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All Journal Ahkam: Jurnal Ilmu Syariah Jurnal Akuntansi Muhammadiyah LEGITIMASI: Jurnal Hukum Pidana dan Politik Hukum E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Ihtiyath : Jurnal Manajemen Keuangan Syariah Indonesian Journal of Global Health research J-ISCAN : Journal of Islamic Accounting Research Journal of Sharia Economics JIHBIZ :Global Journal of Islamic Banking and Finance. JIMEBIS Share: Jurnal Ekonomi dan Keuangan Islam EKOBIS SYARIAH Proceedings of Femfest International Conference on Economics, Management, and Business Advances In Social Humanities Research Jurnal Pengabdian Masyarakat ISEI Al-Mudharabah Proceedings of Femfest International Conference on Economics, Management, and Business Jurnal Ekonomi Manajemen dan Sekretari
Hasnita, Nevi
Univeritas Islam Negeri Ar-Raniry
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences

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PENGARUH KUALITAS PELAYANAN DAN PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA CABANG BANDA ACEH DAUD BEUREUEH 2 Ismail Rasyid Ridla Tarigan; Nevi Hasnita; Binti Mas Pelin
Jurnal Akuntansi Muhammadiyah (JAM) Vol 13, No 1 (2023): Edisi Januari - Juni 2023
Publisher : University Muhammadiyah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37598/jam.v13i1.1781

Abstract

Loyalitas merupakan sebuah komitmen yang kuat seseorang terhadap produk atau jasa suatu perusahaan yang bertahan dalam jangka panjang. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan penanganan keluhan terhadap loyalitas nasabah Bank Syariah Indonesia Cabang Banda Aceh Daud Beureueh 2. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis Regresi linear berganda untuk membuktikan hipotesis. Hasil penelitian menunjukkan kualitas pelayanan sebesar 1,414 < 1,984 dan penanganan keluhan sebesar 6,328 > 1,984. Artinya secara parsial kualitas pelayanan tidak memiliki pengaruh terhadap loyalitas nasabah, sedangkan variabel penanganan keluhan berpengaruh positif terhadap loyalitas nasabah. Secara simultan kualitas pelayanan dan penanganan keluhan diperoleh sebesar 58, 739 > 1,984, secara bersama-sama berpengaruh terhadap loyalitas nasabah.
Customer’s Perception and Service Quality on Mobile Banking Usage Nevi Hasnita; Ana Fitria; Riza Aulia; Mira Dira Darmah
Proceedings of Femfest International Conference on Economics, Management, and Business Vol. 1 (2023): Proceedings of Femfest International Conference on Economics, Management, and Busines
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The evolution of technology necessitates that banking creates an innovative and useful product for customers, such as mobile banking. This study examines the impact of perception and service quality on mobile banking usage through a quantitative methodology with a sample size of 100 respondents and the method of multiple regression analysis. Partial test results indicate that perceived benefits, perceived convenience, and service quality influence customer interest in mobile banking, however, perceived risk has no significant effect. The simultaneous test indicates that all variables have a favorable effect on client interest in mobile banking.
PENGARUH KUALITAS PELAYANAN DAN PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA CABANG BANDA ACEH DAUD BEUREUEH 2 Tarigan, Ismail Rasyid Ridla; Hasnita, Nevi; Pelin, Binti Mas
Jurnal Akuntansi Muhammadiyah (JAM) Vol 13, No 1 (2023): Edisi Januari - Juni 2023
Publisher : University Muhammadiyah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37598/jam.v13i1.1781

Abstract

Loyalitas merupakan sebuah komitmen yang kuat seseorang terhadap produk atau jasa suatu perusahaan yang bertahan dalam jangka panjang. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan penanganan keluhan terhadap loyalitas nasabah Bank Syariah Indonesia Cabang Banda Aceh Daud Beureueh 2. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis Regresi linear berganda untuk membuktikan hipotesis. Hasil penelitian menunjukkan kualitas pelayanan sebesar 1,414 < 1,984 dan penanganan keluhan sebesar 6,328 > 1,984. Artinya secara parsial kualitas pelayanan tidak memiliki pengaruh terhadap loyalitas nasabah, sedangkan variabel penanganan keluhan berpengaruh positif terhadap loyalitas nasabah. Secara simultan kualitas pelayanan dan penanganan keluhan diperoleh sebesar 58, 739 > 1,984, secara bersama-sama berpengaruh terhadap loyalitas nasabah.
Persepsi Dosen dan Karyawan Universitas Islam Negeri Ar-Raniry Terhadap Murabahah Bank Syariah Ismuadi; Hasnita , Nevi; Al Harits , Muhammad
Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis Islam Vol. 3 No. 2 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jimebis.v3i2.266

