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Nurse Index Satisfaction at Hospital with Nurse Profession, Training, Nurse Assessment and Ethic Implementation in Pandemic Situation Erick Prawira Suhardhi; Ascobat Gani
Biomedical Journal of Indonesia Vol. 7 No. 3 (2021): Vol 7, No 3, 2021
Publisher : Fakultas Kedokteran Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32539/bji.v7i3.538

Abstract

Introduction. Pandemic Covid-19 situation in Indonesia since March 2021, make hospitals to have adaption with condition. Therefore, there is un satisfaction for nurse profession, training, nurse assessment and ethical in emergency, this is known by pre survei in emergency. This research was aimed to study about nurse satisfaction in pandemic area, and see pandemic effect to nurse satisfaction, topic research is satisfaction for nurse profesion, training, nurse assesment and ethical nurse. Methods. Research method for this research is descriptive quantitative, where research use fact, situation and variable happen when the research on going. instrument used in this research is quisoner, sample used is nurse which work in Hospital X, Tangerang district with total sample 151 nurses. Results. Nurse satisfaction preview in hospitals X, Tangerang district is more than 90% nurses satisfied with profession of nurses, training more than, nurse assessment and ethical of nurse. Conclusion. All the nurse satisfied with their profession, training, assesment and ethical implementation, there is improvement room to reduce blame culture in nurse division and implement just culture in nurse division.
Literature Review : The Effect of Service Quality on Patient Satisfaction During the Covid-19 Pandemic Based on SRVQUAL Scale Riki Yedija Lumban Tobing; Ascobat Gani; Dian Agnesa Sembiring
Jurnal Ilmiah Kesehatan (JIKA) Vol. 4 No. 3 (2022): Volume 4 Nomor 3 Desember 2022
Publisher : Sarana Ilmu Indonesia (salnesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36590/jika.v4i3.393

Abstract

The Covid-19 pandemic has forced hospital management need to take quick action in overcoming the crisis while maintaining and improving the relationships with the customers in order to remain satisfied with the quality of service in hospitals. The study’s goal was to use SRVQUAL Scale to describe the impact of service quality on patient satisfaction during the Covid-19 (reliability, tangibles, empathy, assurance, responsiveness). This paper  was a literature review sourced from Pubmed and ProQuest articles with keywords ("quality of service" or "service quality" or "quality of health services") AND ("patient satisfaction" OR "patient perspective" OR "patient experience") AND ("covid" OR "pandemic"). Six publications were found to meet the inclusion criteria following a review utilizing the PRISMA flow chart. The findings shown that in the Covid-19 pandemic era, all aspects of service quality (reliability, tangibles, empathy, assurance, responsiveness) have positve and significant impact on patient satisfaction. The study’s findings can helphospital management understand the issues that must be taken into account in order for patients to continue to be happy with the standard of care provided by hospitals, particularly during Covid-19 pandemic.
SYSTEMATIC SYSTEMATIC REVIEW : PERENCANAAN STRATEGIS RUMAH SAKIT DI ERA PANDEMI VUCA (VOLATILE, UNCERTAIN, COMPLEX, AMBIGUE) CORONA VIRUS DISEASE 2019 (COVID-19) fransisren fransisren; Ascobat Gani
Jurnal Kesehatan Al-Irsyad Vol. 14 No. 2 (2021): Vol. 14, No. 2 Edisi September 2021
Publisher : UPT PPM Sekolah Tinggi Ilmu Kesehatan Al Irsyad Al Islamiyyah Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (90.83 KB) | DOI: 10.36760/jka.v14i2.308

