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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik Journal of Administrative and Sosial Science (JASS) CARE: Jurnal Pengabdian Multi Disiplin @-Publik: Jurnal Administrasi Publik Aktivasi: Jurnal Pemberdayaan Masyarakat
Arif Rahman Hakim
STISIPOL Candradimuka
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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SOSIALISASI PEMANFAATAN MEDIA SOSIAL UNTUK PEMASARAN DAN PENGAWASAN KEBERSIHAN PRODUK PEMPEK DI TANGGO RAJO CINDO PALEMBANG Sutinah, Sutinah; Hakim, Arif Rahman; Islamy, Diah Putri; MK, Samsul; Nuraina, Kurnia; Fajri, Ahmad
Aktivasi: Jurnal Pemberdayaan Masyarakat Vol 6 No 1 (2024): September
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat STISIPOL Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/aktivasi.v6i1.502

Abstract

The STISIPOL Thematic Community Service Program on Sustainable Tourism 2024 focuses on the development of culinary tourism in Palembang, particularly pempek, which is not only renowned nationally but also attracts international tourists. Pempek, as a cultural icon of Palembang, plays a significant role in attracting tourists and boosting the local economy. Although pempek MSMEs (Micro, Small, and Medium Enterprises) have contributed significantly to Palembang's economy, they still face various challenges, especially in the aspect of digital marketing. This community service program aims to provide socialization on digital marketing to pempek MSME actors in Kampung Kreatif Tanggo Rajo Cindo, 7 Ulu Village, Palembang. Besides marketing, the program also highlights the importance of hygiene supervision in the processing of culinary products in accordance with applicable hygiene and sanitation standards. The program's implementation methods include an initial survey to identify the challenges faced by MSMEs, socialization on marketing through social media, and cleanliness in pempek processing. The results of this activity show an increased understanding among MSME actors of the use of social media as a marketing tool and the importance of cleanliness in maintaining product quality. Therefore, this program is expected to enhance the competitiveness of pempek MSMEs in 7 Ulu Village, Palembang, and promote more.
Efektivitas Pelayanan Pengaduan Masyarakat Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Ogan Komering Ilir Iskandar, Iskandar; Idi, Abdullah; Hakim, Arif Rahman
@-Publik: Jurnal Administrasi Publik Vol 4 No 2 (2024): Agustus
Publisher : Program Studi Magister Ilmu Administrasi Publik STISIPOL Candradimuka

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Abstract

This research aims to evaluate the effectiveness of public complaint services provided by the Investment and Integrated One-Stop Service Agency of Ogan Komering Ilir Regency. The method employed is a qualitative approach with a case study design. Data were collected through interviews, observations, and document analysis. The results indicate that several factors influence the effectiveness of complaint services, such as facility availability, service quality, staff expertise, and procedural clarity. However, there are still obstacles such as limited socialization about the complaint process to the public and a lack of coordination among units within the agency. Therefore, it is recommended that the agency enhance socialization efforts, internal coordination, and service quality to improve the effectiveness of public complaint services.
Analisis Kinerja Tenaga Kontrak Bidang Informasi dan Teknologi (IT) pada Dinas Komunikasi dan Informatika Provinsi Sumatera Selatan Ahsani, Deswan; Zuber, Konar; Hakim, Arif Rahman
@-Publik: Jurnal Administrasi Publik Vol 4 No 3 (2024): Desember
Publisher : Program Studi Magister Ilmu Administrasi Publik STISIPOL Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publik.v4i3.524

Abstract

The South Sumatra Province Communication and Informatics Service plays an important role in the fields of communication, informatics, coding and statistics. With the vision of "Advanced South Sumatra Based on Information and Communication Technology", this agency seeks to improve the quality of ICT human resources, infrastructure, bureaucratic reform, and support digital startups. However, there are several challenges such as the lack of human resources who are able to adapt quickly to digital transformation and less than optimal implementation of IT tasks. Therefore, reliable IT contract workers are needed to drive the success of digital transformation. This research uses a quantitative descriptive method by collecting data through questionnaires distributed to IT contract workers as well as interviews with several service staff. The research results show that the performance of IT contract workers is at a fairly good level, but there are several areas that require improvement, such as the development of technical skills and time management. Factors such as work environment, support from superiors, and availability of resources were also found to have a significant effect on performance. Recommendations are given to increase training and development, as well as improve the performance evaluation system for IT contract workers at the South Sumatra Province Communication and Information Service.
Evaluasi Program Kartu Indonesia Sehat (KIS) di Kelurahan Lebung Gajah Kecamatan Sematang Borang Kota Palembang Islamy, Diah Putri; Hakim, Arif Rahman; Sutinah, Sutinah
@-Publik: Jurnal Administrasi Publik Vol 4 No 3 (2024): Desember
Publisher : Program Studi Magister Ilmu Administrasi Publik STISIPOL Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publik.v4i3.527

