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All Journal Jurnal Ners Indonesian Journal of Global Health research MAHESA : Malahayati Health Student Journal Mejuajua Jurnal ABDI MERCUSUAR Jurnal Rumpun Ilmu Kesehatan Abdi Masyarakat UIKA Jurnal Multidisiplin Indonesia Innovative Approaches in Health Science Journal Malahayati International Journal of Nursing and Health Science Journal of Community Engagement in Health
Joko Prasetyo
Universitas Strada Indonesia
Religion Humanities Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Patient Satisfaction Analysis Reviewed from the Factors of Service Quality, Service Procedures and Rates at the Inpatient Installation of Nganjuk Regional Hospital Tina Darmastuti; Rahmania Ambarrika; Joko Prasetyo
Jurnal Rumpun Ilmu Kesehatan Vol. 6 No. 2 (2026): Juli: Jurnal Rumpun Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jrik.v6i2.6721

Abstract

Patient satisfaction is an important indicator of hospital service quality. Data from Nganjuk Regional General Hospital indicated a decline in inpatient visits in 2025, an increase in patient complaints, and relatively low scores for several service elements, particularly service completion time, facilities, and staff behavior. This study aimed to analyze the effects of service quality, service procedures, and tariffs or healthcare financing on inpatient satisfaction. This quantitative study used an observational cross-sectional design. The population consisted of 195 inpatients, and 132 respondents were selected through proportional stratified random sampling based on inpatient class. Data were collected using a Likert-scale questionnaire and analyzed using descriptive statistics, Pearson correlation, and multiple linear regression. The mean scores were 3.959 for service quality, 4.054 for service procedures, 3.964 for tariffs or financing, and 3.951 for patient satisfaction. Service quality had a positive and significant effect on patient satisfaction (B=0.629; β=0.527; p<0.001). Service procedures also had a positive and significant effect (B=0.245; β=0.225; p=0.001), as did tariffs or financing (B=0.161; β=0.150; p=0.022). The overall regression model was significant (F=43.563; p<0.001), with R²=0.505. MService quality was the dominant factor because it had the largest standardized beta coefficient. Improving inpatient satisfaction should prioritize physical facilities, procedural consistency, staff communication, and transparent financing information for both self-paying and national health insurance patients.
Increasing Knowledge through Counseling Activities of HIV/AIDS at Yakbado SMTK Dogiyai District Isak Waine; Joko Prasetyo
Journal of Community Engagement in Health Vol. 7 No. 2 (2024): September
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jceh.v7i2.614

Abstract

Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) is a health problem in the world, including Indonesia. The number of HIV/AIDS cases continues to increase from year to year. HIV/AIDS is a deadly disease for which no cure has been found needed innovation to cure HIV/AIDS sufferers. Therefore, it is necessary to carry out counseling to prevent an increase in HIV/AIDS sufferers in public. Counseling activities about HIV/AIDS were carried out on August 25 2023 at SMTK Yakbado, Dogiyai Regency, using counseling and questionnaires in the form of Pre-Test and Post Test tested statistically. The results of statistical tests show that there was an increase in knowledge before and after counseling about HIV/AIDS from the results (pretest 6.30% and posttest 7,88%) from 28 Students with 10 questions.
Efforts To Improve Early Detection of Diabetes Mellitus in UPTD Puskesmas Ngasem Kediri District Joko Prasetyo; Titis Sulistyowati; Nur Alim Fatah; Rachmatulaili; Ichwan Hidayat
Journal of Community Engagement in Health Vol. 8 No. 2 (2025): September
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jceh.v8i2.678

Abstract

Diabetes mellitus (DM) is a chronic disease with a steadily increasing global prevalence and is among the leading causes of morbidity and mortality, including in Indonesia. This condition creates a major health and economic burden, particularly for individuals with low to middle socioeconomic status, as it is often detected late and inadequately treated. Limited public awareness of early symptoms, modifiable risk factors, and preventive measures is a key factor contributing to delayed diagnosis and the risk of serious complications in the future. This community service program was carried out at Ngasem Community Health Center, Kediri Regency, and involved 25 participants with a history of DM. The primary objective was to enhance community knowledge and awareness regarding DM through health education using a participatory approach. Knowledge levels were assessed before and after the intervention to evaluate the effectiveness of the educational activity. The results indicated a clear improvement in participants’ understanding of the early symptoms of DM, associated risk factors, and preventive strategies. This suggests that participatory health education is an effective approach to improving public knowledge and encouraging proactive health behavior. Sustained and systematic educational interventions are therefore essential to support the prevention and control of DM at the community level.
Perbandingan Musik Relaksasi dan Audio Spiritual Terhadap Kecepatan Awitan Relaksasi, Nyeri Dada, dan Respons Hemodinamik Pasien Infark Miokard Akut Harfizh Marliando; Joko Prasetyo; Agustin Widyowati
Jurnal Ners Vol. 10 No. 4 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i4.63221

Abstract

Nyeri dada iskemik pada Infark Miokard Akut (IMA) mengaktivasi saraf simpatis sehingga meningkatkan beban kerja jantung dan berisiko memperluas infark, sementara terapi farmakologis memerlukan waktu tunggu. Penelitian ini bertujuan membandingkan efektivitas dan kecepatan awitan relaksasi distraksi musik relaksasi dan audio spiritual berbasis Teori Kenyamanan Kolcaba terhadap nyeri dada dan respon hemodinamik pasien IMA. Penelitian kuantitatif quasi-eksperimen dengan desain pretest–posttest non-equivalent control group melibatkan 51 responden yang dibagi menjadi tiga kelompok: musik relaksasi, audio spiritual, dan kontrol. Analisis menggunakan uji Wilcoxon, paired t-test, ANOVA, Kruskal-Wallis, dan Mann-Whitney. Hasil menunjukkan kedua intervensi menurunkan nyeri dan memperbaiki seluruh parameter hemodinamik secara signifikan (p<0,001), sedangkan kelompok kontrol terbatas. Musik relaksasi memberikan penurunan terbesar, sementara audio spiritual memiliki awitan relaksasi tercepat. Kedua intervensi bersifat saling melengkapi dan dapat diterapkan sebagai tindakan mandiri keperawatan pada kegawatdaruratan IMA sesuai tujuan klinis.
Co-Authors Agusta Dian Ellina Agustin Widyowati Amellia Ahmed Andria Andria Claudino Ximenes Dwi Purwantini Francisco Borges Harfizh Marliando Hesky Frengky Ngongoloy Horacio Sarmento Da Costa Ichwan Hidayat Isak Waine João Cristovão Neto Mok Ornai Jojor Juniana Kezia Irene Joseph Lenny Rumintar Siregar Novita Ana Anggraini Nur Alim Fatah Nurwijayanti Oka Afriza Yanto Prima Dewi Kusumawati Priska Delima Saputri Rachmatulaili Rahmania Ambarrika Ratna WardanI Reni Yuli Astutik Romy Wahyuny Tina Darmastuti Titis Sulistyowati Zulva Rahma Laili