Abstract

Latar Belakang: Di Era Pandemi COVID-19, Rumah Sakit (RS) dihadapkan pada kondisi Volatile, Uncertainty, Complexity, dan Ambiguity (VUCA). Sampai dengan tanggal 26 Mei 2021, secara global WHO tercatat angka kematian 2,1%, dan di Indonesia tercatat angka kematian 2,8%. Tujuan: mengevaluasi perencanaan strategis RS dan memberikan solusi dalam menghadapi disrupsi. Metode: Studi menggunakan metode PRISMA. Jurnal dikumpulkan dari jurnal berbahasa inggris terbatas pada perencanaan strategis rumah sakit di era pandemi COVID-19 (Proquest, Google Scholar, dan ScienceDirect). Hasil: Pencarian awal menghasilkan 145 artikel. 24 artikel dieksklusi karena tahun penerbitan tidak relevan, 55 artikel karena judul tidak relevan, dan 57 artikel karena abstrak tidak relevan. Dari 8 artikel yang tersisa, terdapat 6 artikel tambahan yang ditemukan dengan tahap pencarian manual. Sebanyak 14 artikel dimasukkan dalam studi untuk dikaji. Kesimpulan: Diperlukan perencanaan strategis yang tangkas dengan tata kelola korporat, tata kelola klinik, dan penerapan organisasi yang memiliki keandalan tinggi sehingga rumah sakit siap menghadapi kondisi yang tidak dapat diprediksi seperti di era pandemic COVID-19.
Evaluasi Penyimpanan dan Distribusi Obat dengan Pendekatan Siklus Manajemen Logistik di Instalasi Farmasi RS. Hermina Jatinegara Tahun 2022 Naomi Aulia S Adjie; Ascobat Gani
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (206.598 KB) | DOI: 10.36418/syntax-literate.v7i12.10630

Abstract

The process of storing and distributing drugs is part of the logistics management cycle. Improper storage of the drug can result in damage or loss of the drug in the hospital therefore the drug must be properly stored so that it is stored and then distributed to the patient. For the distribution of drugs, the safety and accuracy of drugs provided by pharmacy facilities, the accuracy of the patient, the accuracy of the schedule, the date, time, mode of administration, the personal accuracy of the drug giver to the patient and medicine. This study aims to examine the storage and distribution of drugs using a logistics management cycle approach at the pharmaceutical facility of Hermina Jatinegara hospital. The research methodology is descriptive and qualitative through in-depth interviews with informants with interview guides. As a result, it was found that the Pharmaceutical Installation of Hermina Jatinegara Hospital in implementing the procedures for storing and distributing drugs in warehouses was mostly in accordance with the provisions in the hospital pharmaceutical service standards based on the Regulation of the Minister of Health No. 72 of 2016. Drug distribution uses a decentralized method, so that all medicines and medical devices are served separately from the Pharmaceutical Installation.
Factors Causing Incomplete Filling of Medical Resumes of Inpatients in Hospitals: Literature Review Hendro Hendro; Ascobat Gani
Daengku: Journal of Humanities and Social Sciences Innovation Vol. 3 No. 6 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.daengku2133

Abstract

The medical resume or summary of the patient's history must be filled out completely, containing important information about the disease, examination and treatment provided with a standard of 100% completeness. Incomplete resumes will disrupt process continuity and patient safety. The aim of this research is to analyze the factors that cause incomplete filling out of medical resumes for inpatients in hospitals based on the management elements consisting of 5M, namely Man, Money, Method, Material, and Machine. The research method used is a literature review. Search articles using databases Google Scholar with selection according to inclusion and exclusion criteria. The number of literature found was 8 journals. The results obtained in this research are from the elements man limited number of human resources, high workload, time constraints, lack of understanding by officers regarding the importance of filling out resumes, and no training for officers. Element money, there are no constraints on funding sources. Element method namely lack of socialization of SOPs, SOPs do not yet exist, there is no system reward and punishment, SOP is not detailed enough, there is no evaluation of resume completeness. Element material, that is, the resume filling items are less simple. Element machine, namely inadequate facilities and infrastructure and slow distribution of files. The solutions taken to overcome this are calculating the amount of workload, implementing a disciplined attitude, providing training, preparing a special budget, creating and socializing SOPs, providing reward and punishment. redesigning resume forms, completing facilities and infrastructure in the medical records unit.
Socio economic factors of child basic immunization: Case of West Java Province Patrisia Helena Saraswati; Ascobat Gani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 9 No. 1 (2020): April 2020
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.91111

Abstract

Indonesia has committed to eradicating infectious diseases by launching an Expanded Program on Immunization (EPI) in 1977 with a focus on 6 diseases: tuberculosis, diphtheria, tetanus, pertussis, measles, and polio. According to the Basic Health Survey (RISKESDAS) 2018, the rate of basic immunization coverage for children in Indonesia was still below 60% and coverage between provinces varies. West Java was among the province with low child basic immunization coverage. The current study is designed to examine the socio-economic factors that influence child basic immunization using logistic regression. Socioeconomic data were extracted from the National Socioeconomic Survey (Susenas) 2017 and Village Potential (Podes) Survey 2018. The study finds that income, maternal education, location of residence, insurance ownership, availability of health facilities and health workers increase the likelihood of children getting immunized.
Hubungan Pemanfaatan Telemedicine Dengan Peningkatan Kepuasan Pasien, Kepatuhan Pasien Berobat dan Loyalitas Pasien di Rumah Sakit Febrini Damayanti; Ascobat Gani
Syntax Idea 1085-1100
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v6i3.3038

