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Overcoming Uncertainty when WhatsApp Errors/Downs: Convergence of Interpersonal Communication and Mass Communication Robby Adwa Fahlepi; Andre Noevi Rahmanto; Sri Hastjarjo
Formosa Journal of Social Sciences (FJSS) Vol. 2 No. 4 (2023): December, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjss.v2i4.6499

Abstract

The existence of WhatsApp is a manifestation of the development of digital communication. Based on data from the 2021 Indonesian Digital Literacy Status Survey, 93.6% of respondents used the WhatsApp application to share, disseminate and forward information on social media. This research aims to describe the phenomenon as an impact of WhatsApp Error/Down so that it can be used as a reference for behavior. The WhatsApp Error/Down phenomenon creates uncertainty for its users. Looking from the communication side, Uncertainty Reduction Theory is used to overcome this uncertainty. The research used a qualitative approach where researchers conducted interviews and sent questionnaires to informants (WhatsApp users). Literature studies are complementary in answering this uncertainty. Researchers also see the convergence between interpersonal communication and mass communication in this digital era. Based on the research results, it was found that the majority of users use interactive methods to overcome this phenomenon. WhatsApp users tend to use other media to overcome the ongoing WhatsApp Error/Down phenomenon, such as using Telegram, Instagram and Line
Resolving conflict communication of multinational mining companies: PT Vale Indonesia and the local community Nur Azizah Fitrianti; Andre Noevi Rahmanto; Sudarmo Sudarmo
Jurnal ASPIKOM - Jurnal Ilmu Komunikasi Vol 9, No 2 (2024): Jurnal ASPIKOM
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komunikasi (ASPIKOM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24329/aspikom.v9i2.1546

Abstract

The conflict between PT Vale Indonesia and the Kuari community in East Luwu Regency demonstrates the ongoing clash between the company's legal rights to mining land and the community's dependence on the same land for housing and livelihoods. This research investigates the communication dynamics underlying the conflict through a qualitative case study method, using in-depth interview techniques with 12 informants from the company, local government and community. The results showed that formal meetings held through formal and informal dialog facilitated dialog on land access and use. The shift of some community attitudes from protest to limited engagement demonstrates the effectiveness of the dialog. Although, the core contradiction between state-sanctioned legality and community-based recognition remains. Applying Relational Dialectics Theory, this research shows how unequal discourses shape community and company interactions. The research recommends strengthening inclusive dialogue and recognition of community-based land management to promote more stable and equitable company-community relations.
Leveraging Psychological Storytelling and LinkedIn Content Strategy for Brand Awareness in the Training Industry: A Case Study of Relasi Diri Bernardus Herdian Nugroho; Andre Noevi Rahmanto; Likha Sari Anggreni
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 2 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i2.4668

Abstract

This study aims to examine the digital content strategy on LinkedIn implemented by Relasi Diri, a personal growth and professional training company based in Indonesia. The objective is to understand how LinkedIn content contributes to building brand awareness and fostering audience engagement in the training industry. The research focuses on how storytelling, psychologically based messages, and personal branding strategies are applied to enhance the company’s positioning and credibility on a professional platform. The object of the research is the official LinkedIn page of Relasi Diri, particularly its content from January to May 2025. The study uses a qualitative case study method, collecting data through in-depth interviews with the founder, content analysis, and observation of audience interactions. Findings indicate that consistent value-based content, combined with a humanistic tone and expert narratives, effectively increases organic engagement, builds trust, and, when integrated with SEO, drives high-intent digital traffic. The use of psychological storytelling and thought leadership positions Relasi Diri not only as a service provider but also as an educational voice in the industry. In conclusion, LinkedIn can be a strategic platform for companies in the training and consulting sector to strengthen their digital presence and build long-term relationships with their audience.