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All Journal Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking E-Dimas: Jurnal Pengabdian kepada Masyarakat ETNOSIA : Jurnal Etnografi Indonesia JPM (Jurnal Pemberdayaan Masyarakat) Journal Economics & Business Atmajaya Indonesia Bisma: Jurnal Bisnis dan Manajemen Jurnal Pendidikan Ekonomi (JURKAMI) MABIS: Manajemen dan Bisnis Jurnal Informatika Ekonomi Bisnis Jurnal Abdi Insani BASKARA: Journal of Business and Entrepreneurship Akuntansi Bisnis & Manajemen (ABM) Eduvest - Journal of Universal Studies Jurnal Informatika Ekonomi Bisnis Journal of Business and Information System Southeast Asian Journal of Service Management
Andajani, Erna
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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Document Design of Quality Management System Using Cloud Computing at PT XYZ Adiyasa, Farid Dwi; Andajani, Erna
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.50273

Abstract

In the era of Industry 4.0, the integration of advanced technologies in quality management has become a necessity to enhance operational efficiency and data security. This study aims to design a Quality Management System (QMS) document based on ISO 9001:2015 for PT. XYZ by leveraging cloud computing as a Quality 4.0 technology. The research addresses the company's need for secure, centralized document storage and timely information dissemination to external stakeholders. A digital application, in the form of a website, was developed using the waterfall model, which allows for a systematic and structured software development process. This website is integrated with Google Cloud Storage to facilitate secure and scalable document management. The findings indicate that the QMS documentation system designed using cloud computing effectively aligns with the operational requirements of PT. XYZ and provides practical benefits in terms of accessibility, efficiency, and risk mitigation related to document loss. The implementation of this system demonstrates the feasibility and advantage of adopting digital solutions for quality management documentation. This research contributes to the digital transformation of quality systems in manufacturing and service industries, offering a reference model for organizations seeking to modernize their quality documentation processes.
PENINGKATAN WAWASAN PEMASARAN DIGITAL KELOMPOK USAHA ECOPRINT DI KALIDAMI SURABAYA Andajani, Erna; Soesanti, Arum; Tjiptawan, Ardeliah; Simangunsong, Tuani Lidiawati; Nugroho, Graviella Angelique Aretha; Paulus, Ivan Jonston; Yohanes, Marco Antonio Jose; Kurniawan, Albert Ray; Wijaya, Vegasanti
Jurnal Abdi Insani Vol 11 No 4 (2024): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v11i4.2127

Abstract

Ecoprint is a form of skill that prioritizes environmentally friendly products. The basic fabric materials used contain natural fibers and natural materials such as leaves, twigs and flowers to provide motifs and coloring. The Kalidami business group in Surabaya has the skills to produce ecoprints and make these ecoprint products to improve family welfare. So far, ecoprint product marketing has been carried out traditionally (offline) such as through exhibitions and bazaars, while digital marketing is still poorly understood by the Kalidami ecoprint business group. The purpose of this research related to Community Service activities is to provide knowledge and skills to the ecoprint business group in Kalidami about the use of digital marketing. Digital marketing supports traditional marketing that is already running. The method of this community service activity is carried out by presenting digital marketing materials and practices. This training activity is carried out offline. This activity is carried out in 2 meetings on different days. The participants of the activity are an ecoprint business group consisting of 5 people with the profession of housewives. The stages of implementing this activity consist of preparation, implementation and evaluation. The results of this community service activity show that the knowledge of the ecoprint business group in using digital media has increased. This can be seen from the average pre-test and post-test scores which increased by 50%. The ecoprint business group was provided with digital marketing concepts and practices. Practical activities or digital marketing skills include creating Instagram and Shopee accounts, creating content on social media with short videos or photos. Ecoprint business groups learn to edit, create video captions and upload videos or photos on social media. Ecoprint business groups provide input to the community service team as a form of evaluation and learning for the next program. The conclusion shows that the ecoprint business group has gained insight into knowledge and direct practice about online marketing. It is hoped that this activity can optimize the sale of ecoprint products in the online market.
Essential Drivers of Customer Satisfaction in using Shopee Apps: A Perspective of Logistic Service Dimensions Tedjakusuma, Adi Prasetyo; Harly, Kevin Richard; Andajani, Erna
Journal of Business & Banking Vol 13 No 2 (2023): November 2023 - April 2024
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v13i2.4165

