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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Ilomata International Journal of Management Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management International Journal of Social Service and Research Jurnal Siber Transportasi dan Logistik
Indrawan, Rully
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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CARRIYING CAPACITY OF ACCSESSIBILITY AND CONNECTIVITY IN THE TRANSIT ORIENTED DEVELOPMENT (TOD) AREA OF LRT CIKUNIR 2 STASION Azam, Fadil; Suryobuwono, Abdullah Ade; Setyawati, Aswanti; Indrawan, Rully; Saputro, Soemino Eko
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.922

Abstract

This study is aimed at identifying the main problem in the TOD (Transit Oriented Development) area of Cikunir 2 LRT Station, namely, the lack of accessibility and adequate connectivity, especially for pedestrians and users of mass public transportation, due to the concept and infrastructure that is not optimal. The study was conducted for two months, from May to June 2023, using field observations and institutional interviews. The preliminary survey was conducted to obtain primary and secondary data, which were then processed using the analysis of the walkability, accessibility, and connectivity index. The results of this analysis are expected to provide insight into the development of access and connectivity in the area. The resulting recommendations include the provision of barrier-free pedestrian paths and separation from motor vehicles. The provision of safe crossing facilities, and increased safety through lighting and disturbance reporting instruments are also suggested. In addition, the arrangement of activity functions along the pedestrian path, improved cleanliness, air circulation, and visual attraction are suggested. Furthermore, studies on the behavioral dynamics between pedestrian and vehicle, the integration of smart technologies to enhance walkability and the environmental and health benefits of improved pedestrian infrastructure could provide valuable insights. Research on institutional integration and financial management for urban development projects would also help in optimizing the implementation of these improvements for safer and more accessible urban spaces.
Vendor Seleection in E-Commerce Using the Analytical Hierarchy Process Method Yosiyanto, Robi; Handayani, Sri; Rahardjo, Sri; Ricardianto, Prasadja; Indrawan, Rully; Fachrial, Peppy
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1322

Abstract

The development of the e-commerce business is an opportunity for logistics service providers as third parties who deliver goods sold by the seller to the location intended by the buyer. This study aims to analyze the behavior of fashion e-commerce customers in choosing the best vendor. Data were collected by in-depth interviews with five selected informants for vendor criteria and sub-criteria, then a survey was conducted on 100 respondents. The data were analyzed using the Analytical Hierarchy Process method to determine criteria and sub-criteria in selecting the preferred vendor. The first criterion was reliability of delivery, with the sub-criteria of timeliness, accuracy of delivery destination, and security of the condition of the goods. The second criterion was price. The next criterion was products with regular delivery, express, and same-day sub-criteria. The last criterion was shipping features with its sub-criteria shipping tracking, wide delivery area, and customer service. For the case of Indonesia in this study, the best vendor in delivering products from e-commerce to customers is obtained by Si Cepat in the first place, followed by J&T and JNE in second and third places.
Analisis Kerja Sama PSO PT Transjakarta dan Dinas Perhubungan Jakarta Widwan Dwipa Putra, Kadek; Sihombing, Sarinah; Dewi Kania, Dinar; Fachrial, Peppy; Indrawan, Rully
Jurnal Siber Transportasi dan Logistik Vol. 2 No. 4 (2025): (JSTL) Jurnal Siber Transportasi dan Logistik (Januari - Maret 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jstl.v2i4.310

Abstract

Pelaksanaan kerja sama antara pemerintah dan pihak eksternal seperti Badan Usaha Milik Daerah (BUMD) atau pihak swasta merupakan strategi penting untuk mengatasi keterbatasan sumber daya pemerintah, guna mencapai tujuan pembangunan dan optimalisasi pelayanan publik. Namun, dalam praktiknya, sering kali muncul kendala yang dapat menghambat pencapaian hasil yang maksimal dari kerja sama tersebut. Penelitian ini bertujuan untuk menganalisis kualitas kerja sama Public Service Obligation (PSO) antara PT Transjakarta dan Dinas Perhubungan Daerah Khusus Jakarta dalam pemenuhan pelayanan dasar sesuai Standar Pelayanan Minimal (SPM) angkutan umum. Analisis difokuskan pada penerapan prinsip-prinsip Good Governance dalam mewujudkan kerja sama yang berkualitas, serta mengevaluasi dampak kerja sama terhadap pengguna layanan dengan menggunakan teori Stakeholder Impact Assessment. Hasil penelitian menunjukkan bahwa kerja sama PSO antara PT Transjakarta dan Dinas Perhubungan Daerah Khusus Jakarta telah sesuai dengan prinsip-prinsip Good Governance. Berdasarkan teori Stakeholder Impact Assessment, dampak kerja sama ini sudah cukup memenuhi Standar Pelayanan Minimal (SPM) angkutan Transjakarta, meskipun masih ada beberapa aspek yang perlu diperbaiki untuk peningkatan kualitas layanan di masa depan.
The Role of E-Service Quality and Price Perception: Key to Increasing Loyalty through Consumer Satisfaction Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 2 (2025): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i2.3941

