Article Per Year (5 Year)
p-Index From 2020 - 2025
2.908
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen (JIMMU) Jurnal Mandiri Jurnal Manajemen Dirgantara Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal AbdiMas Nusa Mandiri Indonesian Journal of Society Engagement (IJSE) Jurnal Abdimas Ekonomi dan Bisnis Manajemen : Jurnal Ekonomi Matriks Manajemen : Jurnal Ekonomi Jurnal Ekonomi, Bisnis dan Manajemen
Muhammad Abdullah
Fakultas Ekonomi Dan Bisnis, Universitas Nusa Mandiri
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Mathematics Neuroscience Physics Social Sciences Transportation Other

Published : 19 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 19 Documents
Search

 1   2 
Mengelola Keuangan Menggunakan Microsoft Excel Dimasa Pandemi Covid-19 Bagi Pelajar Yayasan Sigma Foundation Sri Rusiyati; Instianti Elyana; Wahid Akbar Basudani; Hary Mulyadi; Muhammad Abdullah; Nurcahyo Kumolo Marsono
Jurnal AbdiMas Nusa Mandiri Vol 3 No 2 (2021): Periode Oktober 2021
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/abdimas.v3i2.2686

Abstract

Menghadapi masa pandemi Covid 19 dan kebijakan pemerintah yang membatasi kegiatan perekonomian masyarakat adalah fenomena baru bagi Indonesia dan seluruh negara di dunia. Aktivitas ekonomi tertunda sehingga meningkatnya permasalahan di masyarakat, diantaranya keuangan dikarenakan tatakelola keuangan masyarakat yang tidak seimbang anatara pemasukan dan pengeluaran akan kebutuhan, untuk dapat Mengelola keuangan dengan tepat penggunaan Microsoft Excel sebagai kontrol keuangan bagi pelajar yayasan Sigma Foundation. Metode kegiatan berupa pelatihan dengan penyampaian materi secara umum kemudian praktek cara input mengelola keuangan menggunakan Microsoft Excel. Melalui kegiatan program pengabdian masyarakat ini diharapkan dapat mengembangkan kemampuannya dalam mengelola keuangan di masa pandemi Covid 19. Dengan menciptakan peluang usaha baru baik produk atau jasa untuk mendapatkan tambahan keuangan, dan mengelola keuangan dengan baik dan benar sesuai dengan kebutuhan serta mempunyai motivasi untuk memperoleh pendapatan tambahan dalam kegiatan sehari-hari maupun kegiatan-kegiatan tertentu yang diadakan Yayasan SIGMA Foundation.
Marketing 4.0 di Ekonomi Digital dengan Pemanfaatan Linktree Bagi Pelajar Panti Sosial Asuhan Anak Putra Setia Pada Yayasan Rukun Istri Sejahtera Sri Rusiyati; Wahid Akbar Basudani; Hary Mulyadi; Muhammad Abdullah; Mutiara Rofingi; Febrianto
Jurnal Abdimas Ekonomi dan Bisnis Vol. 2 No. 1 (2022): Volume 2 Nomor 1 Mei 2022: Jurnal Abdimas Ekonomi dan Bisnis
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Panti Sosial Asuhan Anak Putra Setia merupakan salah satu bagian dari Yayasan Rukun Istri Sejahtera. Yayasan ini bergerak dalam bidang sosial, pendidikan, keagamaan dan kemanusiaan yang didirikan oleh para Istri pejuang pada 19 Mei 1931 dimana tidak hanya memberikan dukungan untuk pendidikan dini namun hingga perkuliahan kepada siswa yang mempunyai prestasi. Siswa Sekolah Menengah Atas atau yang sederajat merupakan salah satu sumber daya manusia yang akan memenuhi kebutuhan industri di masa yang akan datang. Permasalahan yang dihadapi khususnya para pelajar Panti Asuhan tersebut akibat dampak dari pandemi Covid-19 dimana banyak pola penggunaan yang mulai bergeser, yang tadinya secara offline akhirnya pindah ke online dan mempengaruhi pertumbuhan pelajar yang rentan terhadap ketergantungan pada media sosial serta dituntut untuk meningkatkan kreativitas dengan meningkatkan pengetahuan marketing yang dibutuhkan oleh dunia industri di revolusi 4.0 agar dapat beradaptasi dengan perubahan sistem kerja yang ada. Dengan memberikan kegiatan pelatihan tentang Marketing 4.0 di Ekonomi Digital dengan Pemanfaatan Linktree Bagi Pelajar Panti Sosial Asuhan Anak Putra Setia bertujuan untuk mengembangkan pengetahuan dan kreativitas dengan memberikan pelatihan. Metode kegiatan berupa pelatihan dengan penyampaian materi secara umum kemudian praktek cara mengoperasikan Linktree. Pelatihan ini mendapatkan tanggapan yang baik dari mitra dan para peserta sangat antusias serta aktif dalam mengikuti pelatihan dengan menyampaikan pertanyaan-pertanyaan serta pelatihan yang disampaikan sangat bermanfaat para pelajar untuk mencari penghasilan tambahan sendiri baik dalam kegiatan sehari-hari maupun kegiatan-kegiatan tertentu yang diadakan oleh Panti Sosial Asuhan Anak Putra Setia.
Customer Satisfaction and Loyalty Management of Bank Sahabat Sampoerna Branch Kelapa Gading Wahid Akbar Basudani; Valentine Theresia Simamora; Gani Wiharso; Muhammad Abdullah; Hary Mulyadi
Jurnal Mandiri : Ilmu Pengetahuan, Seni, dan Teknologi Vol 6 No 2: Desember 2022
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v6i2.215

