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All Journal Jurnal Kedokteran Gigi Universitas Padjadjaran Padjadjaran Journal of Dentistry Padjadjaran Journal of Dental Researchers and Students
Cucu Zubaedah, Cucu
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Biochemistry, Genetics & Molecular Biology Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit Umum Bahtera Mas KendariSatisfaction of health services users of Bahtera Mas General Hospital Kendari Rahma, Sitti; Zubaedah, Cucu; Setiawan, Asty Samiaty
Jurnal Kedokteran Gigi Universitas Padjadjaran Vol 28, No 2 (2016): Agustus
Publisher : Fakultas Kedokteran Gigi Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.113 KB) | DOI: 10.24198/jkg.v28i2.18706

Abstract

Pendahuluan: Kepuasan merupakan perbandingan harapan dengan kinerja yang dirasakan pelanggan/pengguna. Tujuan penelitian ini adalah menilai kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit. Metode: Jenis penelitian deskriptif survei. Populasi adalah pengguna Rumah Sakit Umum Bahteramas Kendari. Pengambilan sampel dilakukan secara purpoisive sampling Penelitian dilakukan  dengan memberikan kuesioner kepuasan pengguna rumah sakit. Sampel  terjaring 200 orang. Variable penelitian adalah kepuasan pengguna rumah sakit dengan 14 (empat belas) indikator. Hasil: Indikator prosedur pelayanan dan indikator persyaratan pelayanan mempunyai indeks kepuasan  yang kurang sedangkan indikator kejelasan petugas, kedisiplinan petugas, tanggung jawab petugas, kemampuan petugas,kecepatan petugas, keadilan memdapatkan pelayanan,kesopanan dan keramahan petugas, kepastian jadwal pelayanan, kenyamanan lingkungan dan keamaman lingkungan masing-masing indicator mempunyai nilai  indeks kepuasan yang baik. Secara keseluruhan indeks kepuasan Rumah sakit Umum Bahteramas Kendari mempunyai indeks kepuasan katagori B yaitu baik. Simpulan:  Pengguna jasa merasakan kepuasan jasa pelayanan kesehatan Rumah Sakit Umum Bahtera Mas Kendari. ABSTRACTIntroduction: Satisfaction is a comparison of expectations with the performance perceived by the customer / user. The purpose of this study was to assess the satisfaction of users of health services in hospitals. Methods: Type of survey descriptive research. The population is the user of Bahteramas Kendari General Hospital. Sampling was done by purpoisive sampling. The research was carried out by giving satisfaction questionnaires to hospital users. Samples netted 200 people. The research variable is the satisfaction of hospital users with 14 (fourteen) indicators. Results: Service procedure indicators and service requirements indicators have a lack of satisfaction index, while indicators of clarity of officers, discipline of officers, responsibilities of officers, ability of officers, speed of officers, fairness get service, politeness and friendliness of officers, certainty of service schedules, environmental comfort and environmental security each indicator has a good satisfaction index value. Overall satisfaction index of Bahteramas Kendari General Hospital has category B satisfaction index which is good. Conclusion: Service users feel the satisfaction of the health services of the Bahtera Mas Kendari General Hospital. Keywords: User satisfaction, service dimensions, hospital.Pendahuluan: Kepuasan merupakan perbandingan harapan dengan kinerja yang dirasakan pelanggan/pengguna. Tujuan penelitian ini adalah menilai kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit.Metode: Jenis penelitian deskriptif survei. Populasi adalah pengguna Rumah Sakit Umum Bahteramas Kendari. Pengambilan sampel dilakukan secara purpoisive sampling Penelitian dilakukan  dengan memberikan kuesioner kepuasan pengguna rumah sakit. Sampel  terjaring 200 orang. Variable penelitian adalah kepuasan pengguna rumah sakit dengan 14 (empat belas) indikator. Hasil: Indikator prosedur pelayanan dan indikator persyaratan pelayanan mempunyai indeks kepuasan  yang kurang sedangkan indikator kejelasan petugas,kedisiplinan petugas, tanggung jawab petugas, kemampuan petugas,kecepatan petugas, keadilan memdapatkan pelayanan,kesopanan dan keramahan petugas, kepastian jadwal pelayanan, kenyamanan lingkungan dan keamaman lingkungan masing-masing indicator mempunyai nilai  indeks kepuasan yang baik. Secara keseluruhan indeks kepuasan Rumah sakit Umum Bahteramas Kendari mempunyai indeks kepuasan katagori B yaitu baik.Simpulan:  Pengguna jasa merasakan kepuasan jasa pelayanan kesehatan Rumah Sakit Umum Bahtera Mas Kendari.Kata kunci: Kepuasan pengguna, dimensi pelayanan, rumah sakit.
The relationship between oral health and confidence of medan city residents after the COVID-19 booster vaccination: a descriptive study Pasaribu, Melania Theresia; Zubaedah, Cucu; Suwargiani, Anne Agustina; Kadir, Rahimah Binti Abdul
Padjadjaran Journal of Dental Researchers and Students Vol 8, No 1 (2024): Februari 2024
Publisher : Fakultas Kedokteran Gigi Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/pjdrs.v8i1.51696

