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All Journal Community Engagement and Emergence Journal (CEEJ) Jurnal Ilmiah Satyagraha Jurnal Sosial dan Teknologi Journal Of Business, Finance, and Economics (JBFE) HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan Jurnal Sains dan Teknologi Research of Service Administration Health and Sains Healthys Jurnal Pengabdian Nasional (JPN) Indonesia PESHUM
Rinawati Rinawati
Universitas Adhirajasa Reswara Sanjaya
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Medical Equipment Procurement Management Strategy Efficiency-Based (Study on the Intensive Care Unit of Pradipa Medika Hospital in Kuningan Regency) Wulan Ervinna; Heris Hendriana; Rinawati Rinawati
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9524

Abstract

The development of information technology in the health sector has significantly transformed patient data management systems through the implementation of electronic medical records (EMR). This study aims to analyze the influence of six variables in the PIECES model — performance, information, economy, control, efficiency, and service — on the tangible aspects of healthcare services. This quantitative study employed a survey method involving 230 healthcare professionals using EMR at the Women Empowerment and Child Protection Ministry Clinic (Kemen PPPA). The results reveal that all six PIECES variables simultaneously have a significant effect on tangible aspects of healthcare services. Partially, performance, efficiency, and service variables contribute most dominantly to improving tangible aspects such as service speed, accessibility of patient data, and user-perceived facility comfort. These findings indicate that optimizing EMR implementation based on the PIECES framework can enhance service quality directly perceived by patients.
The Effect of Environmental Comfort and Quality of Doctor's Examinations on Outpatient Satisfaction at Mentari 2 Clinic Bandung Regency Nurhadiyansah Nurhadiyansah; A. Rohendi; Rinawati Rinawati
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.10018

Abstract

This study aims to find out how the picture of environmental comfort, the quality of doctor's examinations, and outpatient satisfaction, as well as to find out how the effect of environmental comfort and the quality of doctor's examinations on outpatient satisfaction at Mentari 2 Clinic Bandung Regency. The factors tested in this study were the comfort of the environment and the quality of the doctor's examination as independent variables. Meanwhile, outpatient satisfaction is a dependent variable. The research method used in this study is a verification method. The population in this study is outpatients of Mentari 2 Clinic in Bandung Regency which totals 13,843. The sample determination technique used in this study is the probability sampling technique with a simple random sampling method, and uses the yamane formula with a significance level of 10%, so that the sample in the study is 96 outpatients. The analysis method used in this study is multiple linear regression analysis at a significance level of 10%. Based on the results of the partial and simultaneous study, it shows that the comfort of the environment and the quality of doctor's examinations have a significant effect on the satisfaction of outpatients at the Mentari 2 Clinic in Bandung Regency. In addition, the magnitude of the influence of environmental comfort and the quality of doctor's examinations in contributing to outpatient satisfaction was 62.8%.
Co-Authors A Rohendi A. Rohendi Anggreyorina Anggreyorina Anna Hanifa Defrita Ayu Saraswati Apsari Cecep Darmawan Cecep Darmawan Dwi Andriani Endang Komara Erliany Syaodih Harleyna Rokhison Heris Hendriana Jenny Hendriana Turangan Liza Ninda Nurhadiyansah Nurhadiyansah Purwadhi Purwadhi Rai wiguna Rhegy Seno Pratama Rian Andriani Rohendi Rohendi Sygih Pratama Tharik Akbar Wulan Ervinna