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All Journal Publisia: Jurnal Ilmu Administrasi Publik Jurnal Ilmiah Administrasi Publik The International Journal of Accounting and Business Society Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Ilmu Kesehatan Referensi : Jurnal Ilmu Manajemen dan Akuntansi Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Inovasi Ilmu Sosial dan Politik Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Jurnal Pengabdian Masyarakat Asia Journal of International Conference Proceedings JAMAS: Jurnal Abdi Masyarakat Indonesian Social Science Review Society Panoptikon JADMENT: Journal of Administration and Development

NOORA FITHRIANA

Universitas Tribhuwana Tungga Dewi

Author-ID : 6501865

Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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USAHA HOME INDUSTRI CAMILAN KRIPIK JAMUR KRISPY SEBAGAI UPAYA PEMBERDAYAAN MASYARAKAT Agung Suprojo; Noora Fithriana
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 6, No 2 (2017)
Publisher : Universitas Tribhuwana Tunggadewi

Oyster mushroom is an organic plant rich in nutritional content and highly nutritious for the human body. Oyster mushroom has the potential as an anti-tumor, anti-fungal, immune system regulator, as well as to reduce the effect of blood lipids and blood sugar. In addition, this mushroom also helps to nourish the environment. Utilizing or managing oyster mushrooms into various forms of snacks is an effort in order to realize community empowerment. The method used in this activity was collecting IRT KingKres and IRT Indo Jamur in one location of the same activity, and each partner group was given counseling and business assistance. The result of Science and Technology for Society showed that the activity was done with good preparation, and done with good cooperation between program implementer and partner community and held entrepreneurial socialization. The impact of this program has been to increase economic independence, especially on the productivity and income of the people who get help. Keywords: business group, snack, krispy mushroom chips

PENGARUH KINERJA TENAGA KESEHATAN TERHADAP KEPUASAN MASYARAKAT (STUDI PADA PUSKESMAS KENDALSARI KECAMATAN LOWOKWARU KOTA MALANG) Noberta Feri; Noora Fithriana
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 8, No 2 (2019)
Publisher : Universitas Tribhuwana Tunggadewi

Abstract: At this time the Government has tried to improve the optimal level of public health but there are still various complaints that have caused dissatisfaction, therefore the performance of health workers needs to be improved. The purpose of this study was to determine the influence of the performance of health workers on community satisfaction at the Kendalsari Health Center, Lowokwaru District, Malang City. This type of research is a quantitative study with a population of puskesmas heads, nurses and all patients, using a simple random sampling sampling technique with a sample of 75 people. Data collection techniques using questionnaires and documentation, data analysis techniques carried out by testing the validity of data, reliability and using statistical test methods, coefficient of determination, simple linear regression analysis, and hypothesis testing using SPSS 16.0. With the results of the study seen from the results of a simple linear regression test that the regression coefficient of 1.482 shows that the performance of health workers has a positive effect on community satisfaction. While the results of the test coefficient of determination known the value of R / relationship of 0.754 or 75.4%, which means that the relationship between the variables of performance of health workers to the variable community satisfaction is strong. From the SPSS output also obtained the value of determination coefficient (R Square) of 0.568, which means that the variable performance of health personnel has an effect on the variable community satisfaction of 56.8%. And the results of t-test (t-test) obtained a tcount of 9.749 ttable 1.669, which means that the performance of health workers has an effect on people's satisfaction. Keywords: Performance of Health Workers, Community Satisfaction, Kendalsari Health CenterAbstrak: Pada saat ini Pemerintah telah berusaha meningkatkan derajat kesehatan masyarakat yang optimal namun masih terdapat berbagai keluhan sehingga menimbulkan ketidakpuasan, oleh karena itu kinerja tenaga kesehatan perlu ditingkatkan lagi. Tujuan dari penelitian ini adalah untuk mengetahui pengauh kinerja tenaga kesehatan terhadap kepuasan masyarakat di Puskesmas Kendalsari, Kecamatan Lowokwaru, Kota Malang. Jenis penelitian ini adalah penelitian kuantitatif dengan populasi kepala puskesmas, perawat dan semua pasien, menggunakan teknik sampling simple random sampling dengan sampel sebanyak 75 orang. Teknik pengumpulan data menggunakan kuesioner dan dokumentasi, teknik analisis data dilakukan dengan cara uji validitas data, reliabilitas serta menggunakan metode uji statistik, koefisien determinasi, analisis regresi linear sederhana, dan uji hipotesis dengan menggunakan bantuan SPSS 16.0. Dengan hasil penelitian di lihat dari hasil uji regresi linear sederhana bahwa nilai koefisien regresi sebesar 1,482 ini menunjukkan bahwa kinerja tenaga kesehatan berpengaruh positif terhadap kepuasan masyarakat. Sedangkan hasil uji koefisien determinasi diketahui nilai R/hubungan sebesar 0,754 atau 75,4%, yang berarti hubungan antara variabel kinerja tenaga kesehatan terhadap variabel kepuasan masyarakat kuat. Dari output SPSS juga diperoleh nilai koefisian determinasi (R Square) sebesar 0,568, yang berarti variabel kinerja tenaga kesehatan berpengaruh terhadap variabel kepuasan masyarakat sebesar 56,8%. Dan hasil uji t (t-test) memperoleh nilai thitung sebesar 9,749 ttabel 1,669, yang berarti bahwa kinerja tenaga kesehatan berpengaruh terhadap kepuasan masyarakat.Kata Kunci: Kinerja Tenaga Kesehatan, Kepuasan Masyarakat, Puskesmas Kendalsari

