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All Journal Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Nady al-Adab Jurnal Ilmu Komputer dan Bisnis Kalamuna Sosietas: Jurnal Pendidikan Sosiologi AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Islamiconomic: Jurnal Ekonomi Islam Jurnal Dedikasi Hukum Afshaha: Jurnal Bahasa dan Sastra Arab Darma Diksani: Jurnal Pengabdian Ilmu Pendidikan, Sosial, dan Humaniora Mabrur: Academic Journal of Hajj and Umra
Farhan Firdaus, Farhan
Unknown Affiliation
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Implementasi Manajemen Pelayanan Haji dalam Meningkatkan Kepuasan Jemaah di Kementerian Agama Kabupaten Bandung Firdaus, Farhan; Solahudin, Dindin; Aiman Soleh, Duden
Mabrur: Academic Journal of Hajj and Umra Vol. 5 No. 1 (2026): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v5i1.54833

Abstract

Penelitian ini mengkaji implementasi manajemen pelayanan haji di Kementerian Agama Kabupaten Bandung dengan pendekatan kualitatif deskriptif melalui wawancara, observasi, dan dokumentasi. Hasil menunjukkan penerapan lima dimensi SERVQUAL tangible, reliability, responsiveness, assurance, dan empathy berjalan cukup baik, terutama pada manasik dan verifikasi dokumen. Namun, masih ditemukan kendala berupa keterbatasan fasilitas dan koordinasi lintas instansi. Secara umum, manajemen pelayanan haji dinilai efektif, meskipun perlu peningkatan melalui penguatan fasilitas serta percepatan koordinasi antar lembaga terkait. Kata Kunci: Manajemen Pelayanan Haji, Kepuasan Jemaah, SERVQUAL
TAHLIL AS-SIRA' AN-NAFSIY LISY-SYAKHSHIYYAH AR-RA’ISIYYAH FI QISHSHAH AL-UFUQ WARA'A AL-BAWABAH LI GHASSAN KANAFANI: DIRASAH ADABIYAH NAFSIYYAH Khofifah, Siti; Raharja, Hatta; Firdaus, Farhan; Najah, Zughrofiyatun
Afshaha: Jurnal Bahasa dan Sastra Arab Vol 5, No 1 (2026): Afshaha: Jurnal Bahasa dan Sastra Arab
Publisher : Faculty of Humanities UIN Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/afshaha.v5i1.41126

Abstract

The id, ego, and superego are understood as distinct psychic elements that interact dynamically in shaping human personality. The fundamental theory of this personality structure was proposed by the renowned psychoanalyst, Sigmund Freud. This article examines the application of these concepts to the character Ali in Ghassan Kanafani's short story Al-Ufuqu Wara’a Al-Bawabah. This work is part of the anthology Ardhul Burtuqal Al-Hazin, which chronicles the suffering of the Palestinian people following the 1948 Nakba, with a focus on the psychological trauma of youth in exile. The main focus of this study is to analyze how the id, ego, and superego influence Ali's behavior as he is trapped between profound grief over the death of his sister Dalal and the demands of survival amid extreme social realities. This study employs a qualitative method with a literary psychology approach based on Freud's psychoanalytic framework. The findings conclude that Ali exhibits a dominant id, particularly in his impulsive pursuit of instant relief and avoidance of emotional wounds. Meanwhile, Ali's ego functions as a mediator, forming self-defense mechanisms through a decade-long lie to preserve his inner stability. However, this ego appears paralyzed when he fails to confront physical reality upon meeting his mother. On the other hand, Ali's superego exerts intense moral pressure, manifested in deep regret and self-labeling as a "coward" due to the burden of his prolonged deception.
Co-Authors Aiman Soleh, Duden Amelia, Alya Arina Romarina, Arina Dindin Solahudin, Dindin Endra Setiawan, Endra Fajar Masya GURNIWAN KAMIL PASYA, GURNIWAN KAMIL Gusti, Muhamad Habil Cahaya HADI PERISTIWO, HADI Hatta Raharja Hidayat, Johan Khaerunnisa, Hilda Khofifah, Siti Mualim, Wildan Maulana Assani Muhammad Farhan Muslim, Aldi Bragi Napitupulu, Nicholas Agustinus Oktaviani, Silvia Rifaldi, Maslili Rola Manjaleni Siswo Wardoyo Sri Haryati Syaifullah Syam, Syaifullah Wibowo, Ridhwan Zughrofiyatun Najah