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Strategi Humas Dalam Meningkatkan Kualitas Pelayanan di RS Adi Husada Undaan Wetan Surabaya Rahmi, Disty Auliya; Mamesah, Marline Merke; Haniwijaya, Silvia
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.566

Abstract

Background: This research is motivated by the role of Public Relations in hospitals which is considered very important nowadays. This is driven by the public's tendency to use the internet more often to search for information about hospitals. Aims: This research aims to identify what strategies are carried out by Public Relations to improve the quality of service at Adi Husada Undaan Wetan Hospital Surabaya. Methods: This type of research uses a qualitative descriptive type. The data sources obtained by researchers used observation, interviews and documentation methods. Results: The results of the research show that the Public Relations strategy of the Adi Husada Undaan Wetan Surabaya Hospital is in accordance with the theory presented by the researcher, which includes strategies for publicity, persuasion, argumentation and image formation. This is done in several ways, such as providing attention and responding to customer complaints or complaints, frequently holding social service activities, optimally utilizing technology and social media to interact and communicate with external and internal parties. Adi Husada Hospital Undaan Wetan Surabaya has made efforts to improve the overall quality of its services, both in terms of reliability, guarantee, physical appearance, empathy and responsiveness. This has been proven to provide satisfaction for patients/customers. Conclusion: The performance of a publicist in improving the quality of service at Adi Husada Undaan Wetan Hospital is greatly influenced by various supporting and inhibiting factors. Apart from that, good cooperation with mass media and legal consultants is also the key to success. By understanding these factors in depth, Public Relations can design effective strategies to achieve its goals.
ROTASI “RODA KESEHATAN LANSIA” SEBAGAI STRATEGI LATIHAN FISIK UNTUK MENGURANGI RISIKO JATUH PADA LANSIA Putri, Linta Meyla; Kristiani, Rina Budi; Mamesah, Marline Merke
Community Development in Health Journal Volume 3, Nomor 1, April 2025
Publisher : PPM STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/cdhj.v3i1.613

Abstract

Introduction & Aim: Elderly individuals experience various physical changes, including balance disorders and declining vision function, which increase the risk of falls. Falls among the elderly have become a major health concern that can significantly reduce their quality of life. Therefore, appropriate interventions, such as physical exercise, are necessary to help reduce the risk of falls. This program aims to improve balance and reduce fall risks among the elderly through a structured exercise program using the "Elderly Health Wheel" or ROTASI game. Method of Activity: The methods used include education and demonstrations of ROTASI-based physical exercises. Fall risk was measured using the Hendrich Fall Scale. Evaluations were conducted through pre-tests and post-tests to assess the cognitive level of the elderly after receiving the intervention. Results: A total of 21 elderly individuals participated in this activity. Evaluation results showed that before the intervention, 47.6% of the elderly had a moderate risk of falling. After participating in the program, there was an increase in the elderly's understanding and skills in maintaining balance, with 57.1% showing an improvement in post-test scores. Discussion: This program successfully increased elderly individuals' awareness of physical exercise and reduced their risk of falling. Additionally, elderly participants actively engaged in the ROTASI game showed improvements in body coordination, muscle strength, and flexibility. This activity also contributed to increased self-confidence and social participation among the elderly. Further implementation in various elderly communities is recommended to enhance their quality of life.
Indeks Pembangunan Kesehatan Masyarakat terhadap Indeks Pembangunan Manusia di Provinsi Jawa Timur Kurniawan, Afif; Mamesah, Marline Merke; Wijaya, Hermanto
PROSIDING KONFERENSI NASIONAL ILMU KESEHATAN STIKES ADI HUSADA 2023 Vol 2 No 1 (2024): Prosiding Konferensi Ilmu Kesehatan STIKES Adi Husada
Publisher : STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/prosiding.v2i1.600