Abstract

Murabahah financing is a financing product that dominates the distribution of financing funds in Islamic banks. This study aims to determine the perceptions of lecturers and employees of FEBI UIN Ar-Raniry on murabahah financing at Islamic banks in Aceh. This research belongs to the type of descriptive qualitative research with primary data collection (through the distribution of interview questions) to lecturers and employees of FEBI UIN Ar-Raniry. The results of this study indicate that as many as 59.1% of participants stated that the mechanism and implementation of murabahah financing contracts in Islamic banking in Aceh was in accordance with sharia principles
ANALISIS PENGARUH DANA PIHAK KETIGA DAN CAPITAL ADEQUACY RATIO TERHADAP PROFITABILITAS PADA BANK SYARIAH INDONESIA PERIODE 2017 – 2021 Jannah, Khufwatul; Hasnita, Nevi; Iskandar, Evy
Jihbiz: Global Journal of Islamic Banking and Finance Vol 5, No 2 (2023)
Publisher : Program Studi Perbankan Syariah FEBI UIN Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jihbiz.v5i2.25428

Abstract

Penelitian ini bertujuan untuk menguji pengaruh Dana Pihak Ketiga dan Capital Adequacy Ratio terhadap profitabilitas pada Bank Syariah Indonesia (BSI) Periode 2017- 2021. Penelitian ini menggunakan pendekatan kuantitatif dari data laporan keuangan di BSI periode 2017-2021. Data diolah dengan SPSS dan dianalisis regresi linear berganda untuk menguji hipotesis penelitian. Berdasarkan hasil pengujian hipotesis dengan tingkat signifikansi 5%, maka secara parsial tidak terdapat pengaruh Dana Pihak Ketiga (DPK) terhadap profitabilitas, sedangkan Capital Adequacy Ratio (CAR) berpengaruh secara parsial dan signifikan terhadap profitabilitas pada BSI periode 2017-2021. Hasil secara simultan kedua variabel DPK dan CAR berpengaruh dan signifikan terhadap profitabilitas pada BSI periode 2017-2021.
PENGARUH PENGETAHUAN, KEPERCAYAAN, DAN PELAYANAN TERHADAP MINAT MUZAKKI MEMBAYAR ZAKAT DI BAITUL MAL KOTA BANDA ACEH Irwanda, Muhammad Luthfi; Hasnita, Nevi; Fitria, Ana
Jihbiz: Global Journal of Islamic Banking and Finance Vol 6, No 1 (2024)
Publisher : Program Studi Perbankan Syariah FEBI UIN Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jihbiz.v6i1.25543

Abstract

Penelitian ini bertujuan untuk menguji pengaruh pengetahuan, kepercayaan, dan pelayanan terhadap minat muzakki membayar zakat di Baitul Mal Kota Banda Aceh. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis data regresi linier berganda. Data penelitian ini menggunakan data primer dalam bentuk kuesioner dengan pengolahannya menggunakan SPSS 23. Pengujian hipotesis dilakukan dengan uji parsial (uji-t) dan uji simultan (uji-F) dan tingkat signifikansi 5%. Hasil penelitian menunjukkan bahwa secara parsial pengetahuan dan pelayanan tidak berpengaruh terhadap minat muzakki membayar zakat, sedangkan kepercayaan berpengaruh positif dan signifikan terhadap minat muzakki membayar zakat. Secara simultan pengetahuan, kepercayaan, dan pelayanan berpengaruh dan signifikan terhadap minat muzakki membayar zakat pada Baitul Mal Kota Banda Aceh.
PEMANFAATAN TEKNOLOGI DALAM PENGEMBANGAN PRODUK TABUNGAN DAN PENGARUHNYA TERHADAP PENINGKATAN NASABAH PADA PT. BANK SYARIAH INDONESIA KC ACEH Hasnita, Nevi; Fitria, Ana; Maidari, Elisa
Jihbiz: Global Journal of Islamic Banking and Finance Vol 5, No 1 (2023)
Publisher : Program Studi Perbankan Syariah FEBI UIN Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jihbiz.v5i1.17196

