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Heriyono Lalu
Telkom University
Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Transportation Other

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Perancangan Usulan Perbaikan Proses Bending Pembuatan Plate Pada Sparepart Adjuster Comp Chain Type K45 Di Pt. Xyz Berdasarkan Pendekatan Metode Dmai Bella Hestina Putri; Marina Yustiana Lubis; Heriyono Lalu
eProceedings of Engineering Vol 7, No 2 (2020): Agustus 2020
Publisher : eProceedings of Engineering

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Abstrak PT. XYZ adalah salah satu perusahaan manufaktur yang memproduksi pembuatan sparepart kendaraan motor salah satu sparepart yang diporroduksi adalah sparepart Adjuster Comp Chain Type K45. Proses yang menjadi fokus pada penelitian ini adalah tahapan proses bending pada pembuatan plate. Terdapat defect yang memiliki jumlah defective terbesar yaitu scratch dimana terdapat gores pada permukaan plat dan dented dimana terdapat penyok pada permukaan plat pada saat dilakukan proses bending yang diakibatkan karena plat bergeser pada dies. Sehingga bentuk dan ukuran plat tidak sesuai dengan dies. Oleh karena itu, diberikan perancangan usulan perbaikan untuk memperbaiki tahapan proses bending yang bermasalah dengan menggunakan metode DMAI (Define, Measure, Analyze, Improve). DMAI adalah proses berulang yang memberikan struktur dan panduan untuk meningkatan proses di tempat kerja manapun. Pertama tahap define mengidentifikasi CTQ produk dan proses, data jumlah produksi dan jumlah defect, jenis defect, serta alur proses produksi. Kedua tahap measure membahas mengenai pengukuran stabilitas dan kapabilitas proses. Ketiga tahap analyze menganalisis akar masalah dengan diagram fishbone, 5 why’s dan menentukan prioritas perbaikan menggunakan FMEA. Keempat tahap improve merancang usulan perbaikan tahapan proses yang bermasalah dengan menggunakan 5W+1H. Hasil dari rancangan usulan perbaikan adalah berupa alat bantu penopang dan display visual dengan menggunakan metode DMAI. Pemberian alat bantu penopang untuk meminimasi kesalahan plat bergeser dari dies alat bantu ini yang terdapat pada bagian sisi kanan dan kiri dies. Pembuatan display visual untuk meminimasi kesalah plat tidak sesuai dengan dies untuk mengingatkan operator berupa ketentuan peletakan plat pada dies. Kata kunci : Adjuster, Bending, Six Sigma, DMAI, Cacat Abstract PT. XYZ is one of the manufacturing companies that produces the manufacture of motorcycle spare parts, one of the spare parts produced is the Adjuster Comp Chain Type K45 spare parts. The process that is the focus of this research is the bending process stages in plate making. There is a defect that has the largest defective number, namely scratch where there is a scratch on the surface of the plate and dented where there is a dent on the surface of the plate when the bending process is carried out due to the plate sliding on the dies. So that the shape and size of the plate does not match the dies. Therefore, given the design of improvement proposals to improve the stages of the bending process that are problematic by using the DMAI (Define, Measure, Analyze, Improve) method. ISSN : 2355-9365 e-Proceeding of Engineering : Vol.7, No.2 Agustus 2020 | Page 6249DMAI is an iterative process that provides structure and guidelines for improving processes in any workplace. First, the define stage identifies the CTQ of products and processes, data on the number of production and the number of defects, types of defects, and the flow of the production process. The two measure stages discuss the measurement of process stability and capability. The three Analyze stages analyze the root of the problem with a fishbone diagram, 5's why and determine the priority of repairs using FMEA. The four stages of improve design a problematic process stage improvement proposal using 5W + 1H. The results of the proposed improvement design are in the form of supporting tools and visual displays using the DMAI method. Provision of support tools to minimize plate errors shifting from the dies of this tool which are located on the right and left sides of the dies. Making a visual display to minimize plate errors is not in accordance with dies to remind operators of the provisions of placing plates on dies. Keywords: Adjuster, Bending, Six Sigma, DMAI, Defect
Usulan Treatment Risiko Pada Proses Customer Validation Blanja For Migrant Worker Di Pt Metraplasa (blanja.com) Dengan Menggunakan Pendekatan Risk Management Process Arrivan Dika Santosa; Wiyono Sutari; Heriyono Lalu
eProceedings of Engineering Vol 7, No 1 (2020): April 2020
Publisher : eProceedings of Engineering