Abstract

This research aims to determine the evaluation of the Healthy Indonesia Card (KIS) Program in Lebung Gajah Village, Sematang Borang District, Palembang City. This research method is descriptive qualitative where the data collection technique is triangulation, namely interview, observation and documentation techniques. The research results show that the evaluation of the Healthy Indonesia Card (KIS) program has been carried out well, although a small number of them experienced problems. Regarding effectiveness, it can be concluded that the public is satisfied with the kis program in terms of health services and the implementation of kis card distribution is optimal. Efficiency can be concluded that the time to complete the kis making can be categorized as not optimal. Adequacy, it can be concluded that meeting community needs and the available health services are good. Alignment, it can be concluded that equalization is correct. Responsiveness, it can be concluded that the community's response has been right on target. However, there are a small number who do not receive kis, because there are people who do not meet the requirements, especially where they live. Accuracy, it can be concluded that it is in accordance with the objectives and benefits of the kis program that the community needs, namely ensuring the health of the less fortunate with free treatment. In this case, with the kis program, people receive completely free treatment from the government, which means that poor people do not need to think about the costs of treatment at hospitals or health centers.
MODEL KOLABORATIF DALAM PENANGGULANGAN RISIKO BANJIR DI KABUPATEN LAHAT Austin, Trecy; Hakim, Arif Rahman; Sutinah; Rossa, Clara Amelya
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol. 14 No. 1 (2025): Mimbar : Jurnal Penelitian Sosial dan Politik (Juni)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/w704hy98

Abstract

 This study aims to elaborate on the collaborative governance model for flood risk management in Lahat Regency. Using a qualitative approach, data were collected through field observations, in-depth interviews, and documentation. The research adopts Ratner’s theoretical framework of collaboration, which consists of three key dimensions: (1) identifying obstacles and opportunities, (2) debating strategies for influence, and (3) planning collaborative actions. The results reveal that the collaborative model has been generally implemented well, with active involvement of various stakeholders, including local government, disaster management agencies, and community groups, in both decision-making processes and disaster response strategies. However, several obstacles were identified. First, difficulties in accessing and managing disaster-related data, particularly regarding flood events, have hindered effective planning. Second, challenges in implementing strategies at the field level often arise due to limited resources or lack of coordination. Third, some stakeholders fail to participate consistently in post-disaster evaluation meetings, reducing the effectiveness of collaborative planning. These findings suggest that although the foundation for collaborative governance exists, there is a critical need to enhance institutional coordination, improve stakeholder communication, and establish a regular and inclusive evaluation mechanism. Strengthening these aspects will contribute to a more resilient and integrated flood risk management system in Lahat Regency.
Implementasi Kebijakan Pajak Daerah Di Kota Palembang Elviany, Feby Hestri; Hakim, Arif Rahman; Hestirinaih, Deby Chintia
@-Publik: Jurnal Administrasi Publik Vol 5 No 1 (2025): April
Publisher : Program Studi Magister Ilmu Administrasi Publik STISIPOL Candradimuka

