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All Journal SULTANIST: Jurnal Manajemen dan Keuangan Journal of Loomingulisus ja Innovatsioon Jurnal Indovisi International Journal of Teaching and Learning (INJOTEL) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Reina A. Hadikusumo
Universitas Surabaya
Religion Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Other

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CONFLICT MANAGEMENT STRATEGIES IN THE SCHOOL ENVIRONMENT AND THEIR IMPACT ON EDUCATIONAL PERFORMANCE Erwin Erwin; Reina A. Hadikusumo; Amândio de Araújo Sarmento
International Journal of Teaching and Learning Vol. 3 No. 5 (2025): MAY
Publisher : Adisam Publisher

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Abstract

Conflict management strategies in the school environment include a range of approaches designed to resolve disputes and promote constructive communication between students, teachers and staff. By applying mediation techniques, negotiation and training in social-emotional skills, schools aim to reduce the incidence of conflict and promote peaceful problem solving. The research method conducted in this study uses the literature research method. The results show that effective conflict management has a significant impact on enhancing positive school climate, student engagement, and improving learning achievement. Schools that successfully integrated proactive and educative conflict management approaches in their curriculum and school policies showed a decrease in conflict incidents, an increase in students' ability to resolve conflict constructively, and better emotional well-being. In addition, this study identifies the critical role of school leadership and the participation of all stakeholders, including teachers, parents and students, in maintaining a school climate conducive to learning and positive conflict resolution.
INTEGRATION OF GREEN ECONOMY POLICIES IN POST-PANDEMIC ECONOMIC RECOVERY: OPPORTUNITIES AND CHALLENGES Jusmarni Jusmarni; Reina A. Hadikusumo
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 2 No. 5 (2025): MAY
Publisher : CV. Adiba Aisha Amira

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Abstract

The post-pandemic economic recovery presents a strategic opportunity to integrate green economy policies to create more sustainable and inclusive growth. These policies involve measures such as renewable energy development, resource efficiency and carbon emission reduction that can strengthen economic resilience while protecting the environment. However, their implementation faces various challenges, including high start-up costs, resistance from conventional industries, and technological and infrastructure limitations in some countries. This article examines the opportunities offered by green economy policy integration as well as the challenges that need to be overcome in the post-pandemic economic recovery process. Thus, with a collaborative approach and strategic policies, the green economy can be a key solution to realising a sustainable global economic recovery and supporting long-term development.
ANALYSIS MODEL SERVANT LEADERSHIP, FLEXIBLE WORK ARRANGEMENTS, AND ORGANIZATIONAL CLIMATE IN PREDICTING EMPLOYEE RETENTION: CASE STUDY ON THE BANKING SECTOR Reina A. Hadikusumo; Raden Isma Anggraini; Yuliana Yuliana; Zain Ashfaq
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 14 No. 1 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v14i1.884

Abstract

The high level of employee turnover in the banking sector amidst the dynamics of organizational transformation and changes in work patterns requires companies to develop more adaptive and sustainable retention strategies. Although various studies have identified factors that influence employee retention, studies that integrate servant leadership, flexible work arrangements, and organizational climate in one empirical model are still relatively limited, especially in the context of the banking industry. This research aims to analyze the influence of servant leadership, flexible work arrangements, and organizational climate on employee retention in the banking sector. The research used a quantitative approach with the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method, with 200 banking employees as respondents. The research results show that servant leadership has a positive and significant effect on employee retention through increasing employee trust, involvement and organizational commitment. Flexible work arrangements have been proven to improve work-life balance and job satisfaction which has an impact on increasing employee intentions to remain in the organization. Apart from that, a conducive organizational climate plays a significant role in strengthening employee loyalty and attachment to the company. Simultaneously, these three variables provide a substantive contribution in explaining employee retention in the banking sector. This research contributes theoretically in expanding the perspective of organizational behavior related to employee retention and provides practical implications for banking management in designing servant leadership, flexible work systems, and organizational climates that support the sustainability of human resources.
FOSTERING ORGANIZATIONAL CITIZENSHIP BEHAVIOR AMONG CIVIL SERVANT: THE ROLES OF GREEN HUMAN RESOURCES MANAGEMENT, ORGANIZATIONAL COMMITMENT, AND PERCEIVED ORGANIZATIONAL SUPPORT Siti Waliah; Reina A. Hadikusumo; Acai Sudirman
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 14 No. 1 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v14i1.934