Abstract

The purpose of this study is to determine whether there is an effect of service quality, customer motivation and customer behavior on customer satisfaction with customer complaints as moderation and its impact on customer loyalty at Bank Sabahat Sampoerna Branch Kelapa Gading This study uses the SEM method with the Smart-PLS application. The number of samples in this study amounted to 52 with the sampling technique of accidental sampling which is included in the type of non-probability sampling where the object in this study is the customer who uses credit facilities at Bank Sahabat Sampoerna Branch Kelapa Gading. The results of this study obtained the endogenous variable Customer Satisfaction (Y) of 0.98 and Customer Loyalty (Z) of 0.97. This indicates that the endogenous latent variable Customer Satisfaction (Y) is strongly influenced by the exogenous variables of Service Quality (X1), Customer Motivation (X2) and Customer Behavior (X3). Meanwhile, the endogenous latent variable of Customer Loyalty (Z) is strongly influenced by 0.97 by the exogenous variables of Service Quality (X1), Customer Motivation (X2) and Customer Behavior (X3) through the mediating variable of Customer Satisfaction (Y).
The Influence Of The Work Environment On Motivation And Their Impact On Employee Performance At Distribution Center The Body Shop Indonesia Muhammad Abdullah
Matriks Jurnal Sosial dan Sains Vol. 3 No. 2 (2022): Matriks : Jurnal Sosial dan Sains
Publisher : Sekolah Tinggi Agama Islam Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2026.97 KB) | DOI: 10.59784/matriks.v3i2.89

Abstract

All companies in the world are currently in a condition affected by the effects of the Covid-19 pandemic that emerged at the end of 2019. The purpose of this study was to determine how the direct influence of the work environment on employee performance, the direct influence of motivation on employee performance, and to determine the effect of the work environment through motivation and its impact on employee performance at The Body Shop Indonesia Distribution Center. The population and sample of the object of this research are all employees who work in the Distribution Center of The Body Shop Indonesia, totaling 39 people. The results of the study indicate that there is a direct and significant influence of the work environment on employee performance, then there is also a direct and significant influence of motivation on employee performance and proves that there is an influence of the work environment through motivation on employee performance at the Distribution Center of The Body Shop Indonesia.
Pengembangan Sumber Daya Manusia Melalui Pengenalan Konsep DISC pada Remaja Panti Asuhan Putra Setia Yayasan Rukun Istri Sejahtera, Jakarta Pusat Wahid Akbar Basudani; Muhammad Abdullah; Ida Zuniarti; Valentine Theresia Simamora
Indonesian Journal of Society Engagement Vol. 4 No. 1: April 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/ijse.v4i1.126

Abstract

This Community Service activity aims to provide socialization and training for teenagers who are under the guidance of the Putra Setia Orphanage, the Rukun Istri Sejahtera Foundation, Central Jakarta where these teenagers need knowledge about personality development with the DISC concept. The method used is to give lectures or direct presentation of material. The DISC concept consists of Dominant, Influence, Steady and Compliant. By knowing the DISC concept, these teenagers can get to know themselves in an effort to develop personality and increase human resources.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KERJA KARYAWAN PT MITRA ANDAL SEJATI Muhammad Abdullah; Lena Rahmi
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 3 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i3.714

