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Aramita, Finta
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Pengaruh E-Service Quality Dan Social Media Marketing Terhadap Keputusan Pembelian Pada Pengunjung Dlova Patisserie Sipahutar, Anzelia Safira; Aramita, Finta; Alfifto, Alfifto
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.15879

Abstract

Penelitian ini bertujuan untuk mengetahui secara parsial dan simultan E-SERVICE QUALITY dan social media marketing terhadap Keputusan pembelian pada pengunjung Dlova Patisserie. Penelitian ini menggunakan metode kuantitaf yang diukur menggunakan metode berbasis regresi linier berganda dengan program SPSS 27. Pengumpulan data melalui penyebaran kuesioner atau angket pada 93 responden. Populasi dalam penelitian ini adalah pengunjung Dlova Patisserie yang diambil di bulan April sebanyak 1.323. Teknik pengambiln sampel menggunakan metode purposive sampling sebanyak 93 responden. Teknik analisis data yang dilakukan dengan menggunakan uji instrument, uji asumsi klasik, uji statistic, dan uji hipotesis. Berdasarkan hasil penelitian menunjukkan bahwa (1) secara parsial (uji t) variable E-SERVICE QUALITY (X1) berpengaruh positif dan signifikan terhadap keputusan pembelian dilihat dari nilai thitung 3.414 > 1.661 (2) secara parsial (uji t) variabel Social Media Marketing (X2) berpengaruh positif dan signifikan terhadap Keputusan pembelian dilihat dari nilai dari thitung yaitu sebesar 9.581 > 1.661 (3) variabel E-SERVICE QUALITY dan Social Media Marketing berpengaruh positif dan signifikan secara simultan terhadap Keputusan pembelian dilihat dari nilai Fhitung sebesar 70.000 > 3.10 dengan tingkat signifikan 0,000.
Pengaruh Service Quality dan Price Terhadap Kepuasan Pelanggan Pengguna Layanan Jasa Gojek di Lingkungan 2 Kelurahan Sunggal Kharisma, Fitriah; Aramita, Finta; Nst, Amrin Mulia Utama
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i1.18087

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh service quality dan price terhadap kepuasan pelanggan pengguna layanan jasa gojek di lingkungan 2 Kelurahan Sunggal. Populasi yang digunakan pada penelitian ini adalah pengguna layanan jasa gojek di lingkungan 2 kelurahan sunggal. Penelitian ini menggunakan sampel sebanyak 96 responden. Teknik analisis data yang digunakan adalah analisis regresi berganda. Hasil penelitian menunjukkan bahwa terdapat hubungan antara variabel independen yaitu Service Quality dan Price terhadap variabel dependen yaitu Kepuasan Pelanggan. Variabel Service Quality diperoleh nilai t adalah thitung > ttabel (4.637 > 1 ,985) dengan tingkat signifikasi 0,000 < 0,05 dan untuk variabel Price diperoleh nilai thitung > ttabel (6.187 > 1,985) dengan tingkat signifikasi 0,001 < 0,05 sehingga dapat disimpulkan Service Quality dan Price berpengaruh positif signifikan terhadap Kepuasan Pelanggan Pengguna Layanan Jasa Gojek di Lingkungan 2 Kelurahan Sunggal. Dan uji F diperoleh nilai fhitung > ftabel (58.474 > 3,09), dengan hipotesis diterima sehingga dapat disimpulkan bahwa variabel Service Quality (X1) dan variabel Price (X2) secara simultan berpengaruh terhadap Kepuasan Pelanggan (Y).  KataKunci: Service Quality; Price; Kepuasan Pelanggan
Influence factors in increasing brand loyalty through customer engagement on MPV cars Lestari, Indawati; Anindya, Desy Astrid; Aramita, Finta
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243281

Abstract

Customer engagement can be formed with supportive social media marketing and brand experience. But in this case, the company has not fully created the experience and social media consumers need. The company’s strategy to increase car sales certainly needs to be promoted. This study aims to determine and analyze the influence of social media marketing and brand experience on brand loyalty through customer engagement on MPV product users in Medan City. The population in this study amounted to 62,296 people. Sampling using purposive sampling with sample criteria, namely consumers who use cars with the Toyota brand and have used more than 3 (three) years. The sample calculation used the slovin formula with a total of 397 respondents. The research data used primary data and secondary data. The data analysis carried out is path analysis. The results of sub 1 analysis show that social media marketing and brand experience positively and significantly affect customer engagement. The results of sub 2 analysis show that social media marketing and brand experience positively and significantly affect brand loyalty through customer engagement. When social media marketing and brand experience increase, customer engagement will also increase, so that brand loyalty increases.
The role of social media marketing and brand experience in increasing brand loyalty through customer engagement for mpv car users in Medan Lestari, Indawati; Anindya, Desy Astrid; Aramita, Finta
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244322

Abstract

In the rapidly evolving automotive market of Medan City, social media marketing and brand experience have emerged as crucial factors in fostering brand loyalty among MPV car users by enhancing customer engagement. The purpose of this study is to find out and analyze the influence of social media marketing and brand experience on brand loyalty through customer engagement in MPV product users in Medan City. The sample was drawn using purposive sampling with sample criteria, namely consumers who use cars with the Toyota brand and have used them for more than 3 (three) years. The sample calculation used the slovin formula with a total of 397 respondents. The research data used primary data and secondary data. The data analysis carried out is path analysis. The results of sub-1 analysis show that social media marketing and brand experience have a positive and significant effect on customer engagement. The results of sub-2 analysis show that social media marketing and brand experience have a positive and significant effect on brand loyalty through customer engagement.
Co-Authors Aldino, Alfin Alfifto Desy Astrid Anindya Fauzan, Nabil Fitriani Tobing Hartono Hartono Hesti Sabrina Indawati Lestari Jirwanto, Henry Kharisma, Fitriah Lawolo, Licerman Marsela, Nia Mentari, Nabilla Muhammad Afif Muhammad Khahfi Zuhanda Muhammad Yamin Siregar Muthya Rahmi Darmansyah Nasution, Elda Marina Nst, Amrin Mulia Utama Pasaribu, Tiara Hotria Rahman, Sayuti Riza Fanny Meutia Salqaura, Siti Alhamra Salsabillah, Ayu Hanna Sianipar, Jayanti Sipahutar, Anzelia Safira Sirait, Necia Ribka Siti Aisyah Sitorus, Agnes suswati suswati Tambunan, Kezia Emmayanti Tarigan, Desi Pitria Br Trg, Eka Dewi Setia Wily Julitawaty, Wily