Abstract

 This study was motivated by authors’ curiosity to study Shoppe as a booming e-commercecompany, while logistics services are critical for Shopee’s success in term of satisfyingits customers. This study aims to examine how factors of logistic dimensions affectcustomer satisfaction of Shoppe and is basic research. The authors applied a correlationalresearch type with a quantitative approach. The primary data were obtained directly fromrespondents by distributing a questionnaire. They were analyzed using SEM approachand Analysis of Moment Structures (AMOS) software. The results show that of 7hypotheses are supported. All factors of logistics dimensions: availability, delivery time,shipping cost, delivery reliability, product quality and condition, consumer complaintand return policy, and information quality affect customer satisfaction. This implies thatShoppe must make its stocks available, ensure its delivery time on time, pay attentionon its shipping cost, ensure the delivery of goods is in accordance with the conditionsapplied, the product packaging during shipping is not damaged, a simple return policy,provide information that meets expectations to satisfy its consumers. The present studycan shed light on the logistics services dimensions that align with customer expectationsin the e-commerce industry. Understanding these crucial logistics dimensions can enableShopee to better tailor their logistics operations to meet and exceed customer needs,ultimately resulting in satisfaction.
Pendampingan Pengembangan Wahana Swing di Gartenhutte, Desa Selotapak, Kecamatan Trawas, Mojokerto Andajani, Erna; Sugianto, Muhammad Gerry; Edy Kusuma, Bryan Rashad; Asmawati, Endah; Khosasih, Mikhael Ming; Rasyida, Afinnisa
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 14, No 3 (2023): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v14i3.14219

Abstract

Gartehutten adalah salah satu tempat wisata kuliner outdoor yang ada Desa Selotapak Kecamatan Trawas, Mojokerto. Obyek wisata baru yang ditambahkan di Gartenhutte adalah permainan ayunan (Garten Swing). Garten Swing merupakan wahana permainan ayunan yang bersifat outdoor. Permainan Garten Swing ini didesain sebagai permainan ayunan semi ekstrem dengan memanfaatkan keindahan alam di sekitar Gartenhutte. Wisatawan yang bermain ayunan juga dapat membuat foto dengan latar belakang panorama Gunung Penanggungan dan Gunung Welirang. Tujuan kegiatan pengabdian ini adalah untuk memberikan pelatihan (edukasi)  dan pendampingan pada karyawan Garten Swing dalam mengelola permainan ayunan. Kegiatan ini merupakan salah satu program dalam Matching Fund Gartenhutte 2022 sebagaimana direkomendasikan oleh Kementerian Riset, Teknologi, dan Pendidikan Tinggi dan Kedaireka. Pendekatan yang digunakan untuk pengelolaan Garten Swing ini diawali dengan pemberian materi kemudian dilanjutkan pendampingan berupa praktek lapangan. Luaran kegiatan ini berupa pembuatan SOP (Standar Operasional Prosedur) Garten Swing oleh mahasiswa yang bergabung di Matching Fund Gartenhutte 2022. Hasil kegiatan ini menunjukkan bahwa karyawan Gartenhutten sudah bisa mengimplementasikan hasil pelatihan dan pendampingan dengan mengacu pada SOP Garten Swing.
Customer trust, engagement, and swift guanxi on TikTok live streaming Koeswanto, Matthew Malviano; Andajani, Erna; Rahayu, Siti
Journal of Business and Information Systems (e-ISSN: 2685-2543) Vol. 7 No. 2 (2025): Journal of Business and Information Systems
Publisher : Department of Accounting, Faculty of Business, Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jbis.v7i2.335

Abstract

With the rapid advancement of social media, there has been a significant transformation, particularly among customers who interact with certain brands, exemplified by the phenomenon of live-streaming on TikTok. The interactions within this medium reflect a dynamic relationship between broadcasters and customers, in which mutual trust is essential to sustaining customer engagement. The present research examines the influence of customer trust on customer engagement. Furthermore, it analyzes the role of swift guanxi in strengthening relationships among TikTok live-streaming users in Indonesia. A quantitative approach was used, with a population comprising TikTok users who had made purchases and interacted with other community members, and a sample of 205 respondents selected via purposive sampling. Respondent data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate the measurement and structural relationships of the proposed model. The results showed that customer trust had a positive and significant effect on customer engagement, and swift guanxi also contributed to enhancing customer engagement. These findings indicate that interpersonal relationships between broadcasters and customers play an essential role in strengthening customer engagement on TikTok live streaming.
Social Media Scams: A Netnography Investigation in Malaysia and Indonesia Utama, Anak Agung Gde Satia; Andajani, Erna; Siddiqui, Aaiman; Mujin, Khaslinda Akasyah Binti; Ika, Siti Rochmah; Yun, Siow Xiu; Wardhani, Parwita Setya
ETNOSIA : Jurnal Etnografi Indonesia Vol. 10 No. 2 (2025)
Publisher : Department of Anthropology, Faculty of Social and Political Sciences, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/etnosia.v10i2.44227

