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Mahardeka Tri Ananta
Universitas Brawijaya, Malang
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Pengembangan Customer Relationship Management (CRM) Sistem Umpan Balik Pelanggan (Customer Feedback System) pada Perusahaan XYZ Ahmad Hayyi Muhyiddin; Agi Putra Kharisma; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 2 (2023): Februari 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The process of handling customer feedback at XYZ company is currently carried out by customer service via social media, feedback data is stored and managed in spreadsheets. Currently experiencing several problems, there is repeated delivery of feedback, there is no delivery of problem resolution to all customers, it is difficult to communicate further with customers because customer data is not detailed, so the feedback data is not up to date. In addition, it is necessary to prioritize customer feedback. As well as the process of handling feedback involving other divisions must go through customer service thereby slowing down performance. In solving these problems this research proposes to create a customer feedback system. In solving this problem, needs analysis, design, implementation, and testing are carried out by applying an object-oriented approach. The process of needs analysis is carried out by conducting requirements elicitation of business processes, to produce requirements specifications. The design process produces class, data, and interface designs that are used for the implementation process. The implementation process produces database implementation, program code implementation, and interface implementation. Then it was tested using the whitebox and blackbox methods to get it in line with the needs and designs that were made, and compatibility testing was also carried out to ensure the system could be accessed in all browsers.
Evaluasi dan Perbaikan User Experience dari Aplikasi Perangkat Bergerak Unggul Sports Center Malang menggunakan Metode Heuristic Evaluation Kresna Sudrajad; Herman Tolle; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 2 (2023): Februari 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Technological developments continue to grow every time. As time goes by, the development of the internet is increasing rapidly according to user needs. User experience has an important role in the development of a product or a system. User experience or someone who has a role in using products and systems. The value of the product or system can be known from the user experience how the user responds to using the product or system. This research was conducted to determine the feasibility, comfort level and user satisfaction of the product or system used can be known through user experience. To find out the quality level of the Superior Sport Center application in terms of user interface and user experience which has an impact on user satisfaction of the Superior Sport Center application. To determine the quality level of the Superior Sport Center application in terms of user interface and user experience, it can be done by testing Usability using the Heuristic Evaluation method. If the SUS score is above 68, it will considered to be above average and vice versa (Sauro, 2012). Of the 23 problems, there are 3 of the same problems, so the problems are summarized into 20 problems. The problems found consisted of 2 types, namely 16 problems regarding the interface and 4 problems regarding functionality. The severity rating category generated for each problem consists of 11 problems included in the catastrophic category, 8 problems included in the major category. The results of this study are: Usability research needs to be carried out using criteria that have not been used in this study. The use of other methods in researching other aspects of the Unggulsportcenter application to support progress in other aspects.
Analisis Perbandingan Pengalaman Pengguna pada Aplikasi Halodoc dan Alodokter menggunakan User Experience Questionnaire (UEQ) Nixon Okabashi Hendrawan; Eriq Muhammad Adams Jonemaro; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 3 (2023): Maret 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Covid-19 pandemic affecting all of our life's aspects, health included. Until the founding of technology development called Telemedicine. Telemedicine is online healthcare that helps the user to get medicated or have a health consultation without having to come to the medical center or hospital. There's several online consultation media available nowadays, for example Halodoc and Alodokter. User experience evaluation is being conducted towards Halodoc and Alodokter because both have similarities in its main features. Evaluation being done using User Experience Questionnaire (UEQ) in the form of Google Form for an easier distribution. 20 participants' data collected, and acquired that Halodoc got a positive evaluation and Alodokter got a quite positive evaluation. Although being compared, Halodoc generally got a better result than Alodokter. Both have similarities which are that their highest value is in their Efficiency scale and pragmatic quality's aspect got the lowest value. Therefore can be concluded that the aspect which needs an improvement is the pragmatic quality's aspect so the user can be more engaged and more impressed on using the application.