KUALITAS PELAYANAN PUSKESMAS DINOYO DAN PENGARUHNYA TERHADAP KEPUASAN MASYARAKAT NOORA FITHRIANA; Vida Ursula PS
coba Vol 9 No 1 (2020): Nopember 2020
Publisher : Akademi Keperawatan Dharma Husada Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32831/jik.v9i1.268

Tujuan penelitian kami adalah untuk mengetahui tanggapan masyarakat terhadap kualitas pelayanan Puskesmas Dinoyo, serta untuk mengukur pengaruh kualitas pelayanan terhadap kepuasan masyarakat. Penelitian ini bersifat kuantitatif karena mengumpulkan dan menganalisis data statistik dengan pengujian hipotesis. Data primer dalam penelitian ini dikumpulkan dengan menyebarkan kuesioner kepada 100 responden. Responden dipilih secara acak sederhana, terdiri dari masyarakat dan pegawai Puskesmas Dinoyo. Penyajian data dilakukan dengan tabel dan diagram/grafik. Analisis data dilakukan dengan tahapan uji validitas dan reliabilitas, uji asumsi dasar, statistika deskriptif, serta analisis regresi linier sederhana dengan SPSS versi 16. Uji validitas dan reliabilitas yang telah kami lakukan pada lima dimensi kualitas pelayanan milik Zeithaml (variabel X) dan empat belas item pertanyaan kepuasan masyarakat berdasarkan Kepmenpan Tahun 2004 (variabel Y) menunjukkan hasil yang sah dan konsisten. Hasil analisis data denganstatistika deskriptif menunjukkan bahwa rata-rata keseluruhan tanggapan masyarakat mengenai kualitas pelayanan Puskesmas Dinoyo adalah cukup benar. Uji kelayakan model regresi linier sederhana mengukur bahwa variabel kepuasan masyarakat dapat diprediksi oleh kualitas pelayanan sebesar 11,6% sedangkan sisanya dijelaskan oleh faktor lain yang tidak diteliti di dalam penelitian ini. Namun demikian, hasil pengujian hipotesis menunjukkan bahwa hipotesis alternatif kami diterima sehingga terdapat pengaruh positif dan signifikan antara kualitas pelayanan terhadap kepuasan masyarakat. Kata Kunci: kualitas pelayanan, kepuasan masyarakat, Puskesmas Dinoyo

PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN KANTOR TERPADU Noora Fithriana; Agung Nugroho Adi
Referensi : Jurnal Ilmu Manajemen dan Akuntansi Vol 8, No 2 (2020)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/ref.v8i2.1788

It was a quantitative research aimed to measure how significant compensation influencing employee performance and to describe the means of compensation indicators. The research collected data of questionnaire responses from 204 apparatuses state civil were randomly chosen in Malang City Block Office and analyzed them by tests of validity, reliability, normality, heteroskedasticity, simple linear regression, and descriptive statistics by using IBM SPSS 25. The research worked to get measurement of 37.4 % compensation influencing employee performance, its rests might be influenced by the other variables. The research results approved the hypothesis meaning that compensation had significant influence to employee performance. So if the City Government of Malang would like to check their apparatuses state civil performance, they have to balance it by giving them a worthy compensation. Salary as one of the compensation indicators had means of 3.990. The score meant that the respondents got proportional monthly pay. The more worthy and fair the compensation got by the apparatuses state civil of the City Government of Malang the better their performances.

IMPLEMENTASI PROGRAM SEKOLAH RAMAH ANAK DALAM MEWUJUDKAN KOTA LAYAK ANAK DI KOTA BATU Beny Sutami; Dody Setyawan; Noora Fithriana
REFORMASI Vol 10, No 1 (2020)
Publisher : Universitas Tribhuwana Tunggadewi

Implementasi Program Sekolah Ramah Anak merupakan salah satu indikator capaian Kota Layak Anak sebagai upaya pemenuhan hak dan perlindungan anak di pendidikan. Pemenuhan hak anak merupakan suatu konsep yang dibuat oleh Pemerintah sebagai suatu strategi dalam menentukan indikator-indikator hak anak dalam Sekolah Ramah Anak. Untuk itu diperlukan pembangunan dan sumber daya Pemerintah untuk mendukung setiap upaya yang bertujuan menjamin pemenuhan hak dan perlindungan anak. Penelitian ini bertujuan untuk mengetahui implementasi Program Sekolah Ramah Anak beserta faktor pendukung dan penghambat. Penelitian ini menggunakan metode penelitian kualitatif dengan pengumpulan data melalui observasi, wawancara, dan dokumentasi. Penentuan informan dilakukan dengan menggunakan snowball sampling. Analisis data dilakukan melalui tahapan pengumpulan data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelaksanaan Program Sekolah Ramah Anak dalam mewujudkan Kota Layak Anak di Kota Batu belum berjalan dengan baik. Beberapa indikator meliputi sosialisasi yang tidak konsisten, ketersediaan sumber daya manusia, anggaran, peralatan yang minim, partisipasi Sekolah untuk terlibat sangat rendah dan lemahnya koordinasi dan kerjasama antar pemangku kepentingan dan pelaksana kebijakan. Faktor pendukungnya meliputi kesepakatan/komitmen Daerah menuju Kota Layak Anak dan aturan yang mendukung tegaknya perlindungan anak. Faktor penghambatnya yaitu sosialisasi tidak konsisten, minimnya sumber daya, rendahnya partisipasi Sekolah dan lemahnya koordinasi antar pemangku kebijakan. The implementation of Child Friendly School Program is either achievements indicator to City worth child as an effort to fulfill children's rights and protection in education. Fulfilling children's rights is one concept that created by the Government as a strategy to determine children's rights indicators in Child friendly School. Therefore, development and government resources are needed to support every aimed effort at ensuring the fulfillment of children's rights and protection. The purpose of this research is to determine the implementation of Child friendly School Program with supporting and inhibiting factors. This study uses qualitative research methods by collecting data through observation, interviews, and documentation. The determination of informants is using snowball sampling. Data analysis were carried out through the stages of data collection, data presentation and drawing conclusions. The results showed that the implementation of realizing Child friendly School Program in City Worth Childof Batu City was not going well. Some indicators include inconsistent socialization, unavailability of human resources, budget, minimal equipment, low participation of schools, weak coordination and also the cooperation between stakeholders and policy implementers. Another supporting factors include regional agreements/commitments towards City Worth Child and rules that support the protection of children. The inhibiting factors were inconsistent socialization, lack of resources, low school participation and weak coordination among the policy makers.