Abstract

Bank Syariah Indonesia’s product development entails the application of technology to the creation of product features for Wadiah and Mudharabah savings products, particularly the online account opening method. The purpose of this study was to establish the form of product feature development implemented by Bank Syariah Indonesia KC Aceh, as well as the impact of product development on client acquisition. This research use descriptive qualitative methodology. According to the findings of the study, Bank Syariah Indonesia’s product development may be categorized as modification and growth of product lines and complementary items. The results also indicate that the creation of this product was successful, as evidenced by the increase in the number of new Bank Syariah Indonesia clients who take advantage of the product's new features. In the first year after the launch of this feature in 2020, the number of customers increased by 15,992 or 96.58% compared to the previous year's total of 8,135 clients. This demonstrates that the usage of technology in Bank Syariah Indonesia’s product development has a favorable influence on customer growth.
Mapping Potensi Zakat di Desa Gunung Bungsu Evriyenni; Muksal; Analiansyah; Hasnita, Nevi; Inayatillah; Isnaliana; Cahyani, Aulia Dwi Oktavia; Zakiiya, Ghulaman
Jurnal Pengabdian Masyarakat Isei Vol. 1 No. 1 (2023): Jurnal Pengabdian Masyarakat Isei
Publisher : ISEI Cabang Pekanbaru, Koordinator Provinsi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46750/abdimasisei.v1i1.153

Abstract

Zakat management in Indonesia is regulated in Law Number 23 of 2011 concerning Zakat Management and Government Regulation (PP) Number 14 of 2014 concerning the Implementation of the Zakat Management Law. Zakat Management Institution in the Village Limited human resources and lack of managerial skills make the motivation to maximize the role of the existing Zakat Institution in Bungsu Village. For 3 days, Village Officials and the Community of Gunung Bungsu Village in XIII Koto Kampar District, Kampar Regency, Riau Province. FGD with service participants directly about economic problems, regional / natural resources potential, and the concept of zakat, as well as simulating the calculation, reporting and accounting of zakat. In addition to mentoring, it also involves expert lecturers in the field of zakat from UIN Ar Raniry Banda Aceh and from UIN Suska RIAU to provide an understanding of both fiqh, management, and application of professional management of zakat institutions
Islamic Law Review of the Principle of Freedom of Contract in Murabahah Contracts Mardiaton, Mardiaton; Umar, Mukhsin Nyak; Hasnita, Nevi
Advances In Social Humanities Research Vol. 2 No. 8 (2024): Advances in Social Humanities Research
Publisher : Sahabat Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/adv.v2i3.200

Abstract

In the banking world there is a tendency for standard contracts, in the form of contracts that have previously been determined and determined unilaterally in terms of the content and form of the contract with the intention of being addressed to the public with the same clauses, are continuous and are usually printed and detailed and cannot be negotiated. Likewise, what applies to Bank Aceh Syariah, the contents of the contract are deliberately left blank to give the customer the opportunity to negotiate and are filled in after an agreement is reached. This kind of contract limits the customer and does not provide a balanced position for either party, who basically has the same opportunity to determine what is desired in the contract. The application of the principles of al-hurriyah, fairness and balance between parties in contracts has been limited in banking. For this reason, this writing aims to find out how the process of making a murâbahah contract/agreement is, the position of the customer and the Aceh Syariah bank in formulating the murâbahah contract and the application of the principle of freedom of contract in the process of making the murâbahah contract according to a review of Islamic law at PT. Bank Aceh Syariah Sub-Branch of UIN Ar-Raniry Banda Aceh. This research is categorized as qualitative research based on data collection methods through Library Research and field research. Based on the studies that have been carried out, the results show that the process of making a murabahah contract/agreement at PT. Bank Aceh Syariah does not fully involve the customer, the customer only has the opportunity to read the contract which has been fully prepared by the bank, so that the position of the customer and the bank is not equal. The bank is in a stronger position and can unilaterally determine the contents of the contractual clauses agreed upon, while the customer is in a weak position and must accept all the contents of the clauses that have been determined by the bank. A position like this shows that the principles of freedom, justice and balance in contracts cannot be fully applied in the process of making murabahah contracts/agreements at PT. Bank Aceh Syariah Capem. UIN Ar-Raniry Banda Aceh.  
TINJAUAN HUKUM ISLAM TERHADAP ASAS KEBEBASAN BERKONTRAK DALAM AKAD MURABAHAH (Analisis Kontrak Perjanjian Murabahah pada PT. Bank Aceh Syariah Cabang Pembantu UIN Ar-Raniry Banda Aceh Mardiaton, Mardiaton; Umar, Mukhsin Nyak; Hasnita, Nevi
E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Vol. 25 No. 2 (2024): Oktober
Publisher : Faculty of Economics and Business, Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/e-mabis.v25i2.1412