Abstract

ABSTRACT Introduction: The governments globally, including in Indonesia, aimed to return to pre-pandemic conditions via widespread vaccination. Indonesia mandated full and booster doses. The pandemic had impacted oral health, leading to increased stress and difficulties in oral cavity checks. This study investigated the link between dental/oral health and confidence in Medan City post-COVID-19 booster vaccination. Methods: The study was a descriptive correlational research on oral health's connection to confidence among Medan City residents who had received a COVID-19 vaccine booster. It employed non-probability sampling with convenience samples. The respondents were individuals who completed an online Google Form questionnaire. The research took place from May to June 2023, and the relationship between dental/oral health and confidence was analyzed using the Spearman correlation test. Results: The gathered data that met the population criteria consisted of 460 individuals. 412 (89.6%) individuals were categorized as having good oral health, while 448 (97%) were categorized as having good self-confidence. There was a positive and moderate correlation between oral health and self-confidence in the people of Medan City after receiving the COVID-19 booster vaccine, with a Spearman correlation coefficient of p=0.363. There was a positive correlation between oral health and self-confidence in the people of Medan city after receiving the COVID-19 booster vaccine. Conclusion: The relationship between oral health and confidence in health of Medan City residents after the COVID-19 booster vaccination based on this study was a positive correlation with moderate strength.KEY WORDS: dental health, community, confidence, post vaccination, COVID-19, booster.Hubungan kesehatan gigi dan mulut dengan kepercayaan diri masyarakat kota medan pasca vaksin COVID-19 taraf booster: studi deskriptifABSTRAK Pendahuluan: Pemerintah secara global, termasuk di Indonesia, bertujuan untuk kembali ke kondisi sebelum pandemi melalui vaksinasi massal. Indonesia mewajibkan dosis penuh dan dosis penguat. Pandemi telah berdampak pada kesehatan gigi dan mulut, meningkatkan stres dan kesulitan dalam pemeriksaan rongga mulut. Studi ini menyelidiki hubungan antara kesehatan gigi/mulut dan kepercayaan diri masyarakat di Kota Medan setelah vaksinasi penguat COVID-19. Metode: Studi ini merupakan penelitian deskriptif korelasional tentang hubungan antara kesehatan gigi dan mulut dengan rasa percaya diri di antara penduduk kota Medan yang telah menerima vaksin booster COVID-19. Penelitian ini menggunakan teknik sampling non-probabilitas dan convenience. Responden penelitian adalah individu yang telah menyelesaikan kuesioner Formulir Google secara daring. Penelitian ini dilakukan dari Mei hingga Juni 2023. Hubungan antara kesehatan gigi/mulut dan rasa percaya diri dianalisis menggunakan uji korelasi Spearman. Hasil: Data yang terkumpul yang memenuhi kriteria terdiri dari 460 individu. Sejumlah 412 (89,6%) individu dikategorikan memiliki kesehatan gigi yang baik, sedangkan 448 (97%) dikategorikan memiliki kepercayaan diri yang baik. Terdapat korelasi positif dan sedang antara kesehatan gigi dan kepercayaan diri di masyarakat Kota Medan setelah menerima vaksin booster COVID-19, dengan koefisien korelasi Spearman p=0,363. Terdapat korelasi positif antara kesehatan gigi dan kepercayaan diri di masyarakat Kota Medan setelah menerima vaksin booster COVID-19. Simpulan: Hubungan antara kesehatan gigi dan kepercayaan diri penduduk Kota Medan setelah menerima vaksin booster COVID-19 memiliki korelasi positif dengan kekuatan sedang. KATA KUNCI: kesehatan gigi, masyarakat, kepercayaan diri, pasca vaksin, COVID-19, booster.
Oral hygiene status of the orphan children in Ar-Rohman Foster Home Bandung after dental health education Hapsari, Nurayni Tri; Suwargiani, Anne Agustina; Zubaedah, Cucu
Padjadjaran Journal of Dentistry Vol 29, No 3 (2017): November 2017
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.877 KB) | DOI: 10.24198/pjd.vol29no3.14321