Abstract

This research was conducted to find out specifically about the influence of motivation, compensation, and work environment on employee job satisfaction either partially or simultaneously at PT Mitra Andal Sejati. The type of sampling from this study used probability sampling with a simple random sampling technique which produced 95 respondents. In this research, the authors used the proof of data quality test and classic assumption test, after which it continued with the coefficient of determination test and hypothesis testing (t-test and F-test) using SPSS 25 software. The results showed that 1) there is a partial and significant effect of motivational variables on job satisfaction, 2) there is a partial and significant effect of the compensation variable on job satisfaction, 3) there is a partial and significant effect of the work environment variable on job satisfaction, 4) there is a simultaneous and significant effect of the motivational, compensation variable and work environment on employee job satisfaction.
Perspektif Kepuasan Pelanggan PT. Arrazi Ghirah Medika: Peran Fundamental Kualitas Produk Dan Kualitas Pelayanan Dalam Mewujudkannya Widya Raudhatul Hikmah; Jessica Aurelia Wijaya; Azzahra Aulia Hidayah; Raka Anugrah Syaputra; Muhammad Abdullah
Manajemen : Jurnal Ekonomi Vol. 6 No. 1 (2024): Manajemen : Jurnal Ekonomi
Publisher : Program Studi Ekonomi Manajemen Fakultas Ekonomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/manajemen.v6i1.1149

Abstract

Dalam industri pelayanan kesehatan saat ini persaingan sudah sangat kompetitif, penting bagi perusahaan seperti PT. Arrazi Ghirah Medika untuk memastikan kepuasan pelanggan dengan produk berkualitas tinggi dan pelayanan prima. Tujuan penelitian ini adalah untuk mengeksplorasi pengaruh kualitas produk dan pelayanan terhadap kepuasan pelanggan di PT. Arrazi Ghirah Medika, dengan harapan memberikan wawasan bagi perusahaan untuk meningkatkan kualitas produk dan pelayanan mereka guna memastikan kepuasan pelanggan yang lebih baik di masa mendatang. Penelitian ini menggunakan metode probability sampling dengan pendekatan simple random sampling untuk mengambil sampel yang berjumlah 113 orang responden dari populasi konsumen PT. Arrazi Ghirah Medika selama periode Oktober hingga November 2023. Data dikumpulkan melalui penyebaran kuesioner menggunakan platform Google Forms dengan skala likert dari 1 hingga 5. Penelitian ini merupakan studi kuantitatif yang menggunakan pendekatan positivisme filosofis, dimana analisis statistik digunakan untuk menguji hipotesis yang berkaitan dengan hubungan sebab-akibat antara kualitas produk, kualitas pelayanan, dan kepuasan pelanggan. Hasil penelitian menunjukkan bahwa kualitas produk dan kualitas pelayanan memiliki dampak signifikan terhadap kepuasan pelanggan, baik secara parsial maupun simultan. Temuan dalam riset ini juga menunjukkan bahwa meskipun sebagian besar pelanggan puas dan rela merekomendasikan produk dan layanan dari PT. Arrazi Ghirah Medika masih ada masalah yang belum teratasi sepenuhnya seperti keandalan dari kualitas produk maupun keandalan dari kualitas pelayanan, sehingga disarankan agar manajemen terus meningkatkan keandalan produk dengan peningkatan manfaat dari produk dan kualitas layanan seperti keandalan peralatan medis dan teknologi yang digunakan untuk meningkatkan kepuasan pelanggan dan potensi pembelian di masa mendatang
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Gojek Wilayah Jakarta Erlinda Nafisah Hanan; Dika Ariska Silviana; Fariz Maulana Noorend; Muhammad Abdullah
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1181

Abstract

This study aims to elucidate the relationships and impacts between independent and dependent variables within the context of online transportation services, which have gained significant relevance in the digital age. The independent variables examined are service quality and price, while the dependent variable is customer satisfaction with Gojek in Jakarta. The study population and sample consist of 96 Gojek users from Jakarta, selected through non-probability sampling using purposive sampling techniques. Sample criteria included Gojek service users residing in Jakarta, aged 17 or older, and who have utilized Gojek services in the past month. Data were gathered via questionnaire distribution and analyzed employing linear regression analysis. This study tested three hypotheses: (1) Service quality affects Gojek customer satisfaction in Jakarta; (2) Price influences Gojek customer satisfaction in Jakarta; (3) Both service quality and price together impact Gojek customer satisfaction in Jakarta. Findings reveal that both independent variables exert a positive and significant effect on customer satisfaction, both individually and collectively. The study concludes that enhancements in service quality and appropriate pricing strategies can improve customer satisfaction. The implications of these findings suggest that Gojek management should continue to prioritize improvements in service quality and pricing strategies to sustain and augment customer satisfaction in Jakarta.
Analisis Elemen Kunci Brand Equity Citilink pada Wilayah Tangerang: Evaluasi Mendalam dalam Konteks Industri Penerbangan Asep Rana Purwadi; Kharisma Dewi Yasinta; Dini Yerinda; Rafelia Aurelien; Muhammad Abdullah
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1215

