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CARRIYING CAPACITY OF ACCSESSIBILITY AND CONNECTIVITY IN THE TRANSIT ORIENTED DEVELOPMENT (TOD) AREA OF LRT CIKUNIR 2 STASION Azam, Fadil; Suryobuwono, Abdullah Ade; Setyawati, Aswanti; Indrawan, Rully; Saputro, Soemino Eko
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.922

This study is aimed at identifying the main problem in the TOD (Transit Oriented Development) area of Cikunir 2 LRT Station, namely, the lack of accessibility and adequate connectivity, especially for pedestrians and users of mass public transportation, due to the concept and infrastructure that is not optimal. The study was conducted for two months, from May to June 2023, using field observations and institutional interviews. The preliminary survey was conducted to obtain primary and secondary data, which were then processed using the analysis of the walkability, accessibility, and connectivity index. The results of this analysis are expected to provide insight into the development of access and connectivity in the area. The resulting recommendations include the provision of barrier-free pedestrian paths and separation from motor vehicles. The provision of safe crossing facilities, and increased safety through lighting and disturbance reporting instruments are also suggested. In addition, the arrangement of activity functions along the pedestrian path, improved cleanliness, air circulation, and visual attraction are suggested. Furthermore, studies on the behavioral dynamics between pedestrian and vehicle, the integration of smart technologies to enhance walkability and the environmental and health benefits of improved pedestrian infrastructure could provide valuable insights. Research on institutional integration and financial management for urban development projects would also help in optimizing the implementation of these improvements for safer and more accessible urban spaces.

Vendor Seleection in E-Commerce Using the Analytical Hierarchy Process Method Yosiyanto, Robi; Handayani, Sri; Rahardjo, Sri; Ricardianto, Prasadja; Indrawan, Rully; Fachrial, Peppy
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1322

The development of the e-commerce business is an opportunity for logistics service providers as third parties who deliver goods sold by the seller to the location intended by the buyer. This study aims to analyze the behavior of fashion e-commerce customers in choosing the best vendor. Data were collected by in-depth interviews with five selected informants for vendor criteria and sub-criteria, then a survey was conducted on 100 respondents. The data were analyzed using the Analytical Hierarchy Process method to determine criteria and sub-criteria in selecting the preferred vendor. The first criterion was reliability of delivery, with the sub-criteria of timeliness, accuracy of delivery destination, and security of the condition of the goods. The second criterion was price. The next criterion was products with regular delivery, express, and same-day sub-criteria. The last criterion was shipping features with its sub-criteria shipping tracking, wide delivery area, and customer service. For the case of Indonesia in this study, the best vendor in delivering products from e-commerce to customers is obtained by Si Cepat in the first place, followed by J&T and JNE in second and third places.

Analisis Kerja Sama PSO PT Transjakarta dan Dinas Perhubungan Jakarta Widwan Dwipa Putra, Kadek; Sihombing, Sarinah; Dewi Kania, Dinar; Fachrial, Peppy; Indrawan, Rully
Jurnal Siber Transportasi dan Logistik Vol. 2 No. 4 (2025): (JSTL) Jurnal Siber Transportasi dan Logistik (Januari - Maret 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jstl.v2i4.310

Pelaksanaan kerja sama antara pemerintah dan pihak eksternal seperti Badan Usaha Milik Daerah (BUMD) atau pihak swasta merupakan strategi penting untuk mengatasi keterbatasan sumber daya pemerintah, guna mencapai tujuan pembangunan dan optimalisasi pelayanan publik. Namun, dalam praktiknya, sering kali muncul kendala yang dapat menghambat pencapaian hasil yang maksimal dari kerja sama tersebut. Penelitian ini bertujuan untuk menganalisis kualitas kerja sama Public Service Obligation (PSO) antara PT Transjakarta dan Dinas Perhubungan Daerah Khusus Jakarta dalam pemenuhan pelayanan dasar sesuai Standar Pelayanan Minimal (SPM) angkutan umum. Analisis difokuskan pada penerapan prinsip-prinsip Good Governance dalam mewujudkan kerja sama yang berkualitas, serta mengevaluasi dampak kerja sama terhadap pengguna layanan dengan menggunakan teori Stakeholder Impact Assessment. Hasil penelitian menunjukkan bahwa kerja sama PSO antara PT Transjakarta dan Dinas Perhubungan Daerah Khusus Jakarta telah sesuai dengan prinsip-prinsip Good Governance. Berdasarkan teori Stakeholder Impact Assessment, dampak kerja sama ini sudah cukup memenuhi Standar Pelayanan Minimal (SPM) angkutan Transjakarta, meskipun masih ada beberapa aspek yang perlu diperbaiki untuk peningkatan kualitas layanan di masa depan.