Abstract

Introduction: Oral hygiene status is a condition of a person’s oral cavity. Oral hygiene status can be assessed using Oral Hygiene Index Simplified (OHI-S) by Greene & Vermillion. The education given regarding dental health is one of the health promotion with the purpose to increase the ability of children in terms of maintaining and improving their oral hygiene. The purpose of this study was to determine the oral hygiene status of the orphan children in Ar-Rohman Foster Home Bandung before and after being given dental health education (DHE). Methods: This research was pre-experimental research with one group of pretest-posttest design with total sampling technique. Subjects of this research were orphans aged 13-15 years old. The respondents got the clinical examination of OHI-S at before and after the respondent was given dental health education. The data obtained then tested using the normality test, if the data were normally distributed analysis, then analyzed with a paired t-test, and if the data were not normally distributed, will be analyzed with a Wilcoxon test. Results: The results showed a significant decrease of plaque index after dental health education was given to the orphans. The examination of the calculus index (CI-S) did not show any change before and after dental health education. OHI-S of children, however, showed a significant decrease. Conclusion: There was an increase in the oral hygiene status of the orphan children in Ar-Rohman Foster Home Bandung after being given dental health education.
The Healthy Eating Plate and periodontal health knowledge in undergraduate students of Faculty of Dentistry Universitas Padjadjaran Rusjanti, Janti; Solihati, Salma Kamila; Zubaedah, Cucu
Padjadjaran Journal of Dentistry Vol 30, No 1 (2018): March 2018
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (144.269 KB) | DOI: 10.24198/pjd.vol30no1.16232

Abstract

Introduction: Periodontal disease is a multifactorial disease that attacks periodontal tissue caused by bacterial plaque and calculus, and also nutritional deficiency. Applying a healthy dietary habit will be able to prevent the occurrence of periodontal disease. The purpose of this study was to discovered description of the Healthy Eating Plate habit and periodontal health knowledge in undergraduate students of Faculty of Dentistry Universitas Padjadjaran. Method: This research was quantitative with two questionnaire instruments; the first contained the food variety and the proportion consumed by respondents, and the second contained questions regarding the periodontal health. The samples were as much as 137 undergraduate students of Faculty of Dentistry Universitas Padjadjaran batch 2015, taken with an accidental random sampling technique. Results: The nutritional proportion of all respondents were as follows: at breakfast, 27.5% of carbohydrate, 25.1% of protein, 24.3% of vegetables, and 23.4% of fruits; at lunch, 29.1% of protein, 27.1% of carbohydrates, 19.8% of vegetables, and 24.4% of fruits; at dinner, 27% of protein, 23% of carbohydrate, 20.9% of vegetables, and 20.1% of fruits. The level of periodontal knowledge was 68.94%. Conclusion: The respondent's dietary habit was close enough to the indicators of the Healthy Eating Plate, with a moderate level of periodontal health knowledge.
Caries risk and preventive home-treatment in pre-school children - An Irene Donuts ellaborative pilot study Suwargiani, Anne Agustina; Wardani, Riana; Putri, Fidya Meditia; Susilawati, Sri; Zubaedah, Cucu; Jasrin, Tadeus Arufan
Padjadjaran Journal of Dentistry Vol 30, No 2 (2018): July 2018
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (194.513 KB) | DOI: 10.24198/pjd.vol30no2.18323

