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This Author published in this journals
All Journal IJEBD (International Journal Of Entrepreneurship And Business Development) Jurnal Ilmiah Publika International Journal of Science and Society (IJSOC) Jurnal Signal Edunity: Kajian Ilmu Sosial dan Pendidikan
Moh Sutarjo
Universitas Swadaya Gunung Jati
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Social Sciences

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The Responsiveness of Village Officials in Delivering Population Administration Services During Digital Transformation Dirgantara Yosef; Siti Khumayah; Moh Sutarjo
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 5 No. 6 (2026): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v5i6.515

Abstract

Due to their direct connection to the realisation of citizens' administrative rights, population administration services are an essential component of public services. Advances in information technology are driving the digitalisation of village-level service systems. This study aims to identify the variables that influence the responsiveness of Pegagan Kidul Village officials in delivering population administration services during digital transformation. The study employs a qualitative methodology encompassing interviews, observation, and documentation. Data analysis was conducted through three stages: data reduction, data presentation, and conclusion drawing, with village officials and service users serving as informants. The results indicate that the village officials' responsiveness is generally satisfactory, as demonstrated by their prompt follow-up on requests and assistance with document processing. However, service delivery remains primarily reactive, as information dissemination is not yet proactive. Additionally, the village website and online communication platforms are not yet being utilised to their full potential. Service responsiveness is further affected by systemic limitations within relevant agencies, restricted technology use, and the public's limited comprehension of digital services. It is therefore recommended that capacity building for officials, improved inter-agency coordination, and more extensive public outreach be pursued in order to ensure that service quality can be improved in a sustainable manner.
Co-Authors Aghnia Dian Lestari Alfarizi, Febian Andri Tria Hermawan Azwar Sunandar Darwanto Darwanto Dewi Kusumah Dirgantara Yosef Dwi Safitri Febian Alfarizi Gita Istiqomah Yulandari Hery Nariyah Ipik Permana Iskandar Zulkarnaen Lulu Gumanti Moh Taufik Hidayat Moh. Taufik Hidayat Nurudin Siraj Raden Mahendra Haryo Bharoto Safitri Indryani Siti Khumayah Sri Wulandari Welly Wihayati Welly Wihayati, Welly