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Journal : Journal of Information Systems Engineering and Business Intelligence

Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition Dan Service Operation Di Pemerintah Kota Bandung Luki Aisha Kusuma Wardani; Murahartawaty Murahartawaty; Luthfi Ramadani
Journal of Information Systems Engineering and Business Intelligence Vol. 2 No. 2 (2016): October
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (372.957 KB) | DOI: 10.20473/jisebi.2.2.81-87

Abstract

Abstrak—Teknologi Informasi saat ini sudah menjadi kebutuhan inti suatu organisasi dan bukan hanya sebagai alat pendukung. Pemerintah Kota Bandung, sebagai instansi pemerintahan, menjadikan Teknologi Informasi merupakan salah satu visi yang perlu dicapai. Dalam rangka mencapai good government berdasarkan Peraturan Menkominfo No. 41 Tahun 2007, dibutuhkan suatu tata kelola TI agar dapat memastikan investasi TI menambah value dan selaras dengan tujuan instansi. Pemerintah Kota Bandung saat ini belum memiliki prosedur dan kebijakan yang mengatur tentang pengelolaan layanan TI. Oleh karena itu penelitian ini dilakukan dengan tujuan untuk membuat sebuah prosedur dan kebijakan agar layanan yang diberikan oleh Dinas Komunikasi dan Informatika Kota Bandung selalu maksimal. Penelitian dilakukan menggunakan ITIL v3 pada domain Service Operation dan Service Transition. ITIL merupakan best practice Manajemen Layanan TI yang dapat meningkatkan efisiensi operasional IT instansi. Assessment yang dilakukan sebagai pengukuran Capability Level adalah dengan menggunakan ISO 15504. Capaian capability level untuk Service Transition adalah 24.5% dan untuk Service Operation 23%. Karena kurangnya data primer, data sekunder digunakan untuk mencari proses prioritas yang akan dipilih, dengan memetakan tujuan instansi dengan ketiadaan proses ITIL. Hasil dari perancangan tata kelola ini adalah sebuah kebijakan TI dan 5 prosedur terkait proses-proses di ITIL yang menjadi prioritas.Kata Kunci— Tata Kelola TI, Manajemen Layanan TI, ITIL v3, Service Transition, Service Operation, Sektor PublikAbstract— Nowadays, Information Technology plays an important role in an organization, and not only as a support equipment. Bandung City Government, as a government agency, make IT into one of the visions that need to be achieved. To achieve good governance based on Minister Regulation Number 41 in 2007, IT Governance is needed to ensure that the investment of IT can add value and align with institution’s objective. Bandung City Government currently doesn’t have policies and procedure that regulate about IT Service Management. Therefore, this study was conducted with the aim to create a guidance for Office of Communications and Information Technology of Bandung (Diskominfo) to optimize the service provided. This study also aims to make Service Management governance so that the management of IT service have certain quality and meet the needs of business customers, and improve the quality as the agreement with the customers. This study was conducted using ITIL v3 with Service Operation and Service Transition domain. ITIL is IT Service Management best practice to improve the efficiency of IT operational. ISO 15504 was conducted to asses Capability Level of ITIL Process. Capability Level of Service Transition is 24.5% and Capability Level of Service Operation is 23%. Because of the inadequacy of the primary data, the assessment was also carried out by mapping the objective of institution with the risks related to the lack of ITIL processes. The results of the design are the governance policies and procedures related to the ITIL processes needed by the institution.Keywords— IT Governance, ITSM, ITIL v3, Service Transition, Service Operation, Public Sector
Patients' Acceptance of Telemedicine Technology: The Influence of User Behavior and Socio-Cultural Dimensions Tri Aji, Purno; Ramadani , Luthfi
Journal of Information Systems Engineering and Business Intelligence Vol. 10 No. 1 (2024): February
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.10.1.81-93

Abstract

Background: Over the years, the role of startups has experienced a significant increase in healthcare delivery, particularly in telemedicine. However, there are still some inherent challenges, including cultural factors, lack of digital literacy, and uneven internet network infrastructure that must be considered during implementation. Previous reports also showed that there was a knowledge gap regarding the factors influencing acceptance of telemedicine. Objective: This study aimed to introduce and investigate an adjusted model based on Technology Acceptance Model (TAM) to assess the influence of user dimensions, technological aspects, and socio-cultural elements on the intention to adopt telemedicine services. Methods: The hypothesized relationships between latent variables were examined through Structural Equation Modeling (SEM). In addition, data analysis was carried out using Partial Least Squares-Structural Equation Modeling (PLS-SEM). Results: Self-efficacy (β=-0.272, P=0.013), perceived usefulness (β=0.355, P=0.000), facilitating conditions (β=0.425, P=0.000), and cultural factors (β=0.421, P=0.001) were found to exert a significant influence on the intention to adopt telemedicine services. Meanwhile, trust, the variables of perceived ease of use, and social influence had no significant influences. Conclusion: This study emphasized the significance of comprehending the factors influencing the adoption of telemedicine services. In addition, the results showed that the extended TAM was applicable in assessing acceptance of telemedicine services.   Keywords: acceptance, telemedicine, TAM, SEM, intention to use
Co-Authors Afrananta, Geldisen Agnes Yemima Amalia Yovadiani Andini, I Dewa Ayu Nyoman Usi Anggraini, Bella Tantriana Dwi Aprianti Putri Sujana Artamevia, Mima Augustina Asih Rumanti Aulina Meidinah Karim Auliya, Feby Nandha BASUKI RAHMAD Berlian Maulidya Izzati Cantika Dewi Fortuna Dewi, Setiani Rahma Dhata Praditya Dwianti, Indah Dwinanda, Muhammad Farrel Fadhil Alreyhan Pahrevi Falahah . Farah Luthfia Farras, Muhammad Faishal Fauzi, Rokhman Fauziah, Rainy Happy Shahisa Fikri, Ikhsan Tasef Nur Fikrotun Nadiyya Fitriyana Dewi Ginanjar, Muhamad Gilang Hadi Hariyanto Iqbal Santosa Juniarti, Feni Kamilah, Shahnaz Kirana, Shilvy Chandra Lita Vieryna Luki Aisha Kusuma Wardani Lukman Abdurrahman M. Agung Rizaldi M. Agung Rizaldi Monica Suryatama Deby Muhamad Gilang Ginanjar Muhdiantini, Cindy Mukti, Iqbal Yulizar Murahartawaty Murahartawaty Muzakki, Abdul Ghani Nazhara Aurellia Hakim Nurseha, Ema Pua Note, Faizal Ghiffary Purno Tri Aji Puspito, Dewa Cetra Prabasworo Putra, Bagas Wahyu Qonita, Muthiah R. Wahjoe Witjaksono Rahmat Mulyana Rahmat Mulyana Ramadhane, Titisari Ramadhani, Azzahra Siti Rasyid Ramadhani Dharmawan Riska Dwi Yuliati Risma Sri Nur Hasanah Riverinda Rijadi, Safara Cathasa Rosanicha, Rosanicha Ryan Adhitya Nugraha Ryan Adhtya Nugraha Ryan Adhtya Nugraha Sari Dewi Budiwati Setiawan, Herro Arya Shafira Fatimah Azzahra Siti Fildzah Nadhilah Suhermawan Sologia, Filia Eunike Suryatiningsih Tarigan, Yosephine Mayagita Tiara Aurellia Putri Insyra Titisari Ramadhane Uli Artha Wijaya, Natalia Violi Kristena Yahdi Siradj Yani, Mega Fitri Yulizar Mukti, Iqbal Zafira Chairunnisa Heriansjah Putri