Abstract

Latar Belakang: Kebijakan desentralisasi berlaku di Indonesia pada tahun 1999. Desentralisasi adalah penyerahan tugas, kewenangan, tanggung jawab, dan sumber daya dari pemerintah pusat kepada pemerintah daerah. Hal ini memberikan kewenangan penuh kepada pemerintah daerah untuk mengatur, membangun, mengembangkan wilayah, dan mensejahterakan masyarakat. Untuk melakukan pemantauan Pembangunan Kesehatan maka di buatlah berbagai indikator berdasarkan program Kesehatan. Kementerian Kesehatan membuat sebuah Indeks Pembangunan Kesehatan Masyarakat (IPKM) untuk merangkum berbagai indikator Kesehatan agar mudah dalam pemantauan Pembangunan Kesehatan di daerah. Pembangunan Kesehatan merupakan investasi untuk peningkatan kualtias sumber daya manusia. kualitas sumber daya manusia dapat dipantau dengan Indeks Pembangunan Manusia (IPM). Jawa Timur merupakan salah satu provinsi dengan populasi terbanyak ketiga di indonesia. Program kesehatan yang dijalankan pemerintah bertujuan untuk meningkatkan angka harapan hidup dan sumber daya manusia. Penelitian ini bertujuan untuk menganalisis pengaruh capaian IPKM terhadap IPM di Provinsi Jawa Timur Metode: Penelitian ini merupakan penelitian cross-sectional menggunakan data sekunder skor IPKM dari Kementerian Kesehatan dan skor IPM dari Badan Pusat Statistik tahun 2018. Hasil: Hasil penelitian menunjukkan adanya pengaruh antara capaian IPKM dengan capaian IPM di provinsi jawa timur. Beberapa daerah di Provinsi Jawa Timur mempunyai hubungan spasial. Artinya skor IPKM berpengaruh terhadap nilai IPM. Pembangunan Kesehatan tak lepas dari tingkat pengetahuan, dan kesadaran Masyarakat akan lingkungannya. Hubungan kedekatan antar daerah juga mempengaruhi tingkat kesejahteraan masyarakatnya. Saran: Peningkatan pengetahuan dan kesadaran Masyarakat akan Kesehatan adalah kegiatan tanpa henti, investasi, dan tanggung jawab bagi pemerintah daerah untuk peningkatan kualitas Sumber Daya Manusia. Kolaborasi antar pemerintah daerah (pemerintah provinsi dan pemerintah kabupaten/kota) sangat diperlukan untuk meningkatkan keberhasilan program Pembangunan Kesehatan Masyarakat.
Behavioral Intention To Use Pasien Hipertensi dalam Implementasi Personal Health Record Putri, Linta Meyla; Kurniawan, Afif; Mamesah, Marline Merke; Trisnawuri, Shinta
PROSIDING KONFERENSI NASIONAL ILMU KESEHATAN STIKES ADI HUSADA 2023 Vol 1 No 1 (2023): Prosiding Konferensi Ilmu Kesehatan STIKES Adi Husada
Publisher : STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/prosiding.v1i1.486

Abstract

Latar Belakang: Pada era disruption dan digitalisasi 5.0, setiap individu dapat melakukan monitoring dan pengendalian diri menggunakan aplikasi berbasis digital dan elektronik. Personal Health Record adalah merupakan salah satu inovasi teknologi dalam konteks perawatan primer untuk pasien dengan penyakit kronis yang berfokus pada pasien. Tujuan dari penelitian ini adalah untuk meninjau behavioral intention to use pasien hipertensi dalam implementasi personal health record. Metode: Desain penelitian obsevasional analitik dengan pendekatan cross-sectional. Populasi dalam penelitian ini ialah pasien hipertensi yang telah mendapatkan pelayanan kesehatan di Surabaya. Teknik sampling yang digunakan adalah consecutive sampling. Besar sampel dalam penelitian adalah 146 responden. Hasil: Terdapat hubungan antara persepsi manfaat (Perceived Usefulness) terhadap Behaviour Intention to Use atau niat untuk menggunakan fitur PHR. Behavioral intention to use adalah sejauh mana seorang pasien hipertensi memiliki niat untuk menggunakan sistem PHR untuk mengelola dan memantau kesehatan mereka. Saran: Rekomendasi bagi stakeholder dalam menyusun aplikasi PHR, diharapkan mempertimbangkan aspek persepsi manfaat yang akan diterima sehingga dapat meningkatkan niat dalam menggunakan aplikasi PHR. Niat ini bisa dipengaruhi oleh berbagai faktor yang mempengaruhi persepsi dan keyakinan pasien terhadap manfaat dan kemudahan penggunaan PHR. Jika pasien hipertensi merasa bahwa menggunakan PHR akan memberikan manfaat konkret bagi manajemen kondisi hipertensi mereka, seperti pemantauan tekanan darah secara berkala, pemantauan perkembangan kondisi, dan akses mudah ke catatan kesehatan, mereka lebih cenderung memiliki niat untuk menggunakannya.
Pengaruh Budaya Kerja Terhadap Kinerja Pegawai di Puskesmas Krembangan Selatan Yusriyah, Yusriyah; Mamesah, Marline Merke; Tjokro, Silvia Haniwijaya; Rukmini, Rukmini
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.567