Abstract

Dalam dunia perbankan terdapat kecenderungan standard contract, berupa kontrak yang sebelumnya telah ditentukan dan ditetapkan isi dan bentuk kontrak secara sepihak dengan maksud ditujukan kepada umum dengan klausul yang sama, bersifat terus menerus dan biasanya tercetak serta datail dan tidak dapat dilakukan tawar menawar. Demikian juga yang berlaku pada Bank Aceh Syariah, isi kontrak sengaja dikosongkan untuk memberi kesempatan negosiasi kepada pihak nasabah dan diisi setelah diperoleh kesepakatan. Kontrak semacam ini telah membatasi pihak nasabah dan tidak memberikan keseimbangan posisi bagi salah satu pihak, yang pada dasarnya memiliki kesempatan yang sama untuk menentukan apa yang diinginkan dalam kontrak. Penerapan prinsip al-hurriyah, keadilan, dan keseimbangan para pihak dalam berkontrak telah dibatasi dalam perbankan. Untuk itu penulisan ini bertuiuan agar dapat mengetahui bagaimana proses pembuatan kontrak/perjanjian murâbahah, kedudukan nasabah dan pihak bank Aceh Syariah dalam perumusan akad murâbahah serta penerapan asas kebebasan berkontrak dalam proses pembuatan akad murâbahah menurut tinjauan hukum Islam pada PT. Bank Aceh Syariah Cabang Pembantu UIN Ar-Raniry Banda Aceh. Penelitian ini dikatagorikan sebagai penelitian kualitatif berdasarkan metode pengumpulan data melalui Library Research dan field research. Berdasarkan kajian yang telah dilakukan diperoleh hasil bahwa, proses pembuatan kontrak/perjanjian murâbahah pada PT. Bank Aceh Syariah tidak sepenuhnya melibatkan pihak nasabah, nasabah hanya berkesempatan untuk membaca kontrak yang sepenuhnya telah disiapkan oleh pihak bank, sehingga kedudukan nasabah dan pihak bank tidak seimbang. Pihak bank berada pada posisi yang lebih kuat dan dapat menentukan secara sepihak isi dari klausula kontrak yang diperjanjiakan, sedangkan nasabah berada pada posisi yang lemah sehingga harus menerima seluruh isi klausula yang telah ditetapkan oleh pihak bank. Kedudukan yang seperti ini menunjukkan bahwa prinsip kebebasan, keadilan dan keseimbangan dalam berkontrak tidak sepenuhnya dapat diterapkan dalam proses pembuatan kontrak/perjanjian murâbahah pada PT. Bank Aceh Syariah Capem. UIN Ar-Raniry Banda Aceh.Kata kunci: Kontrak/Perjanjian, Murābahah, Bank Aceh Syariah
Co-Authors Abdurrahman, Faisal Bin Abrar Amri Aini, Intan Qurratul Al Harits , Muhammad Amanatillah, Dara Ana Fitria Ana Fitria Analiansyah Ayumiati, Ayumiati Azimah Dianah Azis Sali Husin Azra Masturah Binti Mas Pelin Cahyani, Aulia Dwi Oktavia Cut Rizka Kamila Dara Amanatillah Dian Muzerika Evriyenni Evy Iskandar Fajar Rezky Maulana Febrina Rezky Hafas Furqani Ichwansyah, Fachmi Inayatillah Djakfar Indina Tazkiya Lubis Irfani, Ahmad Irwanda, Muhammad Luthfi Ismail Rasyid Ridla Tarigan Ismuadi Ismuadi Ismuadi Isnaliana Isnaliana Israk Ahmadsyah Jalaluddin Jalaluddin Jannah, Khufwatul Listanti , Maya M.Khairuzzadi Maidari, Elisa Mardiaton, Mardiaton Meutia Zahara Mira Dira Darmah Mohammad Haikal Muhammad Afrianda Muhammad Al Harits Muhammad Yasir Muhammad Yasir Yusuf Mukhsin Nyak Umar Muksal Muksal Munthasar Munthasar Novtari Isda, Milda Nurhaliza Nurhaliza Nurlaila Nurlaila Ona Suarnidar Palevy, Muhammad Reza Pelin, Binti Mas Putri Nazirah Ridwan Nurdin Riza Aulia Rony, Zahara Tussoleha Sarah Nadia Solly Aryza Tarigan, Ismail Rasyid Ridla Usman, Said Yulindawati Yulindawati Zakiiya, Ghulaman Zyaul Fitra