Abstract

Introduction: Caries risk assessment is an effort performed to determine the causes of dental caries and the caries risk of the children. The purpose of the study was to determine the caries risk of pre-school children and the possible preventive home-treatment in reducing the risk. Methods: This research was descriptive with sampling method used was the total sampling technique. Data were collected using the Irene’s Donuts caries risk form to determine the caries risk and preventive treatment of the children. Caries risk assessment data was presented in the form of frequency distribution tables. Results: The first-year research resulted as follows: distribution of caries risk frequency based on the interview conducted towards the parents in Ulul Azmi and Amanah Kindergarten, regarding their education, age, children’s habits, showed that the highest risk (88.9%) in both kindergartens was found in children who still drink milk with pacifier bottles until more than four-years-old. The second highest risk amongst Ulul Azmi Kindergarten students (88.9%) was found in children with daily candy consumption; the highest risk amongst Arroyyan Kindergarten (90%) was tooth decay which considered not interfering the children’s development with the pH level below 6.5. Regarding the treatment choice of the students, the most choices taken amongst Ulul Azmi Kindergarten parents were helping their children brush their teeth at night before bedtime; assuring the children’s sufficient water consumption in Amanah Kindergarten parents; assuring the children’s vegetable and fruits contained menu in Arroyyan Kindergarten parents. Conclusion: The highest caries risk of pre-school children is tooth decay, with the possible preventive home-treatment, were helping the children to brush their teeth at night before bedtime, assuring the children’s sufficient water consumption, and assuring the children’s vegetable and fruits contained menu.
Occlusal caries risk assessment using Cariogram analysis in student aged 11-12 years Wardani, Riana; Zubaedah, Cucu; Setiawan, Asty Samiaty
Padjadjaran Journal of Dentistry Vol 29, No 1 (2017): March 2017
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.863 KB) | DOI: 10.24198/pjd.vol29no1.11344

Abstract

ABSTRACT Introduction: Basic Health Research 2013 showed Dental Caries Index in school age student in West Java was lower than the expected target, with occlusal surface as most affected part. The purpose of this study was to determine the risk status of dental caries in school age student by using cariogram analysis. Methods: Observational research. Study was conducted on 30 student aged 11-12 years with caries high risk on occlusal surfaces. Purposive sampling was taken from students of SDN Cikawari and SDN Mekarjaya Bandung Regency with high DMF-S index. Inclusion criteria: male and female, aged 11-12 years, good systemic health, SDN Mekarjaya and SDN Cikawari Bandung Regency students. Exclusion criteria: suffering from systemic disorder, currently in long-term antibiotic therapy, orthodontic appliance usage. Case history, eating habits and intake of fluoride, caries experience, salivary volume and buffering capacity of each sample was examined using cariogram examination method. Results: The cariogram analysis showed 43% chance of caries avoidance. Diet control was 23.3%, includes two factors: sugary foods and eating frequency. Bacteria control was 11.9% by evaluating both bacterial factors (the amount of plaque and the bacteria Streptococcus mutans). Vulnerability control was 14.4%, including caries prevention by the continuation of fluorine program and other conditions control that affect salivary secretions. Conclusion: Based on cariogram analysis found that all samples who had occlusal surfaces caries were at a high risk category, but still having moderate potential of avoiding new caries occurrence by controlling risk factors.Keywords: Cariogram analysis, Occlusal caries, Aged 11-12 years
Women’s customer trusts in hospital's inpatient services Zubaedah, Cucu; Rufaidah, Popy; Aripin, Dudi; Tjahajawati, Sri
Padjadjaran Journal of Dentistry Vol 31, No 3 (2019): November 2019
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/pjd.vol31no3.25135