Abstract

Background: Work culture is a series of attitudes and behaviors that are part of person’s lifestyle at work. This research was motivated by the existence of obstacles indicating that the work culture implemented by employees does not fully align with the rules and regulations in work enviroment, particularly related to the issue of employee absenteeism. One factor contributing to the work culture is the low awareness among employee about the importance of time discipline. Aims: The research aims to identify the influence of work culture on employee performance at KrembanganSelatan Community Health Center in Surabaya City. Methods: This was a quantitative method with a cross-sectional design. The sample consistend of 33 respondents out of population of 73 employees at KrembanganSelatan Community Health Center. The independent variable was work culture, and dependent variable was employee performance. Data was collected through a questionnaire, and analyzed using linear regression. Results: The research findings indicate that the significance value (Sig.) is 0,000 < 0,05, leading to the rejection of H0 and acceptance of Ha. The work culture was assessed as “Good” in 79% and “Fair” in 21%of cases. The employee performance was assessed as “Good” in 58% and “Fair” in 42% of cases. A good work culture determines employee performance, which will influence the achievement of organizational goals and the quality of sevices provided. Conclusion: Work culture has a significant effect on the performance of employees at KrembanganSelatan Community Health Center. That mean the better the work culture, the better the employee performance.
Hubungan Public Relation Skill Dan Kompetensi Petugas Pendaftaran Pasien Dalam Penanganan Complain di Rumah Sakit X Nisa, Syayidatun; Mamesah, Marline Merke; Wijaya, Hermanto; Kurniawan, Afif; Putri, Linta Meyla
Journal of Health Management Research Vol 3 No 1 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i1.469

Abstract

Background: The health service has a public relations division which can be considered important in carrying out its duties. One of the tasks of public relations itself is to handle patient komplaints. Aims: know the relationship between public relations skills and the competency of patient registration officers in handling komplaints. Methods: This research uses a quantitative descriptive method with an approach of distributing questionnaires to officers with 6 respondents. Results: the results obtained on the independent and dependent variables, namely the relationship between competence and patient handling in the moderate category, officer communication with komplaint handling in the low category and job description with komplaint handling in the moderate category. Conclusion: The conclusions obtained are the competence of officers in handling related komplaints, the communication of officers in handling related komplaints and the job description of officers in handling related komplaints.
Pengaruh Kinerja Karyawan Unit Tata Usaha Terhadap Pengelolaan Arsip di Rumah Sakit X Lukitasari, Arnandita Eka; Goenarso, Roberto; Kurniawan, Afif; Mamesah, Marline Merke
Journal of Health Management Research Vol 2 No 2 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v2i2.460