The Role of E-Service Quality and Price Perception: Key to Increasing Loyalty through Consumer Satisfaction Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 2 (2025): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i2.3941

Purpose: This study aims to analyse the effect of E-Service Quality and Price Perception on consumer loyalty, with consumer satisfaction as a mediating variable. Methodology/Approach: In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. The sampling process used the Roscoe technique and the probability sampling method. This survey was used to test the validity and reliability of the instrument and to test the hypothesis to identify the direct and indirect effects between research variables. The study indicates that e-service quality directly affects customer satisfaction and loyalty. Results/Findings: Price perception plays an important role in shaping customer satisfaction and loyalty, where customers who consider prices fair and in line with the value, they receive are likely to feel higher Satisfaction and stronger loyalty. Satisfaction, in turn, acts as a mediator, increasing the positive impact of e-service quality and price perception on loyalty.Conclusions: E-service quality and price perception significantly influence customer satisfaction and loyalty, with satisfaction acting as a mediator in strengthening these relationships. Businesses must enhance service reliability, responsiveness, and user-friendliness while ensuring competitive and transparent pricing to improve customer retention. Implementing data-driven strategies, proactive communication, and technological innovations will further sustain long-term customer satisfaction and loyalty.Limitations: The study only focuses on the logistics sector (J&T and JNE), so the results may not apply to other industries.Contribution: Highlights the relevance of the Expectancy Disconfirmation Theory (EDT) in digital services.

Biaya Distribusi Logistik dan Volume Penjualan pada Perusahaan Perkebunan Crude Palm Oil di Indonesia Apriliana, Titik Susilowati; Nofrisel, Nofrisel; Abidin, Zaenal; Indrawan, Rully; Soekirman, Atong
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1112

The study aims to find out the contribution of distribution costs using Franko system and Cost Insurance Freight to sales volume mediated by the selling price in PT Minamas Plantations. Some of the problems in the research were the low level of efficiency to produce product volumes including Crude Palm Oil and the delay in loading or unloading using Cost Insurance Freight (CIF) distribution system resulted in demurrage costs. The statistical method used to test the hypothesis was Partial Least Square with Smart PLS-3 program. The sample was taken from 31 months data of distribution costs using Franko system and Cost Insurance Freight. The conclusion of the research is the Crude Palm Oil selling price is able to mediate the distribution costs using Franko system and CIF of its sales volume in PT Minamas Plantations. The key finding, based on the statistical results, shows that the biggest influence is the distribution cost variable based on Cost Insurance Freight system.

Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.

Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.

Efektivitas Teknik Evaluasi Pembelajaran Menggunakan Aplikasi QR Code Terhadap Kemampuan Berpikir Kreatif Matematis Dan Kemandirian Belajar Siswa Astrid, Fauziyah; Indrawan, Rully; Kariadinata, Rahayu
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 9 No. 1 (2019): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/pjme.v9i1.2705

Pemanfaatan informasi teknologi khususnya QR code dalam pendidikan masih kurang. Oleh karena itu peneliti ingin menggunakan QR Code sebagai tekik evaluasi pada pelajaran matematika. Selama ini teknik evaluasi yang digunakan guru adalah teknik evaluasi biasa, sementara itu siswa tampak berharap lebih banyak bantuan dari teman sebayanya dalam mengerjakan soal – soal matematika, dikarenakan juga siswa kurang kreatif dan kurang mandiri dalam mengerjakan soal – soal matematika. Dalam penelitian ini peneliti menggunakan QR Code sebagai teknik evaluasi pada materi program linear. Pernyataan masalah adalah apakah siswa yang teknik evaluasinya menggunakan aplikasi QR Code kemampuan kreatif dan kemandiriannya lebih baik daripada siswa yang teknik evaluasinya tidak menggunakan aplikasi QR Code. Jumlah siswa dikelas X jurusan Adminstrasi Perkantoran di SMK Indonesia Raya Bandung tahun pelajaran 2018/2019 adalah 34 siswa kelas eksperimen dan 34 siswa kelas control. Berdasarkan hasil penelitian dapat disimpulkan bahwa siswa yang teknik evaluasi menggunakan aplikasi QR code kemampuan berpikir kreatif dan kemandiriannya lebih baik daripada siswa yang menggunakan teknik evaluasi biasa.