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Abstract

This research is descriptive research with a qualitative approach. The data used is based on type, namely quantitative data and qualitative data, while based on primary data sources and secondary data. Observations, interviews and documentation were used as data collection tools. The informants in this research were the Head of Other Regional Taxes, BPPD Palembang City; Head of Regional Tax Receivables Management Division BPPD Palembang City; Head of Regional Tax Assessment & Development Division BPPD Palembang City; Head of PBB & BPHTB BPPD Palembang City; Other related parties, Police / Kodim / Prosecutor's Office; People/taxpayers (individuals/business entities) who are tax compliant and tax non-compliant in Palembang City. The data analysis used is qualitative analysis with an interactive model. Based on the research results, it is concluded that the implementation of Regional Tax Policy in the City of Palembang has been implemented although it is not yet optimal.
Analisis Kualitas Pelayanan Administrasi Terpadu Di Kecamatan Plaju Kota Palembang Hastuti, Ria; Hakim, Arif Rahman; Syuroh, Mat
@-Publik: Jurnal Administrasi Publik Vol 5 No 2 (2025): Agustus
Publisher : Program Studi Magister Ilmu Administrasi Publik STISIPOL Candradimuka

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Abstract

This study entitled "Analysis of Quality of Integrated Administrative Services in Plaju District, Palembang City". This study aims to determine the quality of integrated administrative services in Plaju District, Palembang City. The method used is qualitative with data collection techniques namely interviews, documentation, and observation. This study uses Zeithaml's theory regarding the service quality model. The results of this study indicate that 1) Tangibles, Buildings, Office rooms and facilities, Personnel and uniforms have been implemented properly. 2) Reliability, consisting of: Service competence and professionalism have been well implemented. 3) Responsiveness, accessibility or ease of getting services has been implemented properly. 4) Assurance, assurance that the problems faced by the community can be resolved or their needs can be fulfilled has not been implemented properly. 5) Empathy, attention or compassion for the interests/problems faced by the community, has been implemented properly. This problem was found from the results of analysis of document data, results of interviews with stakeholders and the public.
Efektivitas Penerapan Sistem Informasi Rencana Umum Pengadaan Pada Badan Kepegawaian Daerah Provinsi Sumatera Selatan Novansyah, Tio; Hakim, Arif Rahman; Sandy, Amiruddin
@-Publik: Jurnal Administrasi Publik Vol 5 No 2 (2025): Agustus
Publisher : Program Studi Magister Ilmu Administrasi Publik STISIPOL Candradimuka

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Abstract

The effectiveness of implementing the General Procurement Information System (SiRUP) at the Regional Personnel Agency of South Sumatra Province is evaluated in this study. SiRUP serves as a means to carry out bureaucratic reforms in the procurement of goods and services (PBJ) by utilizing information technology. This implementation is in line with the government's commitment to implement e-Government and achieve Good Corporate Governance (GCG) principles.Through the electronically-based SiRUP application, PBJ processes are claimed to be faster, more accurate, transparent, and accountable. The General Procurement Plan is prepared and established within the SiRUP application. It provides information to the general public as a form of procurement transparency and also informs potential providers in a timely manner, allowing them to participate and compete in meeting government needs. The procurement process begins with needs planning, followed by the Regional Personnel Agency developing and finalizing the General Procurement Plan, and publicly announcing it on the designated website. Theee objective of this researchoh is to assess and understand the extent of the effectiveness of implementing the General Procurement Information System at the Regional Personnel Agency of South Sumatra Province. Additionally, the researchho aims to determine the influenceoe of Good Governance on the performance of procurement of goods and services. The research methodology employed in this study is a quantitative descriptive method. Based on the data analysis, it is found that the implementation of the SiRUP application has a positive and significant impact on the performance of procurement of goods and services.
Co-Authors Abdullah Idi Abdurrahman Arif Ahmad Fajri Ahsani, Deswan Aulia Kurniati, Maygita Austin, Trecy Bayumi, Ruli Ihsan Berlian, Ong Deby Chintia Hestiriniah Destriani Dwi Nanti Elviany, Feby Hestri Febrianza, M. Hastuti, Ria Hestirinaih, Deby Chintia Ibrahim, Dede Maulana M. Iskandar Iskandar Islamy, Diah Putri Ivana, Ivana Juliansyah, M. Fajri Kurniasih, Fonny Lisdiana M.R. Abdul Latief HM Mat Syuroh Maulindawati, Maulindawati MK, Samsul Novansyah, Tio Nuraina, Kurnia Putri, Riske Maida Rossa, Clara Amelya Sandy, Amiruddin Saswita, Saswita Sobri Sri Sulastri Sutinah Sutinah Sutinah Trecy Austin Wagisri, Wagisri Zuber, Konar