PUBLIC OPINION TO THE AVAILABILITY OF GREEN AREA Noora Fithriana
REFORMASI Vol 6, No 2 (2016)
Publisher : Universitas Tribhuwana Tunggadewi

Abstrak: Penelitian survei ini bertujuan untuk mengetahui pendapat masyarakat terhadap ketersediaan ruang terbuka hijau di Kota Hatyai, Thailand. Dari survei yang telah dilakukan diketahui bahwa sebagian besar masyarakat Kota Hatyai berpendapat bahwa ketersediaan ruang terbuka hijau di kota mereka adalah tidak mencukupi. Kata Kunci: pendapat masyarakat; ruang terbuka hijau Abstract: The aim of the survey is to find out public opinion to the availability of green area by taking place in Hatyai City, Thailand. The survey found that most of the citizens think that the availability of green area is not enough in Hatyai City. Key words: public opinion; green area

MEWUJUDKAN PELAYANAN PRIMA PAJAK BUMI DAN BANGUNAN BADAN KEUANGAN DAERAH Noora Fithriana; Moses Irwanto; Sugeng Rusmiwari
REFORMASI Vol 10, No 2 (2020)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v10i2.1784

Tujuan penelitian mengetahui pelayanan prima PBB. Penelitian berlokasi di Kantor Badan Keuangan Daerah di Kota Batu. Penelitian ini mengumpulkan data primer dengan mewawancarai informan, mengamati pelayanan pajak dan mendokumentasikannya. Informan penelitian adalah pegawai dan wajib pajak Badan Keuangan Daerah. Penelitian ini juga mendapatkan data sekunder dari Badan Keuangan Daerah. Data penelitian telah dianalisis dengan mereduksi, menyajikan, memverifikasi dan menarik kesimpulan. Untuk mengetahui pelayanan prima PBB pada Badan Keuangan Daerah digunakan “konsep A 6”. Hasilnya, diketahui bahwa Badan Keuangan Daerah menyelenggarakan pelayanan PBB dengan prima. Petugas PBB melayani dengan sikap (Attitude) ramah dan sabar. Perhatian (Attention) diberikan dalam bentuk mendengar dan memproses keluhan dan keberatan dari wajib pajak. Pelayanan dilakukan dengan tindakan (Action) cepat, tepat dan interaktif. Kemampuan (Ability) petugas bersesuaian dengan bidang tugas dan fungsi. Penampilan (Appearance) fisik petugas pelayanan ditunjukkan dengan berseragam rapi, sedangkan penampilan non-fisik dengan tutur kata sopan dan berwibawa. Tanggungjawab (Accountability) pelayanan ditunjukkan dengan menyediakan stan pembayaran, layanan informasi dan menyelesaikan kebutuhan wajib pajaknya. Guna mewujudkan pelayanan prima PBB, perlu kiranya Badan Keuangan Daerah Kota Batu meningkatkan sikap dan tanggungjawab petugasnya.Abstract: The purpose of research found out an excellent service of land and building tax. The research located in the office of City Local Finance Agency of Batu. This research collected primary data by interviewing the informants, observing the service of land and building tax, and documenting it. The research informants were staffs and taxpayers at City Local Finance Agency of Batu. This research got also secondary data from the City Local Finance Agency of Batu. The data were analyzed by reduction, displaying the data, verification, and drawn a conclusion. “A 6 concept” was used to find an excellent service of the land and building tax at City Local Finance Agency of Batu. The results found that City Local Finance Agency of Batu was doing excellently the land and building tax service. The tax staffs served with their patient and friendly attitude. The Agency gave attention by listening and processing the taxpayers’ complaints and objections. The Agency served by a quick, precise and interactive action. The staffs’ ability was consistent with their tasks and functions. The tax staffs showed their physical appearance by wearing neat uniform, while non-physically by influencing and speaking polite words. The Agency provided a booth to pay and serve, and completed the taxpayers’ needs as their service accountability. In order to meet the excellently service of land and building tax, the Agency needs to improve the attitude and accountability of their staffs.

