, Jakarta Pusat Wahid Akbar Basudani; Muhammad Abdullah; Ida Zuniarti; Valentine Theresia Simamora
Indonesian Journal of Society Engagement Vol. 4 No. 1: April 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/ijse.v4i1.126

Abstract

This Community Service activity aims to provide socialization and training for teenagers who are under the guidance of the Putra Setia Orphanage, the Rukun Istri Sejahtera Foundation, Central Jakarta where these teenagers need knowledge about personality development with the DISC concept. The method used is to give lectures or direct presentation of material. The DISC concept consists of Dominant, Influence, Steady and Compliant. By knowing the DISC concept, these teenagers can get to know themselves in an effort to develop personality and increase human resources.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KERJA KARYAWAN PT MITRA ANDAL SEJATI Muhammad Abdullah; Lena Rahmi
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 3 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i3.714

Abstract

This research was conducted to find out specifically about the influence of motivation, compensation, and work environment on employee job satisfaction either partially or simultaneously at PT Mitra Andal Sejati. The type of sampling from this study used probability sampling with a simple random sampling technique which produced 95 respondents. In this research, the authors used the proof of data quality test and classic assumption test, after which it continued with the coefficient of determination test and hypothesis testing (t-test and F-test) using SPSS 25 software. The results showed that 1) there is a partial and significant effect of motivational variables on job satisfaction, 2) there is a partial and significant effect of the compensation variable on job satisfaction, 3) there is a partial and significant effect of the work environment variable on job satisfaction, 4) there is a simultaneous and significant effect of the motivational, compensation variable and work environment on employee job satisfaction.
Perspektif Kepuasan Pelanggan PT. Arrazi Ghirah Medika: Peran Fundamental Kualitas Produk Dan Kualitas Pelayanan Dalam Mewujudkannya Widya Raudhatul Hikmah; Jessica Aurelia Wijaya; Azzahra Aulia Hidayah; Raka Anugrah Syaputra; Muhammad Abdullah
Manajemen : Jurnal Ekonomi Vol. 6 No. 1 (2024): Manajemen : Jurnal Ekonomi
Publisher : Program Studi Ekonomi Manajemen Fakultas Ekonomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/manajemen.v6i1.1149

Abstract

Dalam industri pelayanan kesehatan saat ini persaingan sudah sangat kompetitif, penting bagi perusahaan seperti PT. Arrazi Ghirah Medika untuk memastikan kepuasan pelanggan dengan produk berkualitas tinggi dan pelayanan prima. Tujuan penelitian ini adalah untuk mengeksplorasi pengaruh kualitas produk dan pelayanan terhadap kepuasan pelanggan di PT. Arrazi Ghirah Medika, dengan harapan memberikan wawasan bagi perusahaan untuk meningkatkan kualitas produk dan pelayanan mereka guna memastikan kepuasan pelanggan yang lebih baik di masa mendatang. Penelitian ini menggunakan metode probability sampling dengan pendekatan simple random sampling untuk mengambil sampel yang berjumlah 113 orang responden dari populasi konsumen PT. Arrazi Ghirah Medika selama periode Oktober hingga November 2023. Data dikumpulkan melalui penyebaran kuesioner menggunakan platform Google Forms dengan skala likert dari 1 hingga 5. Penelitian ini merupakan studi kuantitatif yang menggunakan pendekatan positivisme filosofis, dimana analisis statistik digunakan untuk menguji hipotesis yang berkaitan dengan hubungan sebab-akibat antara kualitas produk, kualitas pelayanan, dan kepuasan pelanggan. Hasil penelitian menunjukkan bahwa kualitas produk dan kualitas pelayanan memiliki dampak signifikan terhadap kepuasan pelanggan, baik secara parsial maupun simultan. Temuan dalam riset ini juga menunjukkan bahwa meskipun sebagian besar pelanggan puas dan rela merekomendasikan produk dan layanan dari PT. Arrazi Ghirah Medika masih ada masalah yang belum teratasi sepenuhnya seperti keandalan dari kualitas produk maupun keandalan dari kualitas pelayanan, sehingga disarankan agar manajemen terus meningkatkan keandalan produk dengan peningkatan manfaat dari produk dan kualitas layanan seperti keandalan peralatan medis dan teknologi yang digunakan untuk meningkatkan kepuasan pelanggan dan potensi pembelian di masa mendatang
Honda and It’s Dominance in Indonesia: The Unforgettable Key to Customer Satisfaction Eko Oby Purwanto; Muhammad Abdullah; Ati Chandrasari; Ratna Puspita
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

