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All Journal JURNAL PENDIDIKAN TAMBUSAI International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Administrasi Publik dan Kebijakan (JAPK) Jurnal Kolaboratif Sains Research Review: Jurnal Ilmiah Multidisiplin Public Policy Journal Journal of Governance and Public Administration Jurnal Ilmu Sosial Ekonomi dan Politik (JISOSEPOL) Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Jurnal Pustaka Cendekia Hukum dan Ilmu Sosial Asskruie: Jurnal Pengabdian Kepada Masyarakat Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Indonesian Journal of Social Science and Education Jurnal Manajemen, Bisnis dan Kewirausahaan SANTINA: Jurnal Manajemen dan Administrasi Publik
Raihan A. Hanasi
Administrasi Publik, Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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ETHICS OF PUBLIC SERVICE IN ONLINE QUEUING SYSTEMS: AN ANALYSIS OF SERVICE FAIRNESS AND ACCESSIBILITY Nora Ramadhani; Nur Annisa Ismail; Raihan A. Hanasi; Revalina Is. Hiola; Mustika Yusuf; Moh Ilham Jahidji
Jurnal Administrasi Publik dan Kebijaka (JAPK) Vol 6, No 1 (2026): Jurnal Administrasi Publik dan Kebijakan (JAPK)
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/japk.v6i1.30656

Abstract

This study examines public service ethics in the implementation of an online queuing system, focusing on the aspects of fairness and service accessibility at the Bone Bolango Regency Public Service Center. The background of this study is rooted in the development of information technology, which has driven the transformation of public services toward a digital model to enhance the effectiveness, efficiency, and transparency of services provided to the public. The objective of this study is to analyze how the implementation of the online queuing system in public service is viewed from the perspective of public service ethics, particularly regarding equitable access to services. This study employs a qualitative approach using the library research method. Data were obtained from various literature sources, such as scientific journals, books, and articles relevant to the topic of digital public service. Data analysis was conducted using the Miles and Huberman model, which includes data reduction, data presentation, and drawing conclusions, and is supported by the SERVQUAL theory, which covers the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. The results of the study indicate that online queuing systems can improve the quality of public services through ease of access, time efficiency, and certainty of service schedules. However, their implementation still faces challenges in the form of system disruptions, limited internet infrastructure, and low digital literacy among the public, which result in suboptimal accessibility.
Efektivitas Penggunaan Dana Desa dalam Mendukung Program Pembangunan Infrastruktur di Desa Pelehu Kecamatan Bilato Selvia Ningsi Panigoro; Yacob Noho Nani; Raihan A. Hanasi
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 4 (2026): Oktober : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i4.1260

Abstract

This research aimed to analyze the effectiveness of Village Fund utilization in supporting infrastructure development programs in Pelehu Village, Bilato Subdistrict, Gorontalo Regency. This research employed a qualitative approach with a descriptive research design. The theoretical framework used was Budiani's (2007) Program Effectiveness theory, which comprises four indicators: Program Target Accuracy, Program Socialization, Program Goal Achievement, and Program Monitoring. Data were collected through observation, interviews, and documentation. The results showed that the use of Village Funds to support infrastructure development in Pelehu Village was relatively effective, as indicated by the program effectiveness indicators proposed by Budiani (2007). Infrastructure development was aligned with community needs through Subdistrict-Level Deliberations (Musdus) and Village Deliberations (Musdes), accompanied by program socialization via various media, although it had not yet reached all community members. The development programs also provided benefits in terms of accessibility and the community's socioeconomic activities, although their implementation was not yet optimal due to budget constraints and development Consultative Body (BPD), the Implementation Team (TPK) and the community: however, community participation in monitoring still needd strengthening.
Dari Kinerja Operasional Ke Kinerja Sistemik: Konfigurasi Kapasitas dan Tata Kelola Pemerintah Desa Momalia III Kecamatan Posigadan Kabupaten Bolaang Mongondow Selatan Desrin Mokoagow; Rustam Tohopi; Alfiah Agussalim; Yakob Noho Nani; Raihan A. Hanasi
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 3 (2026): September: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publ
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i3.1996

Abstract

Village government performance may appear administratively functional while remaining systemically weak. This study examines how work quality, work quantity, timeliness, effectiveness, and work independence are configured in the performance of Momalia III Village Government, Posigadan District, South Bolaang Mongondow Regency. A qualitative embedded single-case design was used. Data were obtained through semi-structured interviews with seven key informants, non-participant observation, and village documents, and were analyzed through data reduction, thematic display, verification, and cross-source synthesis. The findings show that routine administrative services are delivered, but performance is not consistently sustained when workload, procedural complexity, coordination demands, or decision requirements increase. Work quality is constrained by uneven apparatus capacity; work quantity is affected by workload concentration; timeliness depends on document completeness, attendance, verification, and coordination; effectiveness is limited by infrastructure and the weak conversion of administrative expenditure into directly perceived public value; and work independence remains semi-autonomous because strategic decisions are concentrated around village leadership. The study argues that village performance should be understood not merely as an aggregate of individual competencies but as a systemic configuration of capacity distribution, work allocation, coordination, resources, authority, and governance arrangements. This perspective implies that performance improvement requires organizational redesign alongside individual capacity development.
Co-Authors Abdul Mahlan Taliki Adelia Safitri Husain Adha Ladjulu Alfiah Agussalim Alfina Dery Damayanti Alfridah Auliyah Mokoginta Alya Deswita Nur Hasan Alya Putri Pantoiyo Andini A. Rauf Andini Gagaube Atikah Kumisi Auralia Davina Salsabila Cidrawati Djafar Cipta Monoarfa Daniela Syalom Difanny Tulung Desrin Mokoagow Dwi Amalia Harun Dwi Pianita Burhan Ervina Kaluku Fadila Ladiku Fatma Nia Kasim Fatma Nia Kasim Fatriani I Sue Fazrurrahman Gunibala Febriany Hasnawati Napu Febrina Putri Iskandar Findra Riadi Fitra Kadir Fitriani I Sue Florasita Detuage Israh Miranti Wahab Izzatunnisa Akuba Magfira Olii Marsha Oktaviani Sila Miranti Lopo Moh Ilham Jahidji Moh Rizal Tuna Moh. Rifky Abdullah Mohamad Ilham Jahidji Mohamad Nazril Abjul Mohamad Rifky Abdullah Muhajir Riza M. Ahmad Mustika Yusuf Niyar Arisah Nora Ramadhani Nur Afni Zakaria Nur Alyanti Ibrahim Nur Alyanti Ibrahim Nur Anisa Katili Nur Annisa Ismail Nur Annisa Ismail Pratiwi Rahmatia Nasution Suaib Regina Alfanesya Machmud Regina Rahmadani Ismail Revalina Is. Hiola Ria Khairunnisa J. Kaharu Riskawati Ma’ruf Rizka Nurrahma Pahrun Rusli Isa Salsa Nabila Baks Selvia Ningsi Panigoro Siti Fatimah Siti Nurhaliza Labasir Sitriyani Gue Sitti Nurhalima Abuba Sri Junianti Labadjo Tiara Primasari A Olii Tohopi, Rustam Tri Nur Yumna Salsabila Vanisa Andira Bawole Vivi Septiani Amu Yacob Noho Nani Yasifah Tri Lewana Zaskia Kurnia Matahar Zulfikar Arya Miftha