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Pengaruh Lingkungan Kerja Non Fisik dan Coaching terhadap Kinerja Karyawan PT Graha Layar Prima CGV Grand Indonesia Jakarta Pusat Alfi Muhammad Dzikri; Anah Furyanah
MAMEN: Jurnal Manajemen Vol. 5 No. 1 (2026): Januari 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v5i1.6880

Abstract

This study aims to examine the influence of non-physical work environment and coaching on employee performance at PT. Graha Layar Prima (CGV) Grand Indonesia, Central Jakarta. The focus of this research is based on the importance of non-physical work environment aspects such as interpersonal relationships, communication, emotional support, social skills, and organizational culture, as well as coaching factors including change, concern, learning, and relationship, which are assumed to improve employee performance. The research method used is quantitative with a descriptive-analytic approach. Primary data were collected through questionnaires distributed to 70 respondents, while data analysis was conducted using multiple linear regression with the assistance of SPSS. The results indicate that the non-physical work environment has a positive and significant effect on employee performance, as does coaching, which also positively and significantly affects employee performance. Simultaneously, the non-physical work environment and coaching have a significant effect on employee performance. This is evidenced by the F-test value of 77.365, which is greater than the F-table value of 3.1337, with a coefficient of determination (R²) of 0.698. This means that 69.8% of the variation in employee performance can be explained by both variables, while the remaining 30.2% is influenced by other factors outside the scope of this study. Thus, creating a conducive non-physical work environment and implementing effective coaching are proven to enhance employee performance at PT. Graha Layar Prima.
Analisis Atribut Produk Terhadap Kepuasan Pelanggan Pada Ranu Original Store Jakarta Selatan Annida Zahra; Anah Furyanah
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 4 (2026): April
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i4.9540

Abstract

Ranu Original Store specializes in authentic fashion and sneakers. It operates as a digital provider for school procurement, focusing on education-related products, rather than clothing or general retail goods as the name "Original Store" suggests, in South Jakarta. In collecting data, the author used qualitative descriptive analysis through observation and interviews. The research findings indicate that Ranu Original Store's product attributes (quality, features, design, brand, and packaging) have been implemented very well and meet the needs of the target market, both retail and institutional. Authenticity is the primary foundation of branding, successfully building a positive reputation. Customer satisfaction is significantly influenced by responsive service quality, staff empathy, and ease of transaction. Loyalty programs and feedback management are key to Ranu Original Store's success in maintaining customer retention, thus creating long-term, mutually beneficial relationships between sellers and buyers.
Marketing Agility and Innovation: Boosting Performance in the Used Car Market Anah Furyanah; Iis Noviyanti; Fauziah Septiani
MIX: JURNAL ILMIAH MANAJEMEN Vol. 16 No. 2 (2026): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2026.v16i2.011

Abstract

Objectives: Marketing agility has become a critical capability within firms classified as small and medium-sized enterprises (SMEs) to sustain marketing performance within increasingly dynamic and competitive markets. Within the context of Indonesia’s pre-owned car industry, the present research examines the intervening role of marketing innovation in explaining how marketing agility influences marketing performance.Methodology: A quantitative approach was employed using survey data collected from 289 used car SMEs operating in the Jabodetabek region. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to analyze the data, with the model specified at both the first-order and second-order levels.Findings: The empirical results reveal that marketing agility exerts a significant positive influence on both marketing innovation and marketing performance. In addition, the findings indicate that marketing innovation partially mediates the relationship between marketing agility and marketing performance, suggesting that marketing agility influences performance both directly and indirectly through marketing innovation. At the dimensional level, proactiveness, responsiveness, and speed exhibit significant indirect effects on marketing performance through marketing innovation, whereas flexibility does not demonstrate a significant effect. Moreover, market turbulence is found not to moderate the relationships among marketing agility, marketing innovation, and marketing performance.Conclusion: The results emphasize the crucial role of marketing agility and marketing innovation in enhancing marketing performance under relatively stable market conditions.
Driving Innovation in Tourism Workplaces: The Impact of Leadership, Motivation, and Satisfaction on Employee Behavior Fauzia Septiani; Anah Furyanah; Fadhoilus shof
Journal of Advanced Research in Social Sciences and Humanities Volume 9, Issue 2, June 2024
Publisher : Journal of Advanced Research in Social Sciences and Humanities

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26500/JARSSH-09-2024-0204

Abstract

Aim: This study examines the effect of transformational leadership, work motivation, and job satisfaction on innovative work behavior. Methodology: The questionnaire was given online using Google Forms and was conducted using a quantitative approach with a sampling technique using accidental sampling. The population in this study was 263, and the sample used was 170 respondents from employees in the hotel sector in Banyumas, Indonesia. This study used SEM-PLS to analyze the data. Findings: The results showed that transformational leadership did not directly affect innovative behavior, but work motivation and job satisfaction affected IWB. Implications/Novel Contribution: Study is unique in methodology and context where studies on innovative work behavior are scarce in similar settings. Innovative work behavior still needs to be considered and improved with satisfaction and motivation elements of job in general and especially in the service sector in Wonosobo, Indonesia. Recommendations are provided along with future directions.
A Dual Mediation Model of Turnover Intention among Nurses: Evidence from Work-Related and Organizational Factors Anah Furyanah; Cucu Sulastri
Journal of Advanced Research in Social Sciences and Humanities Volume 8, Issue 4, December 2023
Publisher : Journal of Advanced Research in Social Sciences and Humanities

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26500/JARSSH-08-2023-0403

Abstract

Aim: In addition to examining the mediating impacts of organizational commitment and The Joy of Working as a Nurse. This study examines the effects of workload, job stress, and work-life balance on nurses’ intentions to quit their positions. Methodology: This survey involved 194 nurses from Category C hospitals in Surabaya, Indonesia, with a total of 130 replies. Convenience sampling was the method employed, with a maximum quota established for each facility. Consequently, A final total sample of 130 people responded to the survey. Findings: The computation analysis’s findings demonstrate that job satisfaction, workload, and stress all positively but marginally influence turnover intention. Job satisfaction is positively but marginally impacted by job stress. Workload has a slight but positive impact on turnover intention. The results of the mediation show that workload and intention to leave cannot be mediated by the relationship between job stress and job satisfaction. According to the study’s findings, severe stress and burden would lower job satisfaction but won’t be able to considerably lower the intention to leave. Furthermore, the analysis’s findings demonstrate that organizational commitment significantly reduces turnover intention, Organizational commitment is strongly and positively influenced by quality of work life, while turnover intentions are negatively but not significantly influenced. This suggests that the relationship between nurses’ turnover intentions and quality of work life is somewhat mediated by organizational commitment. Implications/Novel Contribution: Not only filled the prominent research gap in novel setting, the study brings key policy recommendations and future research directions for scholars in the field.