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The Role of Self-Efficacy in Mediating Workload, Career Development, Leadership, and Employee Productivity in Coffee Shops Anisa Anisa; Suhardi Suhardi; Mat Amin
JUEB : Jurnal Ekonomi dan Bisnis Vol. 5 No. 2 (2026): JUEB: Jurnal Ekonomi dan Bisnis
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jueb.v5i2.2798

Abstract

The rapid growth of the coffee shop industry in Indonesia has intensified competition in the food and beverage sector, making employee productivity essential for maintaining service quality and operational effectiveness. In dynamic service environments, employees are often required to handle demanding workloads, multitasking responsibilities, and continuous customer interactions, highlighting the importance of psychological factors in influencing performance. This study examines the effects of workload, career development, and leadership on employee productivity, with self-efficacy serving as a mediating variable among coffee shop employees in Pangkalpinang, Indonesia.A quantitative approach with a cross-sectional design was employed. Data were collected from 150 employees through purposive sampling, with respondents having at least six months of work experience. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software.The results show that workload has a positive and significant effect on self-efficacy, while self-efficacy significantly improves employee productivity. Self-efficacy also mediates the relationship between workload and productivity. Conversely, career development and leadership do not significantly influence either self-efficacy or productivity. These findings suggest that employees’ confidence in their abilities and psychological readiness play a more substantial role in enhancing productivity than traditional organizational mechanisms within informal service industries. The study contributes to the literature by extending social cognitive theory to the coffee shop context and emphasizing the role of self-efficacy as a key psychological mechanism linking workload and productivity. Practically, managers should strengthen employees’ psychological capabilities through coaching, peer support, workload balancing, and confidence-building initiatives.
The effect of internship programmes on soft skills and work motivation on students' work readiness Restu Wahyuni; Suhardi Suhardi; Mat Amin
Economic: Journal Economic and Business Vol. 5 No. 1 (2026): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v5i1.1362

Abstract

This study aims to analyze the influence of internship programs, soft skills, and work motivation on students' work readiness, with self-efficacy as a mediating variable. The study was conducted on Pertiba University students using a quantitative approach using the Partial Least Squares (PLS) method. Data were collected through questionnaires with 178 students as respondents. The results showed that soft skills and work motivation had a positive and significant effect on students' work readiness. Conversely, internship programs did not show a significant effect on work readiness, either directly or indirectly. In addition, self-efficacy was shown to significantly mediate the relationship between soft skills and work readiness, but did not mediate the relationship between internship programs and work motivation on students' work readiness. These findings confirm that students' work readiness is more determined by internal factors, particularly interpersonal skills and self-confidence, than by internship experience alone. Therefore, universities are advised to place more emphasis on the development of students' soft skills and self-efficacy through collaborative learning, self-development activities, and meaningful practical experiences to improve students' readiness to face the increasingly competitive world of work.
The influence of entrepreneurship education, family support, and campus environment on entrepreneurial interest with self-efficacy as an intervening variable Nadila Febriani; Suhardi Suhardi; Mat Amin
Economic: Journal Economic and Business Vol. 5 No. 1 (2026): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v5i1.1455

Abstract

This study aims to analyze the influence of Entrepreneurship Education, Family Support, and Campus Environment on Entrepreneurial Interest with Self-Efficacy as an intervening variable. The phenomenon of low entrepreneurial interest among college graduates despite various strengthening programs has been implemented is the main background of this study. Using a quantitative approach, data was collected through an online questionnaire from 125 students who have taken entrepreneurship courses. Data analysis was conducted using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique using SmartPLS software. The results showed that Entrepreneurship Education and Family Support have a positive and significant effect on Self-Efficacy. However, it was found that the Campus Environment has no significant effect on students' Self-Efficacy or Entrepreneurial Interest. Self-Efficacy proved to be a strong predictor of Entrepreneurial Interest and plays a significant mediator in bridging the influence of education on interest. This finding confirms that strengthening psychological aspects through self-confidence is far more effective than simply providing physical facilities on campus. This study recommends the need for synchronization between the academic curriculum and family emotional support in order to crystallize students' entrepreneurial mentality.
Career motivation, internship experience, and soft skills on work interest in students with the mediating role of work readiness perceptions Nasrul Arifin Pohan; Mat Amin; Suhardi Suhardi
Economic: Journal Economic and Business Vol. 5 No. 1 (2026): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v5i1.1463

Abstract

The dynamics of the modern job market require college graduates to not only excel academically but also possess adequate professional preparedness. This study aims to analyze the influence of career motivation, internship experience, and soft skills on the work interest of students at the Faculty of Economics and Business (FEB) of Pertiba University, with perceived work readiness as a mediating variable and Grade Point Average (GPA) as a control variable. This study used a quantitative approach with an explanatory design. Data were collected through a structured questionnaire distributed to final-year students who had participated in the internship program. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS software. The results showed that internship experience and soft skills had a positive and significant effect on perceived work readiness, while career motivation had no significant effect. Perceived work readiness was shown to partially mediate the relationship between internship experience and soft skills on work interest. Meanwhile, GPA did not show a significant effect on work interest. These findings emphasize the importance of strengthening practical experience and developing interpersonal competencies in higher education.
Customer loyalty as the key driver of business performance: evidence from digital marketing, service quality, and pricing strategy in online gaming services Genta Aditya; Suhardi Suhardi; Mat Amin
Economic: Journal Economic and Business Vol. 5 No. 2 (2026): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v5i2.1587