Pengaruh Model Pembelajaran Reciprocal Teaching Terhadap Kemampuan Komunikasi Matematis Siswa MTS Ditinjau Dari Keaktifan Siswa Berorganisasi (OSIS) Hendalillah, Della; Indrawan, Rully; Dewanto, Stanley P
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 9 No. 1 (2019): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/pjme.v9i1.2706

Penelitian ini bertujuan untuk mengetahui model pembelajaran Reciprocal Teaching terhadap kemampuan komunikasi matematis dan motivasi belajar dalam pembelajaran matematika siswa ditinjau dari keaktifan siswa berorganisasi (OSIS). Penelitian ini menggunakan metode campuran (Mix Method) dengan tipe Embedded Design. Desain penelitian yang digunakan adalah desain nonequivalent control group design. Populasi dalam penelitian ini adalah seluruh siswa MTs Plus Darul Hufadz Jatinangor, sedangkan sampelnya adalah kelas VIII-C dan VIII-D. Masalah yang diteliti yaitu kemampuan komunikasi matematis siswa dan motivasi belajar terhadap pembelajaran matematika dengan model pembelajaran Reciprocal Teaching ditinjau dari keaktifan siswa berorganisasi (OSIS). Berdasarkan analisis data hasil penelitian menunjukan bahwa Hasil penelitian ini menunjukkan bahwa pencapaian kemampuan komunikasi matematis dan motivasi belajar siswa yang memperoleh model Reciprocal Teaching lebih baik daripada siswa yang memperoleh pembelajaran model konvensional. Kemampuan komunikasi matematis dan motivasi belajar siswa dengan penerapan model Reciprocal Teaching pada siswa aktif berorganisasi (OSIS) lebih baik daripada siswa yang tidak aktif berorganisasi (OSIS). Terdapat hubungan antara kemampuan komunikasi matematis dan motivasi belajar dengan penerapan model Reciprocal Teaching pada siswa yang aktif berorganisasi (OSIS).

Peningkatan Kemampuan Pemecahan Masalah Matematis Siswa Melalui Pendekatan Pembelajaran Berbasis Masalah Dengan Geogebra Kania, Enung Sri; Yaniawati, Poppy; Firmansyah, Eka; Indrawan, Rully
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 10 No. 2 (2020): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini bertujuan untuk meningkatkan pemecahan masalah matematis siswa kelas IX-H SMP Negeri 1 Paseh Sumedang melalui penerapan pendekatan Pembelajaran Berbasis Masalah (PBM) dengan Geogebra pada materi kekongruenan dan kesebangunan. Penelitian ini adalah penelitian tindakan kelas yang terdiri dari empat siklus. Subjek penelitian ini adalah siswa kelas IX-H SMP Negeri 1 Paseh Sumedang tahun ajaran 2019/2020 yang berjumlah 32 orang. Teknik pengumpulan data meliputi wawancara, observasi, tes kemampuan pemecahan masalah matematis, dan dokumentasi. Data yang terkumpul kemudian diolah dengan analisis deskriptif. Hasil penelitian tentang penerapan pendekatan PBM dengan Geogebra adalah sebagai berikut : persentase ketuntasan kemampuan pemecahan masalah matematika siswa pada siklus I berada pada kriteria cukup, pada siklus kedua mengalami penurunan dengan kriteria cukup, pada siklus ketiga juga hasilnya menurun, dan pada siklus keempat mengalami peningkatan dengan kriteria tinggi. Hasil penelitian, menunjukkan bahwa penerapan pendekatan PBM dengan Geogebra dapat meningkatkan kemampuan pemecahan masalah matematika siswa kelas IX-H SMP Negeri 1 Paseh Sumedang pada tahun ajaran 2019/2020

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