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Abstrak PT Metraplasa sedang mengembangkan satu fitur untuk para pekerja migran Indonesia yang sedang bekerja di luar negeri yaitu Blanja for Migrant Workers. Fitur tersebut bertujuan untuk memudahkan para pekerja migran yang sedang bekerja di luar negeri untuk memenuhi kebutuhan keluarganya yang berada di Indonesia. Proses customer validation dilalui PT Metraplasa untuk memvalidasi rencana pengembangan fitur ini kepada calon customer yaitu pekerja migran Indonesia yang berada di Taiwan. Pada pelaksanaannya, tim Blanja belum mengidentifikasi kemungkinan kejadian risiko, akibatnya proses customer validation mengalami keterlambatan dan juga mendapatkan hasil yang tidak sesuai target. Kendala yang dihadapi perusahaan saat melakukan proses ini menjadi latar belakang untuk melakukan manajemen risiko, mengingat masih ada lagi proses customer validation yang akan dilakukan dengan PMI di negara lain. Dengan demikian, penelitian ini dilakukan untuk melakukan manajemen risiko pada proses customer validation. Hasil akhir penelitian ini berupa usulan risk treatment dan usulan proses baru untuk penerapan treatment plan dengan melibatkan perbaikan komponen-komponen proses seperti aturan, sumber daya manusia, aktivitas, serta sarana dan prasarana. Kata kunci : risk assessment, risk treatment, customer validation, proses Abstract PT Metraplasa is developing a feature for Indonesian Migrant Workers who are working abroad, namely Blanja for Migrant Workers. This feature is to facilitate Migrant Workers who work abroad to buy the needs for the family in Indonesia. The customer validation process was passed by PT Metraplasa to validate the feature development plan for prospective customers in Taiwan. In its implementation, the Blanja team has not yet identified the possibility of risk events, as a result the customer validation process has been delayed and also has not achieve the targets. Constraints faced by the company when carrying out this process become the background for start risk management process, because the company still have the customer validation process that will be carried out with PMI in other countries. Thus, this research was conducted to do risk management in the customer validation process. The final result of this research is in the form of a risk treatment proposal and a new process proposal for the implementation of a treatment plan by involving the improvement of process components such as rules, human resources, activities, and facilities and infrastructure Keywords: risk assessment, risk treatment, customer validation, process
Usulan Perbaikan Proses Bisnis Permintaan Cabut Layanan Pada Dbs Pt Xyz Dengan Metode Business Process Improvement Ni Putu Ayu Laksmi Purwati; Wiyono Sutari; Heriyono Lalu
eProceedings of Engineering Vol 8, No 5 (2021): Oktober 2021
Publisher : eProceedings of Engineering

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PT XYZ merupakan perusahaan penyedia jasa dan jaringan telekomunikasi terbesar di Indonesia, perusahaan ini hadir di setiap daerah di Indonesia termasuk Bali. Salah satu divisi yang melayani permintaan cabut layanan dalam segmen small medium enterprise adalah divisi business service atau yang biasa disebut DBS. Dalam data selama bulan Januari hingga bulan Desember tahun 2021 ditemukan bahwa terdapat sebanyak 66,7% permintaan cabut layanan yang belum selesai sesuai dengan waktu standar yang ditetapkan DBS yaitu selama 1x24 jam. Berdasarkan hal ini perusahaan mengalami opportunity lost sebesar Rp385.875.000 hingga maksimal Rp 3.252.375.000. Untuk meminimasi opportunity lost perusahaan maka dalam penelitian ini dilakukan identifikasi penyebab proses permintaan cabut layanan belum selesai sesuai dengan waktu standar yang ditetapkan serta perbaikan proses bisnis untuk proses permintaan cabut layanan. Metode Business Process Improvement merupakan salah satu metode yang mampu meminimasi keterlambatan. Metode ini digunakan untuk mengidentifikasi aktivitas-aktivitas yang terlibat dalam proses permintaan cabut layanan dengan teknik improvement technique wheel. Dari hasil identifikasi tersebut akan diperoleh requirement untuk perbaikan pada proses. Hasil dari penelitian ini yaitu berupa sistem informasi monitoring serta pedoman kerja untuk proses permintaan cabut layanan. Kata kunci : Proses Bisnis, Business Process Improvement, Monitoring
Perancangan Perbaikan Proses Pemesanan Sepatu Di Pt. Primarindo Asia Infrastructure Dengan Metode Business Process Improvement Fany Putri Novitasari; Heriyono Lalu; Marina Yustiana Lubis
eProceedings of Engineering Vol 7, No 2 (2020): Agustus 2020
Publisher : eProceedings of Engineering

