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Waiter’s Communication Abilities at Some Cafes on Jimbaran Beach Pastini Ni Wayan; Susianti Hartanti Woro; Ariasri Nyoman Reni
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 5, No 2 August (2023)
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i2.232

Abstract

The research endeavors to examine the utilization of the English language by waitress operating within the Jim-baran Beach tourist precinct in Bali. The primary objec-tive is to evaluate the proficiency of their English commu-nication skills and ascertain the repercussions on custom-er encounters and the advancement of the local tourism sector. The investigation seeks to delve into the extent to which waitress in Jimbaran Beach can effectively engage with international patrons in English. Employing a qualita-tive descriptive methodology, this study analyzes the Eng-lish communication practices of waitress across diverse cafes situated in the Jimbaran Beach tourism vicinity. Da-ta is gathered through firsthand field observations and interviews with the waitress. The findings of the research unveil the presence of recurrent language errors in the English communication employed by the waitress. These errors encompass grammatical inaccuracies that involve both superfluous additions and inadvertent omissions of words. The study underscores the paramount importance of enhancing the English language aptitude of the wait-ress, particularly when serving overseas tourists. Drawing from these research findings, the proposal of regular training sessions targeted at refining the grasp of English grammar among Jimbaran Beach waitress emerges. The overarching objective is to cultivate a more fluid and pre-cise English communication proficiency among the wait-ress within the Jimbaran Beach precinct, thereby ensuring a positive encounter for tourists and contributing to the advancement of tourism while concurrently augmenting the favorable perception of the destination
Do Outstanding Employees Have More Responsibility in the Hotel? A Case Study in Moderation Effect Model at XYZ Hotel I Made Sucipta Adnyana; Ni Desak Made Santi Diwyarthi; Nyoman Gede Mas Wiartha; Nyoman Reni Ariasri; I Wayan Jata
Jurnal Multidisiplin West Science Vol 3 No 12 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i12.1839

Abstract

This study aims to analyze the relationship between educational background, work experience, and employee performance in the Room Division Department, consisting of 55 employees, 30 of whom are categorized as outstanding employees. The research examines the role of education and experience in exceptional performance and identifies key indicators of high-performing employees, such as high dedication, strong problem-solving abilities, initiative, and teamwork. The results show that employees with higher education and experience tend to exhibit outstanding performance, supporting human capital and job performance theories. This study contributes new insights into the diversity of backgrounds and optimal performance in the hospitality industry.
Pelatihan Pengelolaan UMKM dalam Penyelenggaraan Event: di Desa Panji, Bali Wirata, I Nengah; Citrawati , Luh Putu; Kusumarini, Indah; Paramita, Ratri; Ariasri, Nyoman Reni; Widaharthana, I Putu Esa; Arjaya, Ketut; Suprastayasa, I Gusti Ngurah Agung; Swandewi, Ni Kadek; Sumadi, I Gede; Asmarani, I Gusti Ayu Ratih
Masyarakat Pariwisata : Journal of Community Services in Tourism Vol. 5 No. 2 (2024)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/mp.v5i2.1608

Abstract

 Desa Panji memiliki beragam produk usaha menengah dan kecil yang beberapa diantaranya sudah sampai tingkat nasional. Selain sebagai desa wisata, Desa Panji juga berhasil meraih juara 1 badan usaha milik desa tingkat nasional dan Desa Cemerlang terbaik se-Bali Nusra tahun 2022 dari 53 desa finalis. Potensi produk UMKM tersebut masih kurang terkelola dengan baik, terutama dalam berbagai event dan mendukung pengembangan pariwisata. Oleh karena itu, Program Studi Manajemen Event Politeknik Pariwisata Bali memberikan pengabdian kepada masyarakat berupa pelatihan. Topik pelatihan tersebut adalah Pengelolaan UMKM dalam rangka Festival Desa. Peserta pelatihan adalah seluruh pemangku kepentingan Desa Panji, khususnya UMKM dan pelaku pariwisata. Luaran dari kegiatan ini adalah peserta mampu membuat perencanaan bisnis UMKM, desain produk yang lebih menarik, serta pengelolaan pameran UMKM dalam suatu event. Kegiatan pengabdian kepada masyarakat ini diharapkan dapat meningkatkan tata kelola produk UMKM dan bersinergi dengan pengembangan pariwisata Desa Panji.
The Influence of Pandawa Beach Festival on Tourists' Decisions to Revisit Pandawa Beach Anik Suryaningsih, Ni Kadek Anik Suryaningsih; I Gusti Agung Suprastayasa; Nyoman Reni Ariasri
Jurnal Pariwisata Nusantara (JUWITA) Vol. 3 No. 3 (2024): Jurnal Pariwisata Nusantara (JUWITA)
Publisher : PROGRAM STUDI PARIWISATA SYARAH, FAKULTAS EKONOMI DAN BISNIS ISLAM, UNIVERSITAS ISLAM NEGERI MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/juwita.v3i3.11106