Pengembangan Sistem Informasi Pengelolaan Barang berbasis Website (Studi Kasus: Hikmah Jaya Plastik Jombang) Harith Irawan; Denny Sagita Rusdianto; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 3 (2023): Maret 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Hikmah Jaya Plastik Jombang is a shop providing various plastics and cake ingredients located in Jombang Regency. The problem that employees often complain about is the inventory calculation process which takes about one hour every day before the store closes, Frequent calculation errors made by the shop cashier due to errors in writing or reading the total of items on the sales transaction notes also become the case in this process. In supervisor's term, there is also an error resulting from the validation of the existing goods, this can occur due to the possibility that the sales transaction note is lost before the stock calculation is carried out. Employee also finds difficulty in monitoring the amount of goods, and this prolongs the process of restocking. Based on these problems, a goods management information system was developed. System development is carried out using an object-oriented approach and using the SDLC waterfall. Research sequentially includes literature studies, requirements engineering, design, implementation, testing, conclusions and suggestions. The requirements engineering phase showed 42 functional requirements and 1 non-functional requirement. The design phase includes architectural design, component design and database design. The implementation phase is executed using the PHP programming language and the Laravel framework. The unit testing phase was carried out using the white box testing approach with 100% valid results. Validation testing was carried out using black box testing approach with 100% valid results. Compatibility testing was carried out on Google Chrome, Microsoft Edge and Mozilla Firefox browsers with 100% valid results.
Rancang Bangun Aplikasi Android untuk Deteksi Dini Kanker Melanoma M. Syafiul Umam; Komang Candra Brata; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 3 (2023): Maret 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Melanoma cancer is a type of deadly skin disease. Melanoma cancer caused by the melanocyte cells that produce melanin undergo mutations which makes these cells to grow abnormally and become cancerous. In Indonesia, the total of Melanoma cancer patient has reached 1,609 people and 699 people have died in 2020, while public awareness in Indonesia is still very low. There are several ways to detect melanoma cancer early, one of them are by using the ABCDE method, but not everyone knows about this method. The author wants to make an application for the early detection of melanoma cancer that utilizes images using the CNN algorithm and also provides education about the dangers of melanoma in the hope that users will go to a dermatologist to find irregularities in their skin. The author will develop the application based on needs and implemented using the Java programming language. For application testing there are validation, usability and accuracy tests. For validation testing using the blackbox method with 100% valid results, usability testing using SUS (System Usability Testing) with a score of 73 which is included in the good category, and accuracy testing with a score of 72%.
Pembangunan Aplikasi Android Pelacak Truk Tebu untuk Sistem Pos Pantau PG Kebon Agung Abyan Setia Asa Putra; Komang Candra Brata; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 4 (2023): April 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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PG Kebon Agung merupakan pabrik gula yang berlokasi di Malang. Sepanjang masa berdirinya pabrik gula ini, dilakukan peningkatan kapasitas giling tebu. Saat ini kapasitas giling tebu jauh lebih banyak dari perolehan tebu mentah di wilayah Malang. Diperlukan perolehan tebu mentah tambahan dari luar wilayah Malang. Transportasi tebu mentah dari luar wilayah Malang memerlukan proses pemantauan supaya bisa lebih dijamin sampai ke PG Kebon Agung. Sistem yang saat ini digunakan masih menggunakan kertas dan pena untuk proses pencatatan truk tebu yang melewati pos pantau. Data tahun 2021 menunjukkan sebanyak 42,8% tebu mentah luar wilayah Malang yang seharusnya berpotensi digiling di PG Kebon Agung, tetapi tebu mentah yang diangkut truk tebu tersebut tidak sampai di PG Kebon Agung dan mengubah tujuan angkut. Penelitian ini mencoba untuk meningkatkan efisiensi dari proses pengawalan truk tebu luar wilayah Malang, supaya potensi tebu mentah yang hilang bisa dikurangi. Sistem yang dibuat berupa aplikasi Android yang mengakses sensor GPS dan sensor kamera pada smartphone Android yang digunakan petugas pos pantau. Hasil pengujian blackbox menunjukkan bahwa fungsi di aplikasi Android ini berjalan dengan baik. Pengujian System Usability Scale menghasilkan skor 72,5. Skor tersebut termasuk dalam kategori 'baik', sehingga dapat disimpulkan sistem ini dapat diterima dengan baik oleh calon penggunanya.