Abstract

Online scams have become increasingly sophisticated across Southeast Asia, yet current studies primarily focus on single-platform fraud, specific scam types, or victim psychology in isolated contexts. Existing literature has examined romance scams, online investment fraud, digital labor scams, and general scam perceptions. However, few studies adopt a comparative Netnography approach across multiple social media platforms or explore the interconnectedness of scams with emerging issues such as human trafficking, particularly in Indonesia and Malaysia where scam incidents are rapidly escalating. This study fills this gap by providing a cross-country, multi-platform netnography investigation of scam techniques and victim responses. Using a non-participatory netnography approach, this research analyzed public interactions tagged with #scam and #scammeralert on Facebook, Instagram, and YouTube over a five-day period in 2024. The study examined scammer strategies and victim narratives drawn from scam-reporting communities and fraud-victim support groups. The findings identify four dominant scam types: (1) selling products at cheaper prices, (2) impersonation, (3) offering job with high salary, and (4) offering online part-time job.  The study also reveals three major victim responses: (1) shooting and uploading the fraud on social media, (2) creating fraud’s victim association, and (3) freezing of their bank account on priority basis. This research contributes new insights by demonstrating how digital platforms function as interconnected ecosystems of fraud, where multiple scam types operate simultaneously and victims mobilize collective counteractions. The study highlights the urgent need for enhanced digital literacy, cross-border enforcement, and integrated anti-scam policies in Indonesia and Malaysia.
Sosialisasi Kekompakan Tim Melalui Outbound pada Kelompok Sadar Wisata Desa Mojo Kabupaten Bojonegoro andajani, Erna; Rahayu, Siti; Prihatiningrum, Andriani Eko
Jurnal Pemberdayaan Masyarakat Vol 3 No 2 (2018): November
Publisher : Direktorat Penelitian dan Pengabdian kepada Masyarakat (DPPM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (221.07 KB) | DOI: 10.21067/jpm.v3i2.2702

Abstract

The socialization program for team cohesiveness was carried out at the Tourism Awareness Group (Pokdarwis) of Mojo Village. This Pokdarwis has just been formed and has a role in managing boat tours and star fruit plantation tourism owned by Mojo Village. Boat tours and star fruit gardens are the mainstay of Mojo Village. The socialization for team cohesiveness was carried out with 33 people targeting the entire Pokdarwis group. Outbound activities are carried out indoors and outdoors for one full day. The purpose of outbound activities is to build the work of the Pokdarwis team as a whole and foster motivation among Pokdarwis members. The success of the socialization program was seen from the enthusiasm of Pokdarwis during outbound and through filling out questionnaires from members of Pokdarwis. Pokdarwis members have internal motivation that is better than external motivation. Internal motivation leads to self-motivation of Pokdarwis members, while external motivation refers to factors outside oneself. The results of data processing indicate that Pokdarwis Mojo also has good team cohesiveness. Compact teamwork and strong self motivation are very much needed by Pokdarwis in developing tourism in Mojo Village.
The influence of corporate social responsibility and customer satisfaction on customer loyalty at Bank Central Asia in Indonesia Angelita, Ferawati; Andajani, Erna; Rahayu, Siti
Southeast Asian Journal of Service Management Vol. 1 No. 1 (2024): First Issue: Commerce and Destinations
Publisher : Faculty of Business and Economics, University of Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/seajsm.v14

