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Exploring the Role of Workplace Incivility and Social Anxiety Within Organizations Aisyah, Aisyah; Josephine Jesajas, Thea Geneveva; Hendharsa, Angga
JURNAL MANAJEMEN MOTIVASI Vol 21 No 2 (2025): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v21i2.8268

Abstract

This study examines how workplace incivility influences turnover intention among Generation Z employees in Pontianak’s private sector, with social anxiety as a mediator. Using a quantitative survey of 137 permanent Gen Z employees and PLS-SEM analysis, results show that workplace incivility directly increases social anxiety and turnover intention. Social anxiety partially mediates the relationship, highlighting its psychological impact. These findings reveal the harmful effects of uncivil work environments on Gen Z’s mental health and job retention. The study emphasizes the need for supportive organizational climates to mitigate incivility and promote employee well-being.
The Role of Digital Content in Stimulating Visiting Decisions to Kampung Wisata Caping, Pontianak Arweni, Arweni; Hendharsa, Angga; Rawa, Ricola Dewi; S, Yuana
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8337

Abstract

This study examines the role of firm-generated content (FGC) and user-generated content (UGC) in influencing tourist visiting decisions to Kampung Wisata Caping, Pontianak. Using a quantitative survey of 166 respondents and analyzed with structural equation modeling (SEM-PLS), the results reveal that UGC significantly affects both visit intention and decision, whereas FGC only influences visiting decisions directly, not intentions. Furthermore, visit intention mediates the relationship between UGC and visiting decisions but not between FGC and visiting decisions. These findings highlight the complementary roles of FGC as informational validation and UGC as a driver of authentic engagement in tourism marketing.
Efektivitas Influencer Marketing dan User-Generated Content dalam Meningkatkan Loyalitas Konsumen Produk Wirausaha Muda di Era Digital Dewi Rawa, Ricola; Hendharsa, Angga; Arweni, Arweni; Mursalin, Adi
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8575

Abstract

This study aims to analyze the influence of influencer marketing and user-generated content (UGC) on consumer loyalty toward young entrepreneurs' products in the digital era. Using a quantitative approach with SEM-PLS techniques, data were collected from 300 respondents in Pontianak City. Results show that both influencer marketing and UGC have a significant effect on consumer loyalty. These findings indicate that integrating these two digital marketing strategies is effective in strengthening consumer loyalty and provides strategic implications for the sustainable development of MSMEs in the digital era.