This study aims to explore the relationship between product quality, brand image, purchasing decisions, and customer satisfaction within the context of Honda motorcycle brand. A total of 96 respondents who owned Honda motorcycles in Jakarta participated in the research, employing a non-probability sampling technique, specifically purposive sampling. The research utilized descriptive and inferential analyses, facilitated by the SmartPLS 4.0.9.9 application. The findings revealed several significant relationships: Firstly, both product quality and brand image positively and significantly influence purchasing decisions. Secondly, product quality and brand image also individually contribute positively and significantly to customer satisfaction. Thirdly, purchasing decisions positively and significantly impact customer satisfaction. Furthermore, mediation analysis indicated that product quality and brand image, mediated through purchasing decisions, positively and significantly influence customer satisfaction. This study underscores the critical role of product quality and brand image in shaping purchasing decisions and subsequent customer satisfaction, particularly within the Honda motorcycle brand context. These findings provide valuable insights for marketers and managers aiming to enhance customer satisfaction and brand loyalty.
In-Depth Analysis And Exploration Of Essential Aspects In Employee Performance And Job Satisfaction At PT Paskomnas Niaga Utama Valentine Theresia Simamora; Muhammad Abdullah; Hary Mulyadi; Wahid Akbar Basudani; Gani Wiharso
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the relationship between compensation, work environment, job satisfaction, and employee performance at PT Paskomnas Niaga Utama using a path analysis model with Smart PLS software version 4.1.0.0. The exogenous variables considered are compensation and work environment, while the endogenous variables examined are job satisfaction and employee performance. This research also investigates the mediating role of job satisfaction in the relationship between compensation, work environment, and employee performance. The study utilizes a non-probability sampling approach, specifically a saturated sample of 75 respondents, and adopts a quantitative post facto method. The findings reveal that compensation and work environment have a significant positive impact on job satisfaction and employee performance. Additionally, job satisfaction plays a crucial mediating role in the relationship between compensation, work environment, and employee performance. These results contribute to a deeper understanding of the factors influencing job satisfaction and employee performance within the context of PT Paskomnas Niaga Utama. The practical implications of this research emphasize the importance for companies to prioritize compensation strategies and create conducive work environments to enhance employee satisfaction and performance, ultimately facilitating the achievement of organizational goals. However, it's essential to acknowledge the limitations of the study, such as the reliance on a specific sampling method and the potential for other unexplored variables to influence the outcomes. Further research could address these limitations and provide a more comprehensive understanding of the dynamics at play.
Analysis of Matters Affecting Employee Job Satisfaction at PT Mitra Andal Sejati Muhammad Abdullah
Jurnal Akuntansi, Manajemen dan Ekonomi Vol 25 No 4 (2023): October - December 2023
Publisher : Faculty of Economics and Business, Jenderal Soedirman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jame.2023.25.4.8113

Abstract

This research was conducted to find out specifically about the influence of motivation, compensation, and work environment on employee job satisfaction either partially or simultaneously at PT Mitra Andal Sejati. The type of sampling from this study used probability sampling with a simple random sampling technique which produced 95 respondents. In this research, the authors used the proof of data quality test and classic assumption test, after which it continued with the coefficient of determination test and hypothesis testing (t-test and F-test) using SPSS 25 software. The results showed that 1) there is a partial and significant effect of motivational variables on job satisfaction, 2) there is a partial and significant effect of the compensation variable on job satisfaction, 3) there is a partial and significant effect of the work environment variable on job satisfaction, 4) there is a simultaneous and significant effect of the motivational, compensation variable and work environment on employee job satisfaction.
Co-Authors Andri Rizko Yulianto Asep Rana Purwadi Ati Chandrasari Ati Chandrasari Aurelien, Rafelia Azzahra Aulia Hidayah Budhy Herry Pancasilawan Bunga Amelia Fauziah Dhea Febriana Hamdani Dian Triana Putri Dika Ariska Silviana Dini Yerinda Eko Oby Purwanto Eko Oby Purwanto Erlinda Nafisah Hanan Fariz Maulana Noorend Febrianto Gani Wiharso Gani Wiharso Hary Mulyadi Hary Mulyadi Ida Zuniarti Ida Zuniarti, Ida Instianti Elyana Isad Salsabila Nadhifa Jannah , Zulfatul Jesisca Rinjani Jessica Aurelia Wijaya Kharisma Dewi Yasinta Larasati Dwi Lestari Lena Rahmi Mulyadi, Hary Mutiara Rofingi Nurcahyo Kumolo Marsono Oby Eko Purwanto Purwadi, Asep Rana Rafelia Aurelien Raka Anugrah Syaputra Ratna Puspita Ratna Puspita Reza Yuniar Siti Nurhalimah Sri Rusiyati Valentine Theresia Simamora Wahid Akbar Basudani Widya Raudhatul Hikmah Wiwit Fitria Asih Yasinta, Kharisma Dewi Yerinda, Dini