Abstract

Purpose: The objective of this study is to identify and assess the impact of the Pandawa Beach Festival on tourists' decisions to revisit Pandawa Beach. Method: This research employed both quantitative and qualitative data collected from 100 respondents through questionnaires to evaluate the effect of the Pandawa Beach Festival on tourists' decisions to return to Pandawa Beach. The study was conducted at Pandawa Beach, Bali, and the data were analyzed using simple linear regression. Validity and reliability tests, classical assumption tests, and the coefficient of determination were utilized to ensure the accuracy and evaluation of the model. The results indicated that the Pandawa Beach Festival significantly influences tourists' decisions to revisit Pandawa Beach. Result: The findings of this study show that the Pandawa Beach Festival has a positive and significant impact on the decision to revisit, with a t-value of 13.28 > t-table value of 1.689. This indicates that the Pandawa Beach Festival (X) has a significant influence on the Decision to Revisit (Y). The coefficient of determination test results show that the dependent variable is explained by the independent variable by 64.3%, while the remaining 35.7% is influenced by other variables not included in this study. Contribution: These findings can serve as a foundation for tourism destination managers to design more effective marketing strategies and enhance the role of festival events in attracting tourist visits.
Implementation of Risk Management at Jatiluwih Space Venue in Jatiluwih Village, Tabanan, Bali (Case Study of Jatiluwih Cultural Week 2022) Anggita Dewi, Ni Wayan Anggita Dewi; Ariasri , Nyoman Reni; Widaharthana, I Putu Esa
Jurnal Pariwisata Nusantara (JUWITA) Vol. 3 No. 3 (2024): Jurnal Pariwisata Nusantara (JUWITA)
Publisher : PROGRAM STUDI PARIWISATA SYARAH, FAKULTAS EKONOMI DAN BISNIS ISLAM, UNIVERSITAS ISLAM NEGERI MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/juwita.v3i3.11158

Abstract

Purpose: This study aims to examine the implementation of risk management at the Jatiluwih Space venue, focusing on the case study of Jatiluwih Cultural Week 2022. Method: The research method used is qualitative, utilizing ISO 31000:2018 as a reference framework, which includes seven indicators: communication and consultation, context establishment, risk identification, risk analysis, risk evaluation, risk treatment, and monitoring and review. Data were collected through observations and in-depth interviews with seven informants. Result: The findings indicate that the organizers implemented risk management based on ISO 31000:2018 during the Jatiluwih Cultural Week 2022. This included discussions related to venue risks, the establishment of roles and responsibilities, the development of risk identification steps, and the determination of risk levels through the cross-multiplication of probability and impact ratings, resulting in the identification of two levels of risk: low and medium. Contribution: This research contributes by providing an example of ISO 31000:2018-based risk management implementation during the Jatiluwih Cultural Week 2022. The organizers successfully identified and assessed risks using appropriate methods, allowing them to manage risks at low to medium levels. These findings can serve as a practical reference for similar events in effectively implementing risk management.  
The PENYIAPAN KAMAR TAMU DI THE EXCELTON HOTEL PALEMBANG Nova, Lovia; Pratiyudha, Dilla; Permatasari, Mustika; Ariasri, Nyoman Reni
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

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Abstract

Room attendants are floor section officers responsible for maintaining the cleanliness, order, comfort, and completeness of guest rooms. However, some guest reviews indicate their dissatisfaction with the cleanliness of the room. The study, therefore, aims to investigate how the room attendants prepare the guest’s room. The author uses a descriptive qualitative research method. Data collection includes interviews, observation, documentation, and literature study. The findings show that there are 3 (three) steps in SOP (standard operating procedure) that are not implemented properly by room attendants, namely checking the minibar first and checking other equipment in the room, such as ashtrays, remote controls, and towels. The situation worsens when the hotel occupation is high. Further studies need to be conducted on the ideal number of room attendants during the high seasons.
KEBERLANJUTAN EKONOMI, SOSIAL-BUDAYA DAN LINGKUNGAN BALI SPIRIT FESTIVAL, UBUD, BALI I Gusti Ngurah Agung Suprastayasa; Luh Putu Citrawati; I Ketut Arjaya; Nyoman Reni Ariasri; I Nyoman Lingga Sana
Jurnal Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Vol 10 No 2 (2025): Volume 10 No 2
Publisher : UHN IGB Sugriwa Denpasar

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Abstract

This study aims to explore and analyze the extent to which the principles of economic, socio-cultural, and environmental sustainability are implemented in the Bali Spirit Festival held in Ubud, Bali. The festival is an internationally recognized annual event combining spirituality, wellness, and local culture. A qualitative descriptive approach was employed through in-depth interviews with the festival's founder and relevant stakeholders. The findings reveal that the Bali Spirit Festival significantly contributes to economic sustainability by empowering local MSMEs, generating employment, and promoting local products. From the socio-cultural perspective, the festival promotes local and global cultural expression, although challenges remain in avoiding cultural commodification. Environmentally, the festival has adopted several eco-friendly practices, but waste management and energy consumption still require improvement. This research underscores the importance of collaboration between festival organizers, local communities, and government bodies to realize holistic sustainability practices in event management. The findings are expected to inform future sustainable event policies in similar tourism destinations.