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All Journal ProBisnis : Jurnal Manajemen INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Yamolala Zega
Universitas Nias, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Analisis Implementasi Manajemen Logistik Dalam Meningkatkan Kualitas Pelayanan pada PT. JNE Express Cabang Gunungsitoli Nestar Nosama Zega; Serniati Zebua; Yamolala Zega; Heniwati Gulo
ProBisnis : Jurnal Manajemen Vol. 17 No. 1 (2026): February: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk menganalisis implementasi manajemen logistik dalam meningkatkan kualitas pelayanan pada PT. JNE Express Cabang Gunungsitoli. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam terhadap lima informan yang terdiri dari Kepala Cabang, Admin Operasional, Admin, Driver, dan Kurir. Teknik analisis data menggunakan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa implementasi manajemen logistik di JNE Cabang Gunungsitoli telah mencakup fungsi-fungsi utama logistik secara terintegrasi meliputi perencanaan dan pengelolaan persediaan berbasis forecasting, penanganan dan penyimpanan barang dengan prinsip FIFO, transportasi dan distribusi dengan perencanaan rute efisien, serta pemanfaatan sistem informasi untuk visibilitas dan pelacakan. Kendala yang dihadapi bersumber dari kondisi geografis dan infrastruktur yang kurang mendukung, fluktuasi volume paket ekstrem pada peak season, keterbatasan SDM terampil, dan celah komunikasi internal antar divisi. Dampak implementasi manajemen logistik sangat signifikan terhadap peningkatan kualitas pelayanan yang tercermin dari dimensi keandalan dengan tingkat keberhasilan pengiriman di atas 98%, kecepatan dengan estimasi waktu 3-4 hari dari Jawa ke Gunungsitoli, visibilitas melalui sistem tracking real-time, dan kondisi barang dengan tingkat kerusakan di bawah 0,5%, yang pada akhirnya berhasil membangun kepuasan dan loyalitas pelanggan di wilayah Gunungsitoli.
ASSESSING THE IMPACT OF TRADE LIBERALIZATION ON ECONOMIC GROWTH: A COMPARATIVE ANALYSIS OF DEVELOPING ECONOMIES IN THE CONTEXT OF GLOBALIZATION AND POLICY IMPLICATIONS Caroline Caroline; Siti Sumiati; Ahmad Rizani; Loso Judijanto; Yamolala Zega
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 1 No. 6 (2024): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Publisher : CV. Adiba Aisha Amira

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In the context of globalization, this study assessed the impact of trade liberalization on economic growth in developing economies and provided essential policy implications. Utilizing a comparative analysis, historical perspectives, and quantitative measures, we examined case studies of developing nations to understand the dynamic relationship between trade liberalization and economic growth. The results demonstrated that trade liberalization has generally yielded positive outcomes, fostering economic growth and integration into the global economy. Developing countries that actively engaged in trade liberalization experienced increased foreign direct investment, expanded exports, and enhanced economic development. However, the study also identified various factors influencing this relationship, including institutional factors, human capital, investment in infrastructure, and political stability. In the context of globalization, the study highlighted the profound impact of international trade agreements and the need for responsive trade policy reforms. Lessons from the comparative analysis were used to provide practical recommendations for developing economies. These recommendations emphasize the importance of nurturing human capital, promoting sound governance, and investing in critical infrastructure. While acknowledging the potential challenges and risks, this research underlines the significance of carefully crafted trade policies to harness the benefits of trade liberalization and ensure sustainable economic growth.
Co-Authors Ahmad Rizani Caroline Caroline Caroline Caroline Heniwati Gulo Loso Judijanto Nestar Nosama Zega Serniati Zebua Siti Sumiati