Abstract

Introduction: Customer trust is a tribute to officers or institutions performances and sacrifices. In the health marketing system, the relationship among health workers, doctors, patients or health service users is essential. The declining of women’s health will have an impact on the overall life qualities of the community and eventually will decrease the Indonesian Human Development Index. The purpose of this research was to analyze the customer trust of women’s inpatient in hospitals at West Java and determine the most influential dimensions and indicators of the women’s inpatient customer trust. Methods: This research was explanatory research conducted with the survey method with the sample size of 398 respondents. The unit of analysis was a hospital in West Java, while the observation unit was the inpatient community group which considers inadequate and gets health financing subsidies from the government in 42 hospitals from 28 cities or regencies in the West Java provinces. The sampling method was multistage sampling and the research tool was a questionnaire. Customer trust variable had two dimensions: honesty and benevolence; each with five indicators. The statistical analysis method used in this research was the Wilcoxon test and partial least square test. Results: Both dimensions were dominant in measuring the customer trust variables with loading factor values which relatively similar to 0.831 for benevolence and 0.831 for honesty. Hospital staff as a dominant indicator of benevolence, given the loading factor value at 0.819 and R2 value at 0.480; hospital staff with integrity as a dominant indicator for honesty, given the loading factor value at 0.825 and R2 value at 0.472.  Conclusion: Women’s customer trust of inpatient services in hospitals at West Java is in good condition. Honesty and benevolence dimension also has the same value in measuring women’s customer trust. The most dominant indicator in measuring the dimension of benevolence is hospital staff and hospital staff with integrity for the honesty dimension.Keywords: Customer trust, women, inpatient service, hospital.
The relationship between Social Security Administrator (BPJS) regulations and the value of benefits obtained by Social Security Administrator for Employment (BPJS Ketenagakerjaan) participants Sistiaperdani, Resly; Zubaedah, Cucu; Wardani, Riana; Hayati, Ayu Trisna; Carolina, Dyah Nindita
Padjadjaran Journal of Dentistry Vol 32, No 2 (2020): July 2020
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/pjd.vol32no2.24045

Abstract

Introduction: One of the human rights is the right to live prosperously. Indonesian government provides social security for workers, namely the Social Security Administrator for Employment (BPJS Ketenagakerjaan). Social Security Administrator for Employment has a specific set of regulations set by the government. Social Security Administrator for Employment participants obtains the value of benefits through the social security program. This study was aimed to analyse the relationship between regulations and the value of benefits obtained by BPJS Employment participants. Methods: This research was a correlational descriptive study with a survey method. Results: Most respondents stated strongly agree with the regulations of Social Security Administrator for Employment (85.09%), and most respondents felt that they gained a lot of the value of benefits as expected (83.80%). The results of the Spearman correlation test between the Social Security Administrator for Employment regulations with the values obtained by respondents, which resulted in p = 0.0001 with α = 0.05. The p-value that lower than the α indicates a significant relationship. Conclusion: There is a relationship between the regulations of Social Security Administrator for Employment and the values obtained for the participants, with the direction of positive correlation and the moderate correlation strength.
Co-Authors Adhelina, Muthia Kirana Adilah, Bunga Hasna Anne Agustina Suwargiani Asty Samiaty Setiawan, Asty Samiaty Ayu Trisna Hayati, Ayu Trisna Dudi Aripin Dyah Nindita Carolina Fidya Meditia Putri, Fidya Meditia Fitri, Aulia Bayu Indra Mustika SP, Indra Janti Rusjanti, Janti Jasrin, Tadeus Arufan Jasrin, Tadeus Arufan Jasrin, Tadeus Arufan Kadir, Rahimah Binti Abdul Netty Suryanti Nurayni Tri Hapsari, Nurayni Tri Pasaribu, Melania Theresia Popy Rufaidah Riana Wardani Riani Setiadhi Sistiaperdani, Resly Sitti Rahma, Sitti Solihati, Salma Kamila Solihati, Salma Kamila Sri Susilawati Sri Tjahajawati, Sri Syahida, Qaulan Vieta, Cynthia Wahyu Hidayat