Abstract

This study aims to analyze the brand equity of Citilink in the Tangerang region, focusing on four key dimensions: brand awareness, brand association, brand perceived quality, and brand loyalty. Brand equity is a crucial factor influencing consumer decisions when selecting a brand. A mixed-method approach was employed for this research. The qualitative aspect involved descriptive analysis to systematically describe phenomena related to brand awareness, brand perceived quality, and brand loyalty. The quantitative approach tested hypotheses concerning brand association using the Cochran Q test compared to the Chi-Square table. The sample comprised 96 airline service users in Tangerang, selected through purposive sampling, with criteria including residence in Tangerang, age of at least 17 years, and having used airline services within the past three months. The findings indicate that Citilink enjoys very high brand awareness, with nearly all respondents recognizing the brand. Citilink's brand association is generally positive, particularly concerning affordable ticket prices and friendly service. The brand’s perceived quality is rated positively by the majority, covering aspects such as comfort, safety, and customer service. Additionally, most Citilink customers exhibit high loyalty and satisfaction with the services provided. The study recommends that future research be conducted across various regions in Indonesia to compare Citilink's brand equity with other airlines in different regional contexts. Further in-depth studies on brand associations, including the impact of price, service, and promotions on consumer perceptions, are suggested. Future research should also evaluate the effects of changes in logo design and visual elements on brand awareness and brand association. Additionally, qualitative methods such as in-depth interviews or focus group discussions are recommended to gain deeper insights into customer satisfaction and dissatisfaction. Evaluating pricing and promotional strategies, along with the impact of social and digital media on brand equity, will also be crucial for future studies.
MENGUNGKAP FAKTOR KUNCI YANG MEMBENTUK KEPUTUSAN PEMBELIAN KONSUMEN LAHAP CHICKEN Jannah , Zulfatul; Reza Yuniar; Wiwit Fitria Asih; Abdullah, Muhammad
Jurnal Ilmu Manajemen (JIMMU) Vol. 9 No. 1 (2024)
Publisher : Magister Manajemen Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jimmu.v9i1.21359

Abstract

Penelitian ini bertujuan untuk mengungkap tentang seberapa besar pengaruh dari kualitas pelayanan dan harga terhadap keputusan pembelian konsumen di Lahap Chicken. Penelitian ini menggunakan metode kuantitatif dengan tujuan mengungkap kausalitas antar variabel independen dengan variabel dependen. Sampel dalam riset berjumlah 195 orang konsumen Lahap Chicken, teknik pengambilan sampel yang digunakan adalah probability sampling dengan jenis simple random sampling. Pengolahan data dalam riset ini menggunakan konsep statistik parametrik, hasil dari penelitian ini menunjukkan bahwa secara parsial kualitas pelayanan maupun harga berpengaruh signifikan terhadap keputusan pembelian konsumen, dan secara simultan kualitas pelayanan dan harga berpengaruh signifikan terhadap keputusan pembelian konsumen.             This research aims to uncover the extent of the influence of service quality and pricing on consumer purchasing decisions at Lahap Chicken. The study employs a quantitative method with the objective of revealing causality between independent variables and the dependent variable. The research sample consists of 195 Lahap Chicken consumers, selected using probability sampling, specifically simple random sampling. Data processing in this study utilizes parametric statistical concepts. The findings indicate that both service quality and pricing individually have a significant impact on consumer purchasing decisions. Moreover, when considered simultaneously, service quality and pricing also significantly influence consumer purchasing decisions.  
Co-Authors Andri Rizko Yulianto Asep Rana Purwadi Ati Chandrasari Aurelien, Rafelia Azzahra Aulia Hidayah Bunga Amelia Fauziah Dika Ariska Silviana Dini Yerinda Eko Oby Purwanto Erlinda Nafisah Hanan Fariz Maulana Noorend Febrianto Gani Wiharso Hary Mulyadi Ida Zuniarti Ida Zuniarti, Ida Instianti Elyana Jannah , Zulfatul Jesisca Rinjani Jessica Aurelia Wijaya Kharisma Dewi Yasinta Larasati Dwi Lestari Lena Rahmi Mulyadi, Hary Mutiara Rofingi Nurcahyo Kumolo Marsono Oby Eko Purwanto Purwadi, Asep Rana Rafelia Aurelien Raka Anugrah Syaputra Ratna Puspita Reza Yuniar Sri Rusiyati Valentine Theresia Simamora Wahid Akbar Basudani Widya Raudhatul Hikmah Wiwit Fitria Asih Yasinta, Kharisma Dewi Yerinda, Dini