MODEL COMPLAINT MECHANISM DALAM PELAYANAN PUBLIK PEMERINTAH DAERAH Willy Tri Hardianto; Noora Fithriana; Abd. Rohman
REFORMASI Vol 11, No 1 (2021)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v11i1.2252

Pelayanan public merupakan hal yang langsung bersentuhan dengan masyarakat, dan tentunya juga rawan sekali dengan adanya keluhan dari para pengguna layanan tersebut, hal inilah yang mendasari bagaimana pengelolaan model pengaduan yang efektif dijalankan. Pendekatan pengelolaan pengaduan (Complaint Mechanism) dalam paradigma Administrasi Publik mau tidak mau harus bisa merubah pandangan dalam pelayanan pada masyarakat, lebih dari itu, kesimpulan Complaint Mechanism adalah bahwa pelayanan publik tidak hanya memuaskan pelanggan, tetapi juga lebih fokus pada bagaimana apabila ada keluhan dalam pelaksanaan pelayanan publik ini. Dalam penelitian ini digunakan metode kualitatif deskriptif. Adapun teknik pengumpulan data dilakukan dengan cara wawancara dan dokumentasi dengan teknik sampling menggunakan purposive sampling dan snowball sampling. Data yang terkumpul akan dianalisis dengan metode analisis interaktif yang meliputi reduksi data, penyajian data, dan verifikasi atau penafsiran data. Pelayanan publik di Indonesia relative sudah berjalan di Indonesia, terutama dalam hal menangani pengaduan, Pelayanan publik adalah pengertian yang biasa digunakan untuk mengartikan pelayanan yang disediakan oleh pemerintah kepada warganya (citizen) juga yang secara langsung melalui sektor publik atau melalui ketetapan penganggaran pelayanan sektor swasta, kondisi pelayanan publik yang diberikan oleh instansi pemerintah di Indonesia secara umum sudah berjalan dengan baik, akan tetapi dibutuhkan sarana yang baik untuk bisa mengelola pengaduan apabila pelayanan ini mengalami permasalahan.Public services are a direct contact with the community, and of course also very vulnerable to complaints from users of these services, this is what underlies how effective management of complaints models is carried out. Complaint Mechanism approach in the Public Administration paradigm inevitably must be able to change the outlook in service to the community, more than that, the conclusion of Complaint Mechanism is that public services not only satisfy customers, but also focus on what if there are complaints in implementation this public service. In this research, descriptive qualitative method was used. The data collection technique is done by interview and documentation with a sampling technique using purposive sampling and snowball sampling. The collected data will be analyzed by interactive analysis methods which include data reduction, data presentation, and verification or interpretation of data. Public services in Indonesia are relatively already running in Indonesia, especially in terms of handling complaints. Public services are a common understanding used to interpret services provided by the government to its citizens (citizens) also directly through the public sector or through the provision of private sector service budgeting, the condition of public services provided by government agencies in Indonesia has generally been running well, but good facilities are needed to be able to manage complaints if these services experience problems.

Inovasi Layanan Cetak Tiket Mandiri Untuk Menunjang Kualitas Pelayanan Publik Noora Fithriana; Salome Silmia
Jurnal Inovasi Ilmu Sosial dan Politik (JISoP) Vol 2, No 1 (2020): Jurnal Inovasi Ilmu Sosial dan Politik (JISoP)
Publisher : Universitas Islam Malang