Pengembangan Aplikasi Sistem Pelatihan PEKERTI-AA bagi Dosen berbasis Website di Universitas Brawijaya Malang Shafa Al Afghany Al Rahman; Denny Sagita Rusdianto; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 4 (2023): April 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Program Peningkatan Keterampilan Dasar Teknik Instruksional dan Applied Approach atau biasa disebut PEKERTI-AA merupakan program wajib bagi seluruh dosen perguruan tinggi, khususnya program PEKERTI yang mana wajib diikuti dosen sebelum mengikuti sertifikasi dosen dan AA. Pada pelatihan PEKERTI-AA khususnya di Universitas Brawijaya Malang, seluruh proses pelaksanaan pelatihan dilakukan secara manual khususnya pada proses pra pelaksanaan, pelaksanaan, hingga pasca pelaksanaan. Hal ini memiliki dampak adanya batasan untuk peserta dan staff administrasi seperti halnya pengarsipan dokumen dan hanya dosen Universitas Brawijaya saja yang dapat mendaftar. Maka dari itu, pengoptimalan khususnya pengelolaan terhadap sistem pelatihan PEKERTI-AA, menggunakan solusi aplikasi sistem pelatihan PEKERTI-AA berbasis website. Metode yang diadopsi dalam pengembangan yaitu Waterfall. Pengujian yang dilakukan pada aplikasi sistem pelatihan PEKERTI-AA menggunakan metode white box (pengujian unit serta integrasi) dan metode black box (pengujian validasi) serta compatibility menggunakan Sortsite. Hasil pengujian terhadap setiap kasus uji pada aplikasi sistem pelatihan PEKERTI-AA mencerminkan bahwa 100% valid serta dapat berjalan di berbagai peranda web versi terbaru, seperti (1) Edge; (2) Chrome; (3) Firefox; (4) Safari.
Pembangunan Sistem Manajemen Pelatihan bagi ASN berbasis Website di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Situbondo Ari Syuhada; Denny Sagita Rusdianto; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 5 (2023): Mei 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Diklat merupakan suatu proses pelatihan atau belajar mengajar yang bertujuan dalam meningkatkan pengetahuan, keahlian, keterampilan, dan sikap Aparatur Sipil Negara dalam menjalankan tugasnya sebagai pelayan publik. BKPSDM Kabupaten Situbondo sebagai instansi yang salah satu tugasnya adalah merencanakan dan menyelenggarakan diklat bagi ASN di daerah situbondo, memerlukan suatu sistem manajemen yang dapat memenuhi alur operasi standar dalam pendaftaran dan pendataan diklat, juga perekaman jam pelajaran dari setiap ASN terdaftar. Berdasarkan permasalahan tersebut, dibangunlah sebuah sistem manajemen pelatihan bagi ASN untuk memudahkan BKPSDM Bidang Pengembangan Kompetensi Aparatur dalam manajemen pelaksanaan dan pendataan diklat di Kabupaten Situbondo. Sistem dirancang dan dibangun dengan pendekatan berorientasi objek, menggunakan pola perancangan Model-View-Controller, serta mengimplementasikan model pengembangan SDLC Waterfall sebagai metode pengembangan aplikasi. Sistem dibangun menggunakan bahasa pemrograman PHP, dengan bantuan Laravel sebagai framework yang membantu dalam implementasi fungsional sistem, dan framework Tailwind CSS untuk membantu implementasi antarmuka sistem, juga MySQL sebagai sistem manajemen basis data relasional. Terdapat 25 kebutuhan fungsional dan 1 kebutuhan non-fungsional yang diimplementasikan pada sistem, dengan hasil pengujian 100% valid pada setiap kasus uji pada tahap pengujian validation, unit, dan integration. Sistem juga dapat dijalankan pada seluruh versi web browser dengan berdasarkan pengujian menggunakan aplikasi Sortsite.