Abstract

This study aims to analyze the influence of digital marketing strategies, service quality, and pricing strategies on business performance with customer loyalty as a mediating variable in online gaming services. The approach used was quantitative with an explanatory research design, with data collected through purposive sampling from users of Mobile Legends boosting services. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results showed that digital marketing strategies, service quality, and pricing strategies significantly influenced customer loyalty, with pricing strategy being the most dominant factor. Customer loyalty was proven to have a significant effect on business performance. However, digital marketing only had a weak direct effect, and service quality did not significantly influence business performance. Furthermore, customer loyalty was able to mediate the influence of digital marketing and pricing strategies on business performance, but not on service quality. These findings confirm that in a competitive digital environment, business performance is more determined by customer loyalty and perceived value than service quality alone.
The role of customer satisfaction as a mediating mechanism in linking service quality and selling price to business profit: evidence from generation z consumers in micro retail Nerry Arista; Suhardi Suhardi; Mat Amin
Economic: Journal Economic and Business Vol. 5 No. 2 (2026): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v5i2.1601

Abstract

This study aims to analyze the influence of service quality and selling price on business profits through customer satisfaction as a mediating variable, focusing on Generation Z consumers in the context of micro-retail businesses. The study used a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method on 100 respondents. The results showed that selling price and service quality have a positive and significant effect on customer satisfaction, with selling price having a more dominant influence. Furthermore, customer satisfaction was shown to have a strong and significant influence on business profits. However, the direct effect of selling price and service quality on business profits was not significant. Mediation analysis showed that customer satisfaction fully mediates the relationship between selling price and service quality on business profits. These findings confirm that customer satisfaction is a key mechanism linking marketing strategy to financial performance. This study contributes to broadening the understanding of the role of mediation in the context of micro-businesses and provides practical implications for business actors in increasing profitability through strategies oriented towards customer satisfaction.
Membangun SDM Kompeten: Implementasi Wajib Sertifikasi Kompetensi Bidang Manajemen SDM (Webinar Kolaboratif: Telaah Permenaker No. 115 Tahun 2022) Panca Tuah Tuha; Muhammad Ichsan Hadjri; Akhmad Rosyadi; Maulana Aklil; Fithriawan Nugroho; Mat Amin
Jurnal Pendidikan dan Pengabdian Masyarakat Vol. 9 No. 1 (2026): Februari
Publisher : FKIP Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppm.v9i1.10662

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pemahaman dan kesadaran tenaga kerja, akademisi, serta praktisi terhadap pentingnya sertifikasi kompetensi di bidang Manajemen Sumber Daya Manusia (MSDM) sebagaimana diamanatkan dalam Peraturan Menteri Ketenagakerjaan Republik Indonesia Nomor 115 Tahun 2022 tentang Pemberlakuan Wajib Sertifikasi Kompetensi bagi Tenaga Kerja di Bidang MSDM. Kegiatan ini dilaksanakan dalam bentuk Webinar dengan tema “Membangun SDM Kompeten dan Profesional: Implementasi Wajib Sertifikasi Kompetensi Bidang Manajemen SDM”, yang diselenggarakan pada 31 Oktober 2025 secara daring melalui platform Zoom Meeting. Webinar ini merupakan kolaborasi antara Universitas Pertiba, Universitas Sriwijaya, HAI Institute dan Dinas Tenaga Kerja dan Transmigrasi Provinsi Sumatera Selatan, dengan menghadirkan narasumber dari unsur akademisi, pemerintah, dan lembaga pelatihan. Kegiatan ini diikuti oleh 90 peserta terdaftar dan 70 peserta aktif dari berbagai latar belakang, termasuk dosen, mahasiswa, tenaga pelatihan, dan praktisi SDM industri. Melalui metode sosialisasi interaktif dan penyampaian kebijakan publik, kegiatan ini berhasil meningkatkan pengetahuan serta motivasi peserta untuk mengikuti program pelatihan dan uji kompetensi berbasis Badan Nasional Sertifikasi Profesi (BNSP). Hasil kegiatan menunjukkan adanya peningkatan kesadaran terhadap pentingnya pengakuan kompetensi kerja yang terstandarisasi, serta penguatan kolaborasi antara perguruan tinggi, lembaga pelatihan, dan pemerintah daerah. Webinar ini menjadi langkah strategis dalam mendorong implementasi kebijakan pengembangan SDM berbasis kompetensi, sekaligus membangun ekosistem sertifikasi yang inklusif dan berdaya saing global.
PENGARUH KOMPENSASI, LINGKUNGAN KERJA DAN WORK-LIFE BALANCE TERHADAP KINERJA YANG BERDAMPAK PADA PRODUKTIVITAS KARYAWAN TOYOTA ISTANA AGUNG KOTA PANGKALPINANG Rahmad Firdaus; Ega Wulandaru; Mat Amin
JOURNAL of APPLIED BUSINESS and BANKING (JABB) Vol 6, No 2 (2025): November
Publisher : UNIVERSITAS MUHAMMADIYAH MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jabb.v6i2.36219

Abstract

Penelitian ini menguji pengaruh kompensasi, lingkungan kerja, dan work-life balance secara bersamaan terhadap kinerja karyawan dan dampaknya pada produktivitas di Toyota Istana Agung Pangkalpinang. Data dikumpulkan melalui kuesioner yang disebarkan kepada karyawan dan dianalisis menggunakan SEM-PLS. Hasil menunjukkan bahwa ketiga faktor tersebut secara signifikan meningkatkan kinerja karyawan, dan secara langsung mendorong produktivitas. Selain itu, kinerja karyawan terbukti menjadi perantara yang memperkuat hubungan antara kompensasi, lingkungan kerja, work-life balance, dan produktivitas. Temuan ini menegaskan pentingnya peningkatan paket kompensasi, perbaikan kondisi fisik serta psikososial di tempat kerja, dan pemeliharaan keseimbangan antara tuntutan pekerjaan dan kehidupan pribadi untuk mendukung kinerja yang optimal dan produktivitas perusahaan yang lebih tinggi.