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Abstrak Proses Pemesanan merupakan salah satu unsur penting dalam perusahaan yang bergerak dalam bidang perdagangan. PT. Primarindo Asia Infrastructure merupakan salah satu perseroan yang bergerak di industri alas kaki, meliputi produksi sepatu jenis sport/casual. Proses pemesanan sepatu langsung pada PT. Primarindo Asia Infrastructure dilakukan dengan cara customer mendatangi toko. Dalam menjalankan proses pemesanan terdapat permasalahan yang berpotensi mengganggu jalannya aktivitas bisnis perusahaan. Diantaranya model pesanan berbeda dengan permintaan customer sistem pemesanan tidak dapat menyimpan pesanan baru karena masalah pada CPU, dan pengiriman produk terlambat sampai ke customer. Dengan demikian, penelitian ini dilakukan untuk mengidentifikasi akar masalah pada proses pemesanan dan dilakukan perbaikan proses berdasarkan requirements perbaikan proses dengan metode business process improvement tahap keenam yaitu apply improvement technique menggunakan tools improvement wheel dan analisis kebutuhan pemilik proses. Dari hasil pengolahan data tersebut, diperoleh empat requirement yang membantu dalam merancangan perbaikan proses dan satu requirement berdasarkan objektif proses. Setelah diperoleh empat requirements perbaikan proses, hasil akhir dari penelitian ini berupa perancangan perbaikan proses dan otomatisasi berupa perancangan user interface sistem dokumentasi pemesanan berbasis website. Penggunaan rancangan user interface sistem dokumentasi berbasis website dapat mengurangi potensi kesalahan yang ada dan meminimasi dampak komplain customer. Kata Kunci: proses pemesanan, business process improvement, improvement wheel, kebutuhan pemilik proses, user interface Abstract The ordering process is one of the important elements in the company. PT. Primarindo Asia Infrastructure is the company engaged in the footwear industry, include production of sports/casual shoe types. The process of ordering shoes products at PT. Primarindo Asia Infrastructure by customers come directly to the store. . In conducting the order process there are problems that potentially interfere with the business activities in PT. Primarindo Asia Infrastructure. There are the order models are different from customer demand, the ordering system can not save new orders due to CPU problems, and the delivery of late product to the customer. Thus, this research is done to identify the root of the problem in the process of ordering and process improvement based on requirements improvement process with the method of business process improvement phase apply improvement technique and analysis of the needs of the process owner. From the results of the data processing, obtained four requirements that help in designing the improvement of the process. Once gained four process improvement requirements, the final result of the research was the design of process improvement and automation in the form of designing user interface system based booking documentation. Keywords: ordering process, business process improvement, apply improvement technique, improvement wheel, requirement process owner, user interface
KNOWLEDGE MANAGEMENT AND ISO/IEC 19796-1-BASED E-LEARNING BUSINESS ARCHITECTURE DESIGN FOR INDONESIAN HIGHER EDUCATION WITH TOGAF ADM APPROACH Heriyono Lalu
Spektrum Industri Vol. 19 No. 1: April 2021
Publisher : Universitas Ahmad Dahlan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/si.v19i1.17753

Abstract

e-Learning and distance learning implementation is part of the Indonesian Government's response to face the industrial revolution 4.0 and the disruption of higher education innovations through the Ministry of Research, Technology and Higher Education. -Learning and distance learning implementation in Indonesian higher education must be in line with Tridharma Perguruan Tinggi, and adopt a quality design approach that comes from a good framework. This research offers a design of e-learning business architecture in indonesian higher education that is in line with Tridharma Perguruan Tinggi, Indonesian Higher Education Accreditation, follows the quality framework and approach from ISO 19796 and PDCA cycle, and continuous improvement based on knowledge management. e-Learning business architecture design, carried out using TOGAF ADM approach. The e-learning business architecture design results for indonesian higher education are outlined in 5 parts, which is e-learning business architecture motivation, e-learning business functions and services, e-learning organizations, e-learning business processes, and e-learning business roles and actor.
Design of Business Process Improvement Survey of Business Activities With Business Process Improvement Approach Nur Azizah, Amalia; Lalu, Heriyono; Salma, Sheila Amalia
Journal Knowledge Industrial Engineering (JKIE) Vol 8 No 2 (2021): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v8i2.2618