Perancangan Pengalaman Pengguna Aplikasi Rental Printer dengan Metode Design Thinking (Studi Kasus: Print Pojok UNESA Ketintang Surabaya) Nata Nirwasita Rasendriya; Agi Putra Kharisma; Mahardeka Tri Ananta
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 7 No 5 (2023): Mei 2023
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Penelitian ini bertujuan untuk menciptakan pengalaman pengguna yang memuaskan, efisien, dan efektif dalam menggunakan aplikasi dan website rental Print Pojok Ketintang di Surabaya. Melalui metode design thinking, penelitian ini menghasilkan prototipe high-fidelity yang telah diuji melalui Usability Testing. Pengujian efektivitas menunjukkan hasil yang baik, dengan solusi aplikasi mencapai skor 98.33% dan website mencapai skor 100%. Dalam pengujian efisiensi, solusi aplikasi dan website masing-masing mencapai skor 99% dan 100%. Dalam pengujian kepuasan, aplikasi memperoleh skor SUS sebesar 79 dari 100 dengan kategori "grade C" dan adjective rating "good", sementara website memperoleh skor SUS sebesar 85 dari 100 dengan kategori "grade B" dan adjective rating "excellent". Pengujian dengan menggunakan User Experience Questionnaire (UEQ) menunjukkan bahwa pengguna merasakan daya tarik, kejelasan, efisiensi, ketepatan, stimulasi, dan kebaruan yang memadai baik pada aplikasi maupun website. Skor rata-rata UEQ untuk aplikasi dan website masing-masing menunjukkan kepuasan pengguna yang diterima dengan baik. Dalam rangka meningkatkan efisiensi dan kualitas layanan, penggunaan aplikasi dan website rental printer Pojok Ketintang di Surabaya dapat memberikan solusi yang memadai. Prototipe yang dihasilkan melalui penelitian ini menunjukkan potensi untuk memberikan pengalaman pengguna yang memuaskan, efisien, dan efektif.
Co-Authors Abyan Setia Asa Putra Achmad Arwan Achmad Ichsan Fauzi Achmad Yazi' Adam Hendra Brata Agi Putra Kharisma Agus Nugroho Ahmad Hayyi Muhyiddin Ahmad Kholish Fauzan Shobiry Alfian Himawan Alif Wildan Chrisandy Annisa Sukmawati Ardhan Maulana Zuhdi Ari Syuhada Arie Krisnoanto Artiyan Prasetya Atikah Nur Rahimah Azka Muhammad Hanisa Denny Sagita Rusdianto Desy Diandra Bestari Dhani Muhammad Zidan Dina Ayu Musfikasari Dina Noviana Dwija Wisnu Brata Eriq Muh. Adams Jonemaro Eriq Muhammad Adams Jonemaro Fahmiyanto Ekajaya Fais Al Huda Fajar Pradana Farras Almay Renando Fikri Alfi Hidayatulloh Hanifah Muslimah Az-Zahra Harith Irawan Herman Tolle Heru Utomo Ignasius Try Sevandri Khoirul Abdul Jamil Komang Candra Brata Kresna Sudrajad Lutfi Fanani M. Syafiul Umam M. Wahyu Hutomo Aji Mariani Mariani Michelle Larassati Ayusmara Latukolan Miftahul Rizki Purwonegoro Mochammad Syaifullah Ferryansyah Mohammad Fatoni Anggris Muhammad Abyan Safitra Muhammad Aji Taufan Muhammad Avied Bachmid Muhammad Ghalib Nugroho Muhammad Ifan Farisqi Muhammad Ridho Kurniawan Pratama Muhammad Ridwan Nata Nirwasita Rasendriya Navisa Putri Maulidia Nefiana Mey Ipradita Nixon Okabashi Hendrawan Nurudin Santoso Nurul Hidayat Nurul Huda Abdullah Priyambadha, Bayu Ratih Kartika Dewi Ressya Sukma Retno Indah Rokhmawati Rhomzy Oesman Riyanda Satriyo Wicaksono Rizdiani Tri Prastiti Rizky Brama Sakti Rony Hendiarto Salma Mutiasanti Shafa Al Afghany Al Rahman Syahshiyah Rohidah Wirahadi Kusuma Wisnu Galih Pradita Yulia Salsah Sholihat Yusuf Gladiensyah Bihanda