Abstract

Telemedicine has been proven to help a lot in health services. Telemedicine can also be a solution to the problem of difficulties in accessing health, limited human resources and making health costs more efficient. Previous research stated that the use of telemedicine plays a very important role in increasing patient satisfaction, patient adherence in treatment and patient loyalty. Unfortunately research on telemedicine in Indonesia is still very limited. This study aims to correlate the use of telemedicine with patient satisfaction, patient adherence and patient loyalty. The research method is a systematic literature review using prisms and data obtained online via Google Scholar, and PubMed. The results of the study prove that the use of telemedicine can increase patient satisfaction, patient adherence and patient loyalty.
POLICY CONSIDERATIONS FOR THE UTILIZATION AND RATIONALIZATION OF PPE IN MATERNAL CARE DURING COVID-19 PANDEMIC – LITERATURE REVIEW Soebangil, Mas Aditya; Gani, Ascobat; Oktamianti, Puput
Journal of Indonesian Health Policy and Administration Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Policies regarding utilizing and rationalizing Personal Protective Equipment (PPE) during the COVID-19 pandemic challenge every healthcare service provider. Within the maternal health sector, it is suspected that the negative perception of patients and the lack of implementation and compliance with infection prevention and control policies disrupt the quality of care provided. This research is a narrative review highlighting all proper considerations for using and rationalizing PPE within the maternal health sector. Articles are gathered and filtered from well-known scientific publishing sites, and ten articles became the main discussion of this research. The utilization of PPE impacts all levels of maternal health service, from prenatal care to postnatal and neonatal care. Standardized PPE utilization and rationalization are needed to maintain the quality of care and reduce any negative impacts that PPE use might bring. Policies regarding the use of PPE must be well thought out to ensure that it will benefit its user without the risks of its side effects.
Hospital Ambulance Standardization in Jakarta: Narrative Review Suranta, Roy Michael; Gani, Ascobat
Journal of Indonesian Health Policy and Administration Vol. 8, No. 2
Publisher : UI Scholars Hub

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Abstract

Ambulance is one of the hospital infrastructures that must meet service standards, security, and occupational safety and health in hospital operations. Therefore, it is the obligation of every hospital to ensure the standard of ambulance service. In the DKI Jakarta area, every ambulance, including hospital ambulances, must meet the standards in accordance with regulations and have an ambulance operating license. Based on data until the end of 2021, there were 82 (34.9%) hospital ambulances in Jakarta that carried out the recommendation process for an ambulance operation license from a total of 235 hospital ambulances, meaning that most hospital ambulances in Jakarta did not meet service standards. DKI Jakarta Governor Regulation number 120 of 2016 concerning Ambulance Services and Hearse is a reference for hospitals in Jakarta in order to meet ambulance service standards. In conclusion, there are 3 (three) standards that must be met in standardizing hospital ambulance services in Jakarta, namely standardization of vehicle units, standardization of equipment and standardization of human resources.
Relationship of Remuneration Policy to the Performance of Specialist Doctors in the Kramat Jati Regional General Hospital in 2022 Suranta, Roy Michael; Gani, Ascobat; Bachtiar, Adang
Journal of Indonesian Health Policy and Administration Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

The number and types of hospitals in Jakarta are constantly increasing, causing competition for customers or patients. Hospitals owned by the DKI Jakarta provincial government face challenges in providing specialist doctor services with the best performance for the community, this is closely related to the rewards offered to specialist doctors. One of the regional government's efforts to improve the performance of specialist doctors is by issuing regulations on remuneration for hospitals. This research aims to determine the relationship between remuneration policy and the performance of specialist doctors at Kramat Jati Regional Hospital. The research was conducted using a case study method with a qualitative approach. The research was conducted on 11 specialist doctors using questionnaires and in-depth interviews with informants. The results of the study found that the implementation of the remuneration policy at Kramat Jati Regional Hospital increased the average income of specialist doctors by 42.9% of the income of specialist doctors before the implementation of remuneration. This study also found that the implementation of remuneration policies at Kramat Jati Regional Hospital was related to the quantity performance of specialist doctors.