Abstract

Corporate Social Responsibility (CSR) activities in Indonesia are currently increasing in various industries, including the hospitality industry. Bank BCA is one of the companies that carry out Corporate Social Responsibility (CSR) activities on the environment, economy, and society. This study aims to determine the effect of Corporate Social Responsibility (CSR) activities and customer satisfaction on customer loyalty at Bank Central Asia (BCA) Bank in Indonesia. This research is included in quantitative research and is included in causal research. This study has 3 variables including Corporate Social Responsibility (CSR) activities, customer satisfaction, and customer loyalty. This study uses a sample of 150 respondents who are customers of BCA Bank with a sampling technique that is non-probability sampling. The data obtained in this study will be processed with Structural Equation Modeling (SEM) techniques through SPSS and AMOS software. Based on the results of this study, shows that Corporate Social Responsibility (CSR) activities have a positive effect on customer satisfaction at BCA Bank, Corporate Social Responsibility (CSR) activities have a positive effect on customer loyalty at BCA Bank and customer satisfaction has positive effect on customer loyalty at BCA Bank.
The influence of destination image and tourist satisfaction on positive word of mouth and revisit intention on the island of Bali Wulansari, Indah; Andajani, Erna
Southeast Asian Journal of Service Management Vol. 1 No. 1 (2024): First Issue: Commerce and Destinations
Publisher : Faculty of Business and Economics, University of Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/seajsm.v15

Abstract

This research aims to determine the effect of Destination Image and Tourist Satisfaction on Positive Word of word-of-mouth recommendations and Revisit Intention on the island of Bali. The island of Bali is an island that has a world-class tourist attraction. One of the unique Bali tours is the culture of the island of Bali itself. The variables used in this study include Destination Image, Tourist Satisfaction, Positive Word of word-of-mouth recommendation, and Revisit Intention. This study uses quantitative research using primary data through questionnaires to respondents who have visited the island of Bali with a total of 170 respondents. Data processing in this study uses SEM (Structural Equation Modeling) with SPSS and AMOS software. The results of this study indicate a significant effect on Destination Image and Tourist Satisfaction on Positive Word of word-of-mouth recommendation and Revisit Intention.
The effect of fast-food service quality and customer satisfaction on customer loyalty mediated by trust at McDonald’s restaurants in Surabaya Layunwira, Sisilia; Andajani, Erna
Southeast Asian Journal of Service Management Vol. 1 No. 1 (2024): First Issue: Commerce and Destinations
Publisher : Faculty of Business and Economics, University of Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/seajsm.v16

Abstract

This study aims to determine and analyze the effect of fast-food service quality and customer satisfaction on customer loyalty mediated by trust. The object taken is the McDonald's fast-food industry in Surabaya. This study uses primary data sources by distributing questionnaires online. Data processing in this study using SPSS 20 and SmartPLS 3.0 software. Data processing using SPSS 20 software is to test the validity and reliability using 30 initial respondents. Further testing uses 150 respondents using SmartPLS 3.0 software using the SEM (Structural Equation Modeling) method. In this study, a sample of 210 respondents who were McDonald's customers in Surabaya were used. The results showed that Fast Food Service Quality has a significant effect on Customer Satisfaction, Customer Satisfaction has a positive and significant effect on Customer Loyalty, Customer Satisfaction has a positive and significant effect on customer loyalty with the mediating role of trust.
Co-Authors Adhika Putra Wicaksono Adiyasa, Farid Dwi Andriani Eko Prihatiningrum, Andriani Eko Angelita, Ferawati Ardiansyahmiraja, Bobby Asmawati, Endah Carla, Siane Chen, Fei Christanto, Gunawan Edy Kusuma, Bryan Rashad Fitri Novika Widjaja Harly, Kevin Richard Ika, Siti Rochmah Khosasih, Mikhael Ming Koeswanto, Matthew Malviano Kurniawan, Albert Ray Layunwira, Sisilia Margaretta, Melissa Mujin, Khaslinda Akasyah Binti Nie, Jocelyn Novika, Fitri Nugroho, Graviella Angelique Aretha Parwita Setya Wardhani Paulus, Ivan Jonston Rasyida, Afinnisa Retha, Ni Komang Meyintha Dewi Santoso, Indah Cahyani Satia Utama, Anak Agung Gde Sentoso, Diah Harjaningtyas Siddiqui, Aaiman Siti Rahayu Soesanti, Arum Sugianto, Muhammad Gerry T, Juliani Dyah Tedjakusuma, Adi Prasetyo Tjiptawan, Ardeliah Tuani Lidiawati Simangunsong Veny Megawati Wijaya, Vegasanti Wulansari, Indah Yohanes, Marco Antonio Jose Yun, Siow Xiu