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Journal : International Journal of Community Service Learning

Evaluation of The Success of Using a SAP-Based ERP System With Theory of Planned Behavior (TPB) Model Agnes Yemima; R. Wahjoe Witjaksono; Luthfi Ramadani
International Journal of Community Service Learning Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijcsl.v8i1.75780

Abstract

PT. XYZ has implemented System Application and Product in data processing (SAP) software to support business processes in the company. The success or failure of system implementation can be assessed from non-technical aspects, namely that users can accept and use the SAP system well. The aim of this research is to evaluate the use of SAP software through Theory of Planned Behavior (TPB) modeling. Attitudes, subjective norms, perceived behavioral control, behavioral intentions, and behavior are the variables used in this modeling. This TPB modeling explains the factors that influence an individual's interest and behavior in using SAP software. An individual's intention to use SAP software is influenced by attitudinal variables, perceived behavioral control, and subjective norms, while a person's influence to use SAP software is influenced by intention. This type of research is quantitative research through data collection using a questionnaire with 30 respondents coming from SAP users at PT. XYZ. Data analysis was carried out using the SmartPLS application. The results obtained are that attitudes have a positive and significant effect on behavioral intentions, behavioral intentions have a positive and significant effect on behavior, subjective norms have a positive and significant effect on behavioral intentions, and perceived behavioral control has a negative effect on behavioral intentions in using SAP software.
Evaluation of the Successful Implementation of Enterprise Resource Planning Based on SAP Using the DeLone & McLean Model Sologia, Filia Eunike; Witjaksono, R. Wahjoe; Ramadani, Luthfi
International Journal of Community Service Learning Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijcsl.v8i1.75924

Abstract

ERP system is an integrated system that is relied on by companies that aim to improve operational efficiency and optimize company resources. PT XYZ, which is currently engaged in IT, has implemented the use of the SAP ERP system. This study aims to evaluate the success of the ERP implementation at PT XYZ through testing the success of information systems using the DeLone & McLean model. The research method used is quantitative research method and data is collected through filling out questionnaires. This research data processing uses the SEM-PLS method through the SmartPLS application. In determining the sample, non-probability sampling techniques were used. There are 6 DeLone & McLean variables used, namely information quality, system quality, service quality, interest in use, user satisfaction, and net benefits. From the results of the analysis of 9 hypotheses, 5 hypotheses were accepted and 4 hypotheses were rejected. From the test results, the ERP implementation at PT XYZ is still not said to be a direct success with DeLone & McLean testing because there are variables that do not affect each other and are related to interest in using the system by users. Improvements in the system quality, service quality and information quality of the ERP system used will support the successful implementation of ERP technology in the company in the future.
Co-Authors Afrananta, Geldisen Agnes Yemima Amalia Yovadiani Andini, I Dewa Ayu Nyoman Usi Anggraini, Bella Tantriana Dwi Aprianti Putri Sujana Artamevia, Mima Augustina Asih Rumanti Aulina Meidinah Karim Auliya, Feby Nandha BASUKI RAHMAD Berlian Maulidya Izzati Cantika Dewi Fortuna Dewi, Setiani Rahma Dhata Praditya Dwianti, Indah Dwinanda, Muhammad Farrel Fadhil Alreyhan Pahrevi Falahah . Farah Luthfia Farras, Muhammad Faishal Fauzi, Rokhman Fauziah, Rainy Happy Shahisa Fikri, Ikhsan Tasef Nur Fikrotun Nadiyya Fitriyana Dewi Hadi Hariyanto Iqbal Santosa Juniarti, Feni Kamilah, Shahnaz Kirana, Shilvy Chandra Lita Vieryna Luki Aisha Kusuma Wardani Lukman Abdurrahman M. Agung Rizaldi M. Agung Rizaldi Monica Suryatama Deby Muhamad Gilang Ginanjar Muhdiantini, Cindy Mukti, Iqbal Yulizar Murahartawaty Murahartawaty Muzakki, Abdul Ghani Nazhara Aurellia Hakim Nurseha, Ema Pua Note, Faizal Ghiffary Purno Tri Aji Puspito, Dewa Cetra Prabasworo Putra, Bagas Wahyu Qonita, Muthiah R. Wahjoe Witjaksono Rahmat Mulyana Rahmat Mulyana Ramadhane, Titisari Ramadhani, Azzahra Siti Rasyid Ramadhani Dharmawan Riska Dwi Yuliati Risma Sri Nur Hasanah Riverinda Rijadi, Safara Cathasa Rosanicha, Rosanicha Ryan Adhitya Nugraha Ryan Adhtya Nugraha Ryan Adhtya Nugraha Sari Dewi Budiwati Setiawan, Herro Arya Shafira Fatimah Azzahra Siti Fildzah Nadhilah Suhermawan Sologia, Filia Eunike Suryatiningsih Tarigan, Yosephine Mayagita Tiara Aurellia Putri Insyra Titisari Ramadhane Uli Artha Wijaya, Natalia Violi Kristena Yahdi Siradj Yani, Mega Fitri Yulizar Mukti, Iqbal Zafira Chairunnisa Heriansjah Putri