Abstract

Purpose: This study aims to analyse the effect of E-Service Quality and Price Perception on consumer loyalty, with consumer satisfaction as a mediating variable. Methodology/Approach: In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. The sampling process used the Roscoe technique and the probability sampling method. This survey was used to test the validity and reliability of the instrument and to test the hypothesis to identify the direct and indirect effects between research variables. The study indicates that e-service quality directly affects customer satisfaction and loyalty. Results/Findings: Price perception plays an important role in shaping customer satisfaction and loyalty, where customers who consider prices fair and in line with the value, they receive are likely to feel higher Satisfaction and stronger loyalty. Satisfaction, in turn, acts as a mediator, increasing the positive impact of e-service quality and price perception on loyalty.Conclusions: E-service quality and price perception significantly influence customer satisfaction and loyalty, with satisfaction acting as a mediator in strengthening these relationships. Businesses must enhance service reliability, responsiveness, and user-friendliness while ensuring competitive and transparent pricing to improve customer retention. Implementing data-driven strategies, proactive communication, and technological innovations will further sustain long-term customer satisfaction and loyalty.Limitations: The study only focuses on the logistics sector (J&T and JNE), so the results may not apply to other industries.Contribution: Highlights the relevance of the Expectancy Disconfirmation Theory (EDT) in digital services.
Biaya Distribusi Logistik dan Volume Penjualan pada Perusahaan Perkebunan Crude Palm Oil di Indonesia Apriliana, Titik Susilowati; Nofrisel, Nofrisel; Abidin, Zaenal; Indrawan, Rully; Soekirman, Atong
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1112

Abstract

 The study aims to find out the contribution of distribution costs using Franko system and Cost Insurance Freight to sales volume mediated by the selling price in PT Minamas Plantations. Some of the problems in the research were the low level of efficiency to produce product volumes including Crude Palm Oil and the delay in loading or unloading using Cost Insurance Freight (CIF) distribution system resulted in demurrage costs. The statistical method used to test the hypothesis was Partial Least Square with Smart PLS-3 program. The sample was taken from 31 months data of distribution costs using Franko system and Cost Insurance Freight. The conclusion of the research is the Crude Palm Oil selling price is able to mediate the distribution costs using Franko system and CIF of its sales volume in PT Minamas Plantations. The key finding, based on the statistical results, shows that the biggest influence is the distribution cost variable based on Cost Insurance Freight system.
Early Medical Technology in Reducing The Mortality Rate in Toll Road Accidents Digambiro, Reza Aditya; Indrawan, Rully; Maemunah, Siti; Sukardimand, Tjuk
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2632

Abstract

Purpose: The research aims to know whether the technological system is effective in bringing improvement to early medical response toward traffic accidents on toll roads in Indonesia, particularly in an attempt to bring down the mortality rate caused by traffic accidents on toll roads.  Methods: The current study holds a research design of a mixed-methods approach that mainly adopts the use of qualitative and quantitative measures of structural equation modeling (SEM. Data collected involved survey, interviews, and field observations that focused on perception of accident risk on toll roads and the effect of technology on early medical handling.  Result: The findings have therefore confirmed that the traffic accident risk perception on the toll roads is generally perceived low, with a mean perception score averaging at 2.65. On the other side, a positive picture is painted regarding the role of technology in improving timeliness and effectiveness of medical responses: its contribution to early medical handling (3.06) and the impact it can have on the reduction in rates of deaths (2.96). Conclusion: The findings highlight the urgent need for increased public awareness and the development of technology-based emergency strategies. Targeted technological interventions, particularly those enhancing early medical response, could significantly reduce toll road accident fatalities.
Comparative Study of Regional Development Before and After The Trans Sumatera Toll Road (Case Study Lampung Province) Haris, Haris; Indrawan, Rully; Simarmata, Juliater; Ikatrinasari, Zulfa Fitri
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2679