Abstract

Bank Indonesia Representative Office West Java is one of the companies that makes data and information a very important asset. One of the main ways to obtain data or information is by conducting a survey, namely the Survei Kegiatan Dunia Usaha (SKDU). In actual conditions, the SKDU process has not been implemented properly, causing a low level of validity and delays in processing time. so this study aims to design a proposed business process to increase the level of validity and reduce processing time. This research method uses Business Process Improvement which is carried out in 4 stages, namely identifying business needs and processes, then modeling and analyzing to find out the cause of the problem, and redesigning the process. The result of this research is the business process improvement by applying value added and automation techniques results in a reduced number of activities in business processes, reduced process actors.
Designing Business Process For User Persona Determination and Client Ordering Using Business Process Reengineering Method Nafisa, Munalys; Lalu, Heriyono; Salma, Sheila Amalia
Journal Knowledge Industrial Engineering (JKIE) Vol 8 No 3 (2021): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v8i3.2688

Abstract

Kliktrip is an online-based travel agent that was founded in 2018 with products being marketed, namely trips & activities. The OTA (Online Travel Agent) business always increasingly growing year by year, but because tourism conditions have begun to change since the Covid-19 pandemic, Kliktrip sales have decreased from 2020 to the present. This degradation in sales is due to changes in the behavior of Kliktrip consumers, gonverment regulation and other external factors that changes the need of using OTA which originally required OTA for weekend trip with family, turned into requiring OTA for office or business purposes. However, Kliktrip has not made changes to new products and business processes to meet consumer needs after the Covid-19 pandemic. This research uses Business Process Reengineering to carried out the form of a new business process that is relevant to Kliktrip conditions, so that Kliktrip can adapt quickly in the face of changes in environmental conditions during the Covid-19 pandemic.
Proposed Improvement of Monitoring and Controlling Process on Outstanding Customer (Study Case: XYZ Company in Jambi Area) Asih Aulia Putri; Heriyono Lalu; Sri Widaningrum; Wiyono Sutari
International Journal of Innovation in Enterprise System Vol. 6 No. 2 (2022): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v6i02.182

Abstract

PT XYZ is a company that provides telecommunications services, and for corporate customers, thereis the BGES Unit. The payment process for corporate customers is managed by one of the BGESpillars, namely Collection Management. One of the tasks that Collection Management takes care ofis outstanding data. The achievement of outstanding billing is only 14.75% per year, which means apayment delay of IDR 7,000,458,871.00 in 2021. Due to excessive workload, billing managementdoes not supervise customers regarding billing so billing objectives are not achieved. In addition,billing information in the form of invoices is provided later than the 5th through 12th of each monthso that customers do not know for sure the total bill. This research aims to make improvements in themonitoring and controlling processes of customer outstanding billing. This research uses the businessprocess improvement method. This method also refers to a process that works but some activitiesneed improvement. It does not design new activities but improves existing activities. The tools ofbusiness process improvement that were used in this research are application technique wheels andstreamlining, which can be useful for simplifying a process and fixing a problem based on theoutstanding billing problems by PT XYZ. The result of this research is a new business process as isdashboard monitoring and controlling shown by a context diagram that contains incoming andoutgoing data on the billing information system and reminder notification will appear if the target isnot achieved. The new business process is expected to assist the BGES unit in monitoring andcontrolling customers every month, and the target that is expected to be achieved is an outstandingfigure of less than 1,000,000 by the end of the year.
Design Of Safety Signs Using Ergonomic Function Deployment Method At PT.XYZ Dita Kusuma Ningsih; Heriyono Lalu; Sheila Amalia Salma
International Journal of Innovation in Enterprise System Vol. 6 No. 2 (2022): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v6i02.184

