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All Journal AGRISE Habitat E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal SEPA (Social Economic and Agribusiness Journal) JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) JMM (Jurnal Masyarakat Mandiri) AL-ULUM: JURNAL SAINS DAN TEKNOLOGI Advances in Food Science, Sustainable Agriculture and Agroindustrial Engineering (AFSSAAE) Inspirasi Ekonomi : Jurnal Ekonomi Manajemen CENDEKIA : Jurnal Ilmu Pengetahuan Interdisciplinary Social Studies
Yuswita, Effy
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Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Other

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THE ROLE OF SATISFACTION IN MEDIATING THE EFFECT OF SERVICE QUALITY ON COFFEE FARMERS’ LOYALTY AS PARTNER FARMERS OF PUNTANG COFFEE SME, BANDUNG REGENCY Darmawan, Narsiska; Yuswita, Effy; Rayesa, Neza Fadia
SEPA: Jurnal Sosial Ekonomi Pertanian dan Agribisnis Vol 23, No 1 (2026): FEBRUARY
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/sepa.v23i1.93922

Abstract

Puntang Coffee is one of Small Medium Enterprises (SMEs) in the coffee processing industry that provides various types of green coffee beans and roasted beans in West Java. It is known that there is an increase in new customers from Puntang Coffee by 10% per year with an average demand for coffee shops and roastery for green beans products of at least 50 - 100 kg. However, this was not accompanied by the growth of partner farmers, which actually tended to decrease during 2022- 2023, namely by 7.6% and 3.7%. The decrease in the number of partner members can indicate that there are problems regarding the loyalty of partner farmers of Puntang Coffee. Therefore, this study aimed to identify the effect of service quality on the loyalty of Puntang Coffee partner farmers with satisfaction as a mediating variable. This study used a quantitative approach with accidental sampling as the sampling technique to collected data from 84 respondent. The analysis used is SEM-PLS with SmartPLS 4.0. The results shown that the service quality variable has a positive and significant effect on the partner farmers’ loyalty variable, the service quality variable has a positive and significant effect on the partner farmers’ satisfaction variable, the member satisfaction variable has a positive and significant effect on partner farmers’ loyalty, and the service quality variable has a positive and significant effect on the partner farmers’ loyalty variable through satisfaction as a mediating variable.
Co-Authors Anisa Aprilia Darmawan, Narsiska Dina Novia Priminingtyas Djoko Koestiono Fitria Dina Riana Hardana, Andrean Eka HARYANTO, HELMI NAUFAL AHMAD Heptari Elita Dewi Ilmi, Noviatul Imaniar Ilmi Pariasa Jamroni, Mofit Jannah, Lu'lu'ul Maulidan, Mohamad Maylinda, Della Tarina Noor, Arif Yustian Maulana Novi Haryati Paul Kristiansen Prasetyaningrum, Dian Islami Putri, Anggi Eka Ananda Putri, Della Aprilia Danaparamita Rachman Hartono Rahman, Moh. Shadiqur Rayesa, Neza Fadia Sa’adah, Siti Lailatus Silvana Maulidah Tarisa, Tarisa