Abstract

The Central Statistics Agency (BPS) records that the economic growth in Lampung Province has experienced a lower growth rate compared to the national economic growth. This condition is exacerbated by the lack of development in existing infrastructure, especially provincial roads that have suffered severe damage. In this context, the provision of toll road infrastructure becomes crucial in regional development as it serves as a means to facilitate and support community activities. This study aims to analyze the differences in the Gross Regional Domestic Product (GRDP) of transportation and warehousing, tourism, agriculture, forestry and fisheries, Regional Original Income (PAD), and economic growth of districts in Lampung Province before and after the existence of the Trans-Sumatra Toll Road. The research method used is a quantitative approach using five variables, namely Transportation and Warehousing, Tourism, Agriculture, Forestry and Fisheries, Regional Original Income, and Economic Growth. Secondary data related to these variables were collected, especially those related to transportation and warehousing, tourism, agriculture, forestry and fisheries, regional original income, and economic growth. The study involved six Districts/Cities in Lampung Province traversed by the Trans-Sumatra Toll Road, namely South Lampung, Central Lampung, Mesuji, Pesawaran, Tulang Bawang, and West Tulang Bawang. Observation samples were collected for 4 years before and 4 years after the existence of the Trans-Sumatra Toll Road for the period 2015-2022. The collected data was then processed using SPSS Ver. 26 software. The results of the study indicate that the existence of the Trans-Sumatra toll road in several districts of Lampung Province has a significant impact on various economic sectors and Regional Original Income (PAD). The presence of significant average differences indicates that the Trans-Sumatra toll road has had a considerable impact on the economic sector and Regional Original Income in the mentioned districts.  
Sistematic Literature Review: Exploring of Determinant Factors For The Implementation of The Effectiveness of The Construction of The Trans Sumatra Toll Road, Indonesia Haris, Haris; Indrawan, Rully
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2738

Abstract

There are many researchers who are interested in conducting research by raising the issue of factors that influence the implementation of the effectiveness of toll road construction and its impact on the potential economic growth of the region through which it passes, but have difficulty finding what are the most dominant factors that can be used to explain variations in their influence on development. toll road. This research aims to reveal, explore and analyze determinant factors that can explain variations in their influence on the effectiveness of the construction of the Trans Sumatra toll road, Indonesia. This research used 1,100 journals and the existing journal data. The analysis technique uses systematic literature review analysis with three stages of analysis including identification, screening and included. The novelty produced in this research is that the researcher identified several determinant factors that can explain variations in their influence on the effectiveness of toll road construction which can be used by researchers who are interested in raising the issue of toll road construction. The results of this research show that there are several determinant factors that can explain variations in their influence on the effectiveness of toll road construction, both directly and indirectly, including the variables of logistics cost efficiency, regional development, land use changes, toll procurement costs, local revenue, inter-city transportation, growth. regional economy, performance of the transportation and warehousing sectors, performance of the tourism sector, and performance of the agriculture, forestry and fisheries sectors.  
Accessibility, Facilities And Digitalization Impact On Port Performance Maemunah, Siti; Rahmayanti, Destya; Iqbal Firdaus, Muhammad; Yuliantini, Yuliantini; Mudjiardjo, Mudjiardjo; Indrawan, Rully
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 1 (2024): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i1.3469

Abstract

The aim of this research is to determine the impact of accessibility, facilities and digitalization on port performance in Patimban Subang. Some of the main problems include; There is no direct access to the port, inadequate port support facilities such as the absence of a logistics company that has a home base in the port area means that goods delivery is not optimal. Apart from that, the use of the Inaportnet system as a form of port digitalization has not been optimal. This research method uses SEM-PLS analysis. The results of the analysis and discussion show that the variables of accessibility, facilities and digitalization of freight ports have a significant positive influence on port performance variables. The statistical test results show that all independent variables are statistically significant at the 95% confidence level, with a P-value lower than .  
Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.
Co-Authors Aang Gunawan, Aang Apriliana, Titik Susilowati Artfan, Erfin Khidayat Astrid, Fauziyah Aswanti Setyawati Azam, Fadil Dewi Kania, Dinar Eka Firmansyah Fachrial, Peppy Francis Tantri, Francis Handayani, Sri Haris Haris, Haris Hendalillah, Della Ika Utami Yulihapsari Juliater Simamarta Kania, Enung Sri Mudjiardjo, Mudjiardjo Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Nofrisel, Nofrisel Prasadja Ricardianto, Prasadja Pribadi, Punkky Januar Rahayu Kariadinata Rahmayanti, Destya Reza Aditya Digambiro RR. Ella Evrita Hestiandari Saputro, Soemino Eko Sarinah Sarinah Setyawati, Aswanti Setyawati Soekirman, Atong Sri Rahardjo Stanley P Dewanto SUGIYANTO Sukardimand, Tjuk Suraharta, I Made Suryobuwono, Abdullah Ade Widwan Dwipa Putra, Kadek Yaniawati, Poppy Yosiyanto, Robi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh Zulfa Fitri Ikatrinasari