Abstract

PT. XYZ is a company engaged in manufacturing by processing raw materials into semi-finishedgoods or finished goods. Because the company routinely produces these products and involvesmachinery, it will allow small to serious work accidents to occur. Based on the hazard event dataowned by the company, there are 5 very diverse events that will be analyzed in the risk controlhierarchy to minimize hazard events. The results of the risk control hierarchy analysis have two hazardevents that have safety sign design criteria. Therefore, research was conducted to design safety signsin the area of explosive materials and loading progress in minimizing hazard events using safety signsassessment and Ergonomic Function Deployment approaches. The data needed in the design areanthropometric data, layout data, customer statements and level questionnaires interest andsatisfaction. From the results of the safe sign assessment, the signal word is obtained, determining thelocation, height, model, and material of the safety signs. The results of the safety signs assessmentwill be used for the Ergonomic Function Deployment approach. From the results of the ErgonomicFunction Deployment, the results obtained are the size of safety signs, safe reading distance, type oflayout, use of language and font size on safety signs. There are two types of designs, namely explosivematerial and loading progress safety signs. The design of safety signs refers to the ANSI Z535standard so that the design of safety signs has detailed signal words, symbols, signs, and wordmessages.
Rancangan Alat Bantu Semprot Untuk Meminimasi Defect Pada Proses Knitting Produksi Kelambu Di Pt.XYZ Dengan Menggunakan Metode Quality Function Deployment Putri, Anastasya Mahendra; Lalu, Heriyono; Widaningrum, Sri
eProceedings of Engineering Vol. 10 No. 2 (2023): April 2023
Publisher : eProceedings of Engineering

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Abstrak— PT. XYZ merupakan perusahaan yang bergerak di bidang tekstil. Perusahaan tersebut memproduksi produk kelambu. Dari hasil penelitian saat proses produksi kelambu terdapat cacat yang teridentifikasi di setiap proses nya yaitu proses knitting, setting, dan printing. Dari data yang didapat bahwa cacat tertinggi terdapat paad proses knitting dengan jenis cacat yatu cacat berlubang dengan presentase sebesar 43% yang melebihi batas toleransi cacat perusahaan yaitu 2%. Untuk mengetahui penyebab utama permasalah tersebut bahwa dari beberapa akar masalah terpilihlah faktor manusia. Tujuan dari tugas akhir ini adalah untuk membuat rancangan alat bantu semprot lem otomatis dengan menggunakan metode perancangan yaitu Quality Function Deployment. Metode Quality Function Deployment untuk membantu perusahaan agar dapat mencegah terjadinya ketelatan yang disebabkan oleh operator dan dapat meminimasi jenis cacat tertinggi yang terjadi pada proses knitting. Hasil rancangan konsep alat bantu usulan berdasarkan permasalahan yang sudah dianalisis serta kebutuhan dan keinginan perusahaan pada area proses knitting berdasarkan requirement untuk menentukan desain spesifikasi rancangan konsep alat bantu. Hasil rancangan ini adalah rancangan alat bantu semprot otomatis yang dilengkapi dengan beberapa fitur seperti sistem waktu penyemprotan, sehingga dapat membantu operator dalam proses pemberian lem saat proses produksi dan alarm suara untuk memngingatkan operator untuk melakukan pengawasan dan dilengkapi spesifikasi lainnya. Kata Kunci — kelambu, proses knitting, quality function deployment.
Co-Authors Agus Alex Yanuar Aida Fitiani Amalia Nur Azizah Anggun Kertadela Puspitasari Arrivan Dika Santosa Asih Aulia Putri Asih Aulia Putri Astri Viani Ayu Karina Sari Azka Sakinah Ramdhani Bella Hestina Putri Carissa Serina Saraswati Celine Debora Tambunan Cut Rima Asyifa Deandra Nobela Yahya Devita Astasia Dita Kusuma Ningsih Dita Kusuma Ningsih Dwi Meiswara Faadhila Alwi Fany Putri Novitasari Farhan Naufal Prayoga Gerry Gumilar Haniffan Zikri Anugrah De Tasya Kartika Akbar Purbaningsih Marina Yustiana Lubis Medianti Arifia Dewi Meldi Rendra Mochamad Fabian Redhatama Munalys Nafisa Nafisa, Munalys Naila Farhana Naila Farhana, Naila Natasya Shahnaz Novadeanti Ni Putu Ayu Laksmi Purwati Ni Putu Tiara Santi Riyani Nur Azizah, Amalia Nurul Jihad Fathurrahma Putri, Anastasya Mahendra Radea Kartika Putri Reigi Ahmad Fadilah Risya Yuthika Rizki Eka Ridani Shafira Amanda Umar Shakila Hamidi Sheila Amalia Salma Sheila Amalisa Salma Shifa Khairunnisa Shifa Khairunnisa, Shifa Sri Widaningrum Syahrastani Ayasa Tira Sefriana Tri Imam Wicaksono Tri Imam Wicaksono, Tri Imam Vicky Nurdiawati Willy Pratisna Wiyono Wiyono Sutari Yoga Cahyo Wibowo Yunita Putri Gita Mulyandari