Article Per Year (5 Year)
p-Index From 2021 - 2026
4.354
P-Index
This Author published in this journals
All Journal Jurnal Informatika Widya Cipta : Jurnal Sekretari dan Manajemen Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Jurnal Teknik Komputer AMIK BSI Cakrawala : Jurnal Humaniora Bina Sarana Informatika Paradigma Jurnal Mantik Penusa Jusikom : Jurnal Sistem Komputer Musirawas MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Ekonomi dan Pembangunan JUSIM (Jurnal Sistem Informasi Musirawas) Jurnal Mantik Jurnal Infortech Bulletin of Computer Science and Electrical Engineering (BCSEE) Jurnal AbdiMas Nusa Mandiri Abditeknika - Jurnal Pengabdian Kepada Masyarakat SPEED - Sentra Penelitian Engineering dan Edukasi Paradigma Jurnal Informatika dan Teknologi Pendidikan Journal of Accounting Information System SULUH ABDI : Jurnal Ilmiah Pengabdian Kepada Masyarakat ABDI NUSANTARA: Jurnal Pengabdian Kepada Masyarakat
Artika Surniandari
Universitas Bina Sarana Informatika
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

Published : 41 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 41 Documents
Search

 1   2   3   4   5 
Queue System Implementation at PT. Mulia Persada Indonesia Call Center Services Haryani, Haryani; Qurotaaini, Choirunisa Iqbar; Agustyaningrum, Cucu Ika; Surniandari, Artika; Saputra, Dedi
Paradigma - Jurnal Komputer dan Informatika Vol. 25 No. 2 (2023): September 2023 Period
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/p.v25i2.2310

Abstract

In this modern era, call centers have become an important element in providing efficient and responsive customer service. One of the main challenges faced by call centers is how to efficiently manage customer call queues. This study aims to implement a queuing system at PT Mulia Persada Indonesia's call center service by utilizing a computer network, with the aim of increasing the efficiency and effectiveness of customer service. This research also includes an analysis of network security using a Virtual Private Network (VPN) and point-to-Point Tunneling Protocol (PPTP) as a security method for call center network connections. The results of the study show that the use of PPTP in PT Mulia Persada Indonesia's network security provides significant benefits. Call center employees can connect to the corporate network through a secure connection, even from an external location such as home. This access allows them to access the queuing system and perform call center tasks effectively without having to be in a physical office. Meanwhile, the implementation of a queue system at PT Mulia Persada Indonesia's call center service has had a positive impact, namely increasing customer satisfaction. With an effective queuing system, customer waiting time can be minimized and calls can be handled quickly.
Co-Authors Agustyaningrum, Cucu Ika Ahmad Al Kaafi Ahmad Fauzi Amir Amir Andini, Putri Ayu Brilianto, Naufal Chanissa Purwaningrum Choirunisa Iqbar Qurotaaini Cucu Ika Agustyaningrum Dedi Saputra Dini Nurlaela Ela Nurelasari Eva Meilinda Fajar Akbar Fajar Akbar Fauzi Ahmad Muda Felisha, Angela Putri Haryani Haryani Haryani Haryani Haryani Haryani Haryani Haryani Hilda Rachmi Jaya, Al Razad Esmemen Kudiantoro Widianto, Kudiantoro Lila Dini Utami Lisda Widiastuti Martias Martias Mulyahati, Anuwari Naufal Brilianto Nurfadillah, Siti Dalfa Nurma Safitri Putri, Anggita Novellia Putri, Shirly Tiyas Qurotaaini, Choirunisa Iqbar Ratna Kurnia Sari Ria Septilinah Sahrul Gunawan Sidauruk, Juniato Sri Wasiyanti, Sri Sucitra Sahara Suherman Suherman Suherman, Suherman Suparni Suparni Yuwono, Roladina Tika