Abstract

This paper aims to investigate the impact of the GHRM, organizational commitment and perceived organizational support on organizational citizenship behavior among public servants in the Province of South Sumatra, Indonesia. A quantitative study using cross-sectional surveys was conducted with a sample of 250 public servants selected through purposive sampling. The partial least squares structural equation modeling (PLS-SEM) method was used to examine the data structure and a set of meaningful hypotheses, including: Measurement models, Structural models (fit), GHRM has influence and positive significance to OCB, organizational commitment has influence and positive significance to OCB, and perceived organizational support has influence and positive significance to OCB. The research found that GHRM, organizational commitment, and perceived organizational support positively and significantly influence OCB, and that GHRM has the strongest effect on OCB. Also, this research contributes towards Social Exchange Theory, and Organizational Support Theory on the concept of OCB by offering an integrated explanation of OCB's antecedents in the public sector domain. From practical perspective, the result supports managerial insight to develop the human resource strategies in creating a well supportive organizational culture and environment towards the creation of civil servants’ citizenship behaviour, thus increase organizational performance and sustainability
Analysis of the Influence of Social Media Use on Consumer Behavior in Indonesia Reina A. Hadikusumo; Rahmat Saleh; Tiago Costa
Journal of Loomingulisus ja Innovatsioon Vol. 2 No. 1 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/innovatsioon.v2i1.1979

Abstract

In recent years, social media has emerged as a powerful tool that shapes consumer behavior globally, especially in emerging markets like Indonesia. The growing prevalence of social media platforms has transformed the way consumers make purchasing decisions, engage with brands, and share their experiences. Despite the widespread use of social media in Indonesia, its specific influence on consumer behavior remains underexplored in academic research. This study aims to analyze the impact of social media use on consumer behavior in Indonesia. Specifically, it investigates how social media affects consumers' purchasing decisions, brand perception, and online shopping habits. A mixed-methods approach was used for this research. A survey was conducted with 500 Indonesian consumers who actively engage with social media platforms. The data collected were analyzed using descriptive and inferential statistical techniques, including regression analysis, to assess the relationship between social media usage and consumer behavior. The findings indicate a significant positive relationship between social media use and consumer purchasing decisions. Consumers who frequently engage with brand-related content on platforms like Instagram, Facebook, and Twitter tend to have higher brand recall and are more likely to make purchases based on recommendations from influencers or online ads. Social media plays a pivotal role in shaping consumer behavior in Indonesia, influencing both direct and indirect purchasing decisions.
Optimizing customer experience through omnichannel marketing in retail companies during the digital transformation era Izharuddin Pagala; Reina A. Hadikusumo; Andriya Risdwiyanto; Scherly Hansopaheluwakan; Dita Rosyalita
Jurnal Indovisi Vol. 8 No. 1 (2026): Jurnal Indovisi
Publisher : Indonesian Indovisi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32698/19075008

Abstract

The rapid advancement of digital transformation has significantly changed customer behavior and challenged retail companies to deliver seamless experiences across multiple channels. This study aims to examine the role of omnichannel marketing in optimizing customer experience within retail companies during the digital transformation era. The research employs a library research approach, utilizing primary and secondary data collected from books, academic journals, research reports, and other relevant scientific publications. Data were analyzed using content analysis to identify patterns, relationships, and key insights regarding omnichannel marketing, customer experience, and digital transformation. The findings indicate that omnichannel marketing enhances customer experience through the integration of online and offline channels, personalized interactions, service consistency, and effective utilization of digital technologies. Furthermore, the study reveals that customer satisfaction, engagement, trust, and loyalty are positively influenced by seamless omnichannel experiences. Despite challenges related to technological complexity and organizational readiness, omnichannel marketing remains a critical strategy for improving competitiveness and sustaining long-term customer relationships. The study concludes that customer-centric omnichannel implementation is essential for retail success in the digital transformation era.
Co-Authors Acai Sudirman Amândio de Araújo Sarmento Amândio de Araújo Sarmento Andriya Risdwiyanto Dita Rosyalita Erwin Erwin Erwin Iyad Abdallah Al- Shreifeen Izharuddin Pagala Jusmarni Jusmarni Raden Isma Anggraini Rahmat Saleh Scherly Hansopaheluwakan Siti Waliah Tiago Costa Yuliana Yuliana Zain Ashfaq