Self-Printing Ticket has been fulfilling innovation criteria as it is able to adjust a new service. The Self-Printing Ticket innovation made by Indonesian Railways Company and applied in many Indonesian central stations is an effort to improve service quality of printing a train ticket. The aims of this research was to find out the Self-Printing Ticket innovation for supporting public service quality in Malang Station, along with supporting and obstructing factors of such innovation implementation. To reach the research aims, this research used qualitative method. Primary data of this research was got from (1) interviewing informants consisting of Head of Station, Head of Commercial Service Sub-Affairs, Customer Services, and service users of Self-Printing Ticket; (2) documentation; and (3) observing service room. Secondary data was taken from documents of Indonesian Railways Company. Of the research results, found out that the machine of Self-Printing Ticket was Yogyakarta Station Team innovation winning an annual event of Indonesian Railways Company. Based on the six service standards, the service innovation of Self-Printing Ticket in Malang Station was well applied so that it can support public service quality. Supporting factors of the service were facilities; where the obstructing factors were internet or server disruptions, power outage, jammed printer, and prospective passengers misunderstanding on the machine usage and their mistake in inputting the book code.

PERAN PEMERINTAH DESA DALAM PEMBERDAYAAN KELOMPOK INFORMASI MASYARAKAT Roro Merry Chornelia; Noora Fithriana; Abd. Rohman
REFORMASI Vol 12, No 1 (2022)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v12i1.3353

Empowerment can be said as a process of building a community through capacity building and behavior change in an organization. The purposes of this research are to determine the role of rural government to empower the information group of societies in the village of Tlekung, Bumiaji, Batu; its supporting and inhibiting factors. This research used a qualitative approach to obtain the primary and secondary data. The research results determined that the Rural Government of Tlekung plays the role successfully so the group can inform many pieces of information in Tlekung by the media. To conduct the job, the Rural Government of Tlekung also gives incentives to the group and controls its activities. The supporting factor of the role of the Rural Government of Tlekung for empowering the group is a good communication style; meanwhile, the inhibiting factor is a fund that lacks to buy some media tools. AbstrakPemberdayaan dapat dikatakan sebagai suatu proses membangun masyarakat melalui pengembangan kemampuan dan perubahan perilakunya dalam suatu organisasi. Tujuan dilakukannya penelitian ini adalah untuk mengetahui peran pemerintah desa dalam pemberdayaan kelompok informasi masyarakat di Desa Tlekung, Kecamatan Bumiaji, Kota Batu, faktor pendukung dan penghambatnya. Penelitian ini menggunakan pendekatan kualitatif untuk memperoleh data primer dan sekunder. Hasil penelitian menunjukkan bahwa Pemerintah Desa Tlekung berhasil berperan dalam pemberdayaan KIM sehingga KIM dapat memberitahukan hal-hal yang sedang dan akan dilaksanakan di Desa Tlekung melalui media-media informasi. Dalam menjalankan perannya, Pemerintah Desa Tlekung juga memberikan insentif kepada KIM dan mengontrol kegiatan KIM. Faktor pendukung peran Pemerintah Desa Tlekung dalam pemberdayaan KIM adalah pola komunikasi yang baik, sedangkan faktor penghambatnya ialah kurangnya dana untuk membelikan peralatan media.

Co-Authors Abd. Rohman Adhitama, Muhammad Okto Adiwidjaya, Ignatius Agung Nugroho Adi Agung Nugroho Adi Agung Nugroho Adi, Agung Nugroho Agung Suprojo Arsyad, Sukarnia Ate, Imelda Jaha Beny Sutami Blolon, Sesilia Kerong Dewi Citra Larasati Dewi, Rizki Fitria Dwinanarhati S, Emei Fepiani, Feronika Firman Firdausi Idianus , Ignatius Adiwidjaja, Ignatius Katarina . Kaurna, Elisabeth Kevin Djuka Wiliamto Larasati, Dewi Citra Marselus Yollan Lokabora Misbahuddin Azzuhri Mochamad Idham Cholid Moh Farid Moses Irwanto Noberta Feri Nur Cisan Imran Kurman Roro Merry Chornelia Roro Merry Chornelia Wulandary Rozikin, Mochammad Salome Silmia Sisilia Erna Sugeng Rusmiwari Veronika Eva Vida Ursula PS Wibawanti, Krisetya Prili Willy Tri Hardianto

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