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All Journal Jurnal Ilmu Lingkungan Paduraksa : Jurnal Teknik Sipil Universitas Warmadewa Techno: Jurnal Penelitian Prosiding Forum Studi Transportasi Antar Perguruan Tinggi JURNAL SIPIL SAINS Teras Jurnal Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri JOURNAL OF CIVIL ENGINEERING, BUILDING AND TRANSPORTATION Rancang Bangun IJEBD (International Journal Of Entrepreneurship And Business Development) Journal of Science and Engineering Jurnal Serambi Engineering Jurnal Rekayasa Konstruksi Mekanika Sipil Spatial : Wahana Komunikasi dan Informasi Geografi Stabilita : Jurnal Ilmiah Teknik Sipil Fakultas Teknik Universitas Halu Oleo Kendari Syntax Idea Jurnal Teknik Sipil dan Teknologi Konstruksi EPI International Journal of Engineering Jurnal Kacapuri : Jurnal Keilmuan Teknik Sipil Jurnal Komposit : Jurnal Ilmu-Ilmu Teknik Sipil Journal Innovation of Civil Engineering (JICE) Journal Of Khairun Community Services Indonesian Journal of Multidisciplinary Science CLAPEYRON: Jurnal Ilmiah Teknik Sipil Eduvest - Journal of Universal Studies Jurnal Pengabdian Khairun
Gaus, Abdul
Universitas Khairun
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Journal : Techno: Jurnal Penelitian

 1 
Aplikasi Metode Importancae Performance Analysis dalan Analisa Tingkat Pelayanan Mode Speedboat Abdul Gaus; Chaerul Anwar; Sutrisno Putra
TECHNO: JURNAL PENELITIAN Vol 6, No 01 (2017): Techno Jurnal Penelitian
Publisher : Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/tk.v6i01.554

Abstract

AbstrakSpeedboat merupakan salah satu  moda yang mengbungkan pusat kota Ternate dengan pusat kota Tidore Kepulauan. Meningkatnya pelaku perjalanan menggunakan moda ini menuntut perlunya perhatian terhadap aspek kenyamanan dan keselamatan pengguna moda. Kondisi di lapangan menunjukkan bahwa moda speedboat beraktivitas pada siang maupun malam hari, pada berbagai cuaca dan mengangkut bukan hanya manusia namun juga barang. Penelitian ini bertujuan untuk menganalisis tingkat pelayanan speedboat menurut penilain pengguna moda menggunakan metode analisis Importance Performance Analysis (IPA). IPA digunakan untuk memetakan hubungan antara importance (kepentingan) dengan performance (kinerja) dari masing-masing atribut pelayanan menurut penilaian penumpang speedboat Ternate-Tidore. Tingkat pelayanan moda transportasi speedboat Ternate-Tidore menggunakan metode IPA didapatkan variabel yang memiliki kepentingan/Harapan yang tinggi namun pada kinerja/realita tidak cukup baik, yaitu variabel penerangan di malam hari,  ketersediaan baju pelampung/life jacket dan ketersediaan kotak P3K. Sedangkan variabel yang dianggap kurang penting oleh penumpang, tetapi kinerjanya baik sehingga penumpang menganggap kinerja tersebut berlebihan, yaitu variabel layanan informasi dan tarif speedboat, ketersediaan pelontar . Kata kunci— Speedboat, Moda Transportasi, Importance Performance Analysis  AbstractSpeedboat is one of transportation modes connecting the city central of Ternate to the city central of Tidore Island. The increase in travellers who use the mode requires attention on the aspect of comfort and safety of the mode users. Field condition indicates that speedboat mode starts active at noon and night in various weathers. The mode is not only transported people but also goods. The research aimed to analyze the speedboat service level based on the appraisal from the mode users using Importance Performance Analysis (IPA) method. IPA used to map the relationship between the importance and performance of each service attribute according to the appraisal of the passengers of Ternate-Tidore speedboat. The service level of Ternate-Tidore speedboat transportation mode using IPA method indicated that there were variables with high importance/expectation but less performance/reality, which were night lighting variable, the availability of life jacket and first aid box, whereas, variables considered as less important by the passengers but had good performance so that passengers regarded them as overwhelmed were information service variable, speedboat rate, and the availability of thrower. Keywords — Speedboat, Transportation Mode, Importance Performance Analysis
Co-Authors -, Mustamin Abdul Hamid Payapo Abdul Hamid Payapo Abdullah, Abdul Madjid Albanjar, Mutmaina Albar, Abdullah Ali, Ismanto Wahab Amalia, Ema Amelia, Risky Andi Arifah Pasri AR, Ridwan Aris Abdul Bachmid, Ryan Rinaldy R Barmawi, Nurtalia Chaerul Anwar Chairul Anwar Chairul Anwar Chairul Anwar Djamaluddin, Rudy Edi Susanto Farah Nur Muhammad Farika, Azmy Gilang Ramadan Kololikiye Hairil Hi. Hukum Hakim, Raudha Hernita Pasongli Hi Abbas, Muhammad Yunus Hi Bayan, Ilman Nafiyanto A Hi. Hukum, Hairil Hidayat Batubara, Muizzul Ilham Udin Imran Imran Imran Imran Imran, Imran Inggrayani Anggreni waiola Irnawaty Irnawaty, Irnawaty Irnawaty ST.,MT Ismanto Wahab Ali Ismuddin B Saifuddin Jaelan, Salsabila Jamalun Togubu Kamarullah, Suryawan Kardiman Kardiman Kardiman Kardiman Kardiman Rian Khusna Arif Rakhman, Khusna Arif Kusnadi Kusnadi Liska Novianti Liska Novianti M. Saleh, Muhammad Fauzan M. Saleh, Nur Rifqah Mardiana M Taiyeb Mardianti anti Mardianti anti, Mardianti Marsaoly, Nuramaiyasa Marsaoly, Nurmaiyasa Mohammad Ridwan Fadly Mufti Amir Sultan, Mufti Amir Muh Anshar Amrin Muh. Asrul Musyafir Muhamad Darwis Muhammad Taufiq Yuda Saputra Najamuddin Najamuddin, Najamuddin Nu'man, Nu'man Nur Ali Nuramaiyasa Marsaoly Nurmaiyasa M. Rahim, Mustamin Raudha Hakim Rauf, Ichsan Sabaruddin Sabaruddin S Sabaruddin Sabaruddin Saifuddin, Ismuddin B Samsul Samsul Saputra, Muhammad Taufik Yuda Seniyasmin, Seniyasmin Sultan Amir, Mufti Sultan, Thariq Alfaridzi A Sutrisno Putra Syafruddin Syafruddin Thariq Al Faridzi A Sultan Tjaronge M. W., Tjaronge M. Ummu Humaira Mubin Wahab, Iis Hamsir Ayub Wiwik Handayani Yani, Stevi Yudha Saputra, M Taufiq Yuni Damayanti Zainudin Zainudin Zamzam, Zulkifli Zulkarnain Zulkifli Zam Zam