Abstract

Archive management is not just storing or accumulating files, but requires a system or process for storing them, which starts with organizing and grouping files according to their type and use. Problems often arise when organizations do not take structural steps for archiving, in this case HR plays an important role in it. The purpose of this study was to analyze the performance of administrative unit employees on archive management at RSAHK. The collection technique used was through observation, interviews, focus group discussions (FGD) with open questions through discussion group and documentation. The obstacles experienced by this administrative unit related to the creation of archives were caused by the process of making letters, starting from the concept until the letter received approval and then it could be sent to the destination address of the letter. The results of this study were obtained from the quantity of work which includes a discrepancy between educational background and jobdesk with the number of employees in this unit so that it affects the process of making letters which has an impact on reducing achievement indicators in the period January - March 2023. It was found that there was an influence on the performance of administrative unit employees on archive management, so that training was needed to support the quality of service in the administrative unit and conduct regular evaluations to keep monitoring the performance of existing employees.
PERKEMBANGAN PANDEMIC DAN CAPAIAN KONTRASEPSI DI PROVINSI JAWA TIMUR Kurniawan, Afif; Herowati, Diyah Herowati; Yuliani, Cahya; Putri, Linta Meyla; Mamesah, Marline Merke; Amalia, Nuke; Mardiana, Mardiana
Indonesian Academia Health Sciences Journal Vol 4 No 2 (2023): INDONESIAN ACADEMIA HEALTH SCIENCES JOURNAL
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Dampak pandemic covid-19 dirasakan di seluruh dunia, terutama di Indonesia. Covid-19 membrikan dampak pada bidang Kesehatan, bidang ekonomi, dan bidang sosial. Banyaknya jumlah kematian akibat penyakit menyebabkan perubahan komposisi penduduk. Untuk mencegah penyebaran semakin meluas pemerintah menerapkan pembatasan sosial berskala besar. Pembatasan bepergian dan diam di rumah dalam waktu yang lama membuat pemerintah takut akan adanya ledakan kelahiran setelah pandemi. Oleh karena itu pemerintah berfokus untuk pembatasan kelahiran  Aims: Penelitian ini bertujuan untuk mengetahui perkembangan pandemic dan pengaruhnya terjadap jumlah pengguna baru metode KB di Provinsi Jawa Timur.Methods: Penelitian menggunakan data sekunder yang berasal dari halaman website dinas Kesehatan Provinsi Jawa Timur dan Badan Kependudukan dan Keluarga Berencana sejak Maret 2020 hingga November 2021.Results: Hasil uji regresi menunjukkan tidak ada pengaruh antara jumlah kasus konfirmasi positif Covid-19 dengan jumlah pengguna baru metode kontrasepsi.Conclusion: Hal ini menunjukkan bahwa kebijkan yang disusun telah berhasil dan diharapkan akan ada strategi pelayanan keluarga berencana untuk keadaan darurat lainnya. Sosialisasi dan menjalin kerja sama antar tenaga Kesehatan di lapangan juga perlu ditingkatkan, terutama pada tenaga Kesehatan dibidang swasta.
Perkembangan Pandemic Dan Capaian Kontrasepsi Di Provinsi Jawa Timur Kurniawan, Afif; Herowati, Diyah; Yuliani, Cahya; Putri, Linta Meyla; Mamesah, Marline Merke; Amalia, Nuke; Mardiana, Mardiana; Goenarso, Roberto A; Tjokro, Silvia Haniwijaya; Wijaya, Hermanto
Indonesian Academia Health Sciences Journal Vol 4 No 1 (2023): Indonesian Academia Health Sciences Journal
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The impact of the Covid-19 pandemic is being felt all over the world, especially in Indonesia. Covid-19 has had an impact on the health, economic and social sectors. The large number of deaths due to disease causes changes in the composition of the population. To prevent the spread from becoming more widespread, the government implemented large-scale social restrictions. Travel restrictions and long stays at home have the government fearing a post-pandemic boom in births. Therefore the government focuses on birth control. This study aims to determine the development of a pandemic and its impact on the number of new users of family planning methods in East Java Province.The research used secondary data that came from the website of the East Java Provincial Health Office and the Population and Family Planning Agency from March 2020 to November 2021. The results of the regression test showed that there was no effect between the number of positive confirmed cases of Covid-19 and the number of new users of contraceptive methods. This shows that the policies developed have been successful and it is hoped that there will be a strategy for family planning services for other emergencies. Socialization and establishing cooperation between health workers in the field also need to be improved, especially for health workers in the private sector.
Knowledge and Completeness of Covid-19 Vaccination Mamesah, Marline Merke; Saputera, Ariawan Wangsa; Wijaya, Hermanto; Kurniawan, afif
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.698 KB) | DOI: 10.37036/jhmr.v1i1.232

Abstract

Background: Corona Virus Disease (Covid-19) is a new type of virus that attacks the body's immunity and can cause death. The death rate due to the virus varies, depending on the infected population, regulations applied by the government, and the availability of laboratory tests. Aims: This study aims to determine the relationship between knowledge of Covid-19 vaccination and the completeness of Covid-19 vaccination in the area of ​​Rt.06 Rw.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District. Methods: This study uses a correlation study design with a Cross-Sectional approach. The research population was residents of RT.06 RW.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District, with a sample of 47 respondents taken using a simple random sampling technique. The independent variable is knowledge of the covid-19 vaccination, the dependent variable is the completeness of the covid-19 vaccination. Data were collected using a questionnaire, with an ordinal data scale and analyzed using the Rank Spearman Correlation test (alpha 0.05). Results: The results showed that almost half of the respondents (47.7%) had good knowledge about Covid-19 vaccination, and most of the respondents (72.3%) had incomplete vaccinations. Based on the Spearman Rank test analysis showed that there was an opposite relationship between knowledge and completeness of vaccination (p 0.000 < 0.05), and the correlation coefficient was -0.453, meaning the strength of the correlation between the two variables was strong. Conclusion: There is a significant relationship between knowledge and completeness of vaccination. So, it is hoped that it can add insight into public knowledge and awareness